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Worrying Abuse of Telecom Consumers in Nigeria

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Consumer advocacy is very low in Nigeria to the extent that consumers do not appropriate their rights in most cases.

 

Apart from enduring substandard services, subscribers have also been groaning under the weight of excessive and unapproved charges.

 

The efforts of Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC), appear to have yielded little as there are still persistent complaints about poor customer service of all the GSM providers in the country.

 

Even the recent proliferation of independent consumer advocates, has served little or no use because their ranks have been broken by services providers with huge financial war chests.

 

They now see consumer advocacy as mere platitudes.

 

It is safe to say that the telecom industry typifies the lack of vocal unity of the Nigerian consumer.

 

This has to change. Consumer advocacy must begin to stand besides the consumer and speak out on his behalf to protect and promote his rights and interests.

 

As Nigerians become increasingly dependent on telecommunications services; a strong advocate is needed to represent the people when telecoms decisions are made.

 

Today, most Nigerians are vulnerable and open to abuses by services providers because of illiteracy, lack of language skills, or disability.

 

In combination with low income and lack of access to telephones, Internet or transportation, these barriers deprive many vulnerable consumers of fair treatment.

 

Like most countries, Nigeria has laws to protect consumers against dangerous or faulty workmanship, deceitful sales practices, and misleading advertising but in practice, they are rarely enforced.

 

The CPC, Standard Organisation of Nigeria (SON) and National Agency for Food and Drug Administration and Control (NAFDAC) are agencies responsible for protecting consumers.

 

But they are typical bureaucracies and lack actionable programmes that will endear consumers to them.

 

In this industry, the excesses of service providers are unchecked. They abuse market power and infringe on the rights and privileges of the consumers.

 

Consumers privacies are invaded at will. Poor services; dropped calls; charges for uncompleted calls have persisted and no answers are given.

 

But Nigerians must sit and watch; they must stand up for themselves.

 

Time is now for a stronger voice to remedy the injustices in the market place and teach consumers to stand up for themselves.

 

The voice must first tackle the prevalent consumer apathy and enlist the support of other stakeholders to be effective.

 

Nigeria Communications Commission (NCC) and indeed the federal government must also encourage citizen’s advocacy.

 

This so-called stronger voice must tell Nigerians of the resources available to help them.

 

Additionally, consumer protection agencies must be strengthened to provide all the advice and assistance needed by consumers.

 

Importantly, the federal government must ensure appropriate share of legal aid to support of vulnerable consumers facing consumer protection issues.

 

 

 

 

 

 


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Telecom

NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

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Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.

The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.

According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.

Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.

Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.

The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.

Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.

By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.

The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.

These centres are expected to detect and report malicious activities promptly while coordinating responses internally.

In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.

The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.

The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.

Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.

Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.

 

 


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US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

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 A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

Binance

The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.

The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.

This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.

Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.

“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”

While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.

Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.

The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.

This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.


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TikTok Pumps $200k into AI Media Literacy for Sub-Saharan Africa at Nairobi Summit

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TikTok has announced an additional $200,000 investment in AI media literacy initiatives across Sub-Saharan Africa during its third annual Safer Internet Summit in Nairobi, underscoring the platform’s push for safer online spaces amid rising digital challenges.

TikTok Pumps $200k into AI Media Literacy for Sub-Saharan Africa at Nairobi Summit

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The two-day event, themed #SaferTogether: ‘Innovation and Safety’, gathered government officials, regulators, safety partners, and industry leaders from the region. It builds on prior summits in Ghana (2024) and Cape Town (2025), focusing on collaborative solutions for online protection.

TikTok’s Head of Government Relations and Public Policy for Sub-Saharan Africa, Tokunbo Ibrahim, stated: “Our mission is clear: to share learnings, tackle challenges, and advance actionable solutions that protect citizens online. By uniting policymakers, innovators, and creators, we ensure all-inclusive conversations for a resilient digital landscape.”

Kenya’s Cabinet Secretary for ICT, Hon. William Kabogo, who opened the summit, added: “This reflects our commitment to collaboration, sector growth, and a safe digital space. We must advance digital innovation, responsible AI governance, and strong regional partnerships.”

Boosting AI Literacy with Local Partners

A summit highlight was TikTok’s expanded $2 million AI Literacy Fund, launched globally in November 2025. The new $200,000 in ad credits targets local organisations to combat misinformation and empower users.

In Sub-Saharan Africa, initial grantees include:

  • Mtoto News (Kenya): Producing content to help youth engage responsibly with AI.

  • Africa Check (Nigeria, South Africa, Kenya): Enhancing fact-checking against AI-generated deepfakes.

  • CJID/DUBAWA (West Africa): Amplifying truth via independent fact-checking to fight information disorder.

Valiant Richey, TikTok’s Global Head of Partnerships, Elections & Market Integrity, said: “We partner with trusted locals because their expertise makes AI literacy impactful, empowering communities as viewers or creators.”

Transparency and Moderation Advances

Delegates explored TikTok’s AI-driven safety measures, including mandatory labelling of AI-generated content (AIGC), advanced detection, and partnerships like the Coalition for Content Provenance and Authenticity (C2PA) for watermarking.

With over 100 million daily uploads, AI aids proactive moderation: Q3 2025 data shows 14 million videos removed in Sub-Saharan Africa, 96.7% via automated tech, complementing human oversight.

The summit ended with pledges for ongoing digital safety efforts across the region.


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