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Zain Emerges Best Customer Care Operator in Nigeria

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Zain Nigeria, at the weekend, won the prestigious Best Customer Care Operator of the Year in Nigeria, at the 2009 Nigeria Information Technology and Telecommunications Awards (NITTA) confirming its long and unbroken tradition of good Customer Service Excellence.
Last weekend’s award was the sixth of similar awards by the company in the industry in its 8th years of operations and the 3rd of such by NITTA.
The Awards Committee of the 8th edition of NITTA cited the company’s untiring commitment to delivering admirable customer care service, the launch of a new network monitoring centre, the expansion of its Call Centre facilities and the increase in number of Customer Service personnel in a move to respond faster and more efficiently to customers’ queries, among others, as reason for the award.
The award was received by Alain Sainte-Marie, chief executive officer of Zain Nigeria, who dedicated the award to the company’s customers for their loyalty to the brand and also to the Zain employees, who manage the company’s customer service operations at the Call Centres, Shops and other customer touch points.
He described the award as an endorsement of the public’s perception of Zain as the best in class operator when it comes to introducing customer centric products, technologies and other initiatives.
According to him, “Zain Nigeria and indeed Zain Group recognize the centrality of the customer to our existence and long-term business survival. Therefore, every investment and operational decision we make is ultimately focused on delighting our customers.
“We are in the business of providing telecommunications services, but we see our customers as more than just a mere connection. They are at the very heart and soul of our business. Though the name of this company has changed a few times over the years, our unwavering commitment to excellent customer service has never changed and will never change.
Sainte-Marie added that Zain has invested massively in transmission capacity, network expansion, Call Centres and a fibre optic backbone just to ensure that our customers enjoy a wonderful telecommunications experience.
He specifically mentioned the establishment of an ultra-modern Call Centre in Abuja “which have significantly boosted the company’s capacity to respond to queries and ultimately delight our customers”.
“This Customer Care Award”, he stated, “means so much to us because it recognizes our unflinching commitment to our core values of Radiance, Heart and Belonging”.
Expressing delighted and pride at the remarkable record of winning the award five times in eight years of the company’s operation, Sainte-Marie declared that “even as we celebrate another milestone in our history, I stand before you on behalf of my colleagues at Zain Nigeria to rededicate ourselves to commitment to continue to make our customers the focal point of our business in all our actions”.
Zain Nigeria has consistently topped the telecommunication industry’s customer service ranking since 2003, when the award was introduced.
Last year, the Nigerian Communications Commission (NCC) placed its seal of approval on Zain’s outstanding rating by awarding it the Telecommunications Network with the Best Customer Service during the 5th Anniversary of the Consumer Parliament.
Zain Nigeria is the first Nigerian operator to offer toll-free 24-hour customer care line (111). It also parades extensive alternative channels through which its customers can lodge their queries and provide feedback including Interactive Voice Response (IVR) system equipped with features for five languages (Yoruba, Hausa, Ibo, Pidgin English, and the English Language) and self help attributes. Customer can also access support through Zain Nigeria’s    chain of consumer contact points across the country including Zain Shops, email service, the super-interactive Zain website with a self-help customer care service link and an array of dealers outlets scattered across Nigeria’s six geo-political regions.

 


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COUCH 2025 Grand Finale Highlights Student Breakthroughs, Secures Government Pledge for University Research Commercialization

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Coderina Education and Technology Foundation, in partnership with the National Universities Commission (NUC), successfully hosted the Grand Finale of the Coderina University Challenge (COUCH) 2025 at the NUC Auditorium, Abuja.

COUCH 2025 Grand Finale Highlights Student Breakthroughs, Secures Government Pledge for University Research Commercialization

A cross section of attendees

The event gathered top government officials, university leaders, industry partners, and the ten finalist teams selected from over sixty-two initial entries nationwide.

This year’s challenge, themed “Circular Economy Through Technology spotlighted the potential of Nigerian university students to develop scalable, tech-enabled solutions that address pressing national issues in sustainability, waste management, energy transition, and the circular economy.

The Grand Finale reaffirmed a consistent message shared across all keynote addresses: Nigeria must accelerate the movement of university research from shelves into practical innovation, commercialization, and industry adoption, a key driver of national development and economic growth.

In his opening address, Mr. Olufemi Niyi, chairman, Coderina Board of Directors, emphasized that university projects must not remain buried in archives.

He highlighted COUCH as a platform proving that research can become functional innovation.

Mr. Niyi called on donors, development partners, and private sector stakeholders to support COUCH as a sustainable national innovation pipeline and encouraged investors to channel resources into skills development and technology innovation among youth.

In his keynote address, Dr. Kingsley Tochukwu, the minister of Innovation, Science and Technology, commended the COUCH programme for its role in moving research “from the shelves to the marketplace,” a key priority under the ministry’s national innovation agenda.

He noted that the initiative exemplifies the type of collaboration and commercialization pipeline needed to unlock Nigeria’s scientific and technological potential.

He highlighted several priority areas critical to advancing the country’s innovation landscape:

“Strengthening Nigeria’s innovation ecosystem through coordinated national frameworks and partnerships; expanding digital innovation pathways to accelerate the adoption of emerging technologies, and building a tech-driven economy that delivers measurable value and global competitiveness”.

The Minister added that “Creating new opportunities for youth innovators, ensuring they are empowered to participate in and drive the innovation economy, are part of the key focus areas of the Ministry

He also expressed the Ministry’s readiness to partner with COUCH, Coderina, and the NUC to incubate and scale these student-led innovations.

Mallam Abdullahi Yusuf Ribadu, the executive secretary of NUC acknowledged the twelve universities nominated for the pilot edition by the commission.

He urged the finalists to use their prize money to advance entrepreneurship and technical skill development, reinforcing the NUC’s commitment to fostering innovation-driven learning across tertiary institutions.

In a remarkable commitment, the Minister donated five million naira to ‘Waste2Light’ from FUT Minna and announced an intention to collaborate with all ten finalist universities to support commercialization.

Dr. Tope Kolade Fasua, special address to the President on Economic Affairs, stated that technology remains the largest driver of global economic growth, stressing that Nigeria’s economic transformation is intertwined with youth innovation.

He commended Coderina and advised for greater visibility and national media outreach; creation of an innovation “museum or archive” for brilliant ideas, and the establishment of centers where theories and research can be turned into products.

He concluded that the future of Nigeria’s economy lies in the hands of today’s young innovators.

Professor Sa’adatu Hassan Liman, special guest at the programme and vice-chancellor, Nasarawa State University, delivering her address on “Sustainable National Transformation,” emphasized the need for stronger industry–university collaborations.

She also emphasized need for entrepreneurial university culture; digital literacy in emerging technologies such as AI, blockchain, IoT; adoption of virtual learning and remote laboratories, and inclusive innovation for underserved communities.

She highlighted AI as a catalyst for reimagining teaching and learning, including teacher retraining and curriculum enhancement.

The competition had two categories of prizes recognizing both technical excellence and public engagement.

Winners of the first category, The Challenge, based on pitch and prototype presentation was Team IMSU –  Imo State University , taking home the star prize of ₦5,000,000; 2nd Place winners: Team Neuronaut Nile University Prize, ₦2,500,000, and 3rd Place – Team Waste2light from the Federal University of Technology, Minna: ₦1,500,000.

The People’s Choice Awards winners, based on social media engagement and public voting, are Team ADSU Innovators – Adamawa State Uni.: ₦250,000; 2nd Place -Team Scraplink, Lagos State University: ₦150,000, and 3rd place – Team Circle from the Federal University of Technology, Akure, took home ₦100,000.

Giving COUCH overview, Ms. Christiana Anthony, the Project Lead, reaffirmed that COUCH is not merely a competition but a structured innovation development program.

She highlighted the strong collaboration between Coderina and the NUC, noting that the program has created a national pathway for students to design, build, test, and pitch solutions with real potential for commercialization.

The COUCH 2025 grand finale demonstrated Nigeria’s readiness to harness university-driven innovation as a catalyst for economic growth, job creation, and sustainable development.

 


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Google Invests $2.1m to Boost Nigeria’s AI Development

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Google.org has announced a $2.1 million (₦3 billion) investment to support Nigeria’s artificial intelligence sector, targeting the creation of one million digital jobs and strengthening the country’s growing tech economy.

Google Invests $2.1m to Boost Nigeria’s AI Development

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The initiative is aligned with Nigeria’s National AI Strategy and is expected to contribute significantly to the nation’s digital transformation, with AI projected to add $15 billion to the economy by 2030.

The funding will support partnerships with local organizations focused on skills development and cybersecurity.

FATE Foundation and the African Institute for Mathematical Sciences (AIMS) will collaborate with universities to integrate AI curriculum into classroom teaching, creating a sustainable pipeline of AI-ready graduates.

Similarly, the African Technology Forum (ATF) will run an AI innovation challenge, guiding developers from bootcamp training through product development and pitching stages.

Google also emphasized digital safety. Junior Achievement Africa will scale the “Be Internet Awesome” curriculum to teach online safety to youth, parents, and teachers nationwide, while the CyberSafe Foundation will provide cybersecurity training and technical support to public institutions to strengthen digital infrastructure defenses.

Highlighting the human impact of its digital skills programs, Google cited the case of Joel Kiate, a digital marketer in Abuja, who secured employment after completing Google’s training despite failing university entrance exams five times.

A Google spokesperson said: “When we connect people with the right tools and opportunities, they don’t just find jobs—they build careers and become part of Nigeria’s growing digital economy.”

The investment reflects growing confidence in Nigeria’s tech sector, which continues to position itself as a major hub for digital innovation in Africa.


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Team OneGrid Energies  Wins 3 Million @MTN PachiPanda Challenge

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As Team OneGrid Energies walked away with the grand prize of three million naira and an HP laptop each at the MTN 2025 PachiPanda Challenge, the strongest message from the closing ceremony held on Wednesday, November 26, 2025, was not just about winning ideas, but about building ideas that pay.

Team OneGrid Energies  Wins 3 Million @MTN PachiPanda Challenge

OneGrid Energies

Tobechukwu Okigbo, Chief Corporate Services & Sustainability Officer at MTN Nigeria, delivered a powerful charge to the next generation of African climate innovators. He said, “Too often we celebrate innovation only for its brilliance. Today I challenge you to go further and create bankable innovation. Look around you, find the problems that need solutions, and solve them with boldness. The future belongs to you, and Africa is counting on you all to rise and deliver the change we have been waiting for.”

Okigbo reminded the finalists that Africa’s greatest asset is its youth, and that digital tools, from AI to the internet, have levelled the global playing field. “The future is yours,” he declared. “You are the leaders of tomorrow and with the necessary tools and boldness, you have the platform to rise and rewrite Africa’s story.”

The winning solution by OneGrid Energies, a scalable platform providing smallholder farmers with hyper-localised climate data and optimised planting advice, was hailed as a perfect example of innovation that can both save livelihoods and create viable business models.

Joshua Ndaman secured second place with his innovative solution, BuyScrap, a tech-driven platform that streamlines the collection and recycling of electronic waste. By ensuring that discarded electronics are ethically reused and repurposed, BuyScrap supports a circular economy and provides a reliable link between households and processors in the e-waste value chain.

Representing Dr. Joseph Daniel Onaja, Director General, Nigerian Conservative Foundation, Uchenna Achunine, Director, Business Development and Communications, Nigerian Conservation Foundation, congratulated the winners and commended their efforts in the two-day, intense pitch hosted by MTN Nigeria in partnership with WWF, the three-day PachiPanda Challenge held from 24–26 November 2025, transformed the MTN Rooftop in Lagos into a launchpad for climate-tech startups, proving that African youth are not waiting for permission to solve the continent’s biggest challenges; they are already building the profitable, impactful solutions the world needs.


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