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Fuelvoucher App Offers Convenience, Value For Money- Co-Founders

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Chimezie Emewulu and Chibuzor Onwurah are the managing director and the executive director (Technology) of Seamfix Nigeria Limited respectively and also co-founders of FuelVoucher.com.ng.
Emewulu is a result-oriented leader, reformer and strategist with a comprehensive business and technical background. He is driven by a “hardwired” need to strategize, to innovate and to disprove the words “It cannot be done!” His work over the years has seen him negotiate and drive to business closure various mission- critical projects for brands such as IBM, First Bank, Airtel and Oando.
Onwura is a talented and versatile business and technology executive with over 7 years of sound IT industry experience in business strategy, product development, technology management as well as business process consulting. Like his business partner, Onwurah’s work over the years has seen him oversee the planning, development and execution of projects for brands such as IBM, First Bank, Airtel and Oando.
In line with the cashless initiative of the CBN they co-founded www.fuelvoucher.cm.ng.
In this Interview with peter ugwu, they expatiated on the new developments with the app to make it de-facto cashless method of purchasing petrol and fuel gifting service in Nigeria, with a vision to expand to the rest of Africa.

Defining the FuelVoucher App
FuelVoucher.com.ng was born out of the frustrations our company Seamfix Nig. Ltd faced in dealing with our fueling process as relating to managing drivers, reconciliation of fuel purchases and tracking fueling expenditures.
Prior to the onset of the service, we would have to give our drivers cash or in order to avoid this, depositsome money in a particular stationin order to purchase fuel.
Unfortunately, these options made it very difficult for our admin mangers and accountants to reconcile and monitor the fueling processes because we were limited to paper receipts that could either get missing or damaged.

Factors That Inspired FuelVoucher App
Due to the mentioned constraints, we decided to come up with a solution to help solve our problem; which we also found out was common with companies in Nigeria. We had found a gap in the market that we, as an IT company could solve.
Therefore we decided to create a solution that would efficiently manage our fueling process and save us the hassle of daily reconciliations.
We went on to build FuelVoucher.com.ng to be an efficient means of purchasing fuel on the go without having to deal with cash , cards or paper vouchers.
We built a system that anyone could easily access by signing into FuelVoucher online.
 
Purchasing Fuel Online: What the Public Needs to Know
Getting started with FuelVoucher is pretty easy. The process involves the potential user visiting www.fuelvoucher.com.ng and signing in with a number and email address or downloading the mobile app from the Google play store.
The application gives the customer access to a fuel wallet that can be toped up via a debit card or bank transfer.
Whenever the individual needs to purchase fuel all he/she needs to do is to input the voucher amount and indicate the beneficiary required that is, who he/she wants to purchase for.
An alpha numeric code will then be sent to the beneficiary as a text message and email which can then be taken to the station and presented to the attendant.
The attendant confirms the code on the FuelVoucher device and dispenses fuel to the customers.
 
Offline Users
It is common knowledge that internet connection in Nigeria is not alwaysavailable and due to this, we decided to include an option that would enable customers purchase fuel via the site without necessarily having to log into the internet.
We created a feature called FuelDirect that allows you purchase fuel at the station by inputting a four digit pin into the FuelVoucher device at the station without pre-generating a code on the site.
The pin provided is tied to the customers fuel wallet therefore whenever the customer wants to fuel his vehicles, he simply punches in his/her pin,phone number and voucher amount he wants to purchaseon the FuelVoucher device.
We also have what we call a Sub-account feature that helps companies with large fleetsof cars to allocate a certain amount to their driversinstead of generating codes for all the drivers. The drivers are given a certain allocation that they can fuel from per time.
 
FuelVoucher and Prudent Financial Management
Every transaction that occurs via the site is recorded per time and can be retrieved whenever the customer needs the information.
In order words, from the system you can view the history of all fuel purchases which includes information of who, when and where voucher codes were used, as well as the amount purchased.  When we were building the site, we decided to think about the sort of information an individual would need to be able to effectively manage his fueling both for himself and for a anorganization.

Security Check
FuelVoucher.com.ng is HTTPS secure and hence provides encrypted communication with our servers.
All data inputted by the customer is also encrypted and operations performed are audit trailed. Also, reports of transaction cannot be deleted off the system. Therefore it is impossible for an employee to delete any transaction history to hide fraudulent activities.

FuelVoucher Catchment Areas
For now we have petrol stations as partners who are based in Lagos and Port Harcourt that serve hundreds of our customers.
We are also working hard to expand partnership scope for easier access, availability and efficiency.
We just signed a partnership agreement with Interswitch that will help broaden our coverage to reach most stations across the nation. Every station that has an Interswitch POS would have FuelVoucher available. 

Cases & Causes of Reversal of E-Wallet Payments
Well, we reverse payments in some cases, depending on the genuineness of the complaints.
Nevertheless, we have not experienced a case where a fuel station refused to dispense fuel for a customer after the necessary verifications have been concluded.
However, in a situation whereby a customer miscalculates the voucher amount needed, such transaction can be reversed by the customer.

Developing Features on the App
There cannot be stagnancy in business and as such we are continuously changing and improving features on the site.
We often ask for customer feedback to help us know and understand customer needs in order to make the relevant changes.

Differentiating FuelVoucher from Regular eCommerce Platforms
What we do already sets us apart from others. FuelVoucher is not just an e-commerce platform,
but hopes to actually become a primary fulfillment channel for e-fuel.
We are building a phenomenal solution that will enable people to be able to send fuel around to each other and this will totally change the way people see fuel. During the fuel scarcity quagmire we
noticed that people were searching for alternate ways to make purchases like using the
e-commerce space.
In the light of this discovery, we are now considering delivering fuel to customers in the future. In the real sense, we are not competing with the likes of Jumia, Konga,
Kaymu, etc., rather we are partnering with oil marketers to push the business forward. 
 
How Pocket Friendly is the Service Charge?
Presently, the service is offered free of charge to all users. We are running a free-trial period and at the same time, conducting research on how the customers will prefer to be
charged for the service. Our current focus is on enlarging our current customer base.
 
Customer Satisfaction and Channels for Complaints
Any business that has a future must have listening ears, therefore we have put in place a proficient Customer Service system.As a startup, it is not just enough to have customer service in place, availability and accessibility make the circle complete. We have available contact lines, are active on social media and ensure to treat our customers with dignity.

Gifts and Incentives
We encourage our customers to send Fuel Vouchers as gifts to loved ones especially during festive seasons.
Studies have shown that in Nigeria, fuel is one of the most valued commodities and as such we also market FuelVoucher to companies to be given out as promo gifts to their customers or as incentives to staff that have distinguished themselves.

Impact of Internet Access and Broadband Availability
We are excited that internet penetration in the country continues on upward trends. The
Government is beginning to realize that broadband should be regarded as a social amenity.
Therefore, the best incentive government can offer SMEs, especially those in the e-commerce
Sub-sector is to provide infrastructure that will enable more broadband availability and access.  
 
 
 
 
       


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Dr. Adesina, AfDB Group President Calls for Media Transformation to Uplift Africa’s Global Narrative

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Dr Akinwumi Adesina, the President of the African Development Bank Group, delivered an impassioned plea for more balanced media coverage of Africa and its development, noting it was critical for changing false narratives.

Adesina said this on Thursday in a keynote speech to the All Africa’s Media summit in Nairobi, attended by nearly 300 participants from across the continent. He praised the crucial role the media plays in strengthening democracy and advancing inclusivity.

The Bank Group president said there were many positive developments in Africa yet the continent continues to suffer misrepresentations which undermine its economic progress and investment potential.

“Despite the significant progress within our continent, the prevailing media narrative often focuses on negative stereotypes, overlooking the substantial advancements and resilience Africa demonstrates,” he added.

Adesina said there was plenty of positive news to report about and highlighted the continent’s economic resilience regional and amid global challenges. He said that in 2023, Africa’s growth rate surpassed the global average, with 11 African nations ranked among the world’s fastest-growing economies.

Adesina referenced a 2021 Africa No Filter Report, which revealed significant adherence to outdated and negative clichés in media reports about Africa. “It’s time for change,” he declared. “We must reshape the narrative about Africa to reflect its true spirit and potential.”

He emphasised the critical nature of information and its ability to have a profound negative impact on development and investor perceptions even though an in-depth investigation by Moody’s Analytics had shown the continent was much less of a risk than many other continents.

“We must promote a balanced view that highlights both the challenges and the many successes of Africa. It’s about changing perceptions and showcasing Africa as a continent rich with opportunity and innovation.”

The Bank Group President also spoke about the challenges and transformations within the media sector, highlighting the impact of digital technology.

“The media landscape has dramatically shifted with the rise of the internet and mobile technology, leading to a proliferation of digital platforms,” Adesina declared.

“While this has democratised information, it has also complicated issues, the distinction between fact and fiction can become blurred.”

To counter unfair and unbalanced narratives, Adesina urged the creation of a powerful, globally respected African media and proposed strategic collaborations among regional financial institutions to support this cause, emphasising the need for media to act as a catalyst for development.

“We need to celebrate and promote the continent’s successes, turning the tide against the longstanding stereotypes that have clouded the global view of Africa… What you call yourself, is the name others will subscribe to you.”

“For as long as we continually denigrate ourselves and play into the hands of those who control the narrative about Africa, we will be stuck with a label that does not belong to us,” he concluded.

He highlighted the African Development Bank’s own successes which included maintaining a AAA credit rating and launching groundbreaking financial initiatives that have earned it respect as an innovative and successful multilateral development bank.

“We have proven that Africa can lead with innovation and strength in the global financial landscape,” the President remarked. “Yet, these achievements receive minimal attention compared to the persistent focus on Africa’s challenges.”

Adesina added that just one month ago, the Bank launched a landmark $750 million hybrid capital instrument, again with a Triple A rating, which was oversubscribed eight times. He described this as a huge “testament to the confidence and trust in Africa’s burgeoning financial capabilities.”

He pledged that the African Development Bank remained committed to supporting initiatives that would help the media present a more balanced and progressive portrayal of Africa and support its economic development.

In a discussion with Julie Gichuru of the Mastercard Foundation after his address, Adesina said Africa was blessed with energy sources, but millions remained without electricity. “This must change,” he said.

“We cannot industrialise in the dark, we cannot develop in the dark. Our children cannot be competitive in a world of darkness,” he concluded.


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Brands Jostle for CVA 2024 as Consumers Vote

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Ongoing voting for brands on the Consumers Value Awards portals, consumers expressed brand satisfaction with their votes.

Over 40 categories of brands are listed based on consumers’ nominations on the Consumers Value Awards portal for voting as Value-for-Money brands in the 2024 edition of the award.

Consumers cast votes for brands to express satisfaction among various brands.

Presenting the one-month result, Akonte Ekine, CEO of BrandXchange, said the initiative is transparent and objective. It’s the consumer position on brands as nomination and voting drive the platform.

According to him, in the Telecommunications category (MNOs), MTN leads with 51.1% of the votes recorded in the first month, Spectranet has 47.6% of the votes in the Internet Service Provider segment, and MTN has 69.2% votes for ISP under the MNOs.

In the ongoing 3rd edition voting, two new categories of sanitary pad and Ice Cream are experiencing consumers’ attention as Always Sanitary Pad leads the segment with 63.6%, Just Delight Ice Cream at 36.2% and Viva Detergent at 41.7%.

Other leaders on the voting platform of Consumers Value Awards based on consumer preferences in the first month under home appliances (Television, Refrigerator, Air conditioner and washing machine) are Samsung 40%, Haiier Termocool 40%, Lontor 40% and Haier Termocool 42.9% respectively.

Trophy leads Alcohol Beverage with 50% of the votes, and Pepsi takes 62.5% of ⁠Carbonated Drinks. It is a tie among consumers on the cooking oil and regular Toot paste as Kings Oil and Power Oil achieved the same vote of 50%, Colgate Toothpaste and Close Up Toothpaste also tied with 26.7% votes each in the categories while Dabur Toothpaste leads in the herbal toothpaste category with 55.6%.

Lafarge Cement leads with 62.5% in the Cement, Dangote Sugar has 55% of the votes in Sugar, Leadway Insurance has 57.1%, Eva leads the Table water category with 38.5%

Other leaders in various segments based on consumer votes on the Consumers Value awards platforms are Maltina 40%, Dettol 37.5%, Peak Milk 80%, Golden Penny Spaghetti 80%, Indomie Noodle 85.7%, Checkers 90%, GTB 66.7%, OPay 62.5%, Morning Fresh 62.5%, and Gala Sausage Roll 94.4%.

Also, knorr Cube 57.1%, Lipton Tea Bag 83.3%, Vaseline 71.4% and Golden Morn lead their sectors, Milo and Bournvita tied with 50% of the vote each as leaders alongside MTN and Cadbury tying with 40% votes under Consumer-Friendly brands.

Vitafoam 44.4%, Guinness Stout 83.3%, Mobil Engine oil 100% (International Engine Oil Brand), Oleum Oil 100% (Made in Nigeria Brand), Hypo and Harpic 50%, Fearless 33.3%, Abidec 80%, Reload Kids 60% Reload Adult 66.6%, and Bet 9ja 50%

The voting will close on 30th June 2024.

 


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Sterling One Foundation Partners UNIDO, Others to Launch ESG Series

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The Sterling One Foundation, a non-profit organization dedicated to sustainable development and empowering professionals to drive social impact across Africa, has partnered with Price Waterhouse Coopers Nigeria, UNIDO-Investment Technology Promotion Office, Nigeria, Lagos Business School Sustainability Center, Sterling Bank, NGX Group, the Nigeria Employers Consultative Association and the Lagos Chamber of Commerce & Industry to unveil  the first edition of its Environmental, Social, and Governance (ESG) Series.

The partnership aims to support professionals in understanding, implementing, and reporting sustainability progress, in alignment with global standards.

According to a signed statement by the Foundation, the ESG Series was birthed following a workshop held at the 2023 edition of the Africa Social Impact Summit (ASIS) where it was discovered that there was a significant knowledge gap on the subject within the African development ecosystem as well as the private sector.

They commended all the excellent partners who have made the series possible noting that their commitment will strengthen professionals’ competencies in integrating ESG principles into organizational frameworks, and drive positive change while advancing the adoption of ESG principles and increased investment into the economy from local and global investors.

Over the years, Environmental, Social, and Governance (ESG) considerations have evolved from optional to essential for organizations, making the significance of incorporating ESG principles into business plans to enhance sustainability and corporate responsibility, for organizations an increased priority. Statistics indicate that ESG-focused institutional investments are projected to reach $33.9 trillion by 2026.

Through this series, the Foundation said it aims to demystify ESG concepts among the private, public, and development sectors in Nigeria and Africa while highlighting their tangible business benefits, to equip professionals with the knowledge and tools necessary for successful ESG integration in their organizations.

The one-day virtual event gives insight through in-depth sessions featuring thought leaders from private sector impact makers, development partners, international non-governmental organizations, and government agencies.


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