Telecom
50 Hearty Cheers to Telecom Consumer Parliament
It seems like yesterday when the Nigerian Communications Commission (NCC) begun the Telecom Consumer Parliament, Telecom, an alternative dispute resolution mechanism (ADR).
Like in all the previous editions, the 50th sitting of the Parliament in Abuja brought together the regulator, major telecoms operators in the country, consumers and consumers’ rights groups under one roof to chart a progressive course for the industry.
Issues pertaining, to Quality of Service, Consumer Rights Protection, Environmental Impact Assessment, Interconnection, Tariffs and Universal Service Provision were discussed at the meeting.
The 50th sitting is a toast to the Parliament which for the first time, consumers of telecommunications services and the providers agree that the alternative dispute resolution system set up in August 2003 by the NCC has worked.
Ernest Ndukwe, executive vice chairman, NCC said that the Commission has put in place special structures to ensure that the needs and desires of the consumer are taken care of.
“For us in the Commission, the consumer is the main object, the subject and the reason for our being; hence the place of the Consumer as the king is sacrosanct” he said
He also spared words for the operators which he said belong to a class of stakeholders in the business of telecom regulation.
He said that “Apart from obtaining their operational licenses, with certain obligations attached to them, the operators also expect certain obligations from government and the regulator. They expect a non partial regulator to protect their huge investments. They want the Commission to ensure that no other entity interferes with their network resources such as frequency spectrum or base stations”
In the Beginning
Many Nigerians believe that the great telecom revolution in Nigeria is the second independence for Nigeria, considering the ample opportunities it offers and the ability it offers for stress- free communication.
But memories are sometimes short and failing. So some Nigerians are quick to forget the dark years of telecommunications in the country characterized by poor services, long waiting period to get a phone line and general decay in infrastructure.
Today, cell phones ring in almost every pocket. Ownership cut across every age, class and boundaries, unlike the past when Nigerians were told phones were not for the poor.
And to attest to the burgeoning revolution, the world stood still and applauded Nigeria at the just ended Mobile World Congress (GSMA) held in Barcelona.
The revolution comes with its challenges, especially with the fragile relationship between consumers and the service providers.
Some of the issues which often get complained of by telecom consumers in Nigeria includes, false billing, arbitrary disconnection of service, poor service delivery, drop calls, non-chalant attitude towards genuine complaints, supply and installation of substandard equipment and devices, deceptive advertisement, credit depletion, inability to recharge, inability to check credit balance, network failure, sending/charging for multiple text massages in place of a single one
The problems are actually caused by power supply problems, network planning, system inadequacies, charging policy.
The increase in such complaints by the subscribers led to the intervention by the Nigerian Communications Commission (NCC) to create a parliament that brings together, stakeholders with the aim of strategising for better services.
The forum is called NCC Telecom Consumer Parliament. It stands on the tripod of the regulator, operators and consumers.
The Parliament
The parliament is the initiative of the Consumer Affairs Bureau (CAB) of Nigerian Communications Commission, established in September 2001, to inform, educate and protect the consumers of telecommunications services in Nigeria.
The Consumer Protection & Advocacy is one of the units of the CAB that is charged with the responsibility of responding to consumer complaints and enquiries.
It has worked and this is the general consensus of critics, consumers and operators.
It has been variously described, but it remains the only frontier that has brought the regulator, operators and subscribers on a round table.
The Parliament serves as a platform for consumer education, an alternative, inexpensive and quick dispute resolution.
It is serves an interactive forum, bridging the gap between operators and consumers in the industry, thereby building confidence and creating mutually beneficial relationship.
The ADR creates a forum for consumers to air their views and suggestions on how to make the industry forward.
It provides reliable feedback to the regulator for effective communications while educating telecom consumer on their rights and obligations for the overall healthy development of the industry.
More importantly it has institutionalized public accountability of both the operators and the regulator while eliciting stakeholders’ views, reactions, and inputs to policies and programmes.
It has also eradicated the perception of the consumers as the underdogs as was the case in the era of monopoly.
How It Works
The Parliament is held monthly at different geographical zones of Nigeria and every Nigerian is free to attend and contribute.
A session of the Parliament begins when the presenter introduces the representatives of the companies, NCC commissioners and management as well as legislators in attendance.
Then the EVC of the NCC is invited to make the opening remarks or give industry report, and after that the presenter spells out the rules of the proceedings including to accord courtesy to one another and that questions and answers be brief, clear and straight to the point.
During the question and answer time, five to 10 questions are taken and representatives of the concerned companies are invited to respond to queries/comments concerning them.
Where the responses provided the EVC intervenes.
At the end of some rounds of questions, the EVC is invited to respond to questions directed at the commission, signaling the end of the session.
The proceedings are recorded in both video and audio. The video is for broadcast in the national television station and in at least one other major TV station.
A report of the session is also prepared by the NCC and lists of all complaints that were brought before the commission are published in the newspapers every year for public accountability.
Achievements
It is easy to lose count of the achievements but a few stands out.
The Parliament was instrumental in bringing down the prices of SIM packs, cutting tarrifs, prices of recharges, extension of validity periojd.
It has also saved operators, consumers, and the regulator the costs, time and resources that would have otherwise gone into lengthy litigations.
The Parliament has presented Nigeria as people with ordered and civilized ways of handling issues.
Thumbs Up
The novel regulatory initiative has earned Nigeria, commendations from International Telecommunications Union (ITU) and ICT professionals and groups across the globe.
ITU is reportedly studying the Nigerian model and hope to replicate it in many countries.
At home, many believe that subscribers are getting the ease with the Consumer Parliament.
Lovithe Eze, a call center operator at Wuse Zone 6, Abuja said that "I have never attended the consumer parliament because I don’t have the time, but from what I have been watching on Television, the forum is important and it assists in telling the operators our problems"
“ I am very sure the consumer parliament has created challenges for operators, and we are seeing the results", said Husaini James, student, 23, who believes that the consumer parliament is a good interaction and should be encouraged.
According to him, sometimes, if you have a problem, even if you call a customer care centre, your problem is not attended to, but in the consumer parliament it is live and direct. "Several times they have no answer to give when customers quiz them at the parliament", he said.
Adeolu Ogunbanjo, president of the National Telecom Subscribers of Nigeria (Natcoms), said the NCC has achieved a lot through the monthly event, adding that a common achievement is the printing and selling of lower or cheaper denominations of recharge cards.
Mr Ogugua Chioke, chairman, GSM Consultative Forum, said the forum is unique and gives opportunities for both the operators and the consumers to interact. According to him, NCC deserves commendation on such excellent initiative and such parliament should be encouraged not only in the telecom sector but in the other sectors. "
Telecom
Airtel Africa Foundation Publishes Inaugural Annual Report

Airtel Africa Foundation, the philanthropic arm of Airtel Africa plc, has released its inaugural annual report, marking its first full year of delivery and impacting millions of learners and communities across Africa.

During the reporting period, the Foundation committed $6.2 million to interventions across its four strategic pillars; Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion (FEED), with education receiving the largest share of investment.
Key achievements include connecting 1,028 schools to the internet through its partnership with UNICEF, bringing the total to 3,296 schools connected across 13 countries, reaching over 2 million learners and nearly 39,000 teachers. In addition, 64 zero-rated digital platforms enabled over 11 million learners to access free educational content.
The Foundation also improved the condition of public schools, with seven fully renovated and 43 undergoing upgrades under the School Adoption Programme that integrates infrastructure improvements with digital access and holistic student development.
Through the Airtel Africa Tech Fellowship, 257 full university scholarships were awarded in Malawi, Nigeria, Tanzania, the Democratic Republic of Congo, and Uganda, expanding access to STEM (Science, Technology, Engineering and Mathematics) education and building a pipeline of high-potential African technology leaders.
In addition to this, 30,530 youth and women were trained through digital skills initiatives delivered with national, multilateral, and private-sector partners.
Segun Ogunsanya, Chair, Airtel Africa Foundation said: “The Airtel Africa Foundation was established to help dismantle barriers caused by unequal access to opportunity. While talent and ambition are abundant, access to education, digital tools and economic participation remains uneven. Through partnerships and our continental reach, we are committed to investing in communities furthest from opportunity.”
The report also underscores the Foundation’s growing focus on measurable outcomes and long-term systems change.
The Foundation aims to scale proven interventions in the year ahead, including expanding its School Adoption Programme to over 80 schools, increasing scholarships to more than 600 youth, providing free internet connectivity to an additional 2000 schools, and extending digital skills and financial inclusion initiatives to underserved communities.
“As a Foundation, we are positioned to deliver skills development and lasting change at the individual and household level, while partnering with governments to unlock Africa’s economic transformation”, Mr Ogunsanya added.
Telecom
Zoho Unveils Homegrown Server, Takes Bold Step Toward Tech Independence

Zoho Corporation, a global technology company and parent company of Zoho and ManageEngine, announced the launch of Nathu La, a designed-in-house server and a pivotal step in the company’s journey towards building its full technology stack, from the hardware layer to software applications.

Zoho
With Nathu La, Zoho has achieved equivalent performance with 12-18% lower power consumption and 20-30% lower total cost of ownership (TCO), thereby reducing inference costs. The Nathu La server, comprising Intel® Xeon® 6 processors, was developed collaboratively with Intel, leveraging their enablement capabilities and technical expertise.
“Zoho Corporation has invested in building its own technology stack from the ground up over the last three decades. The Nathu La server launch is in line with that goal,” said Kehinde Ogundare, Country Head, Zoho Nigeria.
“With our strategy of using contextual, right-sized models, running on our own platform, on our own servers, in our own data centres, we are compounding the benefits accrued from owning and operating our entire technology stack.
“This ensures that our solutions are more sustainable and accessible for businesses. These long-term R&D investments we are making at every layer of the stack are aimed at delivering customer value.”
Building the Full Technology Stack
The design philosophy behind Nathu La is rooted in the Open Compute Project (OCP), emphasising modularity, thermal efficiency, and ease of maintenance. This enables Zoho’s data centres to significantly reduce total cost of ownership and power consumption.
Zoho plans to host its applications on the Nathu La server platform, enabling the company to optimise the full software-hardware stack for its specific workloads, reduce costs, improve performance, and strengthen data governance for its global customers. This will also help bring down inference costs for Zoho’s AI usage.
Developed Hardware Engineering Talent
In 2020, Zoho established a small R&D team in Nagpur, a Tier 2 town in India, focused on projects such as server design and systems engineering. Members of the Nathu La R&D team include hires from SETU – short for Student’s Engagement for Transformative Upskilling – an initiative designed to build a pipeline of industry-ready engineers, with a focus on advanced learning in Electronics System Design and Manufacturing (ESDM).
The initiative directly addresses the growing need for stronger foundational engineering skills in an era increasingly influenced by AI-assisted development. By prioritising hands-on innovation and first-principles problem-solving, SETU helps cultivate deeper research capabilities, creativity, and applied engineering expertise. To date, over 300 students have been trained through the programme, some of whom have joined Zoho.
What’s Inside
The Nathu La server motherboard and chassis platform is the result of five years of R&D across hardware, firmware, and systems management. Based on Intel® Xeon® 6 Processors, the server is designed to optimise performance for virtualisation (VM), High Performance Computing (HPC), AI inference, and storage applications. This results in improved performance of Zoho applications for end users.
The server features customised power delivery subsystems, an in-house DC-SCM (Data Centre Secure Control Module) design, and modular chassis options compatible with diverse end-user environments, offering flexibility across deployment types.

All modular components – including the DC-SCM and NIC (Network Interface Card) – were designed in-house by Zoho’s hardware engineering team and assembled through electronics manufacturing partners, enabling tighter integration and quality control across the platform. Over five patents have been filed covering advanced thermal management and cost-optimised server architecture designs.
Moving Towards Technological Sovereignty
Nathu La is engineered with hardware-rooted security at every layer of the stack. The platform’s indigenous IP-driven approach reduces dependency on external entities for security audits, firmware updates, and licensing continuity.
The solution aligns with open-source software principles and reflects Zoho’s broader commitment to building sustainable, secure, and scalable digital infrastructure. It also supports the growing global focus on digital sovereignty, local innovation ecosystems, and high-performance computing capabilities.
Telecom
NDSF 2026: Teniola, Ebeledike Inducted into Hall of Fame as NiRA, MTN, Digital Realty sweep top honors

The 17th edition of the annual Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development concluded on a high note Thursday, at the Welcome Centre Hotels, Lagos, culminating in the prestigious DigitalSENSE Africa Hall of Fame Awards.

Induction of chairman NDSF-26 – Ogbuefi Remmy Nweke, inductee Dr Olusola Teniola, award presenter and 2nd Vice President, Association of Anambra Development Unions (AASDU Lagos) Chief Mezie Okwuosa, and President, DNS WomenNG Foundation, Lolo Nkem Nweke at the 2026 DigitalSENSE Africa Awards and Induction held at prestigious Welcome Centre Hotels, International Airport Road, Lagos, on Thursday, June 11, 2026.
This landmark edition, themed “Sustaining WSIS Vision with Multistakeholder Synergy in Nigeria,” served as a vibrant backdrop for celebrating the pioneering individuals and corporate giants anchoring the nation’s digital evolution.
The high point of the forum was the official induction of industry titans into the DigitalSENSE Africa Hall of Fame; an elite circle reserved for trailblazers who have dedicated decades to defending digital rights, shaping technology policy, and building critical national infrastructure.
Dr. Olusola Teniola, who masterfully presided over the day’s proceedings as the Forum Chairman, was received into the Hall of Fame to a resounding ovation. A veteran with over 32 years of global technology experience, Dr. Teniola, currently the Director of Strategic Business Initiatives at ipNX Nigeria and former President of the Association of Telecommunications Companies of Nigeria (ATCON); was honored for his relentless advocacy in broadband expansion, internet affordability, and his steadfast guidance within Nigeria’s multi-stakeholder space.
Joining him in the Hall of Fame was the highly respected Ebeledike, whose strategic contributions to infrastructure resilience and ecosystem sustainability were formally enshrined. The induction celebrates a legacy of deep institutional dedication, recognizing leadership that successfully bridges the gap between complex digital policy and grassroots national development.
In a deeply emotional and poignant segment of the ceremony, the forum paid a special posthumous tribute to the late Gbolahan Awonuga, the beloved former Executive Secretary of the Association of Licensed Telecoms Operators of Nigeria (ALTON).
Recognized for his foundational contributions, unparalleled dedication, and decades of structural service to the telecommunications sector, the special posthumous honor was met with immense reverence by industry leaders. The organizers noted that Awonuga’s enduring legacy as a bridge-builder between operators and regulators remains a vital cornerstone of Nigeria’s modern digital infrastructure footprint.
In the corporate categories, the Nigeria Internet Registration Association (NiRA) emerged as a standout winner. Charged with managing Nigeria’s country-code Top-Level Domain (.ng), NiRA was named the ‘Custodian of the Decade’ in recognition of its monumental strides in digital sovereignty and cybersecurity. The organizers praised NiRA’s leadership for aggressively localizing Nigeria’s online identity, lowering barriers to domain acquisition, and fortifying the underlying Domain Name System (DNS) infrastructure against evolving global threats.
Simultaneously, telecom giant MTN Nigeria was honored with the DigitalSENSE Africa 2026 Mobile Inclusion and Connectivity Award. The accolade recognizes MTN’s unmatched contributions to expanding the Nigerian telecommunications landscape, bridging the digital divide, and ensuring millions of citizens are linked to the digital economy.
Adding to the stellar corporate honors, infrastructure giant Digital Realty was recognized with the DigitalSENSE Africa 2026 Infrastructure Backbone Award: Digital Realty Nigeria. The milestone award highlights Digital Realty’s foundational role in scaling Nigeria’s cloud readiness, anchoring local data hosting capabilities, and providing the robust data center framework necessary to power a secure, resilient African internet ecosystem.
Reflecting on the significance of this year’s awards, Ogbuefi Remmy Nweke, Lead Convener of NDSF and Group Executive Editor of ITREALMS Media Group, noted that the 2026 honors list represents the perfect intersection of regulation, infrastructure, and identity.
“Achieving true digital trust requires honoring the people who build the networks and the institutions that protect our identity on those networks,” Nweke stated. “Dr. Teniola, Ebeledike, MTN, Digital Realty, the late Gbolahan Awonuga, and the team at NiRA embody the exact multi-stakeholder synergy required to keep the WSIS vision alive and thriving in Nigeria.”
The 2026 NDSF enjoyed robust support from institutional heavyweights and industry pillars, including the Nigerian Communications Commission (NCC), IHS Nigeria, Digital Realty, Nigeria LNG Limited (NLNG), NiRA, the Association of Licensed Telecoms Operators of Nigeria (ALTON), the Internet Society (ISOC) Nigeria Chapter, the Guild of Corporate Online Publishers (GOCOP), and the Nigeria Information Technology Reporters Association (NITRA).
With this successful outing, the forum has once again solidified its position as the ultimate barometer for progress in Nigeria’s digital economy; celebrating foundational triumphs while actively mapping out the policy breakthroughs of tomorrow.
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