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Airtel Africa Launches its Long-term Sustainability Strategy, Building on its Corporate Purpose to Transform Lives

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Segun Ogunsanya, Airtel Africa-MD
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Airtel  Africa,  a  leading  provider  of  telecommunications  and  mobile money  services,  with  a  presence  in  14  countries  across  Africa,  has  launched  a  comprehensive sustainability strategy which sets out its detailed plans to improve the lives  of  millions  of  people  across  Africa  through  digital  and  financial  inclusion  and  access  to education.

The  strategy  also  includes  specific  goals  around  environmental  protection  and  the ongoing development of a rewarding, diverse and inclusive workplace.

We have worked hard to identify the  technical  programmes needed to respond to all our material topics  and  to  have  a  genuine  and  positive  impact  on  people  and  communities  across  Africa.  Our strategy sets specific goals and commitments, and for each of these, we have identified exactly how we will achieve them and the milestones along the way.

Our Board and Executive Committee have been  integral  to  developing  this  strategy  which  is  fully  aligned  with  the  Company’s  corporate strategy  and  plans.    We  have  engaged  with  our  stakeholders  throughout  the  development  of  the strategy and undertook a detailed stakeholder consultation ahead of this launch.

Our  strategy  is  delivered  through  four  sustainability  pillars:  ‘Our  business’  which  reflects  our operations  and  the  expansion  of  our  network,  ‘Our  people’  which  sets  commitments  around employee  engagement,  development,  diversity  and  inclusion,  ‘Our  community’  which  details  our dedication to improving access to education, and ‘Our environment’ which is focused on reducing the environmental impact of our operations.

We have identified six of the United Nations Sustainable Development  Goals  to  which  we  believe  our  work  will  make  a  genuine  and  tangible  contribution- they  are  SDG  4:  Quality  education,  SDG  5:  Gender  equality,  SDG  8:  Decent  work  and  economic growth, SDG 9: Industry, innovation and infrastructure, SDG 10: Reduced inequalities, and SDG 12:

Responsible consumption and production.

Segun  Ogunsanya,  CEO,  Airtel  Africa,  said:  “Today  is  a  significant  milestone  in  Airtel  Africa’s journey. Our new strategy provides a solid foundation for us to accelerate change for the communities we serve and the environment in which we operate. We have worked closely with our stakeholders  to  ensure  that  this  strategy  is  ambitious,  robust  and  credible.

This  partnership approach  underpins  all  the  work  we  will  deliver  through  our  strategy.  We  will  look  to  collaborate across the industry, recognising that by working together, we will be able to drive a more significant impact for the people who need it most. We are  more committed than ever to ensuring open and honest communication on our progress as Airtel Africa embarks on its long journey towards a more sustainable future.

Goals and commitments

The sustainability strategy includes nine goals and commitments, with corresponding programmes that address the business’ material topics (identified through an extensive consultation at the beginning of the year) and enable the Group to continue delivering sustainable growth and uphold  the best governance standards:

  • Data security goal:  Establish  industry-leading  data  security  for  our  customers  through investments  in  technology  and  expertise,  updated  processes  and  consumer  awareness  –  with focus areas around confidentiality, integrity and availability.
  • Service quality goal:  Provide  underserved  communities  with  access  to  reliable  networks and  connectivity  through  the  rollout  of  new  infrastructure  and  technology,  improved  fibre connectivity and capacity – with  focus areas on service accessibility, delivery and reliability.
  • Supply chain goal:  Ensure  all  our  suppliers  are  aligned  with  our  sustainability  agenda through  programmes  to  increase  supplier  disclosure  and  audit  ESG  performance  –  with focus areas on enhanced supplier due diligence and ongoing ESG compliance.
  • Commitments to our people: with our ongoing commitment to provide rewarding employment opportunities and to achieve genuine diversity and inclusion at all levels across the business through:

– Delivering equality in our workforce through recruitment and programmes to provide training and advancement for everyone regardless of gender, nationality or disability;

– Providing best practice training and development through upskilling and reskilling initiatives to ensure they can succeed in their future careers. And through supporting female entrepreneurs  through  training  and  increasing  women’s participation in the technology and engineering sectors;

– Providing  the  highest  standards  of health and  safety  for  our  employees  and contractors through the introduction of a best practice social and health and safety management system, improved policies and full compliance with all legislation and regulation; and,

– Maintaining the highest levels of employee engagement through the introduction of additional channels that provide every one of our people with a voice.

  • Digital inclusion goal:  significantly  improve  digital  Inclusion  across  Africa  by  driving  the penetration  of  mobile,  smartphones  and  home  broadband  in  rural  areas  through  the provision of retail and support services.
  • Financial inclusion goal:  significantly  increase  financial  inclusion  in  Africa,  with  particular support for women through the  development of  affordable financial products to meet  the needs of the un- and under-banked, a reliable service and financial confidence and literacy.
  • Access to education goal: helping transform the lives of over one million children through improving access  to  education  –  with  programmes  around  connectivity,  the  provision  of zero-rated  education  content  under  a  five-year  UNICEF  partnership,  connecting  1,400 schools to the internet by 2027, and the adoption and support of schools in all our markets.
  • Greenhouse gas emissions reduction goal: Our ambition is to achieve net zero greenhouse gas (GHG) emissions ahead of the 2050 deadline set out in the Paris Agreement. To do this we must fully identify, measure and reduce our GHG emissions which can only be achieved in partnership with our peers and the wider industry. We will establish and launch a  sector  leading  and  credible  decarbonisation  pathway  in  2022,  ahead  of  the publication of our first Sustainability Report.
  • Environmental stewardship: Eliminate hazardous waste from our operations, significantly reduce our non-hazardous waste and minimise our water consumption with programmes to replace damaging materials, expand recycling schemes and build employees’ awareness around the protection of our natural resources.

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NIGCOMSAT Supports Startups Growth with the Launch of Accelerator 3.0

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The Nigerian Communications Satellite Limited (NIGCOMSAT) has unveiled Accelerator Cohort 3.0 as part of efforts to strengthen Nigeria’s space technology ecosystem and support the growth of local startups.

The initiative will be a major highlight of the 2026 Nigerian Satellite Week scheduled to hold on March 30 and 31 in Abuja, where key players in the satellite and digital infrastructure sectors are expected to converge.

In a statement signed by Stephen Kwande, the Head of Corporate Communications, the company described the new accelerator as its most direct investment in building long-term competitiveness within Nigeria’s space economy.

According to NIGCOMSAT, the programme is designed to support early-stage ventures working across satellite applications, last-mile connectivity, agriculture, logistics and other areas where space-based technology can drive impact.

The company said previous cohorts of the accelerator had already contributed to developing innovative solutions and building the human capacity needed to position Nigeria for the next phase of the global space industry.

“With Cohort 3.0, we are making it clear that the accelerator is not a pilot project but a permanent feature of how Nigeria develops its space-tech companies,” the statement said.

NIGCOMSAT noted that the Nigerian Satellite Week has grown into a major platform for policy discussions, partnerships and investment in the sector.

The 2026 edition is expected to attract top government officials, defence leaders, development finance institutions and technology entrepreneurs from across Africa.

Jane Egerton-Idehen, managing director of NIGCOMSAT, said the event also marks two decades of Nigeria’s journey in the space economy.

“Twenty years ago, Nigeria took a bold step to secure its place in space. What we are seeing today is the result of consistent effort and vision,” she said.

She added that the company is focused on shaping the next phase of growth through innovation, partnerships and investment in local talent.

NIGCOMSAT also highlighted recent milestones, including a Low Earth Orbit connectivity partnership with Eutelsat, improved revenue performance and increased global recognition in satellite operations.

Other activities lined up for the event include a Startup Demo Day, where selected African startups will pitch their ideas to investors, and a stakeholders’ forum to discuss policies and infrastructure needed to scale Nigeria’s satellite economy.

The company said the initiative reflects the growing role of satellite technology in national development, particularly in areas such as communications, security and digital services.

NIGCOMSAT, established in 2006 and wholly owned by the Federal Government, provides satellite-based services including telecommunications, broadcasting and broadband across Nigeria and parts of Africa.


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FG Unveils Digital Economy Research Fund Scheme

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The Federal Government has unveiled a N12bn Digital Economy Research Fund aimed at strengthening evidence-based policymaking and supporting Nigeria’s long-term digital transformation agenda.

Dr. Bosun Tijani, the Minister of Communications, Innovation, and Digital Economy, disclosed this in a statement issued on Saturday, announcing the launch of an expression of interest for the National Digital Economy Research Clusters.

“Today my heart is filled with deep joy as we announce the Expression of Interest for the National Digital Economy Research Clusters, a N12bn research funding scheme designed to place ideas, evidence, and research at the centre of Nigeria’s digital transformation,” the minister said.

According to him, the programme is being funded under Project BRIDGE, a federal initiative to deploy 90,000 kilometres of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy.

“This programme is being funded under Project BRIDGE, our initiative to deploy 90,000km of fibre optic backbone infrastructure across Nigeria to expand connectivity and enable a modern digital economy,” he said.

The minister noted that as the government expands digital infrastructure nationwide, research-backed approaches are required to ensure inclusive benefits.

“As we deepen our digital infrastructure coverage, thoughtful, evidence-based approaches are required to be deployed in society to ensure everyone benefits from this significant investment,” he added.

He observed that digital policy decisions are often shaped by market forces and political cycles rather than rigorous research and long-term thinking. “Too often, the ideas shaping digital policy come predominantly from markets and political cycles rather than from research, evidence, and long-term thinking,” the statement said.

Under the initiative, six national research clusters will be established across key pillars of the digital economy, including connectivity and meaningful use; digital public infrastructure and government services; digital skills and human capital development; digital economy and jobs; online trust and consumer protection; as well as artificial intelligence and emerging technologies.

The clusters will be led by up to 36 professors drawn from Nigerian universities, working alongside international academic partners, with more than 200 researchers, including postdoctoral fellows and PhD candidates, expected to generate policy-relevant research.

“For me, the goal goes beyond research output. We are looking for better policies that lead to stronger institutions and a more prosperous society,” the minister said.

He described the initiative as one of the ministry’s most meaningful programmes, noting that it is intended to produce ideas that will outlast any single administration. “Because nations that lead the future are not simply those that deploy infrastructure; they are the ones that cultivate ideas,” he said.

The ministry invited academic and research institutions interested in participating to review the Terms of Reference released alongside the EOI and submit proposals to lead or collaborate within the national research clusters.

It added that a press conference would be held in the coming week to provide further details and engagement opportunities for vice-chancellors and research institutions across the country.

 


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NCC Cracks Down: Telcos to Refund Users for Network Disruptions

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Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers experiencing poor network service across the country.

NCC Cracks Down: Telcos to Refund Users for Network Disruptions

The Commission said the directive was part of efforts to ensure that consumers are not made to bear the burden of service failures when operators fall short of required standards.

Under the new regulation, telecom operators will be required to provide compensation directly to affected subscribers for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).

According to the NCC, the compensation will be issued in the form of airtime credits, calculated based on subscribers’ average usage and their presence within specific Local Government Areas where service disruptions occur.

The Commission emphasised that telecommunications services remain critical to economic activities, social interactions, and access to digital opportunities, noting that poor service delivery negatively impacts productivity and public confidence.

It explained that while regulatory fines have traditionally been used to sanction operators, the new approach prioritises consumer protection and strengthens accountability within the telecommunications sector.

The NCC added that the measure would complement existing efforts to monitor service quality and enforce compliance with performance standards.

In addition, the Commission directed tower companies responsible for telecom infrastructure, such as network masts, to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes.

The regulator reiterated its commitment to ensuring that operators invest in network resilience, expand capacity, and improve infrastructure to meet growing demand.

It also pledged to continue deploying regulatory mechanisms that promote fairness, transparency, and accountability across the industry, while ensuring that subscribers receive the quality of service they deserve.


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