E-Financial
AMMBAN Seeks Enforcement of CBN Guidelines in Tackling Abuses of Agency Banking

The Association of Mobile Money and Bank Agents in Nigeria (AMMBAN) has called for more cohesive collaboration among stakeholders in the mobile money and agency banking sector in a bid to sanitize the industry and diffuse the challenges bedeviling it.

Speaking on Wednesday at a press conference in Lagos, in the wake of allegations of lack of coordination and regulation levelled against the sector by a member of the House of Representative, AMMBAN National President, Mr. Victor Olojo noted that the sector is well regulated by the Central Bank of Nigeria (CBN) and has been operating under the regulatory guidelines as stipulated by the CBN.
According to him: “While appreciating the interest of the member of the House, I need to state that the financial inclusion industry in Nigeria is well regulated, and of course the financial sector is well regulated by the CBN, and the Mobile Money and Agency Banking aspect is not left out.”
He however noted that despite the framework issued by the CBN, what is lacking is enforcement. “What we are seeing is somewhat close to an abuse, a clear violation of what the framework issued out by the CBN states. One of the frameworks states that a Mobile Money or Bank Agent should be located in a brick and mortar location, an address that is traceable.
“But what we have today are agents under umbrellas, trees, and agents who are hawking with terminals. And for a very long time as early as 2021, we had written to various stakeholders highlighting these issues of concern to us.
“So, we are happy that finally this is coming out to the fore. We believe that what is lacking is enforcement. And as an association we have already taken steps in ensuring that these issues are being addressed.”
Olojo therefore called for collaboration among the various stakeholders to ensure that there is a streamlined operation in the sector, according to CBN guidelines.
Also speaking at the event, AMMBAN National PRO, Oluwasegun Elegbade highlighted the position of the Association.
The AMMBAN secretary disclosed that one of the strong resolutions that emanated from its Annual National Conference held in Abuja last year, along with robust deliberations with all critical stakeholders, was to begin to self-regulate using a special AMMBAN task force.
He explained that the Association serves the interest of all Mobile money and Bank agents in Nigeria. and is duly registered and recognised by the CBN and other relevant players in the mobile money and Agency banking sector of the country.
According to him, AMMBAN is currently in a process of taking necessary steps to ensuring that its “business space is rid of unscrupulous elements and their activities capable of derailing the laudable intentions of the government at ensuring poverty alleviation by deepening financial inclusion to the last mile. Our sincere motive and prayers have been to bring sanity to bear in our business space.”
He emphasized that Mobile money and Agency Banking are deliberate innovations of the government, which creation was borne out of the goal to ensuring all Nigerians of bankable age are financially included.
He further noted that the critical activities of mobile money and bank agents in Nigeria have, in no small measure, contributed to the enviable achievements being witnessed by the country in the financial Inclusion drive and we are proud to be a critical part of this initiative.
While acknowledging that while AMMBAN “wholeheartedly agree that the effective enforcement of regulation guiding the industry is long overdue, we will also like to correct some wrong impressions expressed in the motion moved by Honourable Jimoh Olajide as published in some National dallies on the 3rd of March, 2022.”
Elegbade while noting that in most cases member agents are the victims of fraud cases, however, said that the worrying realities lay credence to AMMBAN’s consistent calls for effective enforcement of the guidelines in the industry through the Licensed Operators.
“There is need for proper supervision of entry and conduct of activities of all players in the value chain. Agents are mostly the victims of the many crimes committed in our business space today as highlighted on the floor of the House.
“Many criminals parading themselves as customers in dire need of cash or other financial services have mastered the act of cloning bank alerts and using same for exchange of cash from the outlets of unsuspecting agents. We have instances where the sum of money involved in such incidences is so huge that the agents involved became insolvent.”
On efforts put in place to ensure adherence to CBN regulation, AMMBAN President, Oloja disclosed that the Association has been organising training and retraining exercises to ensure that the framework issued by CBN is strictly adhered to. “We have been training and retraining our members on what the expectations are.
“We know there was a time when there was rumours and concerns that agents were taking out details of customer. But we know that no member of the Association of Mobile Money and Bank Agents will do that. Our members are well traceable, we have our database.
We cannot say that for a fact that unscrupulous individuals now have access to PoS terminals , that is why we have continued to raise our voices from time to time to say that there is need for more coordination among the players of Mobile Money and Agency Banking in Nigeria.
So, for a fact, there are concerns, but we want to say that bulk of the issues are not from the side of the agents, but there is a need for all players to come together to see how we can address these issues.
He also disclosed that as an internal measure at AMMBAN, the Association has launched a monitoring and evaluating unit, the AMMBAN Task Force, to ensure that Mobile Money and Bank Agents registered under AMMBAN play by the rules.
Across our state chapters within the country we have been cooperating with security agencies like the DSS, the Police in addressing issues of counterfeit currencies, fraud and the likes.
He however lamented the pressure on member agents who are made to be on the receiving side whenever there is an issue, sometimes being forced to pay for customers’ loses, even when they provide all evidences required in the pursuit of fraud cases.
“We have a robust working relationship with the CBN, and others who are working towards deepening financial inclusion in Nigeria, including CBN’s Development Finance Department (DFD), Shared Agent Network Expansion Facilities (SANEF) and Enhancing Financial Inclusion Access, (EFInA)”, Oloja noted.
E-Financial
Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

Nigeria Customs Service (NCS) has imposed a three per cent surcharge on Deposit Money Banks (DMBs) over delays in the remittance of Customs revenue by designated banks.

The development was disclosed by Abdullahi Maiwada, national public relations officer of the Service, in a statement titled “Nigeria Customs Service Commences Enforcement of Penalties Against Designated Banks for Delayed Remittance of Customs Revenue.”
The agency stated that delays in remitting collected Customs revenue constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.
Maiwada explained that any Designated Bank that fails to remit collected Customs revenue within the prescribed period will be liable to penalty interest, adding that affected banks will receive formal notifications detailing the delayed amount, applicable penalty and the timeline for settlement.
“The NCS has noted instances of delayed remittance of Customs revenue by some Designated Banks following reconciliation of collections processed through the B’Odogwu platform. Such delays constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.
“In line with the provisions of the Service Level Agreement (SLA) executed between the Nigeria Customs Service and Designated Banks, the Service hereby notifies stakeholders of the commencement of enforcement actions against banks found to be in default of agreed remittance timelines.
“Accordingly, any Designated Bank that fails to remit collected Customs revenue within the prescribed period shall be liable to penalty interest calculated at three per cent above the prevailing Nigerian Interbank Offered Rate for the duration of the delay. Affected banks will receive formal notifications indicating the delayed amount, applicable penalty and the timeline for settlement.”
Maiwada further advised Designated Banks to strengthen their internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA.
He reiterated that the Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development.
“The Service further notes that persistent or repeated non-compliance with the terms of the SLA may attract additional sanctions, including regulatory and administrative measures, as provided under the Agreement and relevant laws guiding Customs revenue collection.
“The NCS reiterates that prompt, accurate and complete remittance of Customs revenue is a fundamental obligation of Designated Banks. Any payment of collected revenue into unauthorised accounts, whether deliberate or erroneous, will be treated as a serious violation and addressed in accordance with the SLA and applicable legal frameworks.
“Designated Banks are therefore advised to strengthen internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA. The Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development,” he added.
E-Financial
World Bank to Approve $500m Loan for Nigeria Today

The World Bank is set to approve a $500m loan to Nigeria on Friday (today) as part of efforts to expand access to finance for micro, small and medium enterprises across the country, according to Punch.

The proposed facility, titled the Fostering Inclusive Finance for MSMEs in Nigeria (FINCLUDE) Project, aims to mobilise private capital and promote innovative financial products for small businesses, according to information obtained from the World Bank.
Negotiations on the loan are ongoing, and approval by the World Bank Group’s board is expected on Friday.
The approval, expected on December 19, 2025, will see the World Bank commit $500m to the project out of an estimated total cost of $2.39bn.
Of the World Bank financing, $400m will be provided by the International Bank for Reconstruction and Development, while $100m will come from the International Development Association.
The Federal Government will be the borrower under the arrangement, with the Development Bank of Nigeria serving as the implementing agency with overall responsibility for managing the funds.
The remaining $1.89bn required for the project is expected to be provided by commercial lenders as unguaranteed financing.
According to the World Bank, the FINCLUDE project will leverage the platforms of the Development Bank of Nigeria and its subsidiary, Impact Credit Guarantee Limited, to deepen credit access for MSMEs.
“The proposed FINCLUDE Project leverages the platforms of the Development Bank of Nigeria and its subsidiary, the Impact Credit Guarantee Limited, to drive inclusive MSME finance,” a document from the World Bank read.
“Through these catalytic institutions, the project will deploy a package of complementary, inclusive, and innovative instruments tailored to the diverse needs of MSMEs in Nigeria.”
The World Bank described DBN as “a partner well known to the World Bank with high implementation capacity and a proven track record in designing and executing complex, innovative projects,” noting that its role would be central to the success of the intervention.
The project is structured around three main components. These include the provision of inclusive and innovative MSME finance products, the de-risking and mobilisation of private capital through partial credit guarantees, and technical assistance aimed at modernising and digitising Nigeria’s MSME finance ecosystem.
Under the first component, the World Bank said the project would provide Tier 2 subordinated capital to eligible financial institutions and support the establishment of an MSME investment fund to deliver equity and long-term debt financing to small businesses.
The bank said this approach would help “crowd-in private capital, test market innovations and promote financial sustainability” within the MSME segment.
Also, the project will offer targeted technical assistance to strengthen the capacity of financial institutions, improve regulatory oversight and modernise the MSME finance value chain linking DBN, lenders and entrepreneurs.
In its appraisal report, the World Bank highlighted Nigeria’s ongoing economic reforms, describing the country as being “in a critical transition.”
It noted that the removal of fuel and foreign exchange subsidies, alongside the unification of exchange rates, had begun to stabilise the economy and restore investor confidence.
“These reforms have improved fiscal space, enhanced FX liquidity, and eased inflation to 18 per cent as of September 2025,” the report stated, adding that growth prospects were strengthening, with the International Monetary Fund projecting 3.9 per cent real GDP growth in 2025.
Despite these improvements, the World Bank warned that access to finance remained uneven, particularly for MSMEs, women and the agriculture sector.
It noted that agriculture accounted for just over five per cent of total bank credit in 2024, while high interest rates and shallow credit penetration continued to constrain lending to smaller enterprises.
E-Financial
Fidelity Bank Boosts Maternal, Child Healthcare @ESUTH

Fidelity Bank Plc has brought relief to indigent patients at the Enugu State University Teaching Hospital (ESUTH) Parklane, by offsetting medical bills and providing financial support to children battling chronic health conditions alongside donations of ante-natal kits to pregnant women.

L-R: Public Relations Officer, Enugu State University Teaching Hospital (ESUTH), Amarachi Amusi; Team Member, Optimizers Inductees Class of 2025, Precious Uchechi-Uneke; Class Governor, Optimizers Inductees Class of 2025, Chinedu Hilary-Elijah (both of Fidelity Bank Plc); Matron, Children’s Ward ESUTH, Esther Nnaji; and Team Lead, Corporate Social Responsibility (CSR), Fidelity Bank Plc, Victoria Abuka; during the Fidelity Helping Hands Program (FHHP) outreach to ESUTH recently.
The intervention, which was carried out under the bank’s Corporate Social Responsibility (CSR) initiative known as Fidelity Helping Hands Programme (FHHP), was funded and executed by newly inducted employees of the bank, the Optimizers Inductees Class, as their community impact project, with matching financial support from the bank.
Commenting on the outreach, Divisional Head, Brand and Communications Division, Fidelity Bank Plc, Dr Meksley Nwagboh, highlighted that the initiative underscores the bank’s commitment to improving lives through targeted social interventions across its four CSR pillars.
“This project reflects the spirit of who we are as a bank. Beyond providing financial services, we are committed to touching lives within the communities where we operate. Today, we are donating ante-natal kits to pregnant women and also supporting indigent patients who have remained in the hospital due to unpaid bills. Some of the children also require long-term medical care, so we have given additional financial support to aid their continued treatment,” Dr Nwagboh said.
Whilst wishing the beneficiaries quick recovery and good health, Nwagboh described the intervention as both significant and timely, enabling many families to reunite and celebrate the festive season without the burden of outstanding hospital debts.
Receiving the donation, the Chief Matron of the Children’s Ward, Esther Nnaji, commended Fidelity Bank for the timely intervention, describing it as a lifeline for families grappling with rising healthcare costs.
“There are so many families here in desperate need. Some of the children are battling cancer, sickle cell disease and other chronic conditions. Fidelity Bank’s support will go a long way in relieving their pain. Because of what you have done, some of these children will now be able to see their siblings again,” she said.
Several beneficiaries expressed deep gratitude to Fidelity Bank for easing their financial burdens. Mrs. Adaeze Ilo, whose baby’s bill was cleared, said the support came at a moment of despair.
“After spending months in the hospital, we had no idea how to raise the money,” she said. “Fidelity Bank came through for us when we needed it the most. We are deeply grateful.”
Another relieved parent, Jane Anthony, whose son’s bill was cleared, said her family had already accepted that they would spend Christmas in the hospital.
“God used Fidelity Bank to send us home to enjoy Christmas. My heart is full.” she said.
The recent outreach to Enugu State University Teaching Hospital further highlights Fidelity Bank’s continued commitment to supporting vulnerable groups and strengthening community well-being across Nigeria through community-driven CSR efforts.
Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 9.1 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK Limited.
The Bank is a recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.
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