Telecom
How Airtel’s CSR Initiative in 2013 Turned Cynosure

Upon being enrolled into the primary school, it didn’t take long before most pupils get accustomed to going to school every morning with at least a litre of water in their water bottles-tucked into their school bag along with writing materials.
It had become mandatory for the kids to take along some water to class every morning since the school lacked pipe-borne water from inception in 1934. Soon, it became a routine most parents and the pupils followed year-in year out.
Community Primary School located in Amumara, Mbaise under Ezinihitte Local Government, Imo State is one of the schools Amumara and other adjoining villages such as Oboama and Akpodun are privileged to have. For some children in these townships, going to school every morning mean walking for about 15 minutes to 25 minutes through thick shrubs along pathways carved by frequent treading by villagers.
Built on an expanse of bare land partly grassy and without a fence to define its compound, Community Primary School comprises three set of structures – one with classes for pupils and the adjacent block as offices for teaching staff. The third was built to serve as loo for the teachers and pupils.
Over the years, the facilities in the school had inevitably deteriorated, subjecting the teachers and pupils to hard conditions. Nearly all the classrooms were without windows or doors. Most of the desks and chairs in the classrooms had become wonky and fragile, having seen age.
Even the teachers had to manage their old tables and chairs. The walls cracked gradually, ceilings caved in, colours faded off the structures and many of the facilities became dilapidated.
Heat of the midday sun scorched both teachers and parents while classes went since there was no ceiling under the corrugated iron sheets above their heads.
Break time for the pupils meant fun and play after their meals. But the challenge they often faced was how to get sufficient water to quench their thirst after running freely in the wide playground. Most of them experienced dehydration since the water in their bottles hardly sufficed through the hours in school. To get a bucket of water for use in school required fetching from a well located in another compound which is about 10 minutes walk away.
Thousands of people, despite the deplorable situation in Community Primary School, have passed through the school and many more are still in the school learning.
There is no gainsaying to the fact that when enabling environment is provided for pupils to learn, they learn with the right frame of mind and are well developed. This means providing quality education to raise well-adjusted future leaders.
This is in line with the vision of the leading telecommunications service provider, Airtel Nigeria, as part of its vision to give quality education and opportunity to people in less privilege end areas in Nigeria. The Telco, therefore, had initiated a Corporate Social Responsibility programmed dubbed ‘Adopt-a-School.’
Under this programme, the telecom company in collaboration with some states government adopted schools in less privileged communities in an effort to support the state governments.
Schools adopted by Airtel are assisted by renovating their structures, providing them with notebooks, text books, uniform, desks and chairs, boreholes for potable water, appliances and other learning materials. In addition, the teachers are made more competent and developed through series of training courses.
Community Primary School in Amumara village, Mbaise, Imo State is one of the schools Airtel Nigeria has adopted in Nigeria. From the capital city of Owerri, getting to remote Amumara village takes about one hour drive through very few neatly tarred roads. The common means of transportation for most of the villagers are motorcycles and bicycles.
Commercial transportation is done by buses and taxis that convey people into far villages through clayey undulating roads and many village squares. Very few structures are made of clay while some houses are just like those found in urban cities.
Trees surround almost every house in the villages as pathways can easily be used to determine where villagers walk to and fro. Sign posts indicating some schools and churches dot the roadsides.
Today, a total number of 300 pupils and 16 teachers are in the school, but the situation has changed from an abysmal condition to an enviable state.
Teachers and pupils in the school are delighted to see the turnaround the school has undergone after Airtel Nigeria adopted it.
2 blocks of 10 classrooms were upgraded in the school, with furniture such as whiteboards, desks, tables, ceiling fans and fluorescent tubes. Hundreds of school uniforms, bags, notebooks, exercise books and penswere donated to the school. The offices of the teachers were also renovated, providing them with necessary furniture and appliances.
Pupils no longer have to laboriously weed the grassy compound as Airtel also provided a mowerfor the school.
The Telco in addition, provided a borehole which gives potable water to the teachers and pupils. So, this brings an end to the rigorous task of coming to school with filled water bottles. The pupils and teachers now have sufficient water for use.
Being a rural area not frequently visited by many cars, the Amumara village came alive on the 28th of November when the Community Primary school was commissioned by Airtel Nigeria amidst joy and excitement by teachers, pupils, parents, traditional leaders and members of the community.
Among those present were Mr. Segun Ogunsanya, managing director and chief executive officer, Airtel Nigeria, Dr. UcheEjiogu, cCommissioner of Education, Imo State, Sole Administrator, Ezinihitte Local Government, Dr. Kelechi Osuagwu; His Royal Highness, Eze Ositadinma Beneth Nwokocha; Chairman, Imo State Universal Basic Education Board, Mrs. Getrude Oduka; executives of Imo State National Union of Teachers (NUT); Dipo Jolaosho, Regional Marketing Manager, South, Airtel Nigeria; Chinda Manjor, CSR Manager, Airtel Nigeria and Erhumu Bayagbon, Media Relations Manager, Airtel Nigeria.
The Airtel boss who was represented by Godfrey Efeurhobo, regional operations director, South Region, said, Airtel was “extremely delighted to partner with the government and people of Imo State in our quest to chart a new course for the development of education sector in Nigeria in general and Imo State in particular.
“As we make progress towards achieving Education for All, attention is being given to those children who are still out of school, who are particularly hard to reach and who are at risk of being excluded, marginalized or otherwise disadvantaged in relation to education. Even when children attend school, they may not complete the full cycle of primary education and may not experience or achieve learning of good quality.
“There is no gainsaying the fact that quality education offers children the best opportunity in life to realise their dreams and become the leaders of tomorrow. It is also important to note that a good environment is crucial to the development of a sound mind.
“It is therefore, in recognition of the importance of education and as part of our corporate Social Responsibility and vision; that we have committed to the adoption of public primary schools across Nigeria called Adopt-a-School programme.
“Under the programme, we are adopting government-owned primary schools located in underserved rural and semi-urban, providing them with requisite infrastructure including classrooms, textbooks, furniture, school uniforms and school bags. Training the teachers is also part of the programme.
“Let me state categorically that for us this is a long-term commitment as we will remain part of this school well into the future providing the necessary support and care. As a matter of fact, some of our employees have volunteered to come in occasionally to support the teachers with teaching, mentoring and other academic and physical development programmes.
“Today, in Imo State, we commence the journey to start giving back to the people of Nigeria through sustained support for education at the most important level.
“I want to specially thank the Governor of Imo State, OwelleRochasOkorocha, for his visionary leadership and commitment to transforming the living conditions of the people of Imo State. The strides being made by the government in the area of education are second to none and we are proud to be associated with them.
“May I use this opportunity to congratulate the indefatigable Commissioner for Primary, Secondary, Adult and Non-formal education in the state Dr. Mrs. UcheEjiogu, who has been exhibiting high level of commitment in ensuring effective institutionalization of qualitative and comprehensive education in the state. Dr. Mrs. Uche Ejiogu`s unflinching support dates back to her days as Imo SUBEB Chairperson, during which the success we are witnessing today started.
“Also special thanks go to the Imo State Universal Basic Education Board which is championing the development of primary education in the state. The Board has been very wonderful in its support for our initiative. We also thank the authorities of Ezinihitte-Mbaise Local Government Council for its hospitality and support.
“Distinguished guests, ladies and gentlemen, permit me to appreciate your unalloyed support for this programme, both physical and moral, most importantly for your presence in spite of your busy schedule. Let me reiterate the point I made earlier that we are not just here to build a physical structure but we are here to stay in full support of this school and others which we are going to adopt in other parts of the country. The good people of this great Community and the pupils of Community Primary School, Amumara will remain ever green in our heart. This is our School. We will continue to look after the school and our children.”
In her address, the Commissioner of Education, Imo State, commended Airtel for its “high powered show of patriotism” which has brought development to the school. She said the government has therefore opened the doors to Airtel more than ever before “for more business relations geared towards expanding your reach to the benefit of Imo people.
“More so, like Oliver Twist, we are asking that you extend your ‘Adopt-a-School’ project to other schools in the remote villages and communities in Imo State.’ She said.
Commenting on the Adopt-a-School initiative of the telecom operator, Mrs. Felly Wulotu, head teacher of Community Primary School, said the teachers and pupils are very happy to see the impact of Airtel on the school. She praised Airtel for transforming the school and providing the pupils with needed learning materials, borehole and furnished classrooms.
“Parents now feel happy to bring their children to this school because of the development they see here. There are good classrooms, text books, note books, uniforms, school bags and borehole for clean water. We appreciate Airtel for this generous contribution to our school,’ she said.
Some members of Amumara community who also attended the commissioning praised Airtel for transforming the school to an enviable state, providing borehole for clean water, good classrooms with furniture, text books, uniform, school bags and other educational materials to pupils of the school.
Mr. Patrick Chukwuma, an elder in the community, noted that conditions in Community Primary School which was founded in 1934 had worsen over time, but “ we thank God today that immediately Airtel adopted it things have changed for the better.”
Another parent pointed out the School has suddenly become one of the schools that parents now want to enroll their children due to the development going on. “There are now good classrooms, available text books, note books, uniforms and clean water. All of these attract pupils to the school.”
As part of its Adopt-a-School programme, Airtel has renovated and commissioned schools in Lagos, Ogun and Cross Rivers states and also donated educational materials and other facilities such as borehole and generating sets.
At the handing over of borehole and donation of educational materials to St. John’s Primary School, Oke-Agbo, Ijebu-Igbo, Ogun State, on 21st of November, the Commissioner of Education, Ogun State, Barr. John OlusegunOdubela, said the gesture by Airtel made an indelible impression on the school, pupils and the community.
He said, “The Ogun State Government cannot but continue to appreciate Airtel for the adoption of one of the schools in the state under her CSR initiatives. This shows the degree of love Airtel has for Ogun State. This complimentary effort of Airtel in the field of education will indeed go a long way to assist in the delivery of a qualitative education in this community.”
The commissioner commended Airtel in bringing public and primary school, especially those in remote locations at par with the best run private schools in terms of infrastructure and academic performance, for the benefit of the less privileged children.
Odubela had said, “I sincerely appreciate the management of Airtel for deeming it fit to provide a borehole for the school and also presenting book, writing materials and uniforms to the pupils of St John’s Anglican Primary School, OkeAgbo, Ijebi- Igbo under its CSR programme.”
He also implored the pupils to justify the huge financial investment by making the best use of the opportunity afforded them through this unique gesture and by aspiring to greater academic excellence and good behaviour.
He also implored all stakeholders to team up in ensuring that the school is taken to higher pedestal thus becoming a pride to the community and the state.
Airtel’s Adopt-a-School programme is a robust initiative that offers underprivileged children access to quality education in a conducive environment.
It also provides them with all the materials for learning and study. As part of the programme, Airtel organizes trainings for teachers of its adopted schools to ensure that a high teaching quality is always maintained.
Other schools adopted under the Airtel’s CSR-driven initiative include Oremeji Primary School, Ajegunle, Lagos; St. John’s Primary School, Ijebu-Igbo, Ogun State and Presbyterian Primary School, Ediba, Cross River State. All the schools equally received materials such as school uniforms, furniture, text books, school bags etc.
Indeed, the support Airtel Nigeria is rendering to state governments by collaborating with them to provide adequate facilities for schools in less privileged areas has contributed significantly to the development of education in Nigeria.
Some of the Airtel adopted schools were hitherto considered by parents as unworthy to enroll their kids, but now they have become schools parents yearn to put their wards in due to the huge support Airtel is giving to its adopted schools.
Apart from turning the despair of these children to bright hopes and giving them encouragement to study hard, parents are also relived of the cost of some learning materials.
Telecom
NCC Insists Telcos Must Compensate Subscribers for Poor Quality of Service

Dr. Aminu Maida, executive vice chairman, Nigerian Communications Commission (NCC), has insisted that telecommunications operators must compensate subscriber for poor quality of service after a facility tour of major telecommunications operators in Lagos yesterday.

The team comprises of Chief Idris Olorunnimbe the Chairman of the Governing Board of the Nigerian Communications Commission (NCC), EVC, Engr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON) and other stakeholders visited MTN Nigeria, Globacom and Airtel Nigeria.
Earlier this week, the commission directed Mobile Network Operators (MNOs) to provide compensation to subscribers whose network quality of service experience is below specified targets within certain locations.
In a statement signed by Nnenna Ukoha, head, Public Affairs Department, NCC, the commission noted that its position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.
Speaking after the facility tour the EVC, said: “We are in a situation where Nigerians are yearning for better service, but better service requires infrastructure. We are not where we want to be or where we need to be, but from what I’ve seen today, I am reassured that the operators are continuing to invest. I urge Nigerians to be a little bit patient while these investments are made, so that we can address the infrastructure deficit that is required to improve service for Nigerians.
“I wasn’t expecting that a tour like this would change that directive. We looked at it and we said the fairest thing to do was for subscribers to be compensated. This is not to say that the operators have not tried. Service has improved. The data shows that our demand is also increasing at a rate faster than the infrastructure is being built. So Nigerians have to be a little bit patient. From what I’ve seen today and all the work that has been done, I’m confident that gap will be close shortly”.
Chief Idris Olorunnimbe, chairman of the Governing Board of the Nigerian Communications Commission (NCC), added: “From what we have seen, and what has been done. We have been told in detail what is to come. And I mean, just like the EVC said, all we need is a bit more patience, better service, deeper penetration is assured based on everything that we’ve seen, and everything we have heard.
“It’s also important to commend our operators. The infrastructure that we’ve seen is comparable with any infrastructure from any telecom operator anywhere in the world, and Nigeria is not behind, and based on what we’ve also seen in terms of their plans for expansion, Nigeria will always be able to compete with any other country in the world.
” More so, drop calls are not deliberate. They are caused by a few things. One of it is fiber cut and attacks or vandalization of towers and other infrastructure. But now, it has reduced. We have seen they’ve shown us data today that shows a significant reduction. It will continue to reduce. As the critical national infrastructure program deepens and we’re also about to introduce an accountability framework of “when fiber is damaged, you must fix it”. That way we think that people will be more responsible with their constructions that breach telecom infrastructure. Then we can keep those incidents to the barest minimum, drop calls would also reduce.
“However, when calls drop, the networks also lose so it’s not in their interest for your calls to drop or for you to experience frustration when you use the service, because the more reliable it is, the longer you spend on it, the longer you spend on it, the more money they’re able to make. So, they are also doing their best in terms of ensuring that these incidents are reduced to the barest minimum”.
Telecom
NITDA Urges Joint Action to Drive Nigeria’s Digital Innovation

Kashifu Inuwa, the Director General of the National Information Technology Development Agency (NITDA), has underscored the importance of collaboration between government institutions and emerging startups as a catalyst for Nigeria’s digital transformation and national development.

Speaking at the Nigerian Satellite Week 2026 in Abuja, themed “Harnessing Space Technology for an Extraordinary Nigeria,” Inuwa urged stakeholders to embrace partnerships as a pathway to innovation and impact.
“Take a good step, and you can make a difference,” he said, emphasizing the need to translate ideas into tangible outcomes through collective effort.
The NITDA boss, represented by the Director of Stakeholder Management and Partnerships, Aristotle Onumo, during his presentation on “Enhancing collaboration between government agencies and emerging start-ups”, outlined four guiding principles for driving transformation: enabling the ecosystem rather than controlling it; prioritising networks over institutions; developing talent while supporting innovation and adopting practical solutions; and focusing on platforms rather than isolated projects.
To illustrate the power of digital innovation, Inuwa shared the story of a rural farmer whose productivity challenges ranging from unstable rents to failed loans were overcome through access to digital tools and networks. He explained that such incremental interventions can scale into broader economic gains, ultimately contributing to national infrastructure like satellite systems.
“This is the power of space technology, and it shows why events like this are so important,” he noted.
Highlighting the evolving role of space technology, Inuwa observed that startups are increasingly driving innovation across telecommunications, navigation, security, and cloud services. Once dominated by global superpowers, the sector is now emerging as a key economic driver, with Nigeria’s “Sunrise Packet” projected to contribute over $1.5 billion to the economy by 2030.
“Innovation without adoption is wasted,” he added, stressing the critical role of government in enabling start-ups to scale through supportive policies, infrastructure, and incentives.
According to him, developmental regulation should focus on creating markets, orchestrating ecosystems, and delivering public value rather than stifling innovation. He pointed to several initiatives supporting the growth of Nigeria’s innovation ecosystem, including the Digital Start-Up Act, Idea Hatch, and the National Digital Leadership Programme, all designed to empower young innovators and connect them to global opportunities.
He further highlighted platforms such as GITEX Africa, GITEX Nigeria, and Digital Nigeria, which provide visibility for start-ups and attract investment, partnerships, and mentorship.
Inuwa concluded with a strong call for collaboration among government, start-ups, non-governmental organisations, and investors, describing Nigeria’s youth as the country’s greatest asset.
“If we are going to create a digital Nigeria, we must collaborate,” he said.
Also speaking at the event, the Minister of Communications, Innovation and Digital Economy, Tijani, described Nigeria’s satellite infrastructure as central to the nation’s digital future.
“Nigeria is the only West African country with its own satellite. NigComSat provides critical connectivity and resilience, benefiting not just Nigeria but the entire region,” he said.
Tijani disclosed that President Bola Ahmed Tinubu has approved the acquisition of NigComSat-2A and NigComSat-2B, a move expected to significantly enhance the country’s space capabilities.
He stressed, however, that infrastructure alone is not sufficient.
“What truly matters is how we leverage this technology to improve agriculture, education, security, and business operations,” he said.
The Minister also highlighted key government investments, including a ₦12 billion digital economy research cluster fund under Project Bridge, which will support academics and researchers nationwide. He added that Nigeria is expanding its digital backbone through 90,000 kilometres of fibre optic cables, nearly 4,000 telecom towers in underserved communities, and new satellite deployments to strengthen regional connectivity across countries such as Cameroon, Niger, Chad, Burkina Faso, and the Republic of Benin.
“The talent, ideas, and energy are all here in Nigeria. It is up to us to turn them into real outcomes for our people and the economy,” Tijani added.
The Nigerian Satellite Week continues to provide a strategic platform for collaboration among government, start-ups, academia, and the private sector, fostering innovation and reinforcing Nigeria’s leadership in Africa’s digital and space economy.
Welcoming participants, the Managing Director of Nigerian Communications Satellite Limited (NIGCOMSAT), Jane Nkechi Egerton-Ideyen, said Nigeria’s space programme is entering a new phase marked by deliberate and focused growth.
She pointed to strengthened institutional capacity, expanding partnerships, and clear economic gains, noting that the agency’s revenue grew from less than $650 million in 2023 to over $2 billion in 2025. She attributed this surge to key reforms, new commercial deals, and increasing demand for satellite broadband services across the African continent.
Egerton-Ideyen also disclosed that Nigeria has launched seven space assets in just over two decades, adding that the country is shifting its focus from prestige-driven initiatives to practical outcomes—enhancing connectivity, improving livelihoods, and promoting inclusive development.
She further revealed that more than 500 young Nigerians received training in satellite technology within the past year, while over 50 startups have benefited from NIGCOMSAT’s accelerator programme.
Telecom
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