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CIBN Unveils Agency Banking Certification Program to Strengthen Financial Inclusion System

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Chartered Institute of Bankers (CIBN) has unveiled Agency banking certification for point of sales (POS) agents, NIN /BVN agents, Agent network managers, customer service officers, agent banking personnel in the banks and Fintech companies.

The programme was launched at the 16th annual conference of the institute held in Abuja recently.

Ken Opara, the President and Chairman of Council, CIBN, said that the Chartered Institute of Bankers of Nigeria (CIBN), introduced the Agent banking certification program (ABC) to address capacity challenge in the ecosystem.

“Agent banking has been the key driver of financial inclusion, which creates financial access points and ultimately eradicating poverty.

“It is democratising banking services, taking it to the grass root and connecting to the nooks and crane of the country.

“The certification program which details can be accessed on www.myabc.ng provides all round knowledge, practical engagement with industry experts and participation in standard procedures for conducting Agent banking business in Nigeria,” he said.

Professor (Mrs) Olayinka David West, Lagos Business School, said that the certification program is good and welcome idea which will build and extend standardization and credibility to agency banking framework that started slowly and now a legitimate channel for delivering banking services.

“Ensuring that Agents have the right knowledge and skill-set to deliver quality customer experience on behalf of regulated institution with credibility is important.

“Using indirect channel to deliver services has challenge of trust and to ensure that customers are protected requires equipping the third party with the right knowledge for transparency,” she added.

Mrs. Olanike Kolawole, Head of Agency banking, Ecobank, said that the programme is a welcome development and shows that financial institution has embraced agency banking as a channel for financial inclusion and delivery of financial services to unbanked.

“To set up a bank branch requires between N300m to N350M while to set up an agent is just having a trusted person with Point of Sale terminal and he/she does the same services that a bank branch will do. So, it is cheaper for us and we see them as partners hence strengthening their operation through certification for professionalism.

Fasasi Sarafadeen Atanda, member, CIBN sub-committee on Agent Banking Certification program, said that Nigerians can now look forward to more knowledgeable and professional POS Agents, mobile money agents, bank customer service desk that knows what to do when you are debited by POS, more understanding from security agents that will see certified agents and treat cases from agent transaction professionally etc.

“It has been a lot of work from the ideation, to conception, to proposition, to adoption and to commission in the programme.

“There is a lot of complains about proliferation of unregistered agents in the ecosystem. What we are doing is banking because when you are doing cash -in cash- out, account opening among others. Most of these services require professionalism.

“The account opening that we pushed for, resulted to not palatable experience because greater per centage of accounts opened at agent location were used for fraud. This actually made some banks to stop account opening at agent location.

“Not every agent can handle Biometric Verification Number and National Identity Number, any agent that wants to handle these registrations must be certified by CIBN. We have seen that most of the error seen in the process are from agent location.

“They do sharp practices, unethical practises, not doing due-diligence due to poor training and lack of professionalism, if they had pass through this process of certification, they would have been trained on maintaining ethical standard,” he said.

He noted that, agents that are handling high volume transactions have to be professionals. “Today, we see agents processing N2.5million for customer when there are issues on it they don’t have KYC of such customer. High volume transactions should be process by certified agents,” he added.

Benefits of Agent certification includes Professionalism and differentiation; Secured from security agent harassment; Classification to handle specialized banking service; Pre-qualification to participate in major government projects; Access to business finance; Networking opportunities and Capacity Building.


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E-Financial

Kuda MFB Increases Kuda for Her Business Grants to ₦10 Million

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Kuda Microfinance Bank (Kuda MFB) has increased total grants on offer in the Kuda For Her Pitch Challenge to ₦10 million after receiving an overwhelming number of pitches from women entrepreneurs in the food and hospitality sectors.

Kuda MFB Increases Kuda for Her Business Grants to ₦10 Million

Kuda MFB

The initiative, which launched on March 10 as part of Kuda’s Women’s Month activities and closed on March 16, was designed to award four women-led businesses a grant of ₦1 million each.

In acknowledgement of the number and quality of pitches for grants received, Kuda MFB will now give ten Lagos-based entrepreneurs ₦1 million each to fund the growth of their businesses.

According to the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) and the National Bureau of Statistics (NBS), women own about 43 percent of micro and small enterprises in Nigeria, many of which operate in the food and hospitality sectors.

But despite their strong presence in those sectors, women entrepreneurs continue to face challenges getting the funding they need to grow their businesses, with only about 23 percent of women-owned businesses currently able to access formal credit.

Insights from Kuda Business’ soon-to-be-released SME Outlook report also reinforces this trend. In a survey of 86 Lagos-based small businesses using Kuda Business, 47.5 percent of respondents identified lack of financing as the biggest barrier to expanding their operations, far ahead of other challenges such as rising operating costs (26.2 percent) and access to customers (14.8 per cent). Logistics constraints and regulatory hurdles were cited by 6.6 per cent and 4.9 per cent of respondents, respectively.

The survey also found that when choosing a banking partner, access to credit ranked as the most important feature for small businesses, cited by 38.5 percent of respondents. This was followed by easy payment tools (27.7 percent), low fees (26.2 percent), and customer support (7.7 percent).

Funding to increase the grants came from money that Kuda MFB had earmarked for a Kuda for Her seminar, which it has now cancelled.

Emmanuel Femi-Adejobi, Senior Brand Manager at Kuda, said: “The pitches we received made it very clear that women building businesses in Nigeria’s food and hospitality sectors urgently need capital to grow.

We cancelled our planned seminar and diverted some of the budget for it to give six more grants so that more women entrepreneurs will have extra financial support to grow and contribute more to Nigeria’s economic growth. At this time, that money means more to the entrepreneurs we serve than a seminar.”

Kuda MFB will announce the ten grant recipients on March 27.


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SEC Shuts Over 400 Fraudulent Investment Schemes, Arrests Operators

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Securities and Exchange Commission (SEC) has warned that unregistered schemes pose serious risks for investors.

SEC Shuts Over 400 Fraudulent Investment Schemes, Arrests Operators

This is coming after the commission announced that it has shut down more than 400 fraudulent investment schemes across Nigeria, in intensified regulatory crackdown on illegal investment activities and a stronger push to protect investors.

SEC also said that several suspects linked to these schemes are currently under prosecution.

The disclosure was made by Bola Ajomale, executive commissioner for Operations, SEC, during the financial literacy forum “The Money Fair,” organized by Nairametrics in Lagos.

Ajomale, who represented Dr. Emomotimi Agama, director-general, SEC, emphasized the regulator’s commitment to safeguarding market confidence amid a surge in unregulated investment platforms.

“Over the last three years, we have investigated and shut down at least 400 of these so-called schemes,” Ajomale said.

“We saw a tremendous increase in them last year, and a number of those involved have been arrested and prosecuted.”

If the investment product or the operator is not registered with the SEC, they have no business asking you to put your money there.”

The SEC has intensified its enforcement measures alongside public awareness campaigns to curb the proliferation of illegal investment platforms.

Initiatives such as the “See It, Snap It” campaign and the “SEC Scam Alert” platform have been introduced to enable Nigerians to report suspicious schemes quickly, allowing regulators to act before these operations expand.

Ajomale noted that the regulator has adopted a multi-pronged strategy combining investigations, arrests, and investor education to enhance market integrity.

“We are not just shutting down illegal schemes; we are also empowering investors with the knowledge to identify and avoid fraudulent operators,” he said.

The crackdown comes as unregulated investment products continue to pose significant risks to Nigerian investors, particularly amid rising interest in digital and alternative investment platforms.

 

 


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Deepening Conflict, Oil Price Volatility, Inflation Scare

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By Matthew Anthony, Senior Market Analyst- Africa

Tensions in the Middle East are sending shockwaves through global markets, stoking fresh inflation concerns as oil prices climb.

Deepening conflict, Oil price volatility, Inflation Scare

As these tensions escalate, mounting fears of inflationary shocks could force central banks to rethink their 2026 playbooks.

Against this backdrop, Nigeria’s inflation eased to 15.06% in February, just before the Iran conflict erupted. Since then, gasoline prices have soared by more than 30% for Africa’s leading crude exporter, pushing transportation costs higher for everyday Nigerians.

Nigeria’s oil production has helped shield it from the war’s fallout. The currency has only dipped 0.3% against the dollar in the past two weeks.

However, these shifts may challenge the CBN’s plans to keep lowering interest rates. The Naira now trades at NGN1,385 per US dollar, up from NGN1,360 before tensions flared in the Middle East.

Outside of Nigeria, risk aversion returned to global markets on Tuesday as tensions in the Middle East sapped risk appetite.

The brief tech rally in the previous session merely served as a small distraction with equities on the back foot amid the overall caution.

All eyes remain on the ship traffic through the Strait of Hormuz as Trump calls for other nations to secure the critical waterway.

Ultimately, this has injected oil prices with monstrous levels of volatility with Brent rallying above $103 a barrel on Tuesday.  Iran’s attacks on energy infrastructure around the Middle East have intensified fears around supply shocks, injecting oil bulls with renewed vigour.

To counter such shocks, the IEA launched its largest ever oil release amounting to 400million barrels of oil from their emergency stocks. In addition, the US issued its second temporary waiver for the purchase of Russian oil. Despite all of this, Brent is finding comfort at triple digits and could extend gains on geopolitical risk.

Gold remains on the backfoot despite the growing risk aversion.

A broadly stronger dollar and dwindling bets around lower US interest rates have dealt gold a double blow. Traders are only pricing in just one Fed cut in 2026 thanks to concerns around conflict-induced inflation.

Gold’s near-term outlook may be influenced by the Fed decision on Wednesday. No changes are expected but the Fed may be forced to reassess its policy strategy for 2026. Looking at the charts, gold is wobbling above $5000 as of writing. Weakness below this point may open a path toward $4900 while a rebound could see prices retest resistance at $5100.

Speaking of central banks, the RBA raised interest rates on Tuesday for a second consecutive meeting.

Growing concerns around conflict-induced inflation shocks may prompt central banks to reassess their policy strategies for 2026.

The Federal Reserve (Fed), European Central Bank (ECB) and Bank of England (BoE), among many others will be under the spotlight this week.

Market expectations have rapidly evaporated over the Fed cutting rates anytime while the BoE/ECB are seen potentially hiking rates by the end of the year if inflation persists. These sharp shifts in policy expectations may translate to heightened levels of volatility.


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