Telecom
NCC Blames Taxes for Poor QoS, Warns Against Unauthorized Radio

Peter Igho, chairman, Nigerian Communications Commission (NCC) has decried multiple taxation on telephone service providers by different levels of governments, denials of rights of way for expansion of telecommunication infrastructure and vandalization of equipment as the major factors militating against the attainment of quality service in the country’s telecommunication sector, regarded as one of the fastest growing in the world.
This is coming as the commission yesterday warned that it is illegal to sell, install or use in Nigeria any Radio Frequency (RF) Jamming device without its authorization.
But speaking during a courtesy call on Dr. Olusegun Mimiko, Ondo State governor, in his Akure Office during the week, Igho, appealed to governments to ease these burdens for the sector to record the desired growth.
The NCC chairman specifically appealed to Mimiko, who is a member of the National Economic Council on Multiple Taxation, Levies and Charges on ICT Infrastructure in Nigeria, under the chairmanship of Namadi Sambo, Vice-President,to further influence the reduction in the taxes and levies payable by telecommunication companies operating in Nigeria.
He described the outlined impediments as being beyond the scope of the NCC as the regulatory body of the telecommunication industry “but within the mandate of the government”, and that the commission is already tackling those under its control to achieve maximum results.
According to him, “the issue of right of way and multiple taxations deserves serious attention. There are multiple taxations and regulations that await the service providers at the various levels of government, including state governments and even some communities.
“In most cases, unfortunately, telecom masts and towers easily become specific targets for multiple taxes and regulations even where there are other masts and towers in existence, or even when appropriate taxes have been imposed at the Federal level.
“The resolution of these issues would go beyond enhancing quality of service as it would contribute to expansion of infrastructure and attraction of investment in the sector for the benefit of the nation.
“As we all know, rights of way for deployment of infrastructure determines the ease with which service providers can easily and quickly deploy or add new infrastructures at a given time and place. Related also is the vandalization of equipment across the nation, which also contributes negatively to quality of service.”
The NCC boss, who was accompanied on the visit by members of the board and management of the commission also blamed ignorance of how the communication system works across the globe on the way authorities in Nigeria seek to limit the infrastructure of the service providers especially in the erection of masts.
He said: “In the United Kingdom, there are more than 65,000 base stations for telecommunication services in a land that is far less than Nigeria’s. Nigeria is yet to achieve 25,000 installations across its huge land mass, yet many feel that we already have enough and are defacing the environment.
“This of course is causing infrastructure deficit and the situation is alreasy becoming very discouraging to the service providers who are being forced to depend on very few base stations to serve the populace.”
Igho however sought the support of the Ondo governor as the commission according to him, “is currently pursuing a major broadband infrastructure deployment programme and we would expect progressive governments to join hands with us and also plan ahead to tap on these potentials.”
He also disclosed that the commission is currently putting on efforts in the provision of Emergency Communication Centres (ECC) across the country and that by this, the NCC “has elected to assist the Federal and state governments to introduce this most desired service across the nation in partnership with state governments.
“The pilot of these centres in Awka and Minna were currently commissioned. Few more centres located in some other state would be commissioned soon. It may not be out of place to say that all citizens of Ondo state would appreciate this service.”
Mimiko who requested the NCC to assist the state in the provision of a three-digit line to be deployed in the operations of the state’s intervention programmes in healthcare delivery such as the Abiye Safe Motherhood programme, the Trauma and Kidney Care Centres, charged the commission to put in place a quality measurement mechanism ‘that will tell us the efficiency of our telecom service.”
According to him, “the perception of Nigerians that the service providers are only out to cheat them and milk them dry must be changed and the NCC must see to it because for each minute that subscribers are denied usage of their telephones through bad service, billions of naira are skimmed from them.”
Elsewhere, NCC said it is illegal to sell, install or use in Nigeria any Radio Frequency (RF) Jamming device without its authorization.
Radio Frequency (RF) Jammers are devices used to disrupt or prevent communication via a broadcasted RF signal.
“Individual towers partition cities into small sections called cells. As a cell phone user traverses the cells in an area, the signal is passed from tower to tower.
Jamming devices take advantage of this fact by transmitting on the spectrum of radio frequencies used by cellular devices.
Through its concurrent transmission, the jamming device is able to disrupt the two-way communication between the phone and the base station. This form of a denial-of-service attack inhibits all cellular communication within range of the device.
Thus, “Radio jamming is the (usually deliberate) transmission of radio signals that disrupt communications by decreasing the signal to noise ratio”.
Speaking at the opening of a two-day capacity building/workshop for ICT journalists in Lagos, Engineer Austine Nwaulune, director, Spectrum Administration at NCC lamented the spray in radio frequency jammers usage in churches, mosques, hotels and other social outlets, especially without the permission of the Regulator.
He said that the effect is evident in the low quality of service (QoS) which has become topical in the industry in recent time, particularly, polarizing the Regulator, operators and telecom subscribers in the country.
He said, “These devices are illegal to sell, install or use in Nigeria without authorisation from the Commission and have been found to be used by Hotels, Security operatives, Courts, Religious institutions to prevent the operation of phone devices in their premises and areas of security concerns.
“They contribute to degrade the QoS in the areas they are deployed and could affect a large area depending on the range and transmit power of the jammer.
“Like any radio transmitter they can radiate beyond the intended perimeter of coverage.
The use is prohibited by extant laws of the country”.
He warned the perpetrators to obtain permission from the Commission, desist from the act or face full wrath of the law, adding that NCC is unrelenting on its responsibilities to monitor the trend.
The International Telecommunications Union (ITU) had established National & International Frequency Coordination, that is a technical and regulatory process which is intended to remove or mitigate radio-frequency interference between different radio systems which utilize the same operational frequency.
International coordination is carried out through Intergovernmental treaties in line with coordination procedures in the Radio Regulations of the ITU.
NCC’s powers are drawn from its enabling Act 2003 in Nigeria and as a national coordination under ITU to undertaken by spectrum regulators/operators within an administration to ensure coexistence between inter and intra service users of the spectrum.
Tony Ojobo, (4th from left), director, Corporate Communications (NCC), flanked by speakers and staff off NCC at the opening of a two-day capacity building/workshop for ICT journalists in Lagos on Wednesday.
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Telecom
NCC, CBN Unveil Refund Framework for Failed Airtime, Data Transactions

Nigerian Communications Commission (NCC) and Central Bank of Nigeria (CBN) have finalized a consumer protection framework to swiftly resolve complaints from failed airtime and data purchases caused by network outages, system errors, or user mistakes.

NCC, CBN
Developed after months of consultations with Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other stakeholders, the framework responds to surging reports of debits without service delivery and prolonged resolution delays.
It unites telecom and financial sectors by pinpointing root causes—like debits without service credits—and enforces a Service Level Agreement (SLA) defining roles for all parties in transactions and refunds.
Key provisions include refunds within 30 seconds for debited but undelivered airtime or data (extendable to 24 hours for pending cases), mandatory SMS notifications on transaction status, and remedies for errors such as recharges to ported numbers, wrong purchases, or misdirected transactions.
NCC Consumer Affairs Director, Mrs. Freda Bruce-Bennett, highlighted a new Central Monitoring Dashboard, co-hosted by NCC and CBN, for real-time tracking of failures, culprits, refunds, and SLA violations.
“Failed top-ups are among the top three consumer complaints. True to our mandate, we prioritized a rapid solution,” she stated.
Bruce-Bennett thanked stakeholders, especially CBN leadership, noting that MNOs and banks have already refunded over N10 billion pending formal approval.
Implementation begins March 1, 2026, following regulator approvals and technical integrations by MNOs, VAS providers, and DMBs.
Telecom
NASENI Launches Inter-Agency Innovation Competition for MDAs

National Agency for Science and Engineering Infrastructure (NASENI) has announced the launch of an Inter-Agency Innovation Competition and Awards to stimulate creativity and technological advancement among Ministries, Departments and Agencies (MDAs) of the Federal Government.

NASENI
In a statement issued on Wednesday in Abuja, NASENI said the initiative was designed to harness innovative ideas from public servants that can drive indigenous industrialization, job creation and national progress.
According to the agency, the competition will provide a platform for MDAs to propose solutions in critical sectors such as health, agriculture, education and infrastructure, leveraging science and technology to improve public service delivery and enhance the quality of life for Nigerians.
“The competition seeks to promote collaboration and creativity among MDAs while addressing pressing national challenges through innovation,” the statement said.
NASENI urged interested MDAs to submit their entries through its innovation portal at naseni.gov.ng/innovation.
The agency reiterated its statutory mission “to develop and maintain a dynamic infrastructure to drive Nigeria’s indigenous industrialization, job creation and national progress,” adding that the competition would further strengthen efforts to unlock the nation’s potential through science and technology.
Telecom
Mandatory Biometric Verification for Starlink Users in Nigeria Begins

Users of satellite internet service provider Starlink in Nigeria are being required to complete a biometric Know Your Customer (KYC) process as a precondition to continue enjoying their services, according to .biometricupdate.

According to local reports, more than 66,000 Starlink subscribers in the country had a December 31 ultimatum from the Nigerian Communications Commission (NCC) to complete the biometric verification or have their connection discontinued.
The process essentially entails linking a Starlkink account with the subscriber’s national digital ID.
The NCC, which is Nigeria’s telecoms industry regulator, is said to have first issued the directive in August last year, setting a three-month deadline which was to elapse on November 19, TechCabal reports.
The body however later extended it to December 31 after consultations with industry stakeholders. The internet account-NIN linkage, the NCC said, is to enhance identity verification and strengthen security within the country’s telecoms space.
Just a few days to the December 31 deadline, Starlink’s Nigeria office sent an email to its subscribers reminding them of the KYC requirement, and warned that all those who fail to comply would be disconnected.
And that once disconnected, reconnection would depend on network capacity in the concerned area.
The service provider said in its email that the process takes less than two minutes and users can complete it by logging in to their account via an app.
One user, quoted by TechCabal, said one needs to upload their selfie biometrics, provide their national identification number (NIN) and then give their consent for the account to be linked to their ID information.
Starlink’s internet service is present in about 155 countries with nine million users, as of 2025. Its growth in Nigeria is said to be rapid, making it the second largest internet service provider in the country, according to The Traffic.
Biometric identification for Starlink subscribers could become a continent-wide trend given that some countries have expressed reservations in opening up their internet space to the company over security concerns.
There’ve been fears that jihadists in countries like Mali and Nigeria may have exploited Starlink terminals to coordinate terror operations, and cybersecurity experts have also warned of risks related to weak regulation, digital sovereignty and data breaches.
The requirement for Starlink internet users to have their accounts linked with the NIN is similar to the SIM-NIN linkage policy which the Nigerian government battled to implement for many years, with many deadline extensions.
In October last year, the NCC, which is was at the forefront of the policy implementation, announced that all active SIM cards across all network providers had complied with the directive which was issued in 2020.
The idea, the federal government argued, was to strengthen security and curb criminality such as kidnappings which are aided and abetted by improperly identified mobile phone numbers.
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