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NCC to Review Rules for Robust Consumer Quality Experience

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Nigeria Communications Commission (NCC) said it is currently reviewing the rule base to ensure a robust set of rules for the industry, primarily to achieve fair competition and consumer quality experience.

Mr. Ephraim Nwokonneya, head, Compliance Monitoring at the Commission, speaking at a capacity building workshop for ICT journalists in Lagos said that, ‘Nigerian telecommunication revolution’ in the last 12 years has brought with it, increase in investments in the industry especially Foreign Direct Investments (FDIs), significant growth in the number of operating companies, massive growth in subscriber population, intense competition resulting in innovative tariff plans and promotions.

He added that the revolution also has attached challenges like quality of service which has tested the regulatory competence of the Commission amongst others.

Hence, the Commission is currently reviewing its rule base to ensure a robust set of rules for the industry.

“Consistent with the above and the powers conferred on NCC by Section 70 of the NCA 2003, the Commission developed the Nigerian Communications (Enforcement Processes, Etc) Regulations 2005; Commence enforcement actions/investigation following results of prior compliance monitoring exercise or verified consumer complaints; Provide evidence of alleged violations to the responsible service provider; Provide opportunity for the service provider to respond; Propose relevant sanctions to be enforced on erring service provider in accordance with NCC Enforcement Processes Regulations; Obtain management’s approval and communicate sanctions to the service provider and Provide opportunity for appeal”.

Nwokonneya, reiterated that NCC has followed international best practices in enforcement procedures.

Comparing countries like Brazil, Singapore, United Kingdom and Nigeria revealed the similarities on enforcement procedures and timelines involved. For instance, timeline for offender’s defence/response shows Nigeria is ahead of Brazil and Singapore that give 15 days’ respectively, while Nigeria and UK give 14 days and 10 days respectively.

Also, final decision is reached on such cases after 30 day from conclusion of investigation in Brazil, 60 days in the UK and Singapore and 30 days in Nigeria. All the countries involved usually publish their final decisions.

Aside that, Nwokonneya said, “Every regulator has a variety of sanctioning tools to enforce compliance to its rules and regulations. However such sanctioning rules must ensure that the severity of sanctions matches the severity of the offence/violation. Some regulators have a specific schedule of fines e.g Nigeria.  Some regulators levy fines based on a percentage of the offending licencee’s revenue e.g Peru, Poland, Turkey”.

He listed typical enforcement sanctions applied within the industry to include, “Administrative fines; The specific administrative fines are contained in the Second Schedule of the NCC Enforcement Processes Regulations. Schedule 3 of the NCC Qos Regulations 2012 also contain fines for contravention of each KPI. 

“Cases of the N1.17B and N.647B fines against operators in 2012 and 2014 respectively for poor quality of service come to mind here. Confiscation of equipments; Denial of regulatory services; Revocation of licence”.

Although, some schools of thought have argued whether monetary sanctions by way of fines is the most effective way of enforcing compliance with rules and regulations in the industry, adding that the fines may not be severe enough to deter wrong doing and monetary sanctions deny operators the needed funds for network expansions, the Head of Compliance Monitoring at the Commission, said that Monitoring and Compliance can only be effective within the orbits of the available rules and regulations.

He maintained that the Commission would always draw strength from the provisions of Section 70 of the NCA, 2003 to develop a robust set of rules and regulations to guide operations of every facet of the market necessary to ensure ethical practices and to achieve consumer protection.

Presently, NCC boasts of over 20 Regulations, Guidelines and Directions.

These include, Numbering, Type approval of telecoms equipments, Interconnection, Competition practices, Consumer Code of Practices, Universal Service, Quality of Service and Enforcement Processes.

Others are Registration of Telephone Subscribers, Frequency Pricing, Number Portability, Annual Operating Levy, Lawful Interception of Communications and Technical Specification for the Installation of Masts and Towers etc.


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Report Says 71 Percent of Nigerians Don’t Have Access to Regular Internet

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A recent report by the Groupe Special Mobile Association (GSMA) revealed that a significant 71% of Nigerians do not have regular access to mobile internet.

Report Says 71 Percent of Nigerians Don’t Have Access to Regular Internet

“While 29 per cent of Nigerians are regularly using mobile internet, there remains untapped potential; 71 per cent are not accessing these services regularly. An improved policy environment has the potential to help the industry boost coverage and adoption, resulting in 15 million additional internet users by 2028.

However, the sector faces challenges to infrastructure deployment,” the report stated.

The details of the study were disclosed during the report’s launch in Abuja, highlighting a critical gap in digital connectivity amidst ongoing discussions about possible tariff increases by Nigerian telecom operators.

The telecom industry is currently advocating for an increase in tariffs to counter various operational challenges. However, the government is pushing for alternative solutions rather than price hikes.

The GSMA report underscored the challenges hindering the expansion of telecom coverage, which include cumbersome and costly rights-of-way acquisition processes and a complex tax environment. These factors collectively make it difficult for the industry to sustain investment levels.

Despite these hurdles, the report optimistically noted that Nigeria could add 15 million internet users by 2028 with appropriate policy adjustments. It emphasized that achieving universal access to digital connectivity hinges on a wider digital transformation of the Nigerian economy.

The report details the sector’s challenges, stating that “An improved policy environment has the potential to help the industry boost coverage and adoption, resulting in 15 million additional internet users by 2028. However, the sector faces challenges to infrastructure deployment.”

The report also identified key obstacles, such as the rigorous process of securing rights of way and a layered tax regime, which together increase operational costs and stymie sustainable investments. Added financial pressures from rising fuel prices and increased governmental fees further strain telecom operators’ ability to maintain healthy investment flows.

The GSMA report recommended several policy measures to foster a more enabling economic and regulatory environment for the mobile industry.

These include establishing a legal framework to protect critical national infrastructure, simplifying rights-of-way issuance, reducing the tax burden, and cultivating a regulatory climate conducive to robust investment.

“Future policies should be geared towards reducing the cost and complexity of infrastructure rollout to encourage investment and boost the adoption of mobile broadband,” the report advised.

It further  highlighted  the far-reaching implications of such policy enhancements, noting, “The impact of such actions would go far beyond mobile, driving productivity gains across the economy and creating millions of new jobs in Nigeria.”

 

 


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MTN Group Weighs Down by Nigerian Operations

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MTN Group (MTNJ.J), Africa’s biggest telecoms operator, reported on Tuesday an 18.8 per cent fall in first-quarter service revenue, weighed down by the performance of MTN Nigeria

MTN Group Weighs Down by Nigerian Operations

MTN, with 288 million subscribers in 18 markets across Africa, said its reported group service revenue fell to 42.9 billion rand ($2.34 billion) in the quarter ended March 31, from 52.8 billion rand in the same quarter last year.

In constant currency, service revenue, which excludes device and SIM card revenue, rose by 11.1%.

MTN’s service revenue from South Africa surpassed that of Nigeria, its biggest market by revenue, growing marginally by 3% to 10.4 billion rand, while Nigeria tumbled by 52.8% to 10.2 billion rand.

“The macro environment in the first quarter of 2024 remained challenging with ongoing high inflation as well as local currency devaluations in some of our key markets,” Ralph Mupita, group president and CEO said in a statement.

Mupita also cited global geopolitical tensions as a factor impacting the operator’s performance, including the ongoing civil war in Sudan, which severely affected network availability and revenue generation in that business.

MTN was also impacted by subsea cable cuts that resulted in downtime.

Overall reported group earnings before interest, tax, depreciation and amortization (EBITDA) fell by 28.7% to 17.2 billion rand and rose by 3.9% in constant currency.

Reported EBITDA margin declined by 5.8 percentage points to 37.9% due to rising costs and currency depreciation mainly in Nigeria.

The group revised down its anticipated capital expenditure (excluding leases) deployment for 2024 to about 28 billion rand to 33 billion rand from a target of 35 billion rand to 39 billion rand, largely due to a reduction in expected spending by MTN Nigeria.

 


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Airtel Excites Business Owners with Unlimited Speed Plan

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Telecommunications network, Airtel Nigeria has introduced a groundbreaking new service for business owners called the Enterprise Business Broadband (EBB) Speed Based Plans 3.0. This specially designed plan offers unparalleled connectivity and flexibility with unlimited monthly plans.

Tailored to meet the diverse needs of enterprises, the new EBB plans feature unlimited internet connectivity options, providing the opportunity to without data limitations. Customers also get a chance to select from three dynamic options, from as low as N20, 000 to N60, 000.

The N20, 000 monthly subscription delivers internet speeds of up to 20Mbps, the N35, 000 subscription offers up to 40 Mbps, and, with the N50, 000 monthly subscription users can experience ultimate reliability and speeds of up to 60Mbps, which is perfect for large organizations with high bandwidth requirements.

Speaking on the new unlimited plan, Chief Commercial Officer, Airtel Nigeria, Femi Oshinlaja emphasized the transformative impact of the new unlimited plan.

“We have seen the early adopters of the Speed Based Plans 3.0 express their satisfaction after using this service and we are confident to say that the uninterrupted internet service is a game-changer for business owners.

“We are committed to continuously providing innovative solutions that empower businesses to thrive in the digital landscape, ensuring unparalleled connectivity and reliability for our valued customers,” he said.

According to Airtel, customers get a complimentary router upon purchase. The speed plan also allows customers to have the flexibility to set data usage limits and control access to specific websites on the router, promoting responsible internet usage.

 


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