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SeerBit X Sabre: Addressing Payment Challenges in the Airline Industry

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Airlines around the world strive to ensure a seamless and convenient travel experience for millions of passengers. However, behind the scenes, these businesses grapple with issues, such as complex payment processes which impact revenue, operational efficiency and customer satisfaction.

The pressure to meet the ever-rising expectations of customers, as well as other issues, such as high transaction fees, threat of fraud, multi-currency complexities and reconciliation challenges all add up to form giant pain points that airlines have to constantly battle with. These pain points have a detrimental effect on the growth projections for the aviation industry in Africa.

A recent report suggests that the continent’s flights market is expected to generate $14.50 billion in revenue by 2029, with the number of users expected to hit 108.60 million. However, prevailing payment obstacles, aligned with infrastructure deficiencies, high costs and taxation require innovative solutions to transform them into growth opportunities for the aviation industry.

The Complex Payment Landscape for Airlines

As airlines continue to expand globally, payment challenges become increasingly multifaceted, impacting profitability and operational efficiency. These challenges cut across payment-related, operational and regulatory issues.

1. High Transaction Costs

Airlines face a daunting task of managing costs because of the additional substantial expense that high transaction fees and multi-currency handling add. According to a report from the International Air Transport Association (IATA), processing fees alone can cost airlines billions annually, cutting directly into profits. Fluctuating currency values and international transaction fees make up a significant part of the costs incurred by global airlines and which impact their bottom line.

2. Revenue Leakage and Payment Fraud

Payment fraud has become a serious risk for airlines worldwide, especially with the rise of digital payments. According to IATA, the aviation industry loses up to 1.2% of its annual revenue to fraud. Fraudulent transactions and other associated risks threaten airline revenue streams, making it essential to have a secure payment infrastructure. For example, without adequate safeguards, airlines can lose significant amounts to credit card fraud, chargebacks, and unauthorised transactions, leading to revenue leakage.

3. Reconciliation Headaches

For global airlines, payment reconciliation across various sales channels, regions and currencies is both error-prone and time-consuming. Every day, airlines process thousands of transactions from sources including online bookings, travel agents and in-flight sales. The large scale volume of these transactions makes it difficult to align the records accurately, leading to discrepancies that impact financial reporting and decision-making.

4. Customer Experience Expectations

Travellers in today’s world expect fast, seamless payment experiences that fit their on-the-move lifestyles. Long queues, payment processing delays or currency incompatibility can sour the customer journey, leading to customer dissatisfaction and decreased loyalty. According to a recent report, over 70% of passengers say they are unlikely to return to an airline if they encounter a negative payment experience.

5. Regulatory Compliance Across Multiple Jurisdictions

Operating globally means airlines must navigate complex and varying regulatory landscapes. Each country enforces its own rules regarding data protection, taxation and financial reporting, creating significant operational challenges. Failure to meet these regulations can lead to hefty fines, operational delays and reputational damage. Managing compliance in every market requires time and resources that detract from an airline’s primary focus on delivering excellent service.

SeerBit & Sabre Partnership: A Strategic Solution for Airlines

Through a recent partnership with Sabre, SeerBit is helping airlines navigate the complexities of the payment ecosystem by addressing key pain points and enhancing operational efficiency.

Here’s how SeerBit and Sabre’s unified solution addresses business pain points and challenges for airlines:

1. Streamlined Payment Processes
With SeerBit, airlines using Sabre can now enjoy a streamlined payment process that optimises the end-to-end transaction cycle, from booking to post-flight purchases. This integration provides real-time payment processing, which reduces the need for manual intervention, and offers airlines an efficient, cost-effective approach to managing global transactions.

2. Multi-Currency and Global Reach Capabilities
SeerBit offers payment solutions that empower airlines on Sabre to receive and manage payments across different regions and multiple currencies seamlessly. SeerBit’s robust support for international currencies and compliance with local regulations ensures that airlines can operate confidently in new markets, meeting regional compliance, while offering a seamless experience to travellers worldwide.

Irrespective of where an airline operates, SeerBit’s multi-currency solutions ensure reduced fees, prevent currency volatility losses and ensure compliance across borders.

3. Advanced Security and Fraud Detection
The strategic partnership between SeerBit and Sabre prioritises security, with fraud detection and prevention features tailored to the unique needs of airlines. Advanced data encryption features safeguard payment channels, drastically reducing the risk of fraud. Airlines can rely on SeerBit to provide a trusted environment for their customers, minimising exposure to fraud and enhancing overall customer trust.

4. Data-Driven Insights and Reporting
Data is invaluable for airlines aiming to optimise their operations. Through SeerBit’s integration with Sabre, airlines can enjoy access to real-time insights that support financial reconciliation and accurate reporting. This solution provides a consolidated view of airline payments, allowing finance teams to make data-backed decisions and identify opportunities to reduce costs or improve efficiency. Further, airlines are in a position to understand customer payment behaviours better, enabling them to tailor their offerings. By analysing payment data, airlines can refine services based on passenger preferences, such as prioritising mobile payment options for younger customers who value speed and simplicity

Key Benefits of SeerBit & Sabre Integration for Airlines

By addressing core payment pain points in the aviation industry, SeerBit and Sabre help airlines achieve operational efficiency, cost savings and enhanced customer loyalty.

1. Increased Revenue and Lowered Costs
By reducing multi-currency fees and eliminating revenue leakage, airlines can experience improved profitability. SeerBit’s solutions help streamline transaction costs, optimise revenue and offer airlines a competitive edge in their pricing strategies.

2. Enhanced Customer Experience
Customers who enjoy seamless and secure payment options are more likely to develop loyalty to an airline. Sabre’s emphasis on great customer experience aligns with SeerBit’s mission to simplify payment interactions, allowing airlines to offer a payment journey that matches their travel excellence goals. With faster, flexible payment options, airlines can boost customer satisfaction and retention rates.

According to IATA’s Global Passenger Survey, around 38% of passengers are dissatisfied with limited payment flexibility, impacting their willingness to book services. Airlines that expanded their payment options to include localised methods, e.g., mobile payments, reported higher customer satisfaction and retention by catering to diverse payment preferences across age groups and regions.

3. Optimised Operational Efficiency
Automation of payment processes and reconciliation reduces manual errors and enhances operational efficiency. SeerBit’s robust reconciliation tools help airlines consolidate transactions from various channels, simplifying financial management and boosting operational productivity.

4. Scalability and Future-Readiness
SeerBit and Sabre’s partnership provides airlines with scalable solutions designed to meet future industry demands. As travel returns to a high post-pandemic, airlines can rely on flexible solutions offered by this strategic partnership to adapt to changing market trends and customer needs, ensuring long-term success.

A Future of Seamless, Secure Airline Payments

Africa is emerging as the next major frontier for air travel. A recent study on emerging markets projects that by 2030, the African aviation industry will experience robust growth, with a compound annual growth rate of 5% to 6% in passenger traffic. This expansion is fueled by urbanisation, a growing middle class and enhanced connectivity. Alongside this growth, African airlines are expected to double their fleet size, contributing over $100 billion to the continent’s GDP and supporting more than 6 million jobs.

To meet these ambitious targets and navigate a complex global market, airlines need payment solutions that are secure, cost-effective, and aligned with evolving customer expectations. SeerBit’s partnership with Sabre Corporation delivers a powerful, integrated payment platform designed to reduce transaction costs, fortify security and enhance the customer experience.

This landmark collaboration empowers decision-makers and stakeholders in African aviation to modernise payment operations, boost efficiency, and unlock new revenue streams. Through this key integration, businesses across the aviation value chain are well-positioned to thrive in an increasingly competitive landscape and set new benchmarks for operational excellence.

Learn more on how to unlock the key benefits of the SeerBit X Sabre partnership for airlines here.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Meta, FG Unveil New Safety Measures to Protect Nigerian Teens Online

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Meta on Thursday convened the Nigeria Youth Safety Summit in Abuja, bringing together government officials, civil society organisations, parents, educators, content creators and youth leaders to strengthen collaboration on digital wellbeing and safer online experiences for young people.

L-R: Sylvia Musalagani, Head of Safety Policy, Europe, Middle East and Africa (EMEA), Meta; Ayodele Olawande, Honourable Minister of Youth Development; Sade Dada, Head of Public Policy, Anglophone West Africa, Meta; and Ahmed Yusuf Tanbuwal, Ag Director, Digital Literacy and Capacity Building Department, National Information Technology Development Agency (NITDA), during the Nigeria Youth Safety Summit organised by Meta on Thursday, June 25, 2026, in Abuja.

The summit, held at the Transcorp Hilton Hotel and co-hosted with the Federal Ministry of Youth Development, highlighted Meta’s investments in youth online safety through built-in protections, parental supervision tools and digital literacy resources aimed at helping teenagers navigate the digital space safely.

The event featured keynote presentations, panel discussions and a Parents Learn and Brunch session organised in partnership with the Federal Ministry of Women Affairs and Social Development.

Participants explored practical approaches to promoting safer online engagement while emphasising the importance of partnerships among government, technology companies, parents, schools and civil society in advancing digital wellbeing.

Speaking at the summit, Meta’s Head of Safety Policy for Europe, the Middle East and Africa (EMEA), Sylvia Musalagani, said the company remained committed to providing teenagers with age-appropriate and safe online experiences.

“At Meta, our goal is to provide teens with safe, age-appropriate online experiences, and events like the Nigeria Youth Safety Summit reflect our commitment to promoting safer and more positive digital experiences for teens.

“With products such as Teen Accounts, Meta is putting the right protections in place so teens can explore their interests and express their creativity in a safe, age-appropriate space.

“We will continue to build the safety features and tools that families need to support young people online,” she said.

Musalagani explained that Teen Accounts represent a redesigned experience across Meta’s platforms specifically for teenagers.

She said the accounts are automatically enabled for all teenagers and include built-in safety features such as private accounts, the strictest messaging settings, restrictions on sensitive content, limited tagging and mentions to people they follow, daily time reminders after 60 minutes of use, and sleep mode between 10 p.m. and 7 a.m.

According to her, teenagers under the age of 16 require parental approval before making any changes that would reduce the default safety settings.

The Minister of Women Affairs and Social Development, Hajiya Imaan Sulaiman-Ibrahim, described child online safety as one of the ministry’s key priorities.

She said children require informed parental guidance to safely navigate the digital environment, stressing that online safety is a shared responsibility involving parents, technology companies and government.

“Child online safety is one of our central pillars and we are steadfast in our mandate to safeguard the Nigerian child from technology-enabled violence.

“Children cannot navigate the complexities of the online world without informed adults guiding them because safety begins with the parents.

“Safety is a shared tripartite responsibility between parents, technological industries and government.

“That is the fundamental premise of today’s summit, a hands-on walk through of parental supervision tools and Teen Accounts.

“We appreciate Meta for the collaboration and for creating a platform for these important conversations,” she said.

Meta also highlighted its parental supervision tools, which allow parents to receive notifications when teenagers report content, gain insights into who they communicate with, set daily usage limits, schedule breaks and monitor age-appropriate content interests.

The Minister of Youth Development, Ayodele Olawande, commended Meta for the initiative and noted its alignment with the ministry’s National Youth Data Protection and Awareness Training Programme.

“I want to thank Meta for this great achievement.

“At the ministry, one of the things we provide to all Nigerians is the skills to succeed in this digital world while making sure we protect them against emerging threats.

“We see a strong connection between the objectives of this summit and the goals of our National Youth Data Protection and Awareness Training Programme.

“We believe that keeping young people safe online is a shared responsibility.

“Government, technology companies, schools, parents, social organisations, community groups and young people themselves all have a role to play.

“We encourage Meta to make the tools, guides and learning materials from this initiative more widely available so that young people across Nigeria can continue to benefit from this laudable summit,” he said.

The summit concluded with discussions focused on strengthening partnerships, promoting digital literacy and advancing a shared vision for youth online safety across Nigeria.


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MTN Chairman Blasts Xenophobia, Says South Africa Is Nothing Without Africa

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Mcebisi Jonas, MTN Group Chairma,n has used the funeral service of Zimbabwean-born activist and public servant Thokozani Damasane to mount a sweeping attack on xenophobia, ethnic politics and state failure in South Africa, warning that the country’s crisis cannot be solved by blaming foreigners.

MTN Chairman Blasts Xenophobia, Says South Africa Is Nothing Without Africa

MTN Group Chairman, Mcebisi Jonas

Delivering what many described as one of the most forceful interventions yet by a senior African business leader on South Africa’s immigration debate, Jonas said the persistence of anti-foreigner sentiment was a symptom of deeper governance failures, political opportunism and the erosion of a shared moral vision.

He argued that inequality, unemployment, corruption and weak institutions would remain even if all foreigners left the country, insisting that the real problem lay in the failure of the state to govern effectively.

“Foreigners can leave tomorrow – inequality will be with us,” he said. “Foreigners will leave tomorrow – unemployment will be with us. Foreigners will leave tomorrow – our police will remain corrupt.”

Jonas, a former South African Deputy Minister of Finance, made the remarks at a funeral service that had drawn mourners from civic, political and business circles. His speech, which blended philosophy, memory, political critique and grief, has since circulated widely across South Africa and beyond.

Jonas said a central question had stayed with him as he drove to the service: what home meant to Damasane, a man who had been born and educated in Zimbabwe before moving to South Africa during the post-apartheid period.

“I was thinking, what is home to Damasane?” he told mourners. “Because I understand, and I understood very early in life, that home is where humanity is. Home is about humanness. It is about the good of humanity and striving for the good of humanity.”

He described Damasane as someone who arrived in South Africa “as an outcast” but chose to immerse himself in the struggles of the country and its people.

“He immersed himself deeply into the struggles, into the pains of South Africans, and he became one of us,” Jonas said. “In Damasane’s strength, our strength as South Africa and South Africans are reflected. And in his weaknesses, our own weaknesses are reflected.”

The sharpest portion of Jonas’ speech came when he turned to the wave of xenophobic rhetoric that has repeatedly flared in South Africa, particularly against migrants from Zimbabwe, Mozambique, Nigeria, Malawi and other African countries.

He dismissed the argument that foreigners were responsible for the country’s social and economic hardship, saying that such claims merely masked the failures of political leadership and public institutions.

“The problem is the failure of the state,” he said. “The state doesn’t manage immigration. It doesn’t manage its borders. It doesn’t enforce law enforcement. It doesn’t manage education. What are you expecting?”

Jonas accused politicians of exploiting public frustration for electoral gain, warning that communities under pressure are easily manipulated by leaders who offer scapegoats instead of solutions.

“When people feel the burn, they become vulnerable to politicians whose sole purpose is to be elected and re-elected,” he said. “Some of them have no credibility whatsoever. But they lead marches and tell our people that the problem is not us – it is foreigners.”

Jonas also used the occasion to offer a sustained critique of tribalism and ethnic identity politics, describing them as colonial constructs that have survived into the present through political manipulation.

“The tribe is a product of colonial powers,” he said. “You would notice that it is so dominant in areas where the English conquered, because they used something called the principle of indirect rule.”

According to him, colonial administrations deliberately sharpened differences between communities in order to divide and control them.

“You have got to divide these people by psychologically enhancing the notion that one is different from the other. That’s how the notion of tribe was born,” he said.

Jonas argued that the same logic now fuels xenophobic violence and exclusion, with people increasingly persecuted not because of what they have done but because of who they are perceived to be.

He said liberation movements were also guilty of keeping ethnic identities alive for political convenience.

“Liberation movements still sustain this thing of tribes – Zulu and Xhosa – and we sustain this thing as if it is real,” he said. “It is in our heads. We’re creating it because it makes us feel big. Identity politics – we must banish them in our country. Ethno-nationalism is something in this country we must banish.”

In explaining Damasane’s significance, Jonas drew on the writings of Frantz Fanon, the anti-colonial thinker and psychiatrist whose work shaped liberation struggles across Africa and the Global South.

He compared Damasane to Fanon, noting that both men were born outside the societies they later helped shape and serve.

Fanon, he said, was “born elsewhere” and was “not a Muslim,” yet became one of the most respected theorists of the Algerian Revolution. The parallel, Jonas suggested, was deliberate: Damasane, too, had chosen commitment over comfort.

“Each generation must, out of relative obscurity, discover its mission, fulfil it, or betray it,” Jonas quoted Fanon as saying. “Damasane understood the mission. And he did not betray it.”

He also recalled a conversation Damasane had once had with a young man who questioned the presence of foreigners in South Africa. Damasane’s reply, Jonas said, had remained with him.

“Damasane said to this guy: just wait fifteen or twenty years. You will also be wanting to leave your country.”

Jonas said those words now sounded prophetic in light of worsening inequality, exclusion and corruption.

“As I stand up today, I look at South Africa. The level of oppression and inequality, the level of exclusion of our people, the level of corruption, the betrayal of the dream of liberation – those words of Damasane ring very loud in my ears,” he said.

Jonas ended on a note of continental solidarity, saying South Africa’s future was inseparable from Africa’s future.

“We are a nation embedded in Africa,” he said. “And without Africa, our growth as a country – economically – our fortune is intertwined with the growth of Africa. South Africa is nothing without Africa. And Africa is nothing without South Africa.”

He also urged mourners to rethink the way success and dignity are measured, saying merit should not be reduced to wealth alone.

“Sometimes this thing called meritocracy is measured in wealth. No. It is values, it is principle, it is integrity. And your father had all of that,” he said.

Jonas further stressed that a person’s legal or social worth should not be judged by their origin.

“We cannot judge people by their origin,” he said. “We cannot determine the legal status of people by their origin.”

Jonas’ intervention comes at a time when xenophobia remains one of South Africa’s most combustible social and political issues, with periodic attacks on foreign nationals continuing to draw outrage across the continent.

The consequences have often extended beyond South Africa’s borders, triggering diplomatic tensions, travel advisories and boycott calls in parts of Africa. For pan-African companies like MTN, whose operations depend on cross-border trust and political stability, the debate is not only moral but commercial.

That context made Jonas’ decision to speak so directly at a funeral especially notable. Rather than a corporate forum or policy panel, he used a farewell to make a wider argument about belonging, leadership and the future of the continent.

In doing so, he turned Damasane’s burial into something larger than a memorial: a warning against the politics of fear, and a plea for a South Africa that remembers its place in Africa.


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Telcos Lose 30m Subscribers in 3-Year Slump due to  NIN-SIM Link Policy

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Telecom operators in Nigeria recorded a sharp decline of 33,153,633 subscribers in three years (May 2023 – April 2026), according to the Nigerian Communications Commission’s (NCC) latest industry statistics.

Telcos Lose 30m Subscribers in 3-Year Slump due to  NIN-SIM Link Policy

According to the telecom industry statistics, the figure showed that 4,270,285 of mobile subscribers were lost between May 2023 (220,931,688) and April 2024 (216,661,403), while the sector had repeat of the negative record with a huge drop of 46,338,623 subscribers be­tween May 2024 (219,005,878) and April 2025 (172,667,255).

There was a significant positive in­crease between May 2025 (172,474,626) and April 2026 with 187,778,055 subscribers as of the latest figure issued by NCC.

The period recorded a huge increase of 15,303,429 subscribers.

In May 2023, when the current government came into power, the telecom sector had 220,931,688 subscribers. But as at April 2026 which marks exactly three years, the sector has a record of 187,778,055 subscribers.

This indicates a decline of 33,153,633 subscribers during the period under review.

Overall, according to the NCC’s figures, MTN, the largest operator with a subscriber figure of 88,675,062 as at April 2023, was a major factor in the statistics.

It gained 7,716,357 subscribers during the period under review which currently pulls 96,391,419 subscribers as at April 2026, while Airtel which had 60,331,845 subscribers in April 2023 recorded an increase of 4,338,173 subscribers, bringing its current subscriber base to 64,670,018.

On the flip side, Glo, which was trailing MTN with an impressive figure of 60,927,963 subscribers, suffered a massive loss of 37,749,366 subscribers. The development reduced its figure to 23,178,597 it currently has.

In the same vein, T2 (formerly 9mobile) which was accommodating 13,403,345 subscribers in May 2023, lost 9,865,324 subscribers.

The network, according to NCC’s April 2026 statistics, has only 3,538,021 subscribers on its base.

Despite the sharp decline recorded in the period, market stability has slowly returned.

Latest NCC figures indicate that by early 2026, telcos had started recovering lost ground, even rolling out large-scale compensation programmes to over 75 million customers due to poor network quality.

The reduction in the telcos’ active subscriptions between 2023 and 2026 can be attributed to the disconnection of SIMs that were not linked with the National Identification Number (NIN) as mandated by the government.

The development resulted in the decline of subscriptions for mo­bile services in the country.

During the period which witnessed the impact of foreign ex­change (FX) unification and the removal of the premium motor spirit subsidy, the biting economic pressures reduced consumer purchasing power which led many Nigerians to give up multiple or redundant SIM cards to cut back on monthly data costs.

The service providers lost most subscribers as a result of the Federal Government, through the industry regulator, relevant agencies and institutions like banks which came up with po­icies that demanded Subscriber Identification Module (SIM) up­dates and verifications. A change in the minimum age requirement for SIM registration (from 16 to 18 years) also contributed to a decline in gross new connections.

During the period, the industry regulator, NCC, issued new guidelines to telecommunication companies, directing them to de­activate phone lines unused for six consecutive months for Revenue Generating Event (RGE).

The new rule took a toll on the telecom operators, as many subscribers who are using more than one phone line could not be able to retain the others due to the harsh economic environment of the country.

According to the regulator, “A subscriber line may be deactivated if it has not been used, within six months, for a Revenue Generating Event (RGE), and if the situation persists for another six months, the subscribers may lose their numbers, except for a network-related fault inhibiting an RGE.”

It is common knowledge that some Nigerians are migrating to other countries of the world, and most of them may likely not continue to use their Nigerian networks’ SIM either voluntarily or perhaps any policy that needs revalidation comes up.

There was also a standing order for those who had issue(s) with their SIM cards, as the National Identity Number (NIN) in the registration of Subscriber Identity Module (SIM) cards by all mobile telecommunication network operators was mandatory.

The development undoubtedly interrupted the growth trend of telecom subscribers as indicated in the three years’ statistics by NCC.


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