E-Financial
Customers File Class Action Suits against Access and Zenith Banks

Customers have instituted a class action lawsuit against Access and Zenith Banks, two of the leading banks in the country.

In the first case, customers of Access Bank have alleged gross negligence, breach of contract, and violation of consumer rights following a catastrophic IT meltdown in August 2024.
Zenith Bank on the other hand was accused of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.
Akinyele Oluwemimo Olaniyan. Sowole Olufunke Olukemi; Adetoun Anthonia Osunbade; Sowole Abidemi Olusola; Adegboyega Adeola Odunsi and Tokunboh Fagun; six plaintiffs representing millions of customers file the first case against Access Bank at the Federal High Court, Lagos Division.
The plaintiffs, acting on behalf of themselves and other affected customers, are demanding N420 billion in damages, citing loss of access to funds, emotional distress, and exemplary damages.
They claim that the banking disruption, which lasted over a week, paralyzed personal lives and businesses, with customers unable to make essential payments despite having sufficient funds in their accounts.
In the second ground-breaking case, Moyosola Okeremi acting on behalf of herself and an estimated 33 million customers of Zenith Bank, has instituted a lawsuit against Zenith Bank Plc at the Federal High Court, Lagos Division.

Okeremi accuses Zenith Bank of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.
The plaintiff alleges that Zenith Bank, a public liability company operating in Nigeria and internationally in countries such as the United Kingdom, Gambia, Ghana, Sierra Leone, China, and the UAE, unlawfully exploited customers’ personal data.
This data, which includes names, dates of birth, phone numbers, email addresses, signatures, and other sensitive information, was originally collected under the “Know Your Customer” (KYC) Small business credit schemes guidelines mandated by the Central Bank of Nigeria (CBN).
Okeremi contends that while the data was collected for legitimate banking purposes such as issuing account statements—Zenith Bank repurposed it without obtaining explicit consent from the customers.
Between July and August 2024, customers reportedly received relentless marketing communications via phone calls, text messages, and emails promoting Zenith Bank’s public share offerings.
These unsolicited communications, she argues, were not only intrusive but also violated several legal statutes, including the Nigeria Data Protection Regulation (NDPR) 2019 and the National Data Protection Act (NDPA) 2023.
The plaintiffs claim that Zenith Bank’s actions were unfair, inconsiderate, and executed without any regard for the privacy of its customers.
In the case against Access Bank, the plaintiffs argue that Access Bank’s failure to maintain a robust IT system and implement contingency plans during service disruptions constitutes a breach of the contractual obligations owed to its customers.
They emphasized that the bank, licensed by the Central Bank of Nigeria (CBN) and with over 36 million customers as of 2023, has a legal duty to provide uninterrupted financial services.
The plaintiffs claim that Access Bank breached several legislations such as the Central Bank of Nigeria Consumer Protection Regulations 2019, the Federal Competition and Consumer Protection Act 2018, and the Constitution of the Federal Republic of Nigeria 1999 (as amended) by failing to ensure continuous service delivery and by not having adequate backup systems in place.
They also cite the Consumer Code of Practice Regulations 2007 and the Consumer Protection Framework 2016, which mandate financial institutions to safeguard consumer interests and ensure service reliability.
The plaintiffs allege that the IT meltdown caused widespread hardships, harassment from creditors, inability to pay for essential services such as school fees, medical bills, utilities, and business transactions, resulting in emotional distress, embarrassment, and financial losses.
The lawsuit claims N200 billion for the inability to access funds, N200 billion for emotional distress, and an additional N20 billion in exemplary damages to deter future negligence.
These cases could set a significant precedent for Nigeria’s financial sector, particularly regarding customer rights in the digital banking era.
Credit: BusinessDay
E-Financial
SEC Says CMOs Must Renew Registration in January

Securities and Exchange Commission (SEC) has announced that Capital Market Operators (CMO’s) are to renew their registration from January 1 to 31, 2026.

In a bid to make the process seamless, the Commission says it will commence electronic receipt and processing of applications for registration and updates of registration information in the first quarter of 2026.
Dr. Emomotimi Agama, director general of the SEC, stated this during an interview in Abuja.
According to Agama, “These initiatives reflect our commitment to leveraging technology for faster, more transparent, and efficient regulatory processes. The Commission is taking deliberate steps to make regulatory processes faster, more transparent, and technology-driven. We are investing in automation, databased supervision, and secure infrastructure to improve how we interact with the market.
The SEC Boss stated that through its Digital Transformation Portal, the Commission has automated registration and licensing end-to-end as operators can now submit applications, upload documents, and track approvals online, cutting down manual processing time and reducing the need for physical visits.
Commercial Paper Issuance Module
He said the Commission has also rolled out the Commercial Paper issuance module, which allows operators to file documents, monitor progress, and receive approvals electronically while feedback from early users shows a clear improvement in turnaround time.
“Work is ongoing to automate quarterly and annual returns submissions, with structured templates and system checks to ensure accuracy. A returns analytics dashboard is also in development to support risk based supervision and exception reporting.
“To back these changes, we have started upgrading our IT infrastructure, servers, storage, networks, and security layers, to boost speed and reliability. Selective cloud migration is underway for platforms that need scalability and external access, while core internal systems remain on premisev5p for now as we assess security and cost implications.
“At the same time, we are strengthening data integrity and cybersecurity with vulnerability assessments and planned penetration testing once automation and migration phases are stable. These efforts show our commitment to building a modern, resilient regulatory environment that supports efficiency, investor confidence, and market stability.
Agama affirmed that the Nigerian Capital Market is clearly on a path toward digital transformation, therefore, there is an urgent need for regulatory clarity on advanced technologies, targeted support for smaller firms, and capacity-building initiatives.
He said, “A phased and proportionate approach to regulating emerging technologies such as AI is essential, complemented by internal readiness through supervisory technology tools. Furthermore, investor education, particularly among younger demographics, will be critical to future-proof participation and drive fintech adoption.
“Innovation is vital, but it must be accompanied by responsibility. As operators embrace automation, artificial intelligence, and data-driven tools, they bear a duty to ensure ethical, secure, and compliant deployment. Safeguarding investor data, preventing market abuse, and maintaining operational resilience are non-negotiable.”
The SEC DG said that ultimately, responsible technology adoption is about building trust, the cornerstone of our markets saying that trust thrives on fairness, transparency, accountability, and regulatory compliance.
He therefore urged operators to uphold these principles adding that it would not only protect investors and systemic stability but also strengthen the long-term credibility and competitiveness of the Nigerian Capital Market.
E-Financial
Naira Stability, Lower Borrowing Costs Expected in 2026 — CBN Survey

The naira is projected to remain largely stable in the coming months, while borrowing costs are expected to ease as inflation moderates, according to the Central Bank of Nigeria’s (CBN) latest Business Expectations Survey (BES).

CBN
The survey, which polled about 1,900 businesses nationwide, revealed that confidence in the local currency has strengthened. Respondents expect the naira to rise from an index of 28.8 points to 42.2 points by May 2026, extending the rare period of stability recorded throughout 2025.
Borrowing rates are also forecast to decline, with the index dropping from 15.4 points to 11.7 points, reflecting expectations of softer monetary conditions as inflationary pressures ease.
“Respondents expect the naira–US dollar exchange rate to steadily appreciate across the review periods, as indicated by the positive indices. They also anticipate a continuous positive outlook for borrowing rates during the same periods,” the BES report stated.
The naira has enjoyed an unusually long stretch of stability after losing about 41% of its value in 2024 following the unification of exchange rates. Analysts attribute the current calm to the CBN’s calibrated interventions and steady inflows from foreign portfolio investors.
Inflation, which stood at 14.45% in November 2025, is projected to fall to single-digit levels in 2026. This outlook could give monetary authorities room to begin a gradual easing cycle, potentially improving credit access for businesses.
Despite the improving macroeconomic environment, businesses continue to grapple with structural constraints. The survey highlighted insecurity (70.1 points), high/multiple taxation (69.7 points), and insufficient power supply (69.3 points) as the most pressing challenges. Other concerns include poor infrastructure and an unfavorable political climate, both scoring 57.7 points.
While optimism surrounds the naira and borrowing costs, the BES underscores the need for sustained reforms to tackle deep-rooted operational challenges. Analysts say that without addressing insecurity, taxation burdens, and infrastructure gaps, Nigeria’s businesses may struggle to fully benefit from the improving macroeconomic outlook.
E-Financial
Sterling Bank, Water.org, Sterling One Foundation Partner on WASH Loan for Millions

Sterling Bank, in partnership with nonprofit Water.org and Sterling One Foundation, has launched the Sterling WASH Business Loan to empower WASH businesses and scale sustainable access to safe water and sanitation for millions of Nigerians.

L-R: Gilbert Okpono, Snr. Partnership Account Manager, Water.org; Engr. Mukhtaar Temitope Tijani, Managing Director, Lagos State Water Corporation; Mrs. Olapeju Ibekwe, CEO, Sterling One Foundation; Akporee Idenedo, Divisional Head Commercial Banking, Sterling Bank, at the Sterling Bank Water Credit Proposition held in Lagos recently.
The catalytic financing solution addresses daily struggles with clean water and safe sanitation, which impact health, livelihoods, and well-being, while strengthening delivery systems for WASH solutions.
Launched on Monday, November 24, 2025, at The Wheatbaker Hotel, Ikoyi, Lagos, the initiative signals a shared commitment to tackling one of Nigeria’s most pressing development challenges.
Abubakar Suleiman, Managing Director of Sterling Bank, said sustainable development hinges on collaboration and targeted investment in frontline businesses and people.
“By providing accessible financing to entrepreneurs in this critical social sector, we ensure progress reaches communities that need it most. This product aligns with our HEART strategy and commitment to improving quality of life through impact-driven initiatives,” Suleiman stated.
Gilbert Okpono, Nigeria Senior Partnership Account Manager at Water.org, stressed the transformative power of financing WASH businesses.
“Financial inclusion is critical to solving the global water and sanitation crisis. By expanding access to affordable financing, we enable households and WASH entrepreneurs to improve services, reach more communities, and transform lives,” Okpono said.
He added that the partnership reflects a belief in rippling benefits across health, education, and economic opportunity, marking a major step toward sustainable scaling.
The loan supports WASH entrepreneurs, small business owners, and community service providers with flexible financing to expand operations, boost health, livelihoods, and educational outcomes.
Olapeju Ibekwe, CEO of Sterling One Foundation, linked the initiative to the foundation’s mission of catalysing lasting social impact across Africa.
“Our Foundation catalyses initiatives that deliver real, lasting change. Access to safe water and sanitation is one of the most powerful investments in community well-being. We are proud to partner with Water.org and Sterling Bank for inclusive, scalable, and sustainable solutions,” Ibekwe affirmed.
The launch event gathered development partners, WASH entrepreneurs, media, policymakers, and community organisations to discuss coordinated financing, supportive policies, and market-driven solutions to close Nigeria’s WASH access gap.
Interested beneficiaries can visit the initiative’s website for more details.
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