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Telcos Are Becoming Banks for The Next 2Bn Customers

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By Douglas B. Laney

Telecommunications companies across Africa and Latin America spend $15-21 billion annually on customer retention programs.

Telcos Are Becoming Banks for The Next 2Bn Customers

According to GSMA Intelligence’s State of the Industry Report, telcos in Sub-Saharan Africa lose up to 67% of their customers each year, despite spending 10-14% of their revenue on customer retention efforts.

Meanwhile, these same customers desperately need financial services that traditional banks often fail to provide.

The fix might already exist. Every smartphone in Lagos or Lima contains more processing power than major banks had twenty years ago.

Yet telecom companies use them only for calls and data, missing a massive opportunity to transform these devices into financial infrastructure.

Three Forces Reshaping the Financial Market

However, three global trends are occurring to encourage an expansion and stickiness of the services telcos provide:

First, 2 billion people are getting connected for the first time, mostly through smartphones in developing countries.

The ITU reports that 2.1 billion people remain unconnected or under-connected globally, with 96% in developing nations.

But unlike early internet users who dealt with dial-up and basic websites, today’s new users get immediate access to sophisticated applications and stable networks.

Second, these markets altogether skip the traditional banking evolution. The World Bank’s Global Findex Database shows 1.4 billion adults remain unbanked, concentrated in regions where mobile money already dominates.

Rural Colombia never built bank branches.

Nigerian villages never installed ATMs. So when mobile payments arrived, people switched from cash directly to digital money without the friction of introducing banks or changing established habits.

“The mobile industry has never been more important to the world’s citizens and economy,” says Mats Granryd, Director General of GSMA. “Mobile money is a game-changer for the financial inclusion of women and other underserved groups.

It provides a gateway to a wider range of financial services, including savings, credit, and insurance, which can help people build resilience and improve their livelihoods.”

Third, global financial control has begun to fragment. The Bank for International Settlements found that only 3 of 114 central bank digital currency pilots have actually launched, with most failing due to technical problems and poor adoption.

BRICS nations built their own payment systems. Some countries added Bitcoin to their national reserves. The old centralized system no longer holds sway.

Chris Surdak, CEO of ReLeaf Financial, puts it bluntly: “The World Bank, the World Economic Forum, CBDCs, all were aligning to constrain free market adoption of cryptocurrency..After decades of dipping our toes in these waters, people are now ready to cross the crypto Rubicon in force.”

From Payphones to Phones that Pay

Most people haven’t considered the possibility of earning money while their smartphones sit idle.

However, ReLeaf developed a patent-pending system called “Proof of Intent” that turns phones into transaction validators.

When someone in Peru sends money to their family, phones in Colombia could verify the transaction.

Phone owners can earn small cryptocurrency rewards that add up to cover data plans, airtime, or groceries—thereby potentially solving the loyalty and retention problem.

“There are billions of people living on three or four dollars a day if they’re lucky,” Surdak explains. “How can you meaningfully exist today without being digitally connected? ReLeaf makes both happen at the same time.”

Claro, a major Latin American telecom, calculated that there is over $350 million in potential new revenue out there over the next five years, with significantly lower churn. This doesn’t even require any new infrastructure, just software updates to existing apps.

Dante Disparte, Chief Strategy Officer at Circle, sees broader implications: “In many parts of the world, having access to a stable currency is not a given.

Stablecoins can provide a safe and reliable store of value for people in countries with high inflation or political instability.” He adds that stablecoins are programmable, which “opens up a whole new world of possibilities for financial services in emerging markets, from micropayments and remittances to decentralized finance applications.”

David Chaum, the inventor of digital cash in the 1980s and creator of much of the encryption that protects modern transactions, warned about surveillance capitalism decades before Facebook existed. Yet he just joined ReLeaf’s strategy team.

“ReLeaf is what I have always dreamed that cryptocurrency would be,” Chaum says. “A win for telcos, retailers, and consumers.”

Coming from the man who founded DigiCash in 1989 and whose patents enable every secure transaction today, this means something. Chaum wanted regular people to control their money without surveillance or permission. He imagined cryptography empowering individuals, not corporations. After forty years, he sees it happening through ReLeaf’s approach: phones earning money for their owners without tracking or central control.

The Merging of Emerging Markets

Traditional banks in New York or London can’t pull this off. They face centuries of regulations, customers expecting physical branches, and systems held together with outdated COBOL code. Emerging markets don’t have that baggage.

In Kenya, M-PESA proved it. One telecom company, using basic phones and zero banking infrastructure, now processes half of Kenya’s GDP. The GSMA’s 2024 Mobile Money report reveals that global mobile money transactions exceeded $1 trillion, with Africa accounting for 70% of that volume.

Elizabeth Rossiello, CEO of AZA Finance, stresses the need for local solutions: “Africa is not a country. It’s a continent of 54 different countries, each with its own regulatory environment, its own currency, its own challenges, and its own opportunities. You can’t have a one-size-fits-all approach.”

She’s watched the transformation firsthand: “The future of payments in Africa is mobile. We’ve seen a huge leapfrog effect, where many people have skipped the traditional banking system and gone straight to mobile money. This has created a massive opportunity for innovation in the digital payments space.”

 

Laney, is a Contributor Data, Analytics and AI Strategy Advisor and Researcher

 

 

 

 


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Ebere Melum-Nwogbo is a trained and practicing journalist. She is passionate about ICT and business journalism. She has over a decade experience spanning money and capital market as well as information technology

E-Financial

NOVA Bank Opens Regional Office in Owerri

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NOVA Bank has opened its regional office in Owerri, Imo State, as part of its expansion drive across the South-East and South-South regions.

NOVA Bank Opens Regional Office In Owerri

At the inauguration ceremony, recently, Senator Hope Uzodinma, Imo State Governor, announced that the state government would provide land for the development of the bank’s permanent regional headquarters for the South-East and South-South in Owerri.

The event was attended by government officials, business leaders from the two regions, and members of the Nigerian diaspora.

Governor Uzodinma stated that the bank’s entry into Imo State aligned with the government’s efforts to promote economic growth through infrastructure development, improved road networks, and market-driven initiatives.

He described NOVA Bank as an early investor in the region’s emerging economic opportunities.

He also commended the bank’s approach of combining physical banking infrastructure with digital platforms, noting that it aligns with the state’s emphasis on technology-driven governance and commerce.

“In recognition of NOVA Bank’s vision and long-term commitment to the region, the Imo State Government will allocate a suitable parcel of land in a prime location for the development of its permanent South-East/South-South Regional Headquarters,” the governor said.

Speaking at the event, Phillips Oduoza, chairman, NOVA Bank, thanked the Imo State Government and residents for their support, describing the Owerri office as a key part of the bank’s national expansion strategy.

“The opening of our regional office in Owerri marks a strategic milestone in NOVA Bank’s growth and underscores our commitment to the South-East and South-South,” Oduoza said, adding that the city would serve as a hub for the bank’s operations in the region.

He said the bank’s expansion is driven by a focus on sustainable growth, innovation and strong financial fundamentals, noting that NOVA Bank is investing in digital infrastructure and financial solutions to support small and medium-sized enterprises, corporates, public-sector institutions, high-net-worth individuals and the mass market.

According to him, the planned regional headquarters is expected to support job creation, improve access to credit, promote enterprise growth and deepen financial inclusion across the two regions.

Oduoza said the bank remains focused on building a resilient institution that delivers value to customers, partners and shareholders.

The opening of the Owerri regional office marks NOVA Bank’s latest step in expanding its presence in southern Nigeria.


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SEC Says CMOs Must Renew Registration in January

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Securities and Exchange Commission (SEC) has announced that Capital Market Operators (CMO’s) are to renew their registration from January 1 to 31, 2026.

SEC Says CMOs Must Renew Registration in January

In a bid to make the process seamless, the Commission says it will commence electronic receipt and processing of applications for registration and updates of registration information in the first quarter of 2026.

Dr. Emomotimi Agama, director general of the SEC,  stated this during an interview in Abuja.

According to Agama, “These initiatives reflect our commitment to leveraging technology for faster, more transparent, and efficient regulatory processes. The Commission is taking deliberate steps to make regulatory processes faster, more transparent, and technology-driven. We are investing in automation, databased supervision, and secure infrastructure to improve how we interact with the market.

The SEC Boss stated that through its Digital Transformation Portal, the Commission has automated registration and licensing end-to-end as operators can now submit applications, upload documents, and track approvals online, cutting down manual processing time and reducing the need for physical visits.

Commercial Paper Issuance Module 

He said the Commission has also rolled out the Commercial Paper issuance module, which allows operators to file documents, monitor progress, and receive approvals electronically while feedback from early users shows a clear improvement in turnaround time.

“Work is ongoing to automate quarterly and annual returns submissions, with structured templates and system checks to ensure accuracy. A returns analytics dashboard is also in development to support risk based supervision and exception reporting.

“To back these changes, we have started upgrading our IT infrastructure, servers, storage, networks, and security layers, to boost speed and reliability. Selective cloud migration is underway for platforms that need scalability and external access, while core internal systems remain on premisev5p for now as we assess security and cost implications.

“At the same time, we are strengthening data integrity and cybersecurity with vulnerability assessments and planned penetration testing once automation and migration phases are stable. These efforts show our commitment to building a modern, resilient regulatory environment that supports efficiency, investor confidence, and market stability.

Agama affirmed that the Nigerian Capital Market is clearly on a path toward digital transformation, therefore,  there is an urgent need for regulatory clarity on advanced technologies, targeted support for smaller firms, and capacity-building initiatives.

He said, “A phased and proportionate approach to regulating emerging technologies such as AI is essential, complemented by internal readiness through supervisory technology tools. Furthermore, investor education, particularly among younger demographics, will be critical to future-proof participation and drive fintech adoption.

“Innovation is vital, but it must be accompanied by responsibility. As operators embrace automation, artificial intelligence, and data-driven tools, they bear a duty to ensure ethical, secure, and compliant deployment. Safeguarding investor data, preventing market abuse, and maintaining operational resilience are non-negotiable.”

The SEC DG said that ultimately, responsible technology adoption is about building trust, the cornerstone of our markets saying that trust thrives on fairness, transparency, accountability, and regulatory compliance.

He therefore urged operators to uphold these principles adding that it would not only protect investors and systemic stability but also strengthen the long-term credibility and competitiveness of the Nigerian Capital Market.


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Naira Stability, Lower Borrowing Costs Expected in 2026 — CBN Survey

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The naira is projected to remain largely stable in the coming months, while borrowing costs are expected to ease as inflation moderates, according to the Central Bank of Nigeria’s (CBN) latest Business Expectations Survey (BES).

Central Bank of Nigeria’s (CBN) latest Business Expectations Survey (BES

CBN

The survey, which polled about 1,900 businesses nationwide, revealed that confidence in the local currency has strengthened. Respondents expect the naira to rise from an index of 28.8 points to 42.2 points by May 2026, extending the rare period of stability recorded throughout 2025.

Borrowing rates are also forecast to decline, with the index dropping from 15.4 points to 11.7 points, reflecting expectations of softer monetary conditions as inflationary pressures ease.

“Respondents expect the naira–US dollar exchange rate to steadily appreciate across the review periods, as indicated by the positive indices. They also anticipate a continuous positive outlook for borrowing rates during the same periods,” the BES report stated.

The naira has enjoyed an unusually long stretch of stability after losing about 41% of its value in 2024 following the unification of exchange rates. Analysts attribute the current calm to the CBN’s calibrated interventions and steady inflows from foreign portfolio investors.

Inflation, which stood at 14.45% in November 2025, is projected to fall to single-digit levels in 2026. This outlook could give monetary authorities room to begin a gradual easing cycle, potentially improving credit access for businesses.

Despite the improving macroeconomic environment, businesses continue to grapple with structural constraints. The survey highlighted insecurity (70.1 points), high/multiple taxation (69.7 points), and insufficient power supply (69.3 points) as the most pressing challenges. Other concerns include poor infrastructure and an unfavorable political climate, both scoring 57.7 points.

While optimism surrounds the naira and borrowing costs, the BES underscores the need for sustained reforms to tackle deep-rooted operational challenges. Analysts say that without addressing insecurity, taxation burdens, and infrastructure gaps, Nigeria’s businesses may struggle to fully benefit from the improving macroeconomic outlook.


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