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Ericsson’s Managed Services Cut Operators’ Cost by 20%

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Jan Frykhammar is senior Vice President and Head of Business Unit Global Service, Ericsson

Ericsson and Managed Services
Ericsson has the telecom industry’s most comprehensive managed services offering. It consists of four segments; Operations, Field maintenance, Operational readiness and Shared solutions.
Telecom Operators Settling for Managed Services
Operators need to focus more on business and customer needs and less on running the technology. Through different business models and service solutions for managed services, we meet the different needs and share the risk with the customer. The idea is to delegate non-core activities to specialized companies like Ericsson for whom these activities are core business.
Operators globally are looking to improve effectiveness. Ericsson is a market leader in telecommunications services with extensive experience in advising and supporting operators to secure network quality, revenue enhancement and improved cost efficiency. Ericsson is anticipating the needs of these companies by offering flexible and creative solutions for the rollout of new and existing services to maximize profits and minimize initial capital investments for the operators.
How Expensive is t for Operators
Saving of typically 20% can be achieved in network operations when Ericsson takes care of the day-to-day operations of a customer’s network. The increase in operational efficiency is achieved through economies of scale, resource utilization and best practice process utilization.
Number of Operators in Nigeria have Shown Interest in Managed Services
We cannot comment on ongoing negotiations. As the market leader within managed services, we are of course discussing this option with our customers globally.
How Many Other Operators around the World are You Providing this Service
We operate networks supporting more than 275 million subscribers. We have more than 300 managed services contracts, of which more than 100 are made public. We deliver Managed Services in more than 100 countries. We have the most experience in the telecommunications industry after delivering managed services for more than 15 years.
Future of Managed services in Nigeria
We do not provide any forecast regarding the market. But we do see a growing interest from operators in all regions, on all markets. And in times of financial turmoil, such as now, there is an increased interest in cost efficiencies, which we can of course help the operator address.
Major Areas of Telecoms Business that could be Taken Care of by Managed Services 
It depends what you mean by "telecoms business", but typically; all the service segments are flexible in terms of scope and set up and are adapted to the customer’s needs. It includes activities such as designing, building, operating and managing day-to-day operations for a part of or the entire network of a customer. You can also break managed services down from a network perspective: Typically in an operator’s network, we have the radio access network, the core network, the transport network, the service network and the operator support system and the business support system. You could either choose to let a vendor take responsibility for all activities within one network or for a specific activity across all networks. Or customers can choose to hand over responsibility for all activities across all networks.
How Managed Services Reduce Cost of Operations
Saving of typically 20% can be achieved in network operations when Ericsson takes care of the day-to-day operations of a customer’s network. The increase in operational efficiency is achieved through economies of scale, resource utilization and best practice process utilization
Managed Service and savings for the Telecom industry
We don’t have this kind of number. And again, Managed services is not only about reducing cost (alone), but also about creating value for the customer, which means the customer would benefit from increased revenues in addition to lower cost. Depending on the scope of the managed services contract, of course.
Benefits to the Operators and the Industry in General
Saving of typically 20% can be achieved in network operations when Ericsson takes care of the day-to-day operations of a customer’s network. The increase in operational efficiency is achieved through economies of scale, resource utilization and best practice process utilization.
Other Far-reaching Implications for the Economy
We see an increased interest in network sharing, which would reduce the total carbon footprint. As well as sustainable energy solutions (green aspects) in our networks, especially off-grid.
The Major Managed Services Companies in the Nigerian Environment
You will have to judge but we have been adjudged to be the leading company globally and by extension locally. Ericsson is the industry leader in managed services. An independent global perception study with operators confirms Ericsson’s #1 position. Today, Ericsson is managing networks that together serve over 275 million subscribers globally.  We have more than 15 years of experience in managing multi-vendor, multi-technology networks for operators globally. Ericsson is a market leader in telecommunications services with extensive experience in advising and supporting operators to secure network quality, revenue enhancement and improved cost-efficiency.

 

 


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E-Business

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

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Nigeria Data Protection Commission (NDPC), in partnership with Bill Gates and Melinda Foundation and KPMG are developing open banking frameworks in a move to deepen financial inclusion.

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

L-r:; Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation,; Dr. Vincent Olatunji , national commissioner of the NDPC; and John Anyanwu, KPMG Head of Cybersecurity and Privacy,

This was the focus of discussion when Dr. Vincent Olatunji , national commissioner of the NDPC, received Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation, and John Anyanwu, KPMG Head of Cybersecurity and Privacy, in Abuja.

The commission revealed in a statement on X (formerly Twitter) that the purpose of the meeting was to discuss open banking frameworks for Nigeria, a project coordinated by the Gates Foundation.

Open banking refers to the practice of providing third-party financial service providers with access to bank account information, transaction data, and other financial data through the use of application programming interfaces.

The meeting served as a pivotal step in recognising NDPC’s crucial role in the project, formalising engagement to ensure robust input in the areas of data protection and privacy.

NDPC emphasised the crucial role of digital identity in the financial sector as well as open banking, stressing the importance of implementing measures to safeguard digital identities to foster trust and confidence

Dr. Olatunji also addressed challenges posed by digital lending companies regarding transparency in data processing activities.

The NDPC Boss noted that the Commission was already working with other stakeholders to tackle the challenges.

He highlighted the misconception among some banks regarding the roles of a Chief Information Security Officer and a Data Protection Officer, emphasising the legal requirement for all data controllers to have a Data Protection Officer.

 

 

 


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32m Attacks Thwarted on World Password Day

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Passwords serve as the foundation of our digital lives, but they also serve as the gateway for cybercriminals to hack into sensitive personal information. Considering their essential function, passwords remain a prime target for increasingly sophisticated cybercriminal attacks.

Therefore, taking proactive measures to safeguard accounts and personal information is imperative.

To mark World Password Day on May 2nd – highlighting the essential role passwords play in protecting our lives online – Kaspersky experts are providing essential tips to enhance password security, ensuring that users data stays out of the hands of attackers.

Weak and simple passwords have always been an attractive target for scammers as cracking them gives criminals access to multiple types of data – personal data, financial information, medical records etc.

Kaspersky telemetry indicates more than 32 million attempts to attack users with password stealers took place in 2023, this followed more than 40 million incursions in 2022.

These alarming statistics highlight the need for users to create strong, unique and varied passwords for different accounts. This way they can mitigate the risks of cyber threats and maintain personal security online.

To enhance password security, Kaspersky experts recommend the following steps and practices:

The ‘association method’ helps create strong and memorable passwords

The association approach involves creating a password from a sequence of words or ideas that have personal significance but are not easily guessable by others. A password can be based on a favourite quote, a memorable song lyric, or a unique combination of objects. This technique generates strong passwords without requiring complex memorisation, helping to maintain security while reducing the risk of forgetting. For example, a phrase “I first visited Paris in 2008” could be transformed into a password “IfvPin2o:o8”.

Are regular passwords too boring? How about emoji?

If using the same password everywhere becomes too much and you lack the imagination to make up something new, emoji-passwords could be a non-standard and safe option. Since they are a part of the Unicode standard, it is potentially possible to use them as passwords.

One of the most significant pros is that scammers cannot brute-force emoji-passwords, since various tools and dictionaries can’t crack combinations like these. More detailed information on how to set up an emoji password and the necessary requirements is available here.

The most obvious option is not the safest one

Using common passwords or default values such as “1234”, “password” or “admin” could make personal data and accounts vulnerable to scammers, since they use automated tools to guess the correct combinations.

It may take several seconds to find the right answer and gain access to personal data. A strong and complicated password includes a mix of letters, numbers, and symbols, while avoiding personal information such as names or birthdays.

Additionally, there are online public free services that allow everyone check how strong their passwords are to mitigate possible risks.

Old, but gold: one account – one password

This practice ensures that if one account is compromised, others remain secure. By creating a unique password for each account, you minimise the damage a hacker can do if they manage to steal one.

This approach isolates security breaches and helps protect sensitive data. According to a global survey, the average user has approximately 8 accounts. Remembering even 2-3 long and complicated passwords (containing up to 15 symbols) could be impossible for the majority of users.

In this case it is both safe and useful to shift the responsibility of remembering all the passwords to a security solution, such as Kaspersky Password Manager.


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Embracing AI to Help Reshape Business Dynamics and Customer Interaction

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By Tamara Rajić, Director of Business Strategy EMEA at Infobip

World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement.

The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

Unlocking AI’s potential – why companies can’t afford to miss out

What is remarkable is how AI adoption is growing its accessibility to the public. Platforms such as OpenAI, ChatGPT, and Dall-E have opened the doors to AI technologies, empowering individuals, and businesses alike to effortlessly explore and incorporate AI-driven solutions into their plans. This has sparked a culture of innovation and empowerment, enabling businesses to harness AI to expand their performance and efficiency.

Take AI-driven communication tools, like chatbots and virtual assistants for example. They are changing customer service experiences by delivering personalised, efficient, and proactive interactions. These solutions not only streamline support processes but also forge deeper connections with customers, fostering satisfaction, loyalty, and ultimately, business growth. Furthermore, AI empowers businesses to gather actionable insights from customer data, facilitating informed decision-making and targeted strategies.

Data quality plays a crucial role in the successful implementation of AI. Without complete and consistent data, implementing AI-powered technologies can lead to inaccurate results and hinder business decision-making. This is why it is important for businesses to invest in data quality assurance processes. And by analysing customer feedback across various channels, AI offers a deeper understanding of preferences and needs, enabling businesses to tailor their offerings and communication strategies accordingly. This level of personalisation increases the customer experience, promoting long-lasting relationships and brand loyalty.

Chatbots and virtual assistants are some of the most widely used AI-powered communication solutions out there, spanning across multiple industries and business types. They provide instant responses to inquiries, assist with product recommendations, and help with tasks like order tracking and appointment scheduling.

Navigating challenges in AI implementation

AI-driven automation streamlines processes, reduces manual workloads, and enhances operational efficiency, driving competitiveness and revenue growth. By leveraging AI-powered insights, businesses can identify high-value opportunities, estimate market trends, and improve resource allocation, thereby increasing ROI and market share.

This innovation is expected to catalyse significant transformations in traditional sectors such as banking and retail, leading to more personalised experiences and innovative consumer approaches. By understanding individual preferences, behaviours, and purchasing patterns, these sectors can offer tailored product recommendations, targeted promotions, and customised services.

With this being said, it is important to underline the critical function AI serves in customer support. By reducing wait times through AI-powered chatbots and providing assistance through the customer’s preferred communication channel, businesses can ensure a significant uptake in customer satisfaction.

Integrating AI into existing tools and systems does not come without its challenges. Businesses can encounter compatibility issues, data silos, and a shortage of skilled professionals with expertise in AI and machine learning within their talent pool. Demonstrating ROI in the early stages of AI technology adoption can also be challenging due to these obstacles. It is therefore important to identify high-potential use cases and the most impactful areas where AI can drive business growth and positive customer satisfaction and start from there.

Overcoming obstacles – to maximise AI’s potential

With its increasing accessibility and transformative potential, AI is fostering innovation, and amplifying creativity. By taking into consideration AI-driven insights and solutions, businesses can personalise interactions, streamline operations, and anticipate customer needs. However, this journey is not without trial and error. It demands careful navigation of data quality and integration complexities. Nonetheless, businesses should embrace AI as a catalyst for creativity and innovation, to unlock new possibilities, enriching the human experience and propelling organisations towards a future where the boundaries between humanity and technology seize to exist.


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