General News
Understanding the Concept of Micro Insurance

The importance of micro insurance in bailing Nigerian out of its low insurance esteem cannot be over estimated. In recent times, the practice has been receiving tremendous support among operators. With the integration of insurance businesses in Africa, especially as the country makes in-road into African countries, experts have opined that the time to embrace micro insurance is now.
According to Dr. Mike Ikupolati, president of West Africa insurance Association, insurance over the world, has been found to be a major player in the socio-economic development of societies and more recently in strive towards poverty eradication in our societies. Insurance in West Africa cannot therefore be an exemption. Given its rightful place in this poverty alleviation crusade, Insurance can help tremendously in uprooting completely the causes and effects of poverty in our societies.
To provide protection against risks, the poor have in the past developed informal and non-insurance mechanisms such as diversifying income sources, building assets by saving money, stocking food and investing in housing and healthcare, strengthening social networks, participating in reciprocal borrowing and lending systems, welfare associations and other informal group-based insurance systems. Some of them are enrolling in formal insurance or pension schemes or other formal social security systems. It also involves managing money well by controlling consumption and maintaining access to multiple sources of credit selling assets, exchanging gifts, cash transfer, diversifying crops etc,.
In West Africa, people had tried “OSUSU” as a means of providing for unforeseen contingencies. Unfortunately these have proved inadequate and have instead retarded economic growth and social mobility. Many elderly people live in poverty due to limited access to pension plans and saving facilities. These are the specialties of micro-insurance products today. Since loan facilities are increasingly impossible to access by the poor, the micro-insurance principles take cognizance of the situation of the poor and hence created products and services that are at the reach of the poor.
With this privileged information at the back of our minds, let us attempt to have a better understanding of micro insurance.
Micro insurance is a financial arrangement to protect low-income people against specific perils in exchange for regular premium payments proportionate to the likelihood and cost of the risk involved (Craig Churchill, 2006). This definition Churchill adds does not refer to the size of the risk-carrier; some are small and even informal while others may be very large companies.
The scope of risk, the risk themselves are by no means ‘micro’ to the households that experience them.
The delivery channel can be done through variety of different channels including small community-based schemes, credit chains or other types of micro finance institutions, but also by enormous multinational insurance companies.
Micro insurance is synonymous to community-based financing arrangements (Peter et al, 2002), including community health funds, mutual health organization, rural health insurance, revolving drugs funds and community involvement in user-free management. Most community financing schemes have evolved in the context of severe economic constraints, political instability and lack of good governance. The common future within all is the active involvement of the community in revenue collection, pooling resource allocation and frequent service provision.
Insurance functions on the concept of risk pooling and likewise regardless of its small unit size and its activities at the level of single community, so does micro insurance. Micro insurance links multiple small units into layer structure, creating networks that enhance both insurance functions through broad risk pools and support structures for improved governance i.e. training data bank, research facilities, access to reinsurance, etc. This mechanism is concerned as an autonomous enterprise, independent of permanent external financial lifelines and its main objective is to pool both risks and resources of whole groups for the purpose of providing financial protection to all members against the financial consequences of mutually determined risks.
Transactions are low-cost and reflect members’ willingness to pay.
Clients are essentially low-net-worth but not necessarily uniformly low and
communities are involved in the important phases of the process such as package, design and rationing of benefits.
The essential role of the network of micro insurance units is over and above what each can do when operating as a stand-alone entity.
And finally that cooperation among stakeholders is the key to successful provision of micro insurance to the poor, who constitute the teaming population in West African; mainly illiterates and are of low-income group who could hardly afford the prices of the conventional insurance products, currently sold by commercial insurers.
Small benefits amount are clearly defined and simple rules and their restrictions are
easily accessible, encompassing claims documents requirements and fast payment of benefits.
Also of value is the need for specially adapted client education, affordable premiums payable in small amounts as exclusive as possible.
To thread successfully in this unpopular road, the insurance practitioners must be facing or are ready to face some obvious challenges. The key principles of innovation for this market with enormous potentials are;
conventional wisdom in delivery of products and services has to be challenged even as
significant investment in customer education is imperative.
Volume is also a basis for returns on investment especially as technology has to be combined with the existing infrastructure.
It is paramount that for micro insurance to be successful,government huge investment in guaranteeing confidence in the sector by the private sector is paramount.
The challenges of micro insurance in West Africa are many. It is vital to know that our local conditions are unfavourable premium income is low, administrative costs are relatively high and infrastructure for insurance support is lacking. These explain why the commercial insurers in West Africa have not taken more interest in this market. Reaching the poor people, many of whom are illiterates and making a living in the informal economy is difficult. And benefit of insurance is often misinterpreted since most of them do not understand why the premiums are not refunded if no claim is made.
These challenges are compounded by the following;
No mechanism to systematically reach the informal workers and the workers themselves are largely unorganized in most cases, especially in cases where there is no employer contribution.
The poor may not be able to afford the full cost of running a conventional insurance due to insufficient government resources to cover recurring expenses and
inadequate infrastructure to provide appropriate services.
Micro-insurance as social security therefore,
fills the gap to provide coverage to the excluded and responds to an urgent need in the absence of formal social security.
Ikupolati had stressed that it also creates delivery mechanisms to extend government programmes to the informal economy while striving to integrate the informal and the formal.
The institutions or set of institutions implementing micro-insurance are commonly referred to as a micro insurance scheme.
There are government policies and programmes to reduce poverty and vulnerability by diminishing people’s exposure to risk and enhancing their capacity to protect themselves but in West Africa, these programmes are not particularly effective.The main obstacles being no mechanisms to systematically reach informal worker as well as the absence of employer contributions as earlier stated.
Micro-insurance is not a new invention. The industrial life assurance sold at factory gates in American cities in the early 1900s made the then Metropolitan life insurance company, the largest industrial life assurance as the forerunner of what today is known as commercial micro-insurance.
It was simply a response to a market demand managed in a manner that made the products appropriate for the market. The delivery channels, agents at each factory gates, were specific to this market. The premiums reflected the particular risks of the factory worker market. Coverage responded to the workers specific needs, premium collection on pay day as the workers exited the factories were efficient. In general, industrial life assurance was then a response to a market that provided access to quality insurance products for low income workers and access to a large market for the insurers.
Today the need to meet the demand of the poor is becoming increasingly significant as majority of the population in West Africa especially live in the rural areas where access to micro-finance has been limited and hence insurance provisions are at low ebbs. Consequently, the provision of insurance products to micro-finance clients is becoming increasingly common and popular. Much has been learnt over the past decade about how to design products to better meet the needs of the poor.
The provision of any financial services to the poor must start with an understanding of client demand.
What are the financial needs of the poor?
In developing economics and particularly in the rural areas, many activities that would be classified in the developed world as financial are not monetized, that is, money is not used to carry them out. Almost by definition, poor people have very little money. But circumstances often arise in their lives in which they need money or the things money can buy.
In Stuart Rutherford’s recent book The Poor and Their Money, he cites several types of needs
Lifecycle Needs: such as weddings, funerals, childbirth, education, home building, widowhood, old age.
Personal emergencies such as sickness, injury, unemployment, theft, harassment or death as well as disaster such as fires, floods, cyclones and man-made events like war or bulldozing of dwellings.
The work of Rutherfod, Wright and others had caused practitioners to reconsider a key aspect of the micro-credit paradigm: that poor people get out of poverty by borrowing, building micro-enterprises and increasing their income. The new paradigm places more attention on the efforts of poor people to reduce their much vulnerability by keeping more of what they earn and building up their assets.
While they need loans, they may find if as useful to borrow for consumption as for micro-enterprises.
A safe, flexible place to save money and withdraw it when needed is also essential for managing household and family risk.
Poor people over the years have found creative and often collaborative ways to meet these needs, primarily through creating and exchanging different forms of non-cash value. Hence, the idea of micro insurance cannot be totally strange to them.
Therefore, micro insurance can be offered in many areas among them; health risks, injury or death as well as property risks such as agriculture risks such as low yield, theft travel risks etc,. Individuals in the low-income bracket have needs and preferences that may vary. Micro insurance product design must therefore reflect this heterogeneity and premium payments should also be tailored to the customers’ cash flow position.
General News
Nearpays, Nigerian Fintech Becomes First African Startup to Win UN’s AI for Good Innovation Factory

Nearpays, Nigerian fintech, has won the AI for Good Innovation Factory grand finale — the first African startup ever to take the global title in the competition, which runs as part of the United Nations’ AI for Good Global Summit.

The competition drew more than 500 startups worldwide, each pitching AI solutions aimed at social and economic challenges.
The summit itself is organised by the UN through the International Telecommunication Union (ITU) in partnership with several UN agencies, convening governments, researchers, startups, and technology companies around AI’s role in development.
Nearpays’ route to the title ran through Johannesburg, where it won the African regional competition, before advancing to the global finals in Geneva.
There, the company progressed through the semi-finals and claimed the grand finale — a first for the continent.
The company describes the win as bigger than a corporate milestone, calling it a victory for African innovation and proof that technology built to solve local problems can compete, and win, on the world stage.
Nearpays was founded to close a stubborn gap in African payments: small and medium-sized businesses that can’t afford or access traditional point-of-sale terminals.
Cost, availability, and deployment hurdles have kept many merchants — particularly in rural and underserved communities — locked out of digital payments.
Its answer is SoftPOS: an AI-powered platform that turns compatible Android smartphones into payment acceptance devices, letting merchants take contactless card payments with nothing more than their phones. AI is embedded across the platform, supporting payment processing, compliance, fraud detection, and business operations.
Crucially, the platform was built for African infrastructure realities — it works both online and offline, so merchants can keep accepting payments even without internet connectivity.
The company credited its team’s years of product development and customer engagement for the result, and thanked the UN, the ITU, and the AI for Good initiative for building a platform where innovators can apply AI to real-world problems.
It also said it hopes the win encourages more African founders to build technology that answers local needs while competing internationally.
For Nearpays, the title closes one chapter and opens another, as the company pushes on with expanding digital financial infrastructure across Afric
General News
LASG Signs PPP Concession Agreements to Advance Digital Services, Others

The Lagos State Government has signed four major concession agreements across healthcare, transportation, digital governance and outdoor advertising sectors, paving the way for private sector participation into areas central to the State’s infrastructure and service delivery agenda.

The agreements were signed at a ceremony coordinated by the Office of Public-Private Partnerships, in collaboration with the Ministries of Health, Transportation, Justice, Environment and Water Resources, as well as the Motor Vehicle Administration Agency (MVAA), Lagos State Blood Transfusion Committee (LSBTC) and the Lagos State Signage and Advertisement Agency (LASAA), in Lagos.
One of the key projects is the development of MyLagosApp, a unified digital platform designed to make government services more accessible to residents and visitors.
Under a 10-year concession agreement, LA Crème Nigeria Limited, with technical support from MTN Nigeria, will design, finance, build, operate, maintain and transfer the platform. Once operational, it will provide users with seamless access to a wide range of government services, including payments, traffic updates, emergency support, business information and tourism resources through a mobile application.
The State also signed a 20-year concession agreement with Anchor Advisory Partners for the full automation of the Lagos State Motor Vehicle Administration Agency (MVAA).
Reflecting on the significance of the agreements, the Special Adviser on Public-Private Partnerships, Mrs. Bukola Odoe, said the projects demonstrate how strategic partnerships can translate government policy into tangible improvements in the lives of Lagosians.
She added, “Government is at its best when it is practical – when policy leaves the boardroom and shows up in the hospital ward, at the licensing office, on the commuter’s phone and along the streets of our city. That is what today is about.”
In his response, Mr. Oluwaseun Osiyemi, Commissioner for Transportation, commended all stakeholders who contributed to the successful execution of the agreements.
He also noted that the signing reflects the State’s determination to continually improve public service delivery, adding that residents would begin to experience the benefits as implementation progresses across the various sectors.
General News
Fintech Brands Should Communicate Right in a VUCA Economy

By John Kokome
In today’s business environment, success is no longer determined solely by the quality of a product or the sophistication of technology. Increasingly, it is shaped by how effectively an organisation communicates, especially in periods of uncertainty. For fintech companies operating in Nigeria and across Africa, communication has become as critical as innovation itself.

The world has become what strategists describe as a VUCA environment, volatile, uncertain, complex and ambiguous. Economic shocks, fluctuating exchange rates, changing regulations, cybersecurity threats, misinformation, and evolving customer expectations have made the financial services landscape more unpredictable than ever. In such an environment, silence creates suspicion, while poor communication erodes trust. For fintech brands whose business model depends almost entirely on trust, getting communication right is no longer optional; it is existential.
Unlike traditional banks that have spent decades building institutional credibility, many fintech companies are relatively young. They rely on digital interactions rather than physical branches. Customers often never meet anyone representing the company. Every notification, social media post, customer service response, email, and public statement, therefore, becomes an opportunity either to strengthen or weaken confidence.
The collapse of several global crypto platforms, periodic payment service disruptions, and increasing incidents of digital fraud have made consumers more cautious than ever. Users now ask difficult questions before trusting any financial technology platform. Is my money safe? Is my data protected? Can I rely on this platform during periods of market uncertainty? The answers are communicated not only through actions but through consistent, transparent and timely messaging.
Communication during crises often separates resilient brands from those that struggle to recover. Too many organisations still believe that crisis communication begins when a system fails or when negative stories trend online. In reality, crisis communication starts long before a crisis emerges. It begins with building credibility over time.
When service interruptions occur, as they inevitably will in any technology-driven business, customers rarely expect perfection. What they expect is honesty. They want prompt acknowledgement, clear explanations, regular updates, and realistic timelines for resolution. Delayed responses or corporate jargon often inflict more reputational damage than the technical failure itself.
The same principle applies to regulatory communication. Nigeria’s fintech ecosystem continues to evolve under the guidance of regulators seeking to balance innovation with consumer protection. Policy adjustments, licensing requirements, compliance directives, and foreign exchange reforms frequently affect operations. Fintech companies must resist the temptation to hide behind legal language. Instead, they should translate regulatory developments into simple, customer-friendly information that explains what is changing, why it matters, and what customers need to do.
Equally important is internal communication. Employees are often the first ambassadors of any organisation. During uncertain economic conditions, staff members also seek reassurance about business direction, leadership decisions, and organisational stability. When employees receive little information, rumours fill the vacuum. Companies that communicate openly with their teams are more likely to maintain morale, improve customer experience, and protect their reputation.
Another defining feature of the VUCA economy is the speed at which misinformation spreads. A single misleading social media post can trigger panic withdrawals, damage investor confidence, or create unnecessary anxiety among customers. Fintech brands therefore require active reputation management, digital listening, and rapid response mechanisms. Waiting for mainstream media to pick up a story before responding is increasingly a costly mistake.
Beyond crisis management, communication should also educate. Financial literacy remains relatively low across many parts of Africa. Many customers still struggle to understand digital payments, cross-border transactions, digital assets, savings products, or cybersecurity risks. Fintech brands that invest in continuous customer education position themselves not merely as service providers but as trusted financial partners. Educational communication creates confidence, drives adoption, and builds long-term loyalty.
Leadership visibility also matters. In uncertain times, people trust people more than logos. Founders, chief executives, and senior executives should communicate regularly, not merely during product launches or fundraising announcements. Thought leadership, media engagements, stakeholder dialogues, and community participation help humanise brands and reinforce credibility.
Perhaps the greatest communication challenge for fintech companies is balancing optimism with realism. Marketing campaigns naturally celebrate innovation and growth. Yet credibility demands acknowledging challenges while demonstrating preparedness. Customers are increasingly sophisticated; they recognise exaggerated promises and quickly lose confidence when expectations are not met.
As competition intensifies across Africa’s digital financial services industry, product differentiation alone will become increasingly difficult. Features can be copied. Pricing can be matched. Technology can be replicated. Trust, however, remains a durable competitive advantage, and trust is built through consistent communication.
The fintech brands that will thrive in this VUCA economy will not necessarily be those with the most sophisticated applications or the largest funding rounds. They will be those who communicate with clarity, consistency, empathy, and transparency. In an era where confidence is currency, effective communication is no longer a support function; it is a strategic asset that can determine whether a fintech brand merely survives uncertainty or leads through it.
John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa. He currently leads strategic storytelling, reputation management, and stakeholder engagement initiatives at the company, focusing on building trust, transparency, and financial literacy in the digital assets space.
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