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Tips to Making Insurance Agents Improve on their Careers

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In insurance business, the role of agents is as old as the business itself. The first introduction of insurance to rural dwellers, more often than not, comes from the agents. That explains how important their work can be in advancing the insurance industry. However if agents must excel in their work, there are tips that can assist to enhance their career. Among these tips, there are some that are outstanding which insurance agents must keep close to their chest. There is something inherent in human nature to want to quantify and rank things. Whether its sport teams, songs, movies, or restaurants, people want to know and decide what are the best or worst. And there is something ubiquitous about ranking things in groups of 10. These top ten tips are useful in helping agents to improve their career.
Among the most outstanding in this order of things is planning for the future. Planning in insurance as in any other profession pays off on the long run. Planning helps in shaping a vision toward reaching a future destination and reminds one that success does not happen by chance. Starting small is better than not starting all. If you need help with planning for the future and your career, it is advisable to find a mentor. A mentor will be able to see things from a different angle and offers you advice based on experience, which can translate into an easier, better and more focused path.
Another tip is to start marketing or improve on present level of marketing. Marketing is one of the keys to success and the best way to keep your career moving forward therefore not taking it seriously has a negative impact on the expected end of the road results. Effective marketing opens doors to unexpected opportunities. Marketing is everything that you do to reach and persuade prospects. The sales process is everything that you do to close the sale. Both are necessities for success. Marketing is the difference between a small increase and an exponential increase in sales. By strategically combining marketing and sales you will experience a successful amount of business growth. In this electronic age, there are more marketing opportunities with social media.
Underwriters and agents must work in close relationship. Experts have suggested that it is crucial for agents to do their home work well in order to have a complete understanding of the business terrain, especially against the background that every agent has a complete understanding of the risk and different definition of a complete submission. It is important to bear in mind that insurance is a business of people. The underwriters are the gatekeepers and trusted eyes for the companies. Therefore agents should reach out to the underwriters on submissions in areas where they might need more information.
Agents must learn to maximize their. It is often said that time is money. Taking care of business requires that you maximize your time as it is your most important asset. Developing a short "to do list" the night before will not only put you on track but also to get organized. For example, taking time during the day to call clients, checking emails for enquiries and responses or market your services are some of the things that should be focused upon. It is advisable to give full concentration to the job without opening roads to unnecessary interruptions like phone calls, emails, and attending to visitors that are unconnected with moving forward.
Update your technical skills. When it comes to technology, insurance agents need to stay abreast of and embrace new technologies, or run the risk of being outmodel. The boom of cyberspace and e-commerce has opened up new opportunities for technology. It is therefore expected that agents should utilize technology, a situation that will also assist in time management. Using the right tools will help in terms of time and efficiency. Expectedly agents should adopt the attitude of knowing that change is interesting and challenging, and that you are young at any age if you are planning for tomorrow.
Understand the value of your reputation. Reputation is what people use to judge your worthiness for career advancement. You must take aggressive action to protect your reputation. No matter how good, honest or full of integrity you are in your career, accusations of misconduct or mistakes will come your way, particularly if you’re ambitious. If it looks like your reputation may suffer a hit, it is time to apply a candid, clear, focused and firm approach to address the situation. Agents should learn to maintain their integrity by being positive and polite, honest and above all, professional.
Continue with professional developmental. One way to enhance your reputation is to get involved with professional organizations that allow you to grow your network, stay aware of trends and increase your knowledge base. It is important that they take responsibility for professional development.
Maintain work/life balance. Achieving a balance between work and life has become more complex over time. You must have balance in your life if you want to be more effective at work. We all have been under pressure to produce, meet sales goals and juggle multiple projects at one point or another. However, it is important to be able to separate work from personal life. This is for obvious reasons, because an agent that is taking stress home will most likely be unable to eat or sleep because of stress. It is advisable to delegate everything you can, learn to turn off the phone, exercise regularly and get quality sleep. Without proper sleep, the effect would tell in ones effort to concentrate.  Understand office culture. Like it or not, every workplace is a political environment. Office politics may be good or bad, depending on who is involved. Office politics are simply the connective tissues of the formal organizational structure. Gaining insight to predict and avoid roadblocks, and taking advantage of scoring opportunities is the name of the game. Therefore, it is instructive to stay away from office gossip and always be positive about others. There will be things you will want to take a stand on. Just think it through first. Be choosy and think about how you can make it a win-win situation.
Appreciate your Customer Service Representative (CSR). Agents who excel take CSR very dear to their hearts. To be able to achieve anything, then a focused agent must take his CSR important, because it has a wealth of information that is well-connected.. Relationships are built on reciprocity. You’re bound to need advice, an extra hand, or someone to bail you out of a jam now and again. It could be said that your CSR lies in your success.

 


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NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

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Nigerian Communications Commission (NCC) has unveiled plans to introduce a Telecoms Identity Risk Management System (TIRMS) platform to tackle SIM-related fraud, strengthen digital security and boost confidence in Nigeria’s digital economy.

NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

Aminu Maida, executive vice chairman of the commission, disclosed this on Thursday in Abuja at a stakeholders’ consultative forum on the proposed platform and planned regulatory changes.

Maida, represented by Rimini Makama, executive commissioner, Stakeholder Management, said the Mobile Station International Subscriber Directory Number (MSISDN), commonly known as SIM or mobile phone number, had become central to financial transactions, digital identity and access to services, but warned that its widespread use had also created vulnerabilities.

He noted that fraudulent activities linked to recycled, swapped, churned and barred SIMs had emerged as a major channel for identity theft and financial crimes, weakening trust in digital platforms.

He said, “The Mobile Station International Subscriber Directory Number commonly known as the SIM or mobile phone number has evolved into a critical identifier underpinning financial transactions, digital authentication, and access to essential services across all sectors of our economy.

“This evolution, however, has created new and challenging vulnerabilities. The fraudulent use of churned, recycled, swapped, and barred MISISDN’s has become a significant vector for financial fraud and identity theft, eroding public trust in our digital platforms and undermining the identity of systems we have worked hard to build.

“It is in direct response to these challenges that the Commission has initiated the Telecoms Identity Risk Management System Platform.”

According to him, the platform will enable service providers to verify mobile numbers flagged for suspicious or fraudulent activities before granting access, a move expected to reduce exposure to fraud and improve accountability.

He added that the system would enhance coordination among regulators, financial institutions and security agencies to build a more resilient digital ecosystem.

To support the rollout, the commission has proposed amendments to its Quality of Service Business Rules and the Registration of Communications Subscribers framework.

The proposed changes will require telecom operators to notify subscribers at least 14 days before recycling their lines and to upload details of churned numbers to the platform within seven days.

The amendments also introduce stricter provisions for blocking fraudulently registered or misused SIMs, aimed at improving transparency and protecting consumers.

Maida said the initiative reflects the commission’s commitment to collaboration and a whole-of-government approach to addressing digital risks, urging stakeholders to actively contribute to shaping the framework.

Also speaking, Olatokunbo Oyeleye, director of Cybersecurity and Internet Governance at the commission, emphasised the importance of trust in the digital economy.

“As rightly noted, digital trust is the operating licence of modern economy. Without it, nothing scales and with it everything accelerates. For our sector, this trust must be embedded across the entire value chain,” she said.

It was reported earlier that the NCC proposed that telecom operators must give subscribers a minimum of 14 days’ notice before deactivating their SIM cards over inactivity or post-paid churn.

The proposal was contained in a consultation paper titled Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform, dated February 2026 and published on the Commission’s website.

Under the proposed amendments to the Quality-of-Service Business Rules, the NCC stated that “prior to churning of a post-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line.”

It added, “This notification shall be sent at least 14 days before the final date for the churn of the number.”

A similar provision was proposed for prepaid subscribers. The commission said, “prior to churning of a pre-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line,” stressing again that the notice “shall be sent at least 14 days before the final date for the churn of the number.”


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Kidnappers Now Use Banks to Collect Ransoms — Expert

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Dr. Kabir Adamu, a security expert, has raised concern that kidnappers in Nigeria are now using banks to collect ransom payments.

Kidnappers Now Use Banks to Collect Ransoms — Expert

Pix… CNBC

Adamu explained that in the past, kidnappers typically demanded cash payments for ransom.

However, there has been a noticeable shift to using mainstream banks for transactions.

Speaking on Arise News, Adamu, who is the CEO of Beacon Security and Intelligence Ltd, said this trend is worrying. In the past, kidnappers usually demanded cash, but now they are asking victims’ families to pay money through bank accounts.

He revealed that his team has tracked cases where ransom money was paid into bank accounts and successfully withdrawn.

Although he did not mention the banks involved, he said some progress is being made to address the issue.

Adamu explained that criminals previously used fintech platforms, but have now moved to traditional banks. This shift raises serious concerns about how well banks are monitoring transactions and following regulations.

He said Nigeria has improved its financial intelligence systems, especially after being removed from the Financial Action Task Force (FATF) gray list.

However, he noted that there are still weaknesses in how rules are enforced.

According to him, “A lot has been done in terms of policy, but there are still major gaps in operations and compliance.”

“We’ve monitored kidnapping for ransom cases where the ransom is being collected by formal banks,” Adamu said.

“My team and I were shocked when the ransom demand was made in a formal bank. It was paid and collected. I don’t want to mention the names of the two banks that were extremely guilty, but even for those two, progress is being made,” he said.

The security expert noted that although fintech platforms had previously been linked to ransom payments, criminals have now shifted their operations to traditional banking channels, raising significant concerns about compliance and oversight in the banking industry.

Adamu emphasized that this shift in tactics underscores the urgent need for stronger accountability measures and compliance standards within Nigeria’s financial institutions.

He also pointed out the challenges faced by regulatory bodies in fully addressing the issue, despite recent advancements in financial intelligence efforts.

“From the point of view of policy, a lot has been done, but from the point of view of operations, there is still a lot that remains to be done,” Adamu stated.

According to a report by SBM Intelligence, Nigeria’s kidnap-for-ransom crisis generated at least N2.57 billion for criminal groups between July 2024 and June 2025.

The report, titled “The Year Ahead at an Inflexion Point,” highlighted that despite kidnappers’ demands totaling N48 billion during the year, they only received N2.57 billion in actual payments.

 


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Stakeholders at Crisis Management Flagship Conference 2026 Call for AI-Driven Preparedness, National Coordination

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CMC Connect LLP (Perception Consulting) convened the Crisis Management Advocacy Month Flagship Conference 2026 in Lagos, spotlighting the urgent need for artificial intelligence-driven strategies and more coordinated systems to address today’s rapidly evolving crisis landscape.

The conference, held at the Metropolitan Club, Lagos, brought together key stakeholders from government, industry, and the communications ecosystem under the theme, “Crisis Management in the AI Milieu: Fresh Threats, Smarter Responses.” Discussions throughout the event reinforced the need to shift from reactive crisis management to a more proactive, intelligence-led approach to preparedness.

In his welcome address, Yomi Badejo-Okusanya, Lead Partner at CMC Connect LLP, called for a fundamental repositioning of crisis management within organisational leadership. He noted that crisis management must move from the background to the centre of leadership, stressing the importance of anticipation, preparation, and decisive leadership in navigating crises. He described the conference as part of a broader movement aimed at redefining preparedness in an increasingly volatile environment.

Badejo-Okusanya also announced the launch of Crisis-X, an AI-driven crisis management platform developed by CMC Connect LLP, describing it as “built for speed, intelligence, and the demands of the current moment.”

“In the age of AI, a stitch in time doesn’t just save nine, it preserves reputation, leadership, and the trust that underpins both,” he added.

Delivering the keynote address, Bosun Tijani, Honourable Minister of Communications, Innovation and Digital Economy, highlighted the growing importance of data, technology, and coordinated systems in managing modern crises.

He emphasised the need for a forward-looking approach, stating that while crises are inevitable, responses can be shaped through preparedness. “With the right data and systems, organisations can move from reacting to crises to anticipating risks and managing them in real time,” he said.

A key highlight of the conference was the unveiling of the CMC Connect Crisis-X Intelligence Engine, an AI-powered platform designed to enhance how organisations detect, analyse, and respond to crises. The solution integrates real-time monitoring, sentiment analysis, strategic response planning, and recovery mechanisms. It also incorporates emotional intelligence capabilities to help organisations better interpret and respond to public sentiment during critical situations.

In addition, a Public Verification Portal was introduced to help combat misinformation by enabling organisations to validate and disseminate accurate information in real time, thereby safeguarding credibility and strengthening public trust.

Discussions at the conference reflected a shared concern about the speed and complexity of modern crises, particularly in an era shaped by digital platforms and artificial intelligence. Speakers noted that misinformation now spreads faster than institutional responses, placing credibility and trust at the centre of effective crisis management.

As one of the key observations from the sessions highlighted, “today, crises are faster than facts, louder than truth, and increasingly engineered,” reinforcing the urgency for organisations to adopt faster, more coordinated, and intelligence-driven responses.

As the conference drew to a close, participants collectively underscored the importance of embedding preparedness as a strategic priority. There was a shared commitment to leveraging innovation, collaboration, and responsible use of technology to navigate an increasingly complex risk environment.

In his goodwill message, Olalekan Fadolapo, Director General and Chief Executive Officer of the Advertising Regulatory Council of Nigeria, who represented the Honourable Minister of Information and National Orientation, Mohammed Idris Malagi, commended the Board and Management of CMC Connect LLP for its forward-thinking approach to crisis management.

He raised concerns about the growing misuse of artificial intelligence by unregulated content creators to spread misinformation and amplify negative narratives, urging stakeholders to deploy AI more responsibly in support of national development.

Dignitaries at the event also included Femi Olubanwo, Immediate Past President of Igbobi College Old Boys Association and Partner at Banwo & Ighodalo; Kunle Elebute, Immediate Past Chairman of KPMG Africa and current Chairman of CMC Connect LLP; and Bolajoko Bayo-Ajayi, the first female President and Chairman of Council of the Nigerian Institute of Marketing, among other distinguished guests.

The Crisis Management Advocacy Month Flagship Conference ultimately reinforced a central message, while crises are inevitable, organisations that invest in anticipation, intelligence, and coordinated response will be better positioned to protect trust and emerge stronger.


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