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Jonah Jang’s MTN Faux pas

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No doubt these are not the best of times for Plateau state, and for its governor, the main priority would be restoring the famed peace on the plateau, but that wasn’t what Governor Jonah Jang bargained when he made an unexpected faux pas on MTN Nigeria over a call centre manager’s decision to vacate the state for reasons of insecurity and safety of staff.

When news first broke on social media that the Plateau state government had called on residents and indigenes of the state to boycott services of MTN Nigeria, it was taken as one off the ever rolling mills of Nigeria’s rumour banks.

However, Yiljap Abraham, plateau state commissioner for information and communication, said last week in paid advertisement in select national newspapers that the state government took the decision following what he termed the mobile providers’ “discriminatory remuneration and underpayment of the over 1, 700 workers at the MTN Jos Call Centre, majority of whom are citizens of Plateau state, in comparison to their colleagues in other Call Centres across the country.”

The Plateau government has even set up a coordinating office let by its director-general, research and planning in the governor’s office to monitor and collate the effectiveness of its boycott call (or is it order?).

How do you order citizens to boycott services of a mobile operator that offers you the biggest coverage? What peace message would you be serving calling for a boycott when the issues could have been resolved otherwise if properly investigated?

Wale Goodluck, corporate services executive (CSE), of MTN Nigeria noted that the call centre was operated by an outsourced partner, Messrs CNSSL who employed about 650 staff. So it wasn’t yet up to the figure of 1, 700. The MTN CSE noted that the centre was to ultimately grow to employ about 2, 200 personnel.

He stated that continued ethno-religion violence in the state had put the lives of the call centre staff at risk prompting CNSSL to shut down the centre.

“MTN chose to open the call centre facilities in Jos with the hope of contributing to peace and harmony in the city by gainfully engaging the youth. It is sad that we are no longer in a position to do so, as our partners have had to close shop due to the prevailing situation in the area,” said Goodluck.

For a government desirous of maintaining good corporate relationship, especially with multinational big spenders, Governor Jang ought to have explored other avenues of mitigating the operator’s concern about security of its staff rather than choosing the war path.

Instead of stating: “MTN is not the only service provider and the obvious option for Plateau state citizens is to have recourse to alternative GSM services;” the government needed to have called the call centre operator and discussed terms of engagements.

No doubt Plateau state remains a keg of gun powder in the Nigeria security equation. Not until the deep rooted socio-ethnic-religious issues dividing the citizens are resolved, boycotting services of a mobile operator would rather add to the burden.

Often times, those who govern us appear oblivion of the real issues but rather chose to chase shadows as demonstrated by Governor Jang. By glossing over the Plateau crisis and using MTN as a scapegoat, Jang may possibly be opening up a Pandora’s Box.

Nigeria still grapples with issue of quality of service offered by operators. Broadband penetration remains a herculean task without feasible solutions in sight. Telecom services although largely seen as a big success story, remain largely an urban phenomenon.

Plateau state and the entire north region, (except Abuja) remains underserved due largely to factors other than insecurity. The issue of insecurity occasioned by activities of al Qaeda linked terrorists groups only adds to exacerbate an already bad situation.

Whereas Governor Jang, would want citizens to believe the call centre was direct investment of MTN Nigeria, truth is that CNSSL (communication network support services limited) is a wholly owned Nigerian ‘telecom support services company with expertise in design, implementation and maintenance of fibre optic cable networks, copper networks, access networks, and VSAT/ wireless networks.’

Writing in a post by Emeka Oparah, Airtel Nigeria Communications Diretor on facebook last week several commentators lampooned the governor for his action:

Emeka Ogbeide: You now know why we are where we are! Dis man na governor but na ororo dey him head. How can he produce concrete result? Warning; any location with a military chief executive will be no different. They never depart from barrack autocracy. Edo state just escaped. Watch out for others, joro jara joro.

Ifeyenwa Chybe: If this is quite tru…….pls i suggest he need medicals……

Ken Ogujiofor: What a shame, relocation of call centre which employs 1700 workers is more important to Jang than the security of about 3m people within Jos and environ to be d front burner for his state executive meeting. We sure do have ladders (sorry LEADERS) in this country. Next time they will meet to issue orders for boycott of beef by indigenes as a result of Fulani cattle rearers attack.

This is one experiment going awry and for Plateau government and indigenes, they still have time on their hand to ameliorate the situation by calling on the affected parties for meaningful dialogue.

Definitely, it is in the best interest of both parties to get the call centre up and working – it saves employment burden for the Plateau state government, raises MTN’s profile in the national spread and increases capacity of the young graduates who finds job in these centres.

 


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d.light Provides 10,000 Solar Home Systems to Refugees

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d.light, the global provider of transformational household products and affordable finance for low-income households, is providing 10,000 subsidized solar home systems to refugees who have fled conflict in South Sudan and the Democratic Republic of Congo and who are now living in refugee camps in Northern and Western Uganda.

The 10,000 units are part of a wider initiative to supply 23,000 solar home systems to Ugandan refugee communities.

The project is being funded by a USD$3.4M grant from Private Sector Foundation Uganda (PSFU), a body made up of business associations, companies and public sector agencies in Uganda: and Energising Development (EnDev), an international programme by the German, Dutch, Norwegian and Swiss governments to provide access to affordable, reliable, sustainable energy for delivering social, economic, and environmental change.

The project began in April and is scheduled to run for 12 months. Funds from the grant are subject to results based financing (RBF) and d.light will only receive funding for solar home systems that have been installed.

Each solar home system from d.light features three high-efficiency LED lights, an FM radio with MP3 playback, mobile phone charging capability, and a portable solar flashlight.

Commenting on the news, d.light’s Managing Director for Uganda Douglas Gavala said, “With this grant, we can expand the important work we’re doing to improve living conditions for underserved refugee communities from South Sudan, the DRC and elsewhere who are living in refugee camps in Uganda.

“A solar home system significantly improves the quality of life and wellbeing of a household – whether it’s providing entertainment or letting a family stay up to date on local and global news on the radio or enabling children to continue reading and studying after dark.

“As well as benefits at home, d.light products also bolster household income in Uganda’s refugee settlements by extending working hours for tradespeople and small businesses, and providing an income for residents who work as d.light salespeople in the settlements.

“By providing high-quality solar products at an affordable price, we are improving the quality of life for displaced people while simultaneously encouraging economic activity at a grassroots level.”

 


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DG NITDA Reiterates Needs for Safe and Inclusive Digital Environment

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To forge strategic partnerships and collaboration for the advancement of Nigeria’s digital transformation Agenda, the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa has reiterated the need for a safe and inclusive online environment responsible for human and Artificial Intelligence (AI) practices in country.

Inuwa made the statement while playing host to a team from TikTok who visited Agency’s Corporate Headquarters in Abuja to seek alliance towards bolstering the country, which aligns with President Bola Ahmed Tinubu priority area of strengthening national security for peace and prosperity.

The DG stated that content moderation strategies will help in addressing online problems like hate speech, misinformation, and cyberbullying in relation to the protection of minors across the country.

“With the Code of practice for Interactive Computer Service Platforms/Internet Intermediaries in place, this has helped in ensuring digital safety in accordance with global best practice and content moderation to enhance security”, he said.

He further noted that “no organisation or institution can operate in silos, we need each other for the actualisation of our goals and objectives towards services delivery and for the advancement of the Nation.”

Highlighting some critical areas, Inuwa stated that leveraging on the platform will advance the country through Digital Literacy 4 All (DL4ALL), Capacity Building, knowledge sharing, trainings, and curbing misinformation, digital safety with the aim of creating a safer cyber space and empowering online environment for Nigerian users.

He added that the platform allows for creative expression through filters, stickers, and editing tools, entertainment and comedy are dominant themes, and informational videos on various topics are gaining traction which has become a launchpad for influencers and trends that can go viral.

Inuwa also explained that NITDA’s Strategic Roadmap and Action Plan 2.0 (SRAP 2024-2027) is structured around eight pillars which include; Fostering Digital Literacy and Cultivating Talents, Building a Robust Technology Research Ecosystem, Strengthening Policy Implementation and Legal Frameworks, Promoting Inclusive Access to Digital Infrastructure and Services, Enhancing Cybersecurity and Digital Trust, Nurturing an Innovative and Entrepreneurial Ecosystem, Forging Strategic Partnerships and Collaborations, and Cultivating a Vibrant organisational Culture with an Agile Workforce.

In her earlier remarks, the Head of Government Regulation and Public Policy TikTok Nigeria and West Africa, Mrs Tokunbo Ibrahim has revealed that NITDA is one of its biggest and critical stakeholders in Nigeria that has an outstanding strides and performance in advancing the digital economy sector.

Ibrahim commended NITDA for its various initiatives, programmes, and policies set in place and aligns with that of TikTok, providing the opportunity were Nigerians use the platform to market, sell and export their products and services as well as talents to the outside world and make a living out of it.
She pointed out that there are projects and programmes that TikTok platform has forge ties of collaboration with, like the Africa creator hub where they do campaigns for tech creator, support, empower, and educate them on how to create contents and explore other sections of the platform, changing their narrative and adding values to what they are doing.

Ibrahim also added that TikTok platform considers online safety as one of its critical areas to secure the cyber space by providing an avenue for users to thrive and be productive in their various activities.

TikTok is currently running African mall to push the narrative of Africa to the world and creators are being equipped with information that they can create contents for products and services in Nigeria, thus can be exported to other countries of the world attracting investments


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Dr. Adesina, AfDB Group President Calls for Media Transformation to Uplift Africa’s Global Narrative

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Dr Akinwumi Adesina, the President of the African Development Bank Group, delivered an impassioned plea for more balanced media coverage of Africa and its development, noting it was critical for changing false narratives.

Adesina said this on Thursday in a keynote speech to the All Africa’s Media summit in Nairobi, attended by nearly 300 participants from across the continent. He praised the crucial role the media plays in strengthening democracy and advancing inclusivity.

The Bank Group president said there were many positive developments in Africa yet the continent continues to suffer misrepresentations which undermine its economic progress and investment potential.

“Despite the significant progress within our continent, the prevailing media narrative often focuses on negative stereotypes, overlooking the substantial advancements and resilience Africa demonstrates,” he added.

Adesina said there was plenty of positive news to report about and highlighted the continent’s economic resilience regional and amid global challenges. He said that in 2023, Africa’s growth rate surpassed the global average, with 11 African nations ranked among the world’s fastest-growing economies.

Adesina referenced a 2021 Africa No Filter Report, which revealed significant adherence to outdated and negative clichés in media reports about Africa. “It’s time for change,” he declared. “We must reshape the narrative about Africa to reflect its true spirit and potential.”

He emphasised the critical nature of information and its ability to have a profound negative impact on development and investor perceptions even though an in-depth investigation by Moody’s Analytics had shown the continent was much less of a risk than many other continents.

“We must promote a balanced view that highlights both the challenges and the many successes of Africa. It’s about changing perceptions and showcasing Africa as a continent rich with opportunity and innovation.”

The Bank Group President also spoke about the challenges and transformations within the media sector, highlighting the impact of digital technology.

“The media landscape has dramatically shifted with the rise of the internet and mobile technology, leading to a proliferation of digital platforms,” Adesina declared.

“While this has democratised information, it has also complicated issues, the distinction between fact and fiction can become blurred.”

To counter unfair and unbalanced narratives, Adesina urged the creation of a powerful, globally respected African media and proposed strategic collaborations among regional financial institutions to support this cause, emphasising the need for media to act as a catalyst for development.

“We need to celebrate and promote the continent’s successes, turning the tide against the longstanding stereotypes that have clouded the global view of Africa… What you call yourself, is the name others will subscribe to you.”

“For as long as we continually denigrate ourselves and play into the hands of those who control the narrative about Africa, we will be stuck with a label that does not belong to us,” he concluded.

He highlighted the African Development Bank’s own successes which included maintaining a AAA credit rating and launching groundbreaking financial initiatives that have earned it respect as an innovative and successful multilateral development bank.

“We have proven that Africa can lead with innovation and strength in the global financial landscape,” the President remarked. “Yet, these achievements receive minimal attention compared to the persistent focus on Africa’s challenges.”

Adesina added that just one month ago, the Bank launched a landmark $750 million hybrid capital instrument, again with a Triple A rating, which was oversubscribed eight times. He described this as a huge “testament to the confidence and trust in Africa’s burgeoning financial capabilities.”

He pledged that the African Development Bank remained committed to supporting initiatives that would help the media present a more balanced and progressive portrayal of Africa and support its economic development.

In a discussion with Julie Gichuru of the Mastercard Foundation after his address, Adesina said Africa was blessed with energy sources, but millions remained without electricity. “This must change,” he said.

“We cannot industrialise in the dark, we cannot develop in the dark. Our children cannot be competitive in a world of darkness,” he concluded.


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