Telecom
NCC to Strengthen Media Collaboration

Nigerian Communications Commission (NCC) has commended the Nigerian media for their role in adequately and accurately educating the Nigerian public about the Commission’s ‘2017 Year of the Consumer’ initiative.

Prof. Umar Danbatta, EVC, NCC
The Commission says it is determined to strengthen collaboration with the media for increased education of telecoms consumer in the country.
Prof. Umar Danbatta, executive vice chairman (EVC) of NCC, stated this during the 2019 Award/Appreciation Night hosted by the Kano Correspondent Chapel of the Nigerian Union of Journalists which took place at Bristol Palace Hotel, Kano, where the EVC received recognition award for outstanding leadership and regulatory excellence exhibited since assuming office in 2015 as the country’s chief telecoms regulator.
Speaking at the forum with the theme: ‘Media and Good Governance: Issues and Challenges’, Danbatta disclosed that the Do-Not-Disturb (DND) 2442 short code instituted by the NCC for curbing unsolicited text messages and the NCC 622 toll-free Number for consumer complaints management, have increased in usage because of effective public education by the media acting as a critical partner of the Commission.
Danbatta, who thanked the NUJ Kano Correspondent Chapel for the honour bestowed on him took the audience on a memory lane on how media had and have continued to help in publicising NCC’s Year of the Consumer initiative launched in 2017, with a philosophical focus to address critical consumer-related issues in the telecommunications industry.
According to him, two of the major derivatives of the initiative are the DND 2442 Short Code and the NCC toll-free number 622. “For me, the print and electronic media serve as an important interface between the agencies of government like the NCC and the public. I remember when we declared 2017 as the Year of the Consumer, we assembled the best, the crème of the Nigeria Union of Journalists (NUJ) to help disseminate the messages about the initiatives to the nook and cranny of the country,” Danbatta said.
The EVC stated that today, the DND Short Code has empowered Nigerians to stop receiving unsolicited text messages. He also declared that from a little half a million, the level of subscription to the Code is over 22 million and the number is growing.
“The same thing with our toll-free number 622 through which subscribers can lodge complains about the quality of service, about when they observe their data declines at most alarming speed or when they are being subjected to unwholesome practices by the service providers.
“They can lodge their complaints using the 622 in English, Pidgin or local languages of Hausa, Igbo, and Yoruba. Though the 622, we have succeeded in resolving more than a million complaints from consumers,” Danbatta said.
The NCC Chief Executive noted that the Commission couldn’t have achieved the success rates without an important partnership between the Commission and the journalists, who, he said, helped the Commission “to educate consumers on and popularised the availability and usage of the DND 2442 Short Code and the 622 Toll-free Number.”
He stressed that, based on the importance attached to media partnership, the NCC dedicates two engagements with the media every year. “We engage the media from the beginning of the year in order to inform them about what our plans for subscribers are in the industry and at the end of the year in order to tell them what progress we have made.”
Danbatta said by doing this, “Nigerians are very much aware of the activities of the Commission and therefore, the NCC relies and will continue to rely on and strengthen collaboration with the media for the dissemination of important information about its activities to the public.”
Other notable indigenes of Kano State, who received recognition awards at the NUJ event, alongside Danbatta, include the Governor of Kano State, Dr. Abdullah Ganduje; his wife, Dr. Hafsat Gganduje; Chairman, Tofa Group, Isyaku Umar Tofa; and Managing Director, Kano Electricity Distribution Company Plc, Dr. Jamil Gwamna.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
E-Financial2 days agoFirst Asset Management Receives Upgraded Ratings from Agusto &Co and DataPro
News2 days agoAnambra Cuts Monday Pay to Kill Sit-at-Home
General News2 days agoNigeria Treats Religious Violence as Attack on State – NSA Ribadu
News2 days agoLIRS to Invoke NTAA to Recover Unpaid Taxes from Bank Accounts, Others
E-Financial2 days agoCBN Prepares Fresh Debit Card Rules to Improve ATM Services
E-Financial2 days agoNIBSS, Others Flag 13,417 Nigerian Fraudsters on Person of Interest Portal
News17 hours agoTech Executives Double Down on AI, Talent and Adaptive Strategies to Lead in the Intelligence Age
E-Financial17 hours agoNIBBS to Boost Financial Inclusion with Offline Payment Solutions
















