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Konga.com Online Powered by the Nigerian Dream and Spirit

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Nigeria, home to over 160 million people is the most populous country in Africa and the seventh most populous country in the world.

Blessed with oil, mineral and human resources, the road to growth and development has been met with several obstacles, however, where there is a large population, there is a large market.

There are over 160 million potential buyers and sellers of different items, on every street, a seller and a potential buyer. The facts show, Nigerians love to shop, but with the absence of well-structured retail, few shopping malls and poor transport facilities, it is often difficult to access products.

The 1980s and 1990s was a period where Nigeria experienced steady growth in national income and a gradual change in economic structure that saw the first attempt to structure retail.

Retail chains and outlets began to arise but due to the problems they experienced, they never met the expectations that came with economic growth.

Then the eventual arrival of information technology, although slow in Nigeria, began to take shape and many saw online retail as the answer to all the problems Nigerians had faced, however the first attempt at online retail by Nigerians faced the same challenges that the retail stores faced.

The average Nigerian startup is like a farmer that has to “Grow the land, find the cow, grow the grass to feed the cow, feed the cow, make the burger and sell the burger”.

The Startup is faced with the need to survive without any existing financial or infrastructural support. For one Nigerian startup, the journey to change the face and perception of the World about Nigeria started exactly one year ago; seven idealistic individuals came together in the belief that the Internet will be the framework for Nigerian commerce going forward, and they were not afraid to empty their bank accounts, get loans from friends and push themselves to the limit in pursuing this dream.

This Nigerian startup and e-retailer, Konga.com and Sim Shagaya, its CEO, fully aware of the challenges of doing business in Nigeria such as absence of proper logistics system, lack of trust in online transactions, absence of formal retail and a poor road network, set out to revolutionize the way Nigerians buy and sell, by applying technology.

Konga in the last one year has laid the solid foundations of a technology and logistics company, building a system by which buyers and sellers find each other and interchange goods and money, providing unprecedented levels of retail convenience, choice and customer satisfaction.

The company’s vision and early success saw the startup receive investment from Kinnevik of Sweden and Naspers/ MIH of South Africa; two companies passionate about helping businesses grow. In less than one year of operations, the company’s workforce has grown from that daring team of seven to a bigger team of over 200 committed and patriotic individuals who see the company as a service to Nigeria and Africa.

A key strength of Konga’s operations lies in its understanding of the Nigerian people and its focus on customer centricity, understanding that Nigerians have a voice, and want to be heard.

The company has opened up diverse channels of communication utilizing modern technology, its over 350,000 Facebook fans, Google plus and Twitter pages serve as a meeting point for Nigerians not only to experience the companies services but to interact and share their views on different matters.

Konga’s other key strengths lie in logistics systems efficiency and secure payment platforms, ensuring that orders are delivered on time, as promised, and making sure the customer is always confident in receiving the right items, or returning and receiving a full refund when not satisfied with their purchase or experience; all services which have helped the retailer gain strong customer loyalty and brand equity. The company currently delivers Nationwide, collects cash on delivery in major cities and has recently deployed strategic pick up points in the Nation’s business capital, Lagos; all benefits Nigerians enjoy from choosing Konga.com as their shopping destination.

Not stopping there, the e-retailer only in its first year has just transformed its business model to empower even more Nigerians, recently restructuring their business model to that of a marketplace where Nigerian businesses and merchants can sell their goods and services online via the Konga platform, giving them access to over 50 million potential Nigerian shoppers currently online.

This platform known as Konga Mall is already putting smiles on the faces of both customers and business owners who now have unlimited access to goods and customers respectively, from all over the country.

As a part of its marketplace platform, it has just launched a new buyer protection policy, a similar policy to an existing one on ebay which ensures that the buyers are fully protected and that they receive their items as promised.

To celebrate the company’s one-year anniversary, the entire management of the company and the brand ambassador, Nigerian award-winning musician, Omawumi Megbele, surprised Konga’s very first customer with a visit to her office, bearing gifts.

A chat with the lady, Kehinde Laleye, gives us a glance into the mind of Nigerians, talking about how interaction with Konga on social media and other channels has given voice to herself and several other Nigerians.Citing convenience and choice as what convinced her to try Konga,an online shop in Nigeria, one year ago, she says “…all her friends now shop online.”

In an anniversary message to all their customers, friends and investors, CEO of Konga.com, Sim Shagaya says:

“As Konga turns one, we wish to take a moment to say to our community of buyers and sellers alike, thank you!

Together, with you, in the fullness of time, we will show that just as plain soil sprouts the most fragrant colorful flowers, from this our beloved country, with its many challenges, we will spring hope, creativity and innovation.

Today, the Konga team recommits itself to this future and to serving you.


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E-Business

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

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Nigeria Data Protection Commission (NDPC), in partnership with Bill Gates and Melinda Foundation and KPMG are developing open banking frameworks in a move to deepen financial inclusion.

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

L-r:; Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation,; Dr. Vincent Olatunji , national commissioner of the NDPC; and John Anyanwu, KPMG Head of Cybersecurity and Privacy,

This was the focus of discussion when Dr. Vincent Olatunji , national commissioner of the NDPC, received Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation, and John Anyanwu, KPMG Head of Cybersecurity and Privacy, in Abuja.

The commission revealed in a statement on X (formerly Twitter) that the purpose of the meeting was to discuss open banking frameworks for Nigeria, a project coordinated by the Gates Foundation.

Open banking refers to the practice of providing third-party financial service providers with access to bank account information, transaction data, and other financial data through the use of application programming interfaces.

The meeting served as a pivotal step in recognising NDPC’s crucial role in the project, formalising engagement to ensure robust input in the areas of data protection and privacy.

NDPC emphasised the crucial role of digital identity in the financial sector as well as open banking, stressing the importance of implementing measures to safeguard digital identities to foster trust and confidence

Dr. Olatunji also addressed challenges posed by digital lending companies regarding transparency in data processing activities.

The NDPC Boss noted that the Commission was already working with other stakeholders to tackle the challenges.

He highlighted the misconception among some banks regarding the roles of a Chief Information Security Officer and a Data Protection Officer, emphasising the legal requirement for all data controllers to have a Data Protection Officer.

 

 

 


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32m Attacks Thwarted on World Password Day

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Passwords serve as the foundation of our digital lives, but they also serve as the gateway for cybercriminals to hack into sensitive personal information. Considering their essential function, passwords remain a prime target for increasingly sophisticated cybercriminal attacks.

Therefore, taking proactive measures to safeguard accounts and personal information is imperative.

To mark World Password Day on May 2nd – highlighting the essential role passwords play in protecting our lives online – Kaspersky experts are providing essential tips to enhance password security, ensuring that users data stays out of the hands of attackers.

Weak and simple passwords have always been an attractive target for scammers as cracking them gives criminals access to multiple types of data – personal data, financial information, medical records etc.

Kaspersky telemetry indicates more than 32 million attempts to attack users with password stealers took place in 2023, this followed more than 40 million incursions in 2022.

These alarming statistics highlight the need for users to create strong, unique and varied passwords for different accounts. This way they can mitigate the risks of cyber threats and maintain personal security online.

To enhance password security, Kaspersky experts recommend the following steps and practices:

The ‘association method’ helps create strong and memorable passwords

The association approach involves creating a password from a sequence of words or ideas that have personal significance but are not easily guessable by others. A password can be based on a favourite quote, a memorable song lyric, or a unique combination of objects. This technique generates strong passwords without requiring complex memorisation, helping to maintain security while reducing the risk of forgetting. For example, a phrase “I first visited Paris in 2008” could be transformed into a password “IfvPin2o:o8”.

Are regular passwords too boring? How about emoji?

If using the same password everywhere becomes too much and you lack the imagination to make up something new, emoji-passwords could be a non-standard and safe option. Since they are a part of the Unicode standard, it is potentially possible to use them as passwords.

One of the most significant pros is that scammers cannot brute-force emoji-passwords, since various tools and dictionaries can’t crack combinations like these. More detailed information on how to set up an emoji password and the necessary requirements is available here.

The most obvious option is not the safest one

Using common passwords or default values such as “1234”, “password” or “admin” could make personal data and accounts vulnerable to scammers, since they use automated tools to guess the correct combinations.

It may take several seconds to find the right answer and gain access to personal data. A strong and complicated password includes a mix of letters, numbers, and symbols, while avoiding personal information such as names or birthdays.

Additionally, there are online public free services that allow everyone check how strong their passwords are to mitigate possible risks.

Old, but gold: one account – one password

This practice ensures that if one account is compromised, others remain secure. By creating a unique password for each account, you minimise the damage a hacker can do if they manage to steal one.

This approach isolates security breaches and helps protect sensitive data. According to a global survey, the average user has approximately 8 accounts. Remembering even 2-3 long and complicated passwords (containing up to 15 symbols) could be impossible for the majority of users.

In this case it is both safe and useful to shift the responsibility of remembering all the passwords to a security solution, such as Kaspersky Password Manager.


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Embracing AI to Help Reshape Business Dynamics and Customer Interaction

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By Tamara Rajić, Director of Business Strategy EMEA at Infobip

World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement.

The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

Unlocking AI’s potential – why companies can’t afford to miss out

What is remarkable is how AI adoption is growing its accessibility to the public. Platforms such as OpenAI, ChatGPT, and Dall-E have opened the doors to AI technologies, empowering individuals, and businesses alike to effortlessly explore and incorporate AI-driven solutions into their plans. This has sparked a culture of innovation and empowerment, enabling businesses to harness AI to expand their performance and efficiency.

Take AI-driven communication tools, like chatbots and virtual assistants for example. They are changing customer service experiences by delivering personalised, efficient, and proactive interactions. These solutions not only streamline support processes but also forge deeper connections with customers, fostering satisfaction, loyalty, and ultimately, business growth. Furthermore, AI empowers businesses to gather actionable insights from customer data, facilitating informed decision-making and targeted strategies.

Data quality plays a crucial role in the successful implementation of AI. Without complete and consistent data, implementing AI-powered technologies can lead to inaccurate results and hinder business decision-making. This is why it is important for businesses to invest in data quality assurance processes. And by analysing customer feedback across various channels, AI offers a deeper understanding of preferences and needs, enabling businesses to tailor their offerings and communication strategies accordingly. This level of personalisation increases the customer experience, promoting long-lasting relationships and brand loyalty.

Chatbots and virtual assistants are some of the most widely used AI-powered communication solutions out there, spanning across multiple industries and business types. They provide instant responses to inquiries, assist with product recommendations, and help with tasks like order tracking and appointment scheduling.

Navigating challenges in AI implementation

AI-driven automation streamlines processes, reduces manual workloads, and enhances operational efficiency, driving competitiveness and revenue growth. By leveraging AI-powered insights, businesses can identify high-value opportunities, estimate market trends, and improve resource allocation, thereby increasing ROI and market share.

This innovation is expected to catalyse significant transformations in traditional sectors such as banking and retail, leading to more personalised experiences and innovative consumer approaches. By understanding individual preferences, behaviours, and purchasing patterns, these sectors can offer tailored product recommendations, targeted promotions, and customised services.

With this being said, it is important to underline the critical function AI serves in customer support. By reducing wait times through AI-powered chatbots and providing assistance through the customer’s preferred communication channel, businesses can ensure a significant uptake in customer satisfaction.

Integrating AI into existing tools and systems does not come without its challenges. Businesses can encounter compatibility issues, data silos, and a shortage of skilled professionals with expertise in AI and machine learning within their talent pool. Demonstrating ROI in the early stages of AI technology adoption can also be challenging due to these obstacles. It is therefore important to identify high-potential use cases and the most impactful areas where AI can drive business growth and positive customer satisfaction and start from there.

Overcoming obstacles – to maximise AI’s potential

With its increasing accessibility and transformative potential, AI is fostering innovation, and amplifying creativity. By taking into consideration AI-driven insights and solutions, businesses can personalise interactions, streamline operations, and anticipate customer needs. However, this journey is not without trial and error. It demands careful navigation of data quality and integration complexities. Nonetheless, businesses should embrace AI as a catalyst for creativity and innovation, to unlock new possibilities, enriching the human experience and propelling organisations towards a future where the boundaries between humanity and technology seize to exist.


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