E-Financial
New Vista to Deepen Financial Inclusion Beckons with COVID-19

The Covid-19 pandemic is forcing companies, especially those in the financial services sector to rethink their strategies. This is because during the Covid-19 complete lockdown of some parts of the country, financial transactions and payments were largely carried out through Digital finance services platforms. Now, some banks are considering focusing more on delivery services much more through the platforms.

However, in spite of its positive impacts on moving the economy while the lockdown lasted, it opened opportunity to develop other aspects of the ecosystem such as reducing the number of financially excluded in the country as well as providing robust digital financial tools.
According to Fasasi Sarafadeen Atanda, managing director, Ecosystem Hybrid Network – a banking agent, “the pandemic provided good opportunity for digital financial services initiatives to achieve its goal as it encourages social distancing as well as discourages the use of cash in transactions which are some of the things DFS guarantee. Unfortunately, we did not optimize that opportunity because we didn’t plan for it.
“What we should have done was to prepare for expansion of digital financial services to serve more people. The crowd witnessed at bank branches immediately the lockdown order was eased means that great number of Nigerians still rely on conventional banking.
“We expected federal government and other stakeholders to have capitalised on the opportunity to open more accounts for unbanked population thereby reducing the number of financial excluded rate.
“When giving financial palliative, instead of giving cash directly to people, they would have been advised to open account at banking agents’ locations that were operating during the lockdown and root the payment through their account. Brazil did it and it worked.
For Emmanuel Okoegwale of Mobilemoney Africa: “In most parts of Africa, millions of people do not have access to basic financial services due to many factors such as low literacy, low mobile device ownership, lack of acceptable identification, limited bank branches, low economic activities which presents a compelling opportunity for government interventions (emergence, short or long term) as a leverage for payment digitization and financial inclusion which can address all the issues militating against the access to formal financial services since governments can provide or waive some requirements and address the low economic activity of intended beneficiaries through the government grants payment.
“Digitization will help governments to scale their coverage and reach, in an effective and efficient manner such that millions can be reached instantaneously and simultaneously.
“It will save governments enormous cost, improve citizen’s trust, improve accountability, transparency of interventions, reduce physical barriers especially in many parts of Africa with significant infrastructural deficiencies across urban and rural areas”.
Atanda however, noted some of the flaws experienced with digital financial services during the lockdown which need to be improved upon, among them were long turnaround time for complaints arising from transactions not consummated and poor telecom network. “Except for NIBSS gateway that was itch free with absolutely zero downtimes, telcos had poor network arising from congestion.
“More so, during the period of lockdown customer care service attendants were working remotely and they faced connectivity issues due to congestion as well as power failure at their homes making it difficult for some of them to respond to calls and resolve transaction issues within a record time.”
He decried incessant harassment by law enforcement agents who are not aware of exemption of banking agents from the lockdown as essential service.
On liquidity issue faced by banking agents, he attributed it to the fact that banks and central bank of Nigeria did not make adequate arrangement for designated bank branches to support Agents’ outlets with liquidity.
E-Financial
Retiree Slams N50m Suit against over Alleged Privacy Breach, Unauthorized Accounts

Abiodun Olokunjuwon, a retired civil servant based in Ibadan has instituted a N50 million lawsuit against Moniepoint Microfinance Bank at the Oyo State High Court, alleging that the fintech company opened unauthorized bank accounts in her name without her knowledge or consent.

Filed in February 2026, the suit is among the first significant cases testing the enforcement of the Nigeria Data Protection Act 2023 against a Nigerian fintech institution.
According to the statement of claim, the plaintiff became aware of the alleged unauthorized accounts only after her legitimate bank account was restricted pursuant to a garnishee order linked to a debt she denies incurring.
The restriction reportedly prevented her from accessing funds needed for essential transactions.
The claimant alleges that Moniepoint opened two separate accounts in her name using her National Identification Number (NIN) and Bank Verification Number (BVN) without proper authorization or verification.
Following the discovery, she submitted a Data Subject Access Request (DSAR) under the NDPA 2023. Documents allegedly provided by the bank, according to the suit, revealed significant verification lapses.
The plaintiff claims the accounts were opened using falsified documents, including what she describes as a fake NIN slip and contact information unrelated to her.
She further alleges that the accounts listed a Lagos residential address where she has never lived.
The suit contends that Moniepoint failed to implement adequate identity verification and address confirmation procedures before creating and operating the accounts. It further alleges breaches of statutory obligations under the NDPA 2023, including:
- Failure to ensure personal data processed was accurate and lawfully obtained
- Failure to implement appropriate technical and organizational security measures
- Failure to prevent unauthorized or fraudulent processing of personal data
The claimant maintains that these alleged lapses resulted in serious personal and financial harm.
The plaintiff is seeking N50 million in damages for emotional distress, health complications, and disruption to her financial life.
She is also asking the court to order the permanent closure of the allegedly unauthorized accounts.
No date has been fixed for hearing on the matter.
E-Financial
TAJBank Secures A1 Ratings from Agusto, Datapro

TAJBank Limited has received A1 credit ratings from Agusto & Co and Datapro, marking an upgrade from the Bbb+ rating assigned by Agusto about two years ago and placing the non-interest lender among the highest rated operators in Nigeria’s non-interest banking space.

The rating agencies attributed the improved score to the bank’s high quality balance sheet and strong earnings ratios in the 2025 financial year. The assessment also covered credit risk and operational resilience.
Despite the prevailing economic challenges, the bank was noted to have strengthened its position through operational efficiency and customer-focused services in line with ethical banking principles.
Speaking on the development during an interactive session with journalists on the sidelines of a banking stakeholders’ event in Abuja, the Founder and Chief Executive Officer, Hamid Joda, described the ratings as evidence of the bank’s focus on risk management and internal controls.
He said, “TAJBank Limited latest ratings by these reputable agencies have again validated the management’s commitment to world-class standardisation of the bank’s operations, especially in terms of innovative, real time, techno-powered services and risk management for our growing customers on a sustainable basis.”
Joda added that the bank’s priority remains the deployment of high operational standards to protect customers’ interests.
“As we have consistently maintained, our primary goal is to deploy world-class operational standards and services to protect the interest of our customers with a view to surpassing their expectations and retaining TAJBank at the leading edge of the NIB subsector on a sustainable basis.
“The message these latest best ratings by Agusto & Co and Datapro of our bank is sending to our customers, investors and stakeholders in the non-interest banking space is that with TAJBank, they can be rest assured of safety of their investments, transactions and readiness of the bank’s management to give all that it takes to grow their businesses and support their individual socio-economic wellbeing come rain or shine,” he said.
Also commenting on the ratings, the bank’s Executive Director, Sherif Idi, said the A1 scores reaffirmed management’s commitment to best practice standards.
“The A1 ratings by Agusto & Co and Datapro, the foremost ratings agencies in the country, have reaffirmed TAJBank’s management’s unwavering commitment to best practice standards through prioritisation of investment in human capital, innovative technologies and branch network expansion to consistently make our bank the preferred choice for customers in the NIB subsector of the banking sector,” he said.
E-Financial
Fidelity Bank Launches HerFidelity Apprenticeship Programme 2.0 to Boost Women Entrepreneurship

Fidelity Bank Plc, leading financial institution, has announced the launch of the second edition of its flagship women-empowerment initiative, the HerFidelity Apprenticeship Programme 2.0 (HAP 2.0).

Fidelity Bank
Designed to equip women with practical, income‑generating skills and structured pathways to entrepreneurship; HAP 2.0 will build on the success of its inaugural edition held in 2023.
Speaking with journalists at a media chat to herald the launch of HAP 2.0, the Divisional Head, Product Development, Fidelity Bank Plc, Osita Ede, explained that the initiative has been enhanced to deliver greater impact.
“HerFidelity Apprenticeship Programme 2.0 reflects our commitment to continuous improvement. Having evaluated feedback from the first edition, we have returned with stronger partnerships and deeper mentorship programmes to ensure that women acquire not just skills, but sustainable economic opportunities,” he said.
“At the heart of the programme is guided, real‑world learning. Participants will undergo intensive apprenticeship training under reputable institutions and industry experts across select fields such as hair styling, shoe making, auto mechatronics, and interior decoration,” Ede added.
He noted that HerFidelity Apprenticeship Programme 2.0 goes beyond skills acquisition by offering participants a wide range of business advisory services. These include business and financial literacy training, mentorship support throughout the apprenticeship journey, access to Fidelity Bank’s women‑focused and SME financial solutions, as well as guidance on business formalisation and growth strategies.
Further emphasising the bank’s vision, Ede said, “By integrating structured mentorship with entrepreneurial development, Fidelity Bank is positioning women not just as trainees, but as future employers, innovators, and economic contributors within their communities. This aligns with our mandate to help individuals grow, businesses thrive, and economies prosper.”
Interested participants are encouraged to indicate their interest by visiting https://bit.ly/Apprenticeshipbyherfidelity.
Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 10 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK Limited.
The Bank is a recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.
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