E-Business
LG Launches Women Friendly Customer Service Programme
LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria.
This new customer service initiative is aimed at providing technical assistance across LG products to female customers at their homes.
The Pink Service, a programme which is an extension to the LG’s Care and Delight campaign, will allow female customers to be served by women technicians at their homes, as an alternative to a male specialist visiting customer homes to advice on products and future care.
Deog Jun Kim, managing director, LG Electronics West Africa operations, said: “as a leading global brand, we strongly believe we have a role in solving customer service issues as well as forging new trajectories that will lead¬ the LG brand to newer frontiers. In the light of this, we have adopted this new programme, the LG Pink service, a new approach to customer service that optimizes both people and processes, creating long-term cultural change and measurable results”.
To ensure that a high level of customer-service is maintained, LG have selected the technicians with the highest skill-set to operate in the Pink Service programme.
As with the policy of LG service practices, all LG technicians will continuously be reviewed to safeguard and ensure that a high-level of customer-service is maintained across all markets.
In the same vein, Mohammed Fouani , managing director, Fouani Nigeria Limited, said: “at LG Electronics, we understand our primal objective and what the consumers expect from us. Through the forward-thinking initiatives we have consistently adopted we have been able to create a vision and strategy that differentiates us from the competition. The posture we have adopted allows us to meet customers’ expectations as we deliver on our brand promise.
“LG has always put the needs of its customers at the forefront, from producing the latest innovative technology to customer service; and this was the motivation behind developing our Care & Delight services as an extension to the differentiated customer-oriented services LG provides. We introduced The Pink Service which is tailored to the special needs of our Nigerian consumers.”
To request the LG Pink Service, customers are required to call 080098115454 – the dedicated toll free number for the initiative.
The female-friendly in home after service programme involves the dispatching of highly-qualified female technician and consultant as female customer request repairs for their electronics and home appliances; with this the customer can experience not only professional technical support but also differentiated customer care with peace of mind and comfort by communicating with female technician easily.
Weolwoo Choi, general manager, LG Service Centre, LG Electronics West Africa Operations, said: “the Pink Service is the most recent innovative service to be introduced in Nigeria by LG Electronics. On the other hand, LG Care & Delight Moving Service Centre was unveiled last year allowing customers to effortlessly benefit from LG customer care service.”
Owing to the fact that a critical component of improving the customer experience is the availability of experienced and well trained customer-facing personnel, the LG Pink Service lady technician service is made of experienced and well trained female technicians adequately equipped to speedily provide needed customer support to female patrons .
Freebies for female customers who use the LG Pink service include Purse hangers and fridge buttons.
In recent times, LG Customer Service initiatives have received rave reviews and nods of approvals from customers the world over.
The Care and Delight Bus Initiative, a recent introduction by LG, has been a unique platform that has brought about a radical change in the concept of customer service by reducing customers’ efforts and time in maintaining their products.
The bus which is equipped with all spare parts and tools necessary to conduct maintenance rapidly and efficiently has enabled the brand achieve the highest levels of customer satisfaction as it tours the streets of major Nigerian cities.
E-Business
Kaspersky Discovers New Phishing Campaign Exploiting Google Tasks Notifications to Steal Corporate Credentials

Kaspersky has uncovered a new phishing scheme that abuses legitimate Google Tasks notifications to trick corporate users into revealing corporate login credentials.

By leveraging Google’s trusted @google.com email domain and notification system, attackers bypass traditional email security filters and exploit users’ trust in familiar services.
In this campaign, victims receive an authentic-looking notification from Google Tasks with the subject line “You have a new task.” The message creates the illusion that the recipient’s company has adopted Google’s task management tool, pressuring them to act quickly. The notification often includes elements of urgency, such as a high-priority flag and a tight deadline, to prompt the victim’s immediate response.
Upon clicking the embedded link, users are directed to a fraudulent form disguised as an “employee verification” page, where they are asked to enter their corporate credentials under the pretense of confirming their status. These stolen credentials can then be used for unauthorised access to company systems, data theft, or further attacks.
“Google’s vast ecosystem of services gets exploited by scammers. The scheme with Google Tasks is part of a broader trend observed before and continuing into 2026, where cybercriminals misuse legitimate platforms to distribute scams and phishing.
Notifications originating from legitimate domains naturally evade many spam and phishing filters, while the social engineering aspect – making it seem like an internal company process – lowers the victim’s guard,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.
E-Business
esentry 2025 Report Shows Healthcare, Financial Services and Telecoms as Staging Grounds for Increased Cyberattacks in Africa

Cyber adversaries targeting African organisations are increasingly shifting away from opportunistic attacks toward deliberate, sector-specific campaigns aimed at the continent’s most critical digital infrastructures, according to the esentry 2025 Annual Report released by esentry, Lagos-based Africa’s leading indigenous Managed Security Service Provider (MSSP).

The report identifies healthcare, financial services, and telecommunications as the primary staging grounds for high-velocity cyberattacks, reflecting a growing focus on sectors that underpin economic stability, public welfare, and digital connectivity across Africa.
The findings are drawn from one of the largest cybersecurity datasets analysed in the region. Over the course of 2025, esentry processed more than 31 billion security events, generating 3.5 million alerts and successfully blocking over 15,000 malicious attempts. This monitoring scale shows that, while traditional financial institutions remain a core target, the threat landscape has expanded to include digital lending platforms, healthcare systems that store sensitive personal data, and telecom operators responsible for national and regional connectivity.
Within the healthcare sector, the report highlights ransomware as the most acute risk, with attackers frequently exploiting exposed Remote Desktop Protocol (RDP) services to compromise patient data and disrupt essential medical operations. In financial services, organisations are facing a surge in credential abuse, insider-related threats, and info-stealer malware designed to enable fraud and unauthorised access. Telecommunications providers are increasingly targeted by highly tailored phishing campaigns and attacks on exposed web services, which aim to harvest credentials and compromise customer data.
Commenting on the findings, Gbolabo Awelewa, Chief Business Officer at esentry, said the nature of cyber threats across Africa has evolved significantly. “The threats we are seeing today are deliberate, informed, and carefully tailored to local enterprises. Attackers are exploiting trusted access and moving quietly within networks, which makes early detection critical. Our coordinated cybersecurity model, spanning Defence, Intelligence, Offence, and Security Engineering, allows us to combine scale, speed, and deep contextual insight to detect and neutralise threats before they escalate,” Awelewa said.
A defining trend identified in the report is the shift from overt system exploitation to the abuse of legitimate access. By leveraging compromised credentials and ‘living-off-the-land’ techniques, attackers can blend into routine enterprise operations and significantly delay detection. This approach has compressed the attack lifecycle, enabling adversaries to move from initial access to full operational impact in fewer than 15 days.
To counter this acceleration, the report emphasises the importance of early detection and automated response. esentry says it currently contains low-complexity incidents in under 90 seconds, using a combination of structured threat hunting and centralised telemetry to anticipate and absorb attacker pressure rather than reacting after damage has occurred.
As African organisations continue to digitise, the esentry 2025 Annual Report positions itself as a critical reference point for understanding the continent’s evolving cyber threat environment. The report concludes that protecting Africa’s digital trust will require a shift away from fragmented security tools toward disciplined, coordinated defence frameworks, what esentry describes as a unified Phalanx formation.
E-Business
AfDB, UNDP Launch $10Bn AI Initiative for Africa

The African Development Bank Group (AfDB) and the United Nations Development Programme (UNDP) have launched an ambitious $10 billion project to support the adoption of Artificial Intelligence (AI) across the continent.

The 10 Billion Initiative intends to accelerate ethical AI adoption and inclusive digital economic growth in Africa.
The initiative follows the Nairobi AI Forum, which took place earlier this month in Kenya and brought together governments, private sector leaders, development partners, and tech innovators to define pathways for impactful AI adoption.
According to the organisations, the strategy is a co-designed collaboration between the Bank Group, UNDP, and commercial partners that aims to raise up to $10 billion by 2035.
The resources will be used to create up to 40 million new jobs across the continent by 2035, through targeted investments that provide the groundwork for AI and accelerate widespread adoption in everything from entrepreneurship and regional data infrastructure to policy frameworks and skill development.
Nicholas Williams, AfDB Group ICT operations division manager, commented: “As a leading multilateral development institution, the bank is leveraging its comparative advantage to ensure Africa is not left behind in the AI era.
“The AI 10 Billion Initiative paves the way for expanded partnerships and sustained investments that will accelerate AI entrepreneurship, strengthen data and infrastructure ecosystems, and support inclusive growth across the continent.”
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