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Nigerian Banks Spend Billions Annually on KYCs – KPMG

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A KPMG report has revealed that Nigerian banks spend billions of naira annually to implement the Know Your Customer (KYC), which is a compulsory regulatory tool used to reduce the menace of money laundering, terrorist financing and corruption, especially in managing public finance.

The report stated that its survey showed that individual banks could spend between N50 million and N400 million per annum on KYC requirement depending on the customer base of the bank.

The report also stated that on average, between 15 to 30 per cent of customers who start the KYC process do not complete it, because the process is too manual, information required would be difficult to obtain and time consuming and could last for more than four weeks in some cases.

It also noted that the KYC requirement could also be an inhibitor to the attainment of financial inclusion policy in Nigeria that did not have centralised identity management systems.

The report, which is titled “KPMG 2021 Know Your Customer (KYC) Survey: KYC Challenges and Opportunities in Nigeria,” revealed that 85 per cent of the banks that responded to its survey stated that KYC process constituted a significant cost to their operations, with 71 per cent anticipating that the cost of KYC would continue to increase.

In addition, more than 70 per cent of the responding banks, according to the KPMG, spend about N10,000 as direct cost for identity and address verification of a customer while others spend as much as N40,000 on the KYC of a customer.

The key drivers of the continual increase in the cost, according to the report, included frequent changes in regulatory requirements, financial inclusion programs, increase in customer base, initial cost of acquiring technology needed to implement KYC, more complex ownership structures of some businesses operating bank accounts and increase in the number of employees required to administer the KYC unit in a bank.

The survey findings added: “Our analysis of the data reveals that for many banks, the direct cost of KYC is below N50 million per annum, but depending on the size of the bank it can rise to as much as N400 million per annum, which do not include the indirect cost of KYC.

“Banks also incur significant indirect cost in performing KYC that include cost incurred in staffing the compliance office/sanctions screening desk, purchasing, installing and implementing technology, storing and managing customer KYC data, cost incurred due to regulatory reporting, fines incurred as a result of failure to report, opportunity cost incurred as a result of customers who are discouraged from opening accounts due to inefficient or cumbersome KYC systems.”

KPMG also highlighted that some of the topmost challenges banks encountered while implementing KYC in Nigeria include identifying complex legal structures, verifying addresses and identities, identifying and verifying politically exposed persons (PEPs), as well as remediating rather high-volume of legacy accounts.

It added: “Due to the current manual nature of searches at the Corporate Affairs Commission (CAC) as well as continued existence of jurisdictions designated as tax/secret havens – it is difficult for banks to unravel complex legal structures, especially where these complex legal structures are employed to mask true or ultimate beneficial owners.”

The report also noted that address verification is expensive and cumbersome in Nigeria and might not be effective in ascertaining the true location of potential money launderers or terrorist financiers during investigations.

It acknowledged that the deployment of Biometric Verification Number (BVN) and the ongoing National Identification Number (NIN) registration would continue to contribute to addressing this challenge of disparate identity systems in Nigeria that made it difficult for banks to effectively and efficiently identify individuals.

Mr. Saheed Olawuyi, Partner and Head of Forensic Services, KPMG in Nigeria, explained: “It is important for regulators and banks to continuously develop ways to address the KYC challenges, while not compromising the integrity of the financial systems.”

The report recommended that banks should continue to explore technology as a way of tackling the challenges of KYC in Nigeria and create opportunities to share the cost of KYC among them by maintaining common KYC utility facilities.

The KPMG report said: “We would like to encourage more investment in the deployment and adoption of artificial intelligence, machine learning and robotics to automate certain segments of the KYC process, so as to build more efficiency, accuracy and predictive capabilities in the KYC process.”

The report also urged the CAC to further enhance its recently launched digital platform to seamlessly enable users to carry out search on the directors and shareholders of companies, in order to drive efficiency of corporate onboarding and identification of complex ownership structures.

It also called on the CBN and other relevant regulators and stakeholders to streamline the definition of PEPs and “create a collaborative environment where all parties come together and proffer solutions to common KYC issues.”


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E-Financial

Ecobank in Talks with Bank of China for Direct Yuan Settlement

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Ecobank, Pan-African lender, said it is in advanced talks with the Bank of China to set up a direct yuan settlement system by the end of 2026, eliminating the need to use the U.S. dollar as an intermediary in trade with China.

Ecobank in Talks with Bank of China for Direct Yuan Settlement

For traders in Lagos, Nairobi or Lomé sourcing goods from China, payments have so far been complex and costly.

Paying a supplier in Guangzhou typically requires converting local currency into dollars, then into yuan.

The two-step process increases banking fees and cuts into margins.

Ecobank aims to remove that constraint.

“We are looking at opportunities for us to settle with, instead of going through the dollar, we do it directly with the Chinese yuan,” Jeremy Awori, chief executive, Ecobank told Reuters.

The move reflects current trade dynamics: China is Africa’s largest trading partner by a wide margin. Chinese exports to Africa rose 26% to $225 billion in 2025, contributing to a record $348 billion in total trade.

Beijing has also expanded its financial footprint, with around $39 billion in new contracts signed in 2025, making it the largest bilateral investor by new flows.

Ecobank’s talks with the Bank of China are part of a broader shift across Africa to reduce reliance on the dollar.

In November, South Africa’s Standard Bank took a similar step by joining China’s Cross-Border Interbank Payment System (CIPS).

Across the continent, governments and financial institutions are seeking alternatives to a currency that has become costly and harder to access. Backed by the African Union, the Pan-African Payment and Settlement System (PAPSS) is already reducing conversion costs for intra-African trade. Some countries are moving further: Tanzania and Zambia have restricted the use of the dollar in domestic transactions, while the Democratic Republic of Congo plans to do the same next year.

The trend is also supported by the growing influence of the BRICS+ bloc, which Egypt and Ethiopia have joined and which is promoting a more multipolar financial system.

China is no longer the only player pursuing this strategy.

A high-stakes contest is emerging with the United Arab Emirates for financial and logistical influence in Africa.

Abu Dhabi is expanding its presence through investments in ports and energy infrastructure, alongside financial initiatives.

The UAE has signed multiple currency swap agreements with countries including Egypt, Ethiopia, Kenya and Nigeria to facilitate transactions in dirhams and local currencies, reducing reliance on the U.S. dollar.

 


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CBN Warns of Cyber Hack Attempt Days after CAC Attack

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Central Bank of Nigeria (CBN) has warned the public of a fresh cyber hack attempt to access personal accounts, just days after the Corporate Affairs Commission (CAC) confirmed a major cyber attack on its systems.

CBN Warns of Cyber Hack Attempt Days After CAC Attack

CBN

In a statement signed by Hakama Sidi‑Ali, acting director of corporate communications, issued Tuesday, April 21, 2026, the apex bank said cybercriminals are circulating fraudulent emails and online messages falsely claiming to originate from the CBN.

The messages reportedly contain suspicious links and false narratives about the bank’s leadership, licensing activities, and policy decisions, with the aim of compromising Nigerians’ personal information and hacking their accounts.

The CBN reiterated that its official website remains www.cbn.gov.ng and urged Nigerians to avoid clicking links or sharing sensitive data via suspicious websites or unknown contacts. It also advised the public to verify all CBN‑related communications through the official portal and recognised media outlets, and to report suspected fraudulent sites or emails to law enforcement.

The warning comes after the CAC confirmed on April 15, 2026, that its information systems were breached by hackers, exposing millions of company documents and triggering an investigation by the Nigeria Data Protection Commission (NDPC).

The CBN said it is strengthening its cybersecurity frameworks in collaboration with relevant agencies to protect the financial system and safeguard users from digital fraud.


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PalmPay Hits 35m Users’ Milestone

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PalmPay said that it has surpassed 35 million users, a figure that reflects a broader transition in the sector from rapid customer acquisition to sustained, everyday financial usage.

PalmPay Hits 35m Users’ Milestone

Chika Nwosu, Managing Director-CEO, PalmPay Nigeria

The consumer payments platform entered Nigeria’s fintech market in 2019 and is today a major player, offering a suite of financial services including transfers, bill payments, and digital insurance to promote financial inclusion.

In a market historically shaped by traditional banks, emerging fintechs, and a strong cash culture, scale alone is no longer the defining benchmark of success.

Instead, attention is shifting to how effectively platforms integrate into the daily financial routines of individuals and businesses.

Central to PalmPay’s growth is its alignment with Nigeria’s payment infrastructure.

The platform has executed live transactions on the National Payment Stack operated by the Nigeria Inter-Bank Settlement System (NIBSS), placing it within an interoperable framework that connects banks, fintechs, and other financial service providers.

Within this ecosystem, industry observers note that competition is increasingly determined by system performance—uptime, transaction success rates, and reliability—rather than product differentiation alone.

However, integration at the infrastructure level does not automatically translate to inclusion. According to data from Enhancing Financial Innovation and Access (EFInA), a significant proportion of Nigerians—particularly in rural and underserved communities—remain outside the formal financial system.

To address this gap, PalmPay has expanded its agent network, mirroring a wider industry approach that combines digital platforms with physical access points.

Through these agents, users can carry out deposits, withdrawals, transfers, and onboarding, effectively bridging the divide between cash-based transactions and digital finance.

This hybrid model has become a cornerstone of financial service delivery in Nigeria, underscoring the importance of distribution alongside technology.

Beyond core payment services, PalmPay has also extended into financial literacy and capacity-building initiatives, targeting underserved groups such as women-led businesses and first-time digital users. The move signals a growing recognition that access alone is insufficient without the knowledge and confidence to participate fully in the financial system.

Overall, PalmPay’s reported scale offers insight into a maturing fintech landscape, where growth is increasingly defined not just by user numbers, but by the extent to which platforms become embedded in the everyday financial lives of Nigerians.


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