News
Africa’s Second Customer Loyalty NPS Masterclass Opens Today in Lagos

mSurvey , the company that enables businesses to reach out to their customers directly from their mobile phones, will be hosting Africa’s second Customer Loyalty Net Promoter Score [NPS] Masterclass on March 20th and 21st, 2018 at Lagos Business School.
The news comes just weeks after the company expanded into the Nigerian market, having just opened a Lagos office. mSurvey is the first to implement Net Promoter Score [NPS], the internationally recognised metric is used to gauge the loyalty of a brand’s customer relationships and their overall perception of a brand, in Africa.
The metric, which has been adopted by more than two-thirds of Fortune 1000 companies, including Apple, Sony, Amazon, British Airways and Tesla, is used to drive business growth by measuring the loyalty that exists between a provider and consumer.
It is based on responses to how likely a consumer would recommend a company, product or service on a 0 to 10 scale. One Kenyan company who implemented mSurvey’s NPS has recorded a revenue turn around of 800%.
Launched in 2012, mSurvey has been dedicated to transforming businesses in Africa through quality customer feedback and by delivering this most powerful customer loyalty tool to date through a series of Masterclasses.
The NPS Masterclass, hosted by mSurvey and Richard Owen, Co-creator of the Net Promoter Score, is targeted at Heads of Customer Service, Heads of Research, Chief Marketing Officers and Business Analysts and will explain the science that powers the NPS as well as how NPS is the real driver to customer retention, customer recommendation and customer acquisition.
Headlined by Mo Abudu, Chairman and Chief Executive, Ebonylife TV, the event will have a panel discussion with key speakers including Ken Kuguru [Group CEO, Java House], Ken Okwero, Head of Strategy, Safaricom, Funke Shobanjo [Head of Organisational Transformation, FBN Capital], Stella Kamau [Group Head of Customer Experience, ABM Group], Odunayo Sanya, General Manager, Planning & Customer Management, MTN Nigeria] and moderator Onyi Sunday [Presenter & Producer, CNBC Africa].
Dr. Kenfield Griffith PhD, mSurvey CEO and co-Founder says “mSurvey’s Customer Loyalty NPS Masterclass is value-driven; we are giving decision-makers in Nigeria practical examples of how their customer perception increases operational efficiency and revenue growth.
There is also research, from Satmetrix, which shows that it costs 5x more to acquire a new customer than to retain your existing ones. Using the NPS tool as a guide, businesses will be able to gauge their relationship with their customers and further identify areas in which they can improve their performance and growth.
This powerful insight and technology is actively embraced by the vast majority of Western companies, who rely on NPS to give them unique understanding into their customers’ experience, and we are bullish in our mission to see NPS have the same impact on the continent and power customer conversations for millions of business across Africa.
News
Google, UpSkill Universe Relaunch Hustle Academy to Bring Free AI Skills to Africans

Google and UpSkill Universe, Sub-Saharan Africa’s leading AI and business skills training partner, have announced a major redesign of the Google Hustle Academy programme.

For the first time, the free training initiative is open to everyone, not just business owners. The new curriculum is focused on equipping individuals and entrepreneurs with practical AI skills.
Small businesses are the engine of Africa’s economy, creating over 80% of jobs on the continent. To help them grow, the Hustle Academy was launched in 2022, providing bootcamp-style training on business strategy, digital skills, AI, and leadership. The program has since trained over 18,000 SMEs, with many reporting increased revenue and job creation.
Now, as AI reshapes the job market, the program is evolving. The 2026 edition is built for anyone in Sub-Saharan Africa, including employees, students, and jobseekers, who wants to use AI to advance their career.
To meet the needs of a diverse audience, the new format includes short, 60-minute webinars and more immersive, high-impact bootcamps. These sessions are laser-focused on putting AI to work immediately in areas like digital commerce, marketing, and growth strategy.
Speaking about the academy, Gori Yahaya, Founder & CEO UpSkill Universe said “The 2026 Hustle Academy is designed to close the AI Skills gap with hands-on training that is short, focused, and immediately useful. AI is reshaping how businesses win and how careers are built, right across this continent.
“We’re excited to renew our partnership, now in its fifth year with Google, combining their global AI leadership with our deep regional AI expertise. The next wave of AI leaders will come from this continent. We are making sure they are ready.”
The Hustle Academy initiative has strengthened digital competitiveness across emerging African economies by enabling SMEs to move beyond AI awareness to practical implementation, positioning them for sustained growth in an increasingly AI-driven business environment.
“We believe that the future of Africa’s digital economy lies in the hands of individuals and entrepreneurs alike. Our new strategy focuses on scaling reach by training individuals in the latest AI-centered tools and techniques,” said a Google representative.
News
Lagos Govt Drags Top Firms to Court Over Billion-Naira Tax Debts

Lagos State has dragged 45 individuals and firms, including Bi-Courtney Aviation, DAAR Communications and Leaders & Company, to revenue court for tax debts running into billions of naira.

Lagos Govt
Bi-Courtney, operators of Murtala Muhammed Airport Terminal Two, faces N38.7 million claim; DAAR, behind Africa Independent Television, owes N22.4 million; ThisDay publishers Leaders & Company allegedly skip N67.1 million.
GMT Energy Resources tops corporates at N145.8 million, followed by Sheriff Deputies at N132.1 million; others like Heyden Petroleum, AA Rescue, BRT operator Primero also listed.
Individuals owe N13.5 million to N35 million each.
Attorney-General Lawal Pedro said suits followed ignored notices, aiming to enforce laws and fund infrastructure.
More defendants: IENG Nigeria, James Fisher, V Care Diagnostics, Venture Garden, Saro Africa, Barry Callebaut, Native Media, First Consulting, Eyowo Payments.
Compliant taxpayers post-notice escaped prosecution; defaulters risk penalties, interest, jail.
Pedro urged prompt filings and payments.
News
Beware of Fake Cerelac Products – NAFDAC

National Agency for Food and Drug Administration and Control (NAFDAC) has alerted Nigerians on counterfeit and unregistered Cerelac Mixed Fruits and Wheat products being sold in Lagos.

NAFDAC said Nestle Nigeria, the genuine Marketing Authorisation Holder of the product, received a complaint of suspected counterfeit purportedly manufactured by Nestlé Spain, bearing Batch Code 308002910.
It said that Nestle Nigeria reported that the complainant described that the counterfeit product emitted an odour suggestive of possible contact with fuel.
NAFDAC said that preliminary review of the product by Nestle Nigeria indicated that it had expired, in spite of the container displaying an expiry date of 10-2026, which suggested that the date coding had been tampered with (revalidated).
Nestle Cerelac Mixed Fruits and Wheat is a nutritious infant cereal, designed to be a delicious first food for infants.
NAFDAC said that its post-marketing surveillance’s directorate officers in Lagos conducted a surveillance visit to Maxland Shopping Centre, 193 Ago Palace, Okota, where the product was purchased by the complainant.
It added that the suspected counterfeit and unregistered Cerelac were found on sale at the premises and subsequently mopped up, while Nestle assisted in identifying the distinguishing features between registered and unregistered product.
According to the regulatory agency, Nestle revealed that the unregistered product used a hyphen (-) to separate the day from the year, while the registered product used a slash (/) to separate the day from the year.
“It is important to note that Nestle Nigeria is not aware of the channels through which the products are supplied into the country.
“Healthcare professionals and consumers are advised to report any suspicion of the sale of substandard and falsified regulated products to the nearest NAFDAC office, call 0800-162-3322, or send an email to [email protected],” NAFDAC said.
The agency warned that counterfeit formula often lacked essential nutrients, vitamins and minerals, leading to stunted growth or developmental issues.
It said that such formula might also contain contaminants that might lead to severe health consequences to infants or even death.
NAFDAC reiterated its commitment to safeguarding public health adding that it would continue surveillance activities to ensure the quality, safety, and efficacy of all NAFDAC-regulated products circulating in Nigeria.
It said that all zonal directors of the agency and state coordinators had been directed to carry out surveillance and mop up the revalidated product, if found within the zones and states.
The agency urged distributors, retailers, healthcare professionals, and caregivers to exercise caution and vigilance within the supply chain, to avoid the distribution, sale, and use of fake products.
E-Financial2 days agoHow Sterling Bank Is Empowering 1m Women with ₦500Bn
E-Financial2 days agoSee Key Changes in BVN Rule from May 1 by CBN
E-Financial3 days agoHow Unethical Deals Triggered CBN Takeover of Union Bank -Forensic Report
E-Financial3 days agoBVN Database hits 68.6m – NIBSS
E-Business3 days agoKaspersky Warns of Digital Medicine Risks on the Occasion of World Health Day
Broadcasting3 days agoMultichoice Bleeds Customers in South Africa, Loses 580,000 Subscribers
E-Financial2 days agoPaga Group Rejigs Leadership as Oviosu, Founder Becomes Group CEO
E-Financial2 days agoReputation: The Real Currency Powering Fintechs


















