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AVEVA Underscores Critical Role of Digitalization to Fast-track Industrial Decarbonization

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AVEVA, a global leader in industrial software, driving digital transformation and sustainability, will demonstrate at COP28 how leveraging data in a connected industrial economy can accelerate the path towards a sustainable future.

AVEVA is a gold sponsor of the International Chamber of Commerce pavilion within the Blue Zone of the United Nations Conference of the Parties, in Dubai, UAE, with the aspiration of building bridges between developed economies and the global south.

AVEVA’s leaders will highlight how digital solutions can minimize CO² emissions of existing industrial infrastructure while maximizing efficiency across the value chain and delivering measurable cost savings that can be reinvested in clean technologies.

AVEVA’s delegation at COP28 will be led by CEO Caspar Herzberg along with Lisa Wee, Head of Global Sustainability; Harpreet Gulati, Senior Vice President, Head of PI System Business; Evgeny Fedotov, Senior Vice President, EMEA; and Nayef Bou Chaaya, Vice President MEA.

Caspar Herzberg, CEO of AVEVA, said: “The world must dramatically cut waste. The industrial sector accounts for a quarter of global emissions. Every day, our customers prove that digitalization enables industrial companies to drive measurable carbon reductions, including for traditionally energy-intensive industries.

“At AVEVA, our ambition is to accelerate low-carbon innovation, and to drive circularity and efficiency across the value chain.

“We want the software we create to transform how industries are designed and how they operate, to accelerate climate action and reduce inequalities. Forging partnerships with businesses, governments and civil society leaders here at COP is critical to build forward-thinking, collective solutions that accelerate climate action, worldwide.”

Evgeny Fedotov, Senior Vice President, EMEA, at AVEVA, added: “Collaboration is essential to driving efficient global value chains – collective action is also essential to drive decarbonization. This is why we want to be part of the conversation at COP28 to advance necessary and inclusive climate progress by building bridges across international communities.

“As a driving force toward a more sustainable world, COP28 is a milestone moment for the world to take stock of its progress on the Paris Agreement. We are eager to engage with world leaders, governments, and our technology peers, to drive insightful discussions on how together, we can accelerate the transition to a sustainable future.”

Nayef Bou Chaaya, Vice President MEA at AVEVA, said: “While AVEVA helps industrial customers optimize their existing processes and operations, we drive innovation, opening up new industry frontiers, that leverage emerging green technologies.

“Our software empowers teams with connected insights so that they can make the best decisions at speed, ensuring the resilience and efficiency that in turn drive sustainable success.

“The positive impact our solutions bring to customers is our single biggest opportunity to make a difference in the world.”

Lisa Wee, Head of Global Sustainability at AVEVA said: “At AVEVA we want to lead by example in the fight against climate change. We have already cut our scope 1 and 2 GHG emissions by 93% and we are actively working to reduce the environmental impacts of our value chain.

“We have made significant progress in delivering solutions that are low carbon by design and have in-built capabilities to enable industries to decarbonize, drive circularity and adapt to the impacts of global warming.”

“Exchanging insights and forging partnerships with forward-thinking businesses, governments and civil society leaders is critical to finding solutions that increase the scale and scope of climate action across the globe.

“COP28 is an ideal forum to have these discussions, given the breadth of stakeholders convened alongside key national and international policymakers capable of actively contributing to our collective endeavor for decarbonization.”

Harpreet Gulati, Senior Vice President, and Head of PI System Business at AVEVA, said: “Harnessing the potential of green hydrogen could avoid up to 80 gigatons of cumulative CO² emissions by 2050, contributing to as much as 20% of total abatement required to drive the net-zero economy.

The hydrogen sector will require a new transportation, distribution, and regulatory approach to operate successfully as an alternative fuel. Combining this with the latest digital twin and AI-enhanced capabilities, industries can discover new paths to drive efficiency and decarbonize.”

During COP28, AVEVA executives will participate in various panels aimed at defining a clearer roadmap to a better future through digitalization.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Court Orders 9mobile Network Owners to Pay N55bn Debt To Keystone Bank

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Justice Yellin Bogoro of a Federal High Court in Lagos has ordered the owners of 9Mobile Network, to pay the sum of Fifty-five Billion Naira, Seven Hundred and Seventy-six Million, Five Hundred and Seven Thousand, Five Hundred and Nine Naira, Sixty Kobo, being owed to Keystone Bank Limited.

In an action filed on behalf of Keystone Bank Limited by its counsel, Bode Olanipekun (SAN), Teleology Nigeria Limited was accused of failure to service the loan facility which was deployed towards financing its acquisition of strategic assets in Emerging Markets Telecommunication Services Ltd., doing business as 9Mobile Network.

Olanipekun pointed out that despite the bank’s offer of restructuring the loan facility, Teleology failed to meet various conditions precedent, operation conditions, transaction dynamics, as well as other conditions stated in the restructuring letter.

According to Olanipekun, “Rather than receive payment on the defendant’s debt liabilities, the plaintiff received a presentation from a company called PAC Limited proposing amongst others, a debt sale and/or acquisition by Bankruptcy Remote Special Purpose Vehicle in a proposed transaction structure akin to a conversion of the debt to equity without any immediate downpayment or repayment of the outstanding huge indebtedness of the defendant.”

Counsel to Teleology Nigeria Limited, Michael Kaase Aôndoakaa (SAN), urged the court not to deliver judgment in favour of Keystone Bank as according to him, the Federal High Court lacked the jurisdiction to entertain matters relating to banker-customer relationship.

In his reaction, Olanipekun prayed the court to discountenanced Aôndoakaa’s submissions, as there was no application for the arrest of the court’s judgement or an appeal against the order of the court, adjourning the matter for judgment.

In its decision, the court held that the defendant’s application was akin to an arrest of judgment and that the said procedure was incompatible with the proceedings before it.

While holding that the defendant had no defence to the action, Justice Bogoro entered judgment in favour of the Keystone Bank, ordering Teleology to pay the sum of sum of Fifty-five Billion Naira, Seven Hundred and Seventy-six Million, Five Hundred and Seven Thousand, Five Hundred and Nine Naira, Sixty Kobo, being the outstanding debt from the loan facilities granted to the defendant.


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A Look into the Fight Against Substance Abuse in Nigeria with ASAP

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Substance abuse remains a pressing issue across the globe, with profound implications for public health, social cohesion, and economic stability. In Nigeria, the statistics are clear: approximately 40% of the youth population, between the ages of 18-35, are caught in the grip of drug addiction. This trend endangers individual health, undermining the nation’s productivity and progress in the future.

The MTN Foundation, through its Anti Substance Abuse Programme (ASAP), has emerged as a pivotal force in the fight against this growing crisis. Launched in 2019, ASAP is a multifaceted initiative designed to raise awareness about the devastating effects of substance abuse and addiction among Nigerian youth. For over 5 years, MTN Foundation has mobilised a coalition dedicated to tackling this issue head-on.

Central to ASAP’s strategy are advocacy walks, educational programs, and stakeholder conferences held across key cities like Lagos, Abuja, and Port Harcourt. These initiatives serve to educate and empower communities to take a proactive stance against substance abuse. One of ASAP’s flagship events is its annual Stakeholder Conference where stakeholders gather to discuss strategies and share insights on combating substance abuse.

Similarly, at a national level, the National Drug Law and Enforcement Agency (NDLEA), in collaboration with MTN and the United Nations on Drug and Crime (UNODC), holds an annual National Conference on World Drug Day, for the same purpose.  This year’s theme, “The evidence is clear: invest in prevention,” shows the importance of early intervention and education in mitigating the impact of substance abuse.

The urgency of addressing substance abuse cannot be overstated. Beyond its immediate health consequences, substance abuse erodes social cohesion, diminishes educational attainment, and hampers economic progress. The MTN ASAP campaign, with its holistic approach and collaborative partnerships, represents a significant source of optimism in this struggle. By fostering a culture of prevention and support, ASAP seeks to deter initial experimentation with drugs and offers a lifeline to those already grappling with addiction.

As Odunayo Sanya, Executive Director of MTN Foundation, aptly puts it, “It is everyone’s fight, because their high is our low.” This sentiment resonates deeply as Nigerians unite under the banner of ASAP, reaffirming their commitment to safeguarding the well-being and future of the nation’s youth. Through its advocacy walks and educational initiatives, MTN Foundation and its partners reaffirm their resolve to combat substance abuse and empower a generation resilient to its influence.

In conclusion, combating substance abuse is not just a moral imperative but a strategic necessity for Nigeria’s sustainable development. Through initiatives like ASAP, MTN Foundation demonstrates leadership in addressing one of the most pressing challenges facing Nigerian society today.


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Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences

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Salesforce on Friday announced  Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient.

Unlike traditional chatbots — which can only handle specific queries that have been explicitly programmed into their system and don’t understand context or nuance — Einstein Service Agent is intelligent and dynamic. Built on the Einstein 1 Platform, Einstein Service Agent interacts with large language models (LLMs) by analysing the full context of the customer’s message and then autonomously determining the next actions to take.

It uses generative AI to create conversational responses — grounding its responses in a company’s trusted business data, including Salesforce CRM data — tailored to a company’s brand voice, tone, and guidelines with a few clicks. For service organisations, this means they can offload a large number of tedious inquiries that bog down their productivity so they can focus on tasks that require a human touch. For customers, this means they get the answers they need much faster because they no longer need to wait for human agents.

Einstein Service Agent is standing ready 24/7 to communicate with customers in natural language, respond across self-service portals and messaging channels, and perform tasks proactively while operating within clear guardrails that companies can define using the Einstein 1 Platform. And when more complicated, high-touch issues arise, requiring escalation to a human worker based on the parameters set by the company, Einstein Service Agent performs the handoff quickly and easily.

Currently in pilot and generally available later this year, Einstein Service Agent can be set up in minutes with user-friendly interfaces, pre-built templates, and low-code actions and workflows.

“Salesforce is delivering a future where human and digital agents join forces to improve the customer experience,” said Linda Saunders, Head Solution Engineering for Africa. “Einstein Service Agent, our first fully autonomous AI agent, will not just complete service jobs on its own; it will augment how human agents work and completely transform how service teams operate, making them far more efficient and productive. We are reimagining customer service for the AI era.”

Studies show most companies use chatbots today, but 81% of customers would rather wait to speak to a live agent because the current generation of chatbots aren’t meeting their expectations and the experience can be frustrating. Yet, 61% of customers say they’d rather use self-service to resolve simple issues, underscoring an opportunity and need to deliver more intelligent, autonomous agents powered by generative AI.

Einstein Service Agent has fluid, intelligent conversations with customers. It uses its reasoning engine to interpret and process information to provide answers and solve problems for customers. The advanced reasoning engine interacts with LLMs by analysing the full context of the customer’s input to understand their intent, drawing logical inferences from the data, and connecting various pieces of information to determine the right set of actions to take.

Einstein Service Agent executes those actions and uses generative AI to create responses that align with a company’s brand voice, tone, and guidelines.

Einstein Service Agent grounds its responses in a company’s trusted business data, including Salesforce CRM data. Using Data Cloud and Unified Knowledge, companies can even integrate data and knowledge from third-party systems, like SharePoint, Confluence, Google Drive, and company websites and files, to help Einstein Service Agent generate accurate responses that are personalised to every customer’s specific needs and preferences.

Einstein Service Agent is built on the Einstein 1 Platform and leverages the Einstein Trust Layer to perform functions like masking personally identifiable information (PII) and defining clear parameters and guardrails for Einstein Service Agent to follow.

Einstein Service Agent doesn’t require thousands of lengthy structured dialogues for setup. It can be turned on in minutes with its out-of-the-box templates, Salesforce components, and an LLM. Companies can even reuse existing Salesforce objects, like flows, Apex code, and prompts, to equip Einstein Service Agent with skills faster and create custom actions that are specific to their business needs using a low-code builder and natural language instructions to save time and money.

Einstein Service Agent can assist customers anytime across self-service portals and messaging channels, like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Because Einstein Service Agent understands text, images, video, and audio, customers can send photos when their issue is too difficult to explain in words.

If an inquiry is off topic or falls outside of Einstein Service Agent’s scope, it will easily transfer the conversation to a human agent using Service Cloud. The human agent will have full context of the conversation and can pick up where Einstein Service Agent left off without asking the customer to repeat themselves.


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