Telecom
Banks, Telcos, Passport Issuance Suffer as NIMC Portal Breaks Down

Thousands of telecommunication subscribers nationwide seeking to retrieve their lost Subscriber Identity Module (SIM) cards or acquire new lines temporarily have been left stranded, following a technical glitch in the National Identity Management Commission (NIMC) portal that has grounded SIM-related services.

The affected NIMC portal enables telecom firms, the Nigerian Immigration Service, banks and other organisations to verify the National Identity Number of their customers before attending to them, in line with the Federal Government’s directive, according to Punch.
Following the directive by the Nigerian Communications Commission (NCC) for the inclusion of NIN in the requirements for all new and existing SIM cards, telecom firms are required to synchronise their SIM registration portals with the NIMC portal in order to verify the details of their subscribers.
Downtime enters sixth day, MTN, Glo, Airtel, 9mobile suspend SIM replacement/acquisition
However, the downtime experienced over the past five days by the NIMC portal has made it almost impossible for telecom firms to sell new SIM cards or retrieve lost lines.
According to a source at MTN who spoke on condition of anonymity because she was not authorised to speak on the matter, the downtime in the NIMC network which occurred late on Tuesday has brought SIM-related services to a halt.
The source said, “NIMC made it compulsory that before we can register a customer, we have to verify their NIN. The agency gave us a back route to its server. We connect to the server to verify NIN. When we verify, it will bring the record of the customer (the information the customer gave to NIMC while registering for NIN). We have to confirm the information the customer gave NIMC against what we have. There’s a way we connect to the NIMC server. It is that server that has been down since Wednesday.
“Before now, we didn’t need NIN to do this. We just use the customer’s valid ID card and SIM pack. If the customer does not have that, a sworn affidavit is okay. However, the introduction of NIN has changed that.”
Speaking on how the development might affect the company’s revenue, the official said, “We have registration stores (centres) that attend to hundreds of customers on a daily basis. In my service centre, we attend to not less than 200 customers in a day. We can’t really estimate the amount we are losing. Sometimes, after retrieving their lines, some customers can buy as much as N30,000 airtime. Some can buy as much as N5,000 airtime. So, any day we don’t do business, one service centre can lose up to hundreds of thousands of naira.”
When Punch correspondents visited some service centres of the telcos, officials and customers narrated their ordeals.
When one of Punch correspondents paid a visit to a Glo retail outlet in Lagos, a myriad of frustrated subscribers could be seen inside and outside the premises of the service centre.
Some of the subscribers told our correspondent that they had visited the outlet for days on end but they were not attended to due to the NIMC portal glitch.
“Seriously I don’t understand, and I called them to ask if everything was okay before I came here. I came the other day and they told me the same thing,” a disgruntled subscriber said after being told SIM-related services was yet to be restored due to the NIMC server glitch.
In a chat with one of Punch correspondents, a top official at a Glo retail outlet, who also pleaded anonymity, confirmed that with the new directive by the NCC, all telcos are compulsorily required to verify the NIN details of all subscribers before registering their new SIM cards.
“The problem is with the NIMC server. Their server is down; we can’t connect with them. We don’t know when it will be back. All the telecoms (companies) have network but because of NIN verification, we can’t work. It is a Federal Government directive: without NIN, we can’t do anything. Even if you want to buy SIM and register, without NIN, you can’t do it.”
In the same vein, subscribers were seen at an Airtel office lamenting their inability to retrieve their GSM lines despite repeated attempts to do so during the week.
A subscriber, who identified himself as Tochukwu, said, “This is my second time here and they have been saying the same thing, that they don’t have network. They’re saying it’s because of this NIN something. It’s quite disappointing because after today which is Saturday, I won’t have chance to do this again.”
A member of staff at the Airtel office, who did not want to be named, said the NIMC portal downtime had grounded SIM-related services of telcos across the country.
“You cannot get a new SIM until next week because there is no network. It’s not all network. It is this NIN something. It’s because we have to use your NIN to register the SIM. It affects all the telecommunications (companies),” he said.
NIMC, telcos, other stakeholders meet
As the problem lingered, it was gathered that the NIMC officials held a meeting with telcos and other stakeholders over the development.
It was learnt that NIMC advised telcos to temporarily revert to the vNIN platform until it is able to sort out its technical difficulties.
A top official privy to the development said, “NIMC confirms its service is still down and it doesn’t have an estimated turnaround time from its service provider. Hence, it is looking for alternatives to restore services over the weekend. However, NIMC has proposed that we use vNIN in the interim which the industry kicked against based on technical readiness and process issues.”
However, the meeting held with NIMC resolved that telcos must uphold certain rules while the glitch lingers.
It said, “New registration and SIM swap without a prior verified NIN and linked to our Know Your Customer will not be allowed until full service is restored.
“SIM swap for a previously verified NIN that has been linked to our (telcoms) Know Your Customer will be allowed to proceed based on when approval letter is received from NCC today (Friday).
“New SIM registration (additional SIM for an existing subscriber with a previously verified NIN and linked to our (telcoms) Know Your Customer) will be allowed to proceed based on when approval letter is received from NCC today (Friday).”
As of the time of filing this report, it could not be verified if the approval has been received or not.
According to some telcos’ officials, there is a feeling of discontent among operators due to the technical readiness and bottlenecks that would be required to make the temporary switch to the vNIN.
It was gathered that the telcos had kicked against it when it was suggested initially.
It is understood that the vNIN, which involves generating tokens, is riddled with technical concerns which the telcos are not prepared to commit resources to, particularly given the fact that the switch to the vNIN platform will only be on a temporary basis until the NIMC server glitch is resolved.
“Nobody is prepared for that one (tokenisation). It was supposed to start in January, but they (telcos) were not ready. Now they’re trying to push tokens. It’s possible they deliberately collapsed this one so they can push people to tokens. I don’t know why they do that. There has been no proper training (in how to use the token system),” a top official of a telecom firm said.
Also, officials of the Nigerian Immigration Service told our correspondents on condition of anonymity that passport application process was delayed in some passport offices because the NIN verification process was stalled.
They said some passport capturing appointments might have to be rebooked over the development.
“The glitch at the NIMC portal affected passport application process during the week. There was a need to verify applicants NINs. This could not be done. It started since late on Tuesday,” an immigration official, who spoke on condition of anonymity, said.
Also, top officials of some banks said the development affected account opening during the past week as applicants who had NIN as their only means of identification could not be attended to.
“Banks have various portals for verifying IDs. Those with NINs could not be attended to because the portal was down,” an official of FCMB said on condition of anonymity because he was not authorised to speak on the development.
When contacted, the NIMC spokesperson, Kayode Adegoke, who preferred to revert via SMS, had not responded to text messages as at the time of filing this report.
However, a public statement issued by the NIMC late on Saturday linked the problem to a downtime as a result of a “maintenance service.”
However, checks with some of the telcos reveal that prior information about this maintenance was not communicated to them.
NIN verification service down due to maintenance, says NIMC
In a statement, the NIMC said its NIN verification service was down due to maintenance being executed by its service provider.
The statement was titled ‘NIMC NIN verification service temporarily unavailable.”
It read, “The National Identity Management Commission wishes to inform the general public that its NIN Verification Service is temporarily unavailable due to the maintenance service being carried out by one of the Commission’s network service providers.
“The NIMC wants to assure the public that verification and authentication services would be restored once the maintenance is concluded.
“The commission apologises for any inconveniences this might cause our esteemed customers, and all hands are on deck to ensure speedy restoration. Meanwhile, the public can make use of the alternative tokenisation verification platform.”
Adeolu Ogunbanjo, president, National Association of Telecoms Subscribers (NATCOMS) said the association was aware of the NIMC server downtime and had been duly informed that the situation was being handled.
He said, “I learnt it’s a network issue. It’s something they’re looking at. I called two operators, especially the regulatory officials and they said they were working on it and that it would soon be restored. It’s rather unfortunate, but what do you do? I’m sure NCC knows about it.
“What I’ve not done is to talk to the NCC, and that is because the operators have said it’s an issue they are addressing. I want to go to Alausa tomorrow to find out what is happening apart from what the operators have told me.”
Telecom
Airtel Africa Foundation Launches Airtel Green Schools to Promote Sustainability Education in Nigeria

Airtel Africa Foundation, through Airtel Nigeria, has launched the Airtel Green Schools initiative, a sustainability-focused programme designed to create environmental learning spaces in primary and secondary schools.

The spaces, which are branded Airtel Garden, have been introduced as part of Airtel Nigeria’s activities to commemorate the 2026 World Environment Day, themed “Climate Action”.
According to Airtel Nigeria’s schedule, the company’s 10 adopted schools, located in nine states across country’s six geopolitical zones, have been onboarded as Green Schools.
Each of the schools now features an Airtel Garden, with dedicated sections for edible crops, fruit trees and shade trees, enabling pupils to learn firsthand about food cultivation, biodiversity and the importance of increasing green cover to help mitigate the effects of climate change.
The gardens also incorporate composting stations where organic waste generated within the school environment can be converted into nutrient-rich compost. To boost circular economy practices, plastic recycling segments have also been built in to repurpose common wastes such as plastic bottles and tyres.
The beneficiary schools of the programme include St. George’s Nursery and Primary School, Ipaja, Lagos; Yahaya Primary School, Zaria; Iyeru-Okin Primary School, Iyeru-Okin, Kwara; St. John Primary School, Ijebu Igbo, Ogun State, and Community Primary School, Amumara, Imo State.
Others are Presbyterian Primary School, Ediba, Cross-River; Migrant Farmers Community Primary School, Umuahia, Abia State; Gwange III Primary School, Maiduguri, Borno State; Mayflower Secondary School, Ikenne, Ogun State; and Government Day Primary School, Gombe State.
Segun Ogusanya, Chairman of the Airtel Africa Foundation, highlighted the developmental focus of Airtel Garden. “We are excited to inaugurate Airtel Green Schools, which are designed to go beyond awareness and create real behavioural change within Nigeria’s school communities.
“Through the Restore, Reduce and Educate pillars, we are equipping young people with practical tools such as gardens, recycling awareness, and environmental learning resources.
2Our goal is to create a replicable Green School model that can be scaled and sustained over time, ensuring that environmental education becomes part of everyday learning for the children in our adopted schools,” he said.
A key feature of the launch programme is the signature “Read, Engage, Plant” experience, an immersive environmental learning model that combines storytelling, practical engagement and environmental action.
At the launch, Airtel staff from the Employee Volunteer Programme (EVP) led pupils of the adopted schools in the reading “Jojo and Jade, Heroes of Mother Earth” before joining in interactive environmental activities such as crop planting. The programme also featured a recitation of the climate action pledge and the inauguration of Airtel Garden Eco Club.
Speaking on the flag-off of Airtel Green Schools and Airtel Garden, the Chief Executive Officer of Airtel Nigeria, Dinesh Balsingh, said, “Climate action becomes meaningful when awareness is translated into action.
“Through the Airtel Garden, we are creating living classrooms where pupils can learn practical lessons about environmental stewardship, sustainable agriculture, waste management and the importance of protecting our planet. We believe that empowering young people with these experiences today will help shape a more environmentally responsible generation tomorrow.”
The Airtel Green Schools campaign is built on the telecom giant’s sustainability theme of Reuse, Educate, and Restore. Through tree planting and garden development, the programme seeks to establish green spaces within school communities while promoting waste reduction and responsible environmental practices via composting and plastic recycling.
Telecom
GSMA Launches Global Satellite Regulatory Playbook to Help Policymakers Build Future-Ready Connectivity Frameworks

The GSMA has launched its new Satellite Regulatory Playbook, a practical guide designed to help policymakers develop clear, consistent and future-ready policy frameworks for the rapidly evolving satellite connectivity sector.

As Low Earth Orbit (LEO) satellite services expand globally and begin to complement terrestrial mobile and broadband networks, the Playbook provides governments with a structured framework to modernise satellite regulation in ways that support societal needs, protect consumers, and encourage investment in the next generation of communications networks.
Developed in collaboration with Access Partnership, the Playbook focuses on emerging satellite broadband and direct-to-device (D2D) services delivered directly to end users without mobile operator partnerships, where existing regulatory frameworks often leave gaps.
Where mobile operators are involved, existing regulations typically provide sufficient safeguards. The playbook offers practical guidance that policymakers can adapt to their national circumstances. It is designed to support technology-neutral regulation while promoting greater consistency in regulatory outcomes across markets.
The GSMA emphasises that no single connectivity technology can meet all of society’s long-term communications needs. Instead, resilient and inclusive digital societies require multiple forms of connectivity working together, including mobile, fixed and satellite networks. Regulatory frameworks therefore need to evolve to address all connectivity services consistently, ensuring users receive comparable protections and benefits regardless of how services are delivered.
Michaela Angonius, Head of Policy & Regulation at the GSMA, said: “As satellite connectivity becomes an increasingly important part of the global communications landscape, policymakers have an opportunity to create regulatory frameworks that are fit for the future.
“The Satellite Regulatory Playbook gives policymakers practical guidance to create frameworks that protect people, ensure law enforcement can always do their job, attract investment into the whole communications sector and keep pace with innovation.”
“Connectivity is not a choice between terrestrial and satellite networks. Meeting the needs of citizens, businesses and governments requires a diverse and complementary connectivity ecosystem. Regulation should therefore be technology-neutral and focused on delivering consistent outcomes for consumers and society, regardless of how services are provided.”
The Playbook identifies eight key regulatory pillars that policymakers should consider when developing or modernising frameworks for satellite services:
- Local establishment rules
- National security
- Consumer protection and operational measures
- Infrastructure and facility requirements
- End-user terminal deployment
- Fiscal considerations
- Emergency services and public safety
- Enforcement
The guidance is underpinned by the GSMA’s principles of transparency, regulatory parity, harmonisation, collaboration and balanced innovation. Together, these principles aim to support regulatory certainty, encourage investment, strengthen consumer trust and promote fair competition across the broader connectivity ecosystem.
Recognising that regulatory frameworks vary significantly between countries, the Playbook does not prescribe a one-size-fits-all model. Instead, it provides a flexible framework that regulators can tailor to national priorities while helping to reduce fragmentation and promote greater international alignment.
As satellite services continue to evolve and expand, the GSMA believes that forward-looking and harmonised regulatory approaches will be essential to unlocking the full benefits of next-generation connectivity for consumers, businesses and societies worldwide.
Telecom
NITDA Unveils Bold Vision to Make Nigeria an AI Powerhouse

National Information Technology Development Agency (NITDA) has reaffirmed its commitment to establishing Nigeria as a frontrunner in Africa’s artificial intelligence economy, emphasizing that the country’s digital future relies heavily on responsible AI adoption, digital sovereignty, and homegrown innovation.

Represetative of Kashifu Inuwa Abdullahi, the DG NITDA, Barrister Emmanuel Edet, Ag. Director, Regulation and Compliance Department, delivering a remark at the AI Summit Nigeria 2026.
Speaking at the AI Summit Nigeria 2026—hosted by Microsoft in Abuja—NITDA’s Director-General, Kashifu Inuwa CCIE, described AI as a transformative force capable of revolutionising every economic sector.
His insights were delivered by Barr. Emmanuel Edet, NITDA’s Acting Director of Regulation and Compliance, who highlighted that trust serves as the bedrock for any sustainable AI rollout. Without a firm commitment to accountability and transparency, he warned, widespread innovation simply cannot scale.
“Without public trust, AI adoption will be stalled,” Inuwa noted. “Without accountability, innovation will not scale sustainably, and without transparency, citizens will lose confidence in the systems designed to serve them.”
Themed “From Policy to Progress: Accelerating Responsible AI Adoption for Nigeria’s Digital Decade,” the summit was a collaborative effort between Microsoft, NITDA, and MTN.
The event brought together a diverse group of public and private sector stakeholders to map out actionable strategies for embedding AI into the fabric of Nigeria’s economy.
A central theme of Inuwa’s address was the critical need for Nigeria to achieve true digital sovereignty. He urged the nation to pivot from being mere consumers of global technology to becoming active creators of it.
“We must become creators of intelligence rooted in our realities and responsive to our aspirations,” Inuwa urged.
“We must build local talent, strengthen research ecosystems and create an enabling environment where Nigerian and African solutions can thrive.”
He added that Africa needs to play a defining role in shaping the global future of AI, rather than just adapting to technologies built elsewhere.
Microsoft’s Director of Government Affairs for West Africa, Nonye Ujam, also spoke at the event, praising Nigeria’s proactive steps in AI governance, particularly through the National AI Strategy and ongoing regulatory reforms.
However, she challenged attendees to move past the paperwork and focus on executing AI solutions that yield measurable benefits for everyday citizens, businesses, and government operations.
Ujam pointed out that truly effective AI adoption hinges on robust governance frameworks, solid infrastructure, and institutional capacity, all while anchoring new innovations to the core principles of fairness, security, transparency, and accountability.
The summit sparked vital conversations around regulatory clarity, digital sovereignty, and the delicate balance between fostering innovation, driving collaboration, and maintaining strategic control over Nigeria’s fast-evolving tech landscape.
The event drew active participation from key institutions, including the Nigeria Customs Service, the National Identity Management Commission, and Galaxy Backbone, all signaling a unified front for Nigeria’s digital future.
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