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Barred Phone Lines:  Lagos Lawyer Demands N10Bn Damages from Telcos, NCC

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Mr. Olukoya Ogungbeje, Lagos-based activist and lawyer, has dragged telecommunication companies operating in Nigeria as well as the Nigerian Communications Commission (NCC) to a Lagos Federal High Court, challenging the recent barring of phone lines of citizens.

Barred Phone Lines:  Lagos Lawyer Demands N10Bn Damages from Telcos, NCC

Ogungbeje joined Dr. Aminu Maida, chief executive officer of NCC, and MTN Nigeria Communications Plc, Airtel Networks Nigeria Ltd. and Emerging Markets Telecommunication Services Ltd. (EMTS 9 Mobile).

The lawyer, aside from seeking the order for award of N10 billion as general damages is also seeking the following reliefs: “A declaration that the act and action of further barring, restricting and deactivating of the applicant’s phone lines/SIM cards and the phone lines/SIM cards of Nigerian citizens by the 2nd, 3rd, 4th, 5th, and 6th respondents, upon the directive of the 1st and 2nd respondents from 28th of February 2024 till date, despite a valid and subsisting order of court granted against the respondents is wrongful, illegal, unlawful, undemocratic, unconstitutional and thus prejudicial against applicant’s and other affected Nigerian citizens fundamental rights to fair hearing as enshrined under Section 36 of the 1399 constitution of the Federal Republic of Nigeria.

“A declaration that the respondents being creations and creatures of law are subject to the court of law and the judicial powers of the courts of law and under a legal duty and constitutional obligation to obey valid and subsisting order of court as enshrined under Section 6 (6) (b) of the constitution of the Federal Republic of Nigeria, 1999 (as amended).

“An order setting aside the entire directive and all its consequential effects in connection with the subject matter of this suit issued by the 1st and 2nd respondents to the 2nd, 3rd, 4th, 5th and 6th respondents having been made in gross violation of a valid and subsisting order of court.

“An order compelling the respondents to jointly and severally to immediately activate, debar, unlock, unblock and unrestrict the applicant’s phone lines/SIM cards and the phone lines/SIM cards of the affected Nigerian citizens forthwith.

“An order compelling the respondents to jointly and severally tender a public apology to the applicant and other affected Nigerian citizens and to pay the sum of N10 billion only as general and exemplary damages for the prejudicial, wrongful and unconstitutional action of the respondents and the inconvenience, damages and injury caused the applicant and other affected Nigerian citizens in flagrant violation of a valid and subsisting order of court.

“An order of perpetual injunction restraining the respondents jointly and severally, whether by themselves, their agents, officers, officials, members, servants, ministries, organs, agencies or privies or anybody deriving authority from them by whatever name called from barring, restricting and of deactivating the applicant’s and other affected Nigerian citizens, phones lines/ SIM cards or taking any step, action, further step or action or untoward action or proceedings against the applicant and other affected Nigerian citizens on any fact connected with or related to the facts of this case.”

The motion which is supported with 33 paragraphs affidavit, according to the lawyer, is pursuant to Sections 36 and 46 of the 1999 constitution of the Federal Republic Of Nigeria; Order II Rule 1 of the Fundamental Rights Enforcement Procedure Rules 2009 and under the court’s inherent jurisdiction imbued by Section 6 (6)(B) of constitution of the Federal Republic Of Nigeria, 1999 as amended.

He also listed the following grounds upon which the reliefs were sought: “That there has been grave constitutional infraction perpetrated by the respondents against the applicant and other law abiding Nigerian citizens.

“That on the 22nd of February 2024, the court of law granted an order restraining the respondents from barring, deactivating and or restricting any phone lines/SIM cards of the applicant and Nigerian citizens.

“That the respondents have took the law into their hands by barring, deactivating and restricting the phone lines/SIM cards property of the applicant and other Nigerian citizens upon directive by the 1st and 2nd respondents despite a valid and subsisting order of court granted against the respondents on the 28th of February 2024.

“That the applicant has a constitutional right to fair nearing and right to own property guaranteed by the constitution.

“That the actions of the respondents have overreached the order of court and thus prejudicial against the applicant’s right to fair hearing.

Hence, it is not in accordance with due process of law. “That the act and action of the respondents is clearly wrongful, illegal, unconstitutional and prejudicial against the applicant’s right to fair hearing.

“That the respondents are creations and creatures of law and thus must act within the limit of the law.

“The respondents have no right to take the law into their own hands and that the constitutional safeguards to persons alleged to have committed any offence are sacrosanct and must be jealously guarded by the court.

“That the applicant has his fundamental rights protected and guaranteed under the 1999 constitution of the Federal Republic of Nigeria (as amended).

“That the applicant has the right under Section 46 of the 1999 constitution to approach the court for redress for the breach of his rights. And that the applicant is entitled to the reliefs sought in this case.”

The lawyer in his affidavit stated that his fundamental right to fair hearing and the rights of millions of Nigerian citizens guaranteed under Sections 36 of the constitution have been and is being violated by the respondents.

“That based on the above, he has filed this suit for himself and in public interest pursuant to the Fundamental Rights (Enforcement procedure) Rules 2009.

“That he is the telephone subscriber of the respondents with phone numbers/lines (09139128873) and (08027208563), 08055382155, 08090220200, respectively. And that sometimes in January 2024, the respondents threatened in barring, deactivating and restricting the phone lines of Nigerian citizens whose phones lines are not linked with the National Identity Number (NIN).

“That he immediately challenged the action of the respondents culminating to the valid and subsisting court order granted on the 22nd of February 2024, restraining the respondents from barring, deactivating and restricting my phone lines and the phone lines of Nigerian citizens.

“That surprisingly, while daring the court, the first and second respondents threatened to go ahead with the act and action of barring, deactivating and restricting of phones despite a valid and subsisting court order restraining the respondents.

And that to his utmost shock, on the 28th of February 2024, he woke up only to discover that his phone lines have been barred, deactivated and restricted by the second to sixth respondents, based on the mere directive of the first and second respondents despite a subsisting order of court.

“That act and action of the second to sixth respondents in barring, deactivating and restricting his phone lines and that of Nigerian citizens upon a mere directive by the first respondent without any order of court and despite a valid and subsisting court order have caused me great loss of business opportunities, embarrassment, untold hardship, discomfort and inconvenience and hampered my business as a legal practitioner and businessman.

“That he immediately contacted his solicitors, who wrote letters to the respondents demanding a prompt reversal of their illegal act and action having been carried out without recourse to due process of law.

But the respondents have failed and refused to reply or respond to his solicitors letters till date.

“That the act and action of the respondents of restricting, barring, deactivating the phone lines of millions of Nigerian citizens is a clear brazen act of undermining the court of law and its judicial powers and thus prejudicial against their rights to fair hearing.

And that the act and action of barring, blocking deactivating and restricting my phone lines by the respondents despite a valid and subsisting court order is clearly wrongful and prejudicial against my rights and the rights of Nigerian citizens to fair hearing and right to own property.” However, no date has been fixed for the hearing of the suit.

 

 

 


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Telecom

NCC, CBN Unveil Refund Framework for Failed Airtime, Data Transactions

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Nigerian Communications Commission (NCC) and Central Bank of Nigeria (CBN) have finalized a consumer protection framework to swiftly resolve complaints from failed airtime and data purchases caused by network outages, system errors, or user mistakes.

NCC, CBN Unveil Refund Framework for Failed Airtime, Data Transactions

NCC, CBN

Developed after months of consultations with Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other stakeholders, the framework responds to surging reports of debits without service delivery and prolonged resolution delays.

It unites telecom and financial sectors by pinpointing root causes—like debits without service credits—and enforces a Service Level Agreement (SLA) defining roles for all parties in transactions and refunds.

Key provisions include refunds within 30 seconds for debited but undelivered airtime or data (extendable to 24 hours for pending cases), mandatory SMS notifications on transaction status, and remedies for errors such as recharges to ported numbers, wrong purchases, or misdirected transactions.

NCC Consumer Affairs Director, Mrs. Freda Bruce-Bennett, highlighted a new Central Monitoring Dashboard, co-hosted by NCC and CBN, for real-time tracking of failures, culprits, refunds, and SLA violations.

“Failed top-ups are among the top three consumer complaints. True to our mandate, we prioritized a rapid solution,” she stated.

Bruce-Bennett thanked stakeholders, especially CBN leadership, noting that MNOs and banks have already refunded over N10 billion pending formal approval.

Implementation begins March 1, 2026, following regulator approvals and technical integrations by MNOs, VAS providers, and DMBs.


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Telecom

NASENI Launches Inter-Agency Innovation Competition for MDAs

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National Agency for Science and Engineering Infrastructure (NASENI) has announced the launch of an Inter-Agency Innovation Competition and Awards to stimulate creativity and technological advancement among Ministries, Departments and Agencies (MDAs) of the Federal Government.

NASENI Launches Inter-Agency Innovation Competition for MDAs

NASENI

In a statement issued on Wednesday in Abuja, NASENI said the initiative was designed to harness innovative ideas from public servants that can drive indigenous industrialization, job creation and national progress.

According to the agency, the competition will provide a platform for MDAs to propose solutions in critical sectors such as health, agriculture, education and infrastructure, leveraging science and technology to improve public service delivery and enhance the quality of life for Nigerians.

“The competition seeks to promote collaboration and creativity among MDAs while addressing pressing national challenges through innovation,” the statement said.

NASENI urged interested MDAs to submit their entries through its innovation portal at naseni.gov.ng/innovation.

The agency reiterated its statutory mission “to develop and maintain a dynamic infrastructure to drive Nigeria’s indigenous industrialization, job creation and national progress,” adding that the competition would further strengthen efforts to unlock the nation’s potential through science and technology.


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Mandatory Biometric Verification for Starlink Users in Nigeria Begins

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Users of satellite internet service provider Starlink in Nigeria are being required to complete a biometric Know Your Customer (KYC) process as a precondition to continue enjoying their services, according to .biometricupdate.

Mandatory Biometric Verification for Starlink Users in Nigeria Begins

According to local reports, more than 66,000 Starlink subscribers in the country had a December 31 ultimatum from the Nigerian Communications Commission (NCC) to complete the biometric verification or have their connection discontinued.

The process essentially entails linking a Starlkink account with the subscriber’s national digital ID.

The NCC, which is Nigeria’s telecoms industry regulator, is said to have first issued the directive in August last year, setting a three-month deadline which was to elapse on November 19, TechCabal reports.

The body however later extended it to December 31 after consultations with industry stakeholders. The internet account-NIN linkage, the NCC said, is to enhance identity verification and strengthen security within the country’s telecoms space.

Just a few days to the December 31 deadline, Starlink’s Nigeria office sent an email to its subscribers reminding them of the KYC requirement, and warned that all those who fail to comply would be disconnected.

And that once disconnected, reconnection would depend on network capacity in the concerned area.

The service provider said in its email that the process takes less than two minutes and users can complete it by logging in to their account via an app.

One user, quoted by TechCabal, said one needs to upload their selfie biometrics, provide their national identification number (NIN) and then give their consent for the account to be linked to their ID information.

Starlink’s internet service is present in about 155 countries with nine million users, as of 2025. Its growth in Nigeria is said to be rapid, making it the second largest internet service provider in the country, according to The Traffic.

Biometric identification for Starlink subscribers could become a continent-wide trend given that some countries have expressed reservations in opening up their internet space to the company over security concerns.

There’ve been fears that jihadists in countries like Mali and Nigeria may have exploited Starlink terminals to coordinate terror operations, and cybersecurity experts have also warned of risks related to weak regulation, digital sovereignty and data breaches.

The requirement for Starlink internet users to have their accounts linked with the NIN is similar to the SIM-NIN linkage policy which the Nigerian government battled to implement for many years, with many deadline extensions.

In October last year, the NCC, which is was at the forefront of the policy implementation, announced that all active SIM cards across all network providers had complied with the directive which was issued in 2020.

The idea, the federal government argued, was to strengthen security and curb criminality such as kidnappings which are aided and abetted by improperly identified mobile phone numbers.


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