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Beware of Telecom Fraudsters, Ask Questions

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Nigeria telecommunications industry is an undeniably alluring, fast-paced, multi-billion dollar industry.
Combine that with brain-numbingly complex technologies and it creates the perfect environment for scam artists.
Telecommunication fraud is the theft of telecommunication service (telephones, cell phones, computers and so on) or the use of telecommunication service to commit other forms of fraud.
Victims include consumers, businesses and communication service providers.
Separating truth from fiction in these sophisticated scams is not easy.
Nigeria Communications Commission (NCC) takes consumer protection very serious and that has led to the establishment of the Consumer Affairs Bureau in September 2001, to inform, educate and protect all the consumers of telecommunications services in Nigeria.
Common Warning Signs
Cold Calls: If the first contact is an unsolicited call from a salesperson whom you do not know – be skeptical!. Don’t trust a stranger!
High Profits-Low Risk: Scam artists are clever liars. For instance, If you receive a phone call on your mobile from any person, saying that, he or she is a company engineer, or saying that they’re checking your mobile line, and you have to press # 90 or #09 or any other number. End this call immediately without pressing any numbers.
Urgency: Beware of promoters who say that it is urgent to invest now. Swindlers do not want you to have time to think things over. Some may even pressure you to promptly send your money by courier or wireless transfer. When they say "rush," you say "whoa!"
Examples of Scams
Fraud Alert from Zain Nigeria
Zain Nigeria on its website drew the attention of subscribers and members of the general public to the prevalence of fraudulent activity being perpetuated by fraudsters who aim to deceive and defraud our subscribers and the general public.
According to Zain these fraudsters design purported promotions hinged on promises of subscribers or members of the general public winning cash, free airtime or other prizes or gifts, employment or job recruitment or other fantastic or incredulous schemes. Their fraudulent activity seems to be mainly with the objective of obtaining money by tricks or false pretences from subscribers or innocent members of the general public.
From MTN
Subscribers receive text messages purportedly from MTN where they are informed of winnings and asked to contact a number to claim their prizes
The same scheme is general to almost all the service providers where the vehicles for such fraudulent activity include unsolicited text messages, electronic mail or other correspondence to subscribers or the general public. These messages would usually emanate from bogus websites, email addresses and phone numbers used by these fraudsters for their nefarious and fraudulent activity and it is not unusual that such communication would utilize forged paraphernalia as logos, names of operators’ officials and official language in a bid to exude some authenticity (some illustrations of the fraudulent activity flowing from providers’ experiences are provided at the end of this message).
The paraphernalia including mail and contact addresses and phone numbers contained in such unsolicited emails and posted on such web-sites or published in any manner whatsoever are bogus, forged and not related to service providers.
Operators’ consumer education has repeatedly warned against such schemes.
From Etisalat
Etisalat Nigeria on its website draws attention of its esteem subscribers that fraudulent text messages carrying details of false promotions are being sent to them by parties posing as representatives of etisalat.
“Please note that etisalat does not execute promotions and campaigns via third-parties or individual members of our staff. Also, winners from our various promotions are either published on our website, at our Experience Centres.”
If you receive any messages asking you to give up money/goods or claim prizes, kindly clarify this via our corporate website or by calling Customer Care on 200. If still in doubt, kindly visit any of our shops or business offices. Please remember to visit www.etisalat.com.ng as regularly as possible to get all the latest updates on etisalat and all our exciting promos.
Avoiding Fraud
Take advantage of Consumer Affairs Bureau so no one takes advantage of you.
This is because the Consumers Affairs Bureau serve as the industry’s watchdog charged with educating, informing and protecting consumers in a professional and courteous manner.
Be Skeptical: The best protection against being scammed is skepticism. Investigate thoroughly any SMS or phone call that say you have won a prize you did not enter, if duped, you are unlikely to recover any of it.
Ask yourself whether their answers are reasonable. 
Do not respond to such unsolicited offers from people you are unfamiliar with.
Do not disclose your personal/financial details to anyone you do not know.

Get Help
Consumer Affairs Department
[email protected]
Nigeria Communications Commission (NCC)
Plot 423, Aguiyi Ironsi Street
Maitama,
Abuja,
Tel:   234-9-4617000
Fax:  234-9-4617514

Zain Nigeria has a Fraud management Unit which investigates all reported cases of fraudulent or attempted fraudulent activity. The Fraud management Unit can be reached on the fraud hotline- 070800fraud (07080037283) or email [email protected].

MTN Nigeria, contact the following for confirmation –
MTN Nigeria Corporate Office,
Golden Plaza,
7th Floor, Falomo, Ikoyi Lagos.
Email: [email protected] Tel. +234 (0)8032005500

Visafone
 4th Floor, Zenon House 
2, Ajose Adeogun Street, Victoria Island
Lagos, Nigeria
 333 (Within Visafone Network)
07025 000 000 (Outside of Visafone Network)

Multi-Links/Telkom
231, Adeola Odeku Street,
Victoria Island, Lagos.
Tel: 01-7740000
Email; [email protected]

ZoomMobile
8, Adeola Odeku Street,
Victoria Island, Lagos.
Tel: 234-1-4801111
Email: [email protected]

Starcomms
42, Adetokubo Ademola Street,
Victoria Island.
Tel: 8041234, 0702800123
Email: [email protected]

Etisalat Nigeria
Everest Place
Plot 19 Zone L, Federal Government Layout
Banana Island, Ikoyi
Tel: 200 from etisalat line
0809-0000200 from any Mobile or Fixed Line
Email; [email protected]

 


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Telecom

New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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Telecom

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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Telecom

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

NCC

The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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