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Big Tech Disrupting Banking, Insurance – WEF

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The competitive landscape in banking and insurance is being shaped increasingly by large technology firms supplying critical technology to the sector, opening the door to direct competition at a later stage.

This is according to a report from the World Economic Forum (WEF), which found that financial institutions’ drive to become more “experience-driven” is opening the door to potential competition from global technology giants.

According to the report: “Beyond fintech: A pragmatic assessment of disruptive potential in financial services”, the challenge to banks and insurers is down to large technology firms hollowing out the value proposition of these institutions by carrying out more core functions, even as banks and insurers lean more heavily on them to compete.

“The partnership between banks and large tech companies risks not staying a reciprocal one,” says Jesse McWaters, lead author of the study and project lead for disruptive innovation in financial services at WEF.

“Financial institutions increasingly rely on technology firms for their most strategically sensitive capabilities, but can so far only offer their ongoing business in return,” says McWaters.

The report aims to examine the impact of innovation on the financial ecosystem and draws on interviews and workshops with hundreds of financial and technology experts. It highlights cloud computing, customer-facing artificial intelligence and big data customer analytics as three capabilities that are becoming critical to the competitive differentiation of financial institutions.

WEF says all three are domains where technology giants like Amazon, Google and Facebook have far deeper experience than their financial services counterparts and where scale effects will make it difficult for financial institutions to catch up. As a result, many banks and insurers are turning to technology firms to provide these core functions, it adds.

While these partnerships between financial institutions and tech companies can accelerate innovation, the report points out they also pose a risk should large technology players choose to enter financial services in direct competition with retail banks and insurers.

“Tech giants would be able to pick and choose their points of entry into financial services, maximising their strengths like rich datasets and strong brands, while taking advantage of incumbent institutions’ dependence on them,” says McWaters.

As a result, financial institutions will likely need to walk a challenging line between capitalising on the services of large technology players and becoming dependent on them.

“For customers, the entry of large technology firms into financial services could mean entrusting both their financial and non-financial data to the same company. For policy-makers, it would raise serious questions about how best to avoid both anti-competitive behaviour and the inappropriate use of personal data in decision-making,” WEF says.

The findings suggest a move away from a focus on the potential competitive threat of hi-tech financial services start-ups, typically called “fintechs”. Much research, including the WEF’s 2015 report on The future of financial services, suggests niche fintechs could stage a broader disruption of the financial system.

But the new report finds fintech start-ups have fallen short of their ambitions to upend the competitive landscape in finance. Despite deeply influencing the direction of innovation in the industry, many have failed to capture large market share.

“Fintechs have changed the basis of competition in financial services, but not the competitive landscape,” says Rob Galaski, partner and Americas FSI regional leader at Deloitte Canada, and co-author of the report.

“Fintechs now define the tempo and direction of innovation in financial services, but high customer switching costs and the rapid response of incumbents has challenged their ability to scale.”

Robo-advisers, which provide automated investment advice to customers at low fees, provide an instructive example of incumbents responding to fintech. WEF says early innovators like Betterment and Wealthfront have shown significant growth, with assets under management of $6.7 billion and $4.4 billion respectively at the end of 2016. However, they have been dwarfed by incumbents that have created their own robo-advisory offerings, such as the Vanguard Advisor platform, which had $47 billion in assets under management as of the end of 2016.

“The ability to be a fast follower has proven more important than being first for large financial institutions. Agile incumbents have used the fintech ecosystem as a supermarket for capabilities, making the ability to nurture and rapidly form partnerships as a critical ingredient to banks’ competitive success,” Galaski concludes.


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E-Financial

FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

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Federal Competition and Consumer Protection Commission (FCCPC) has dismissed as false a report claiming it approved 48 additional digital loan applications, raising the number of licensed digital lenders in Nigeria to 505.

FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

 

In a statement posted on its official X handle on Sunday, the commission described the publication, titled “FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505,” as “false, misleading and” not reflective of its actions.

The commission said it had not granted any new approvals or licences for digital lenders, stressing that it was complying with an ex parte order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025, pending further proceedings.

The statement read, “The attention of the Federal Competition and Consumer Protection Commission has been drawn to a publication titled ‘FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505.’ The publication is false, misleading and does not represent the position or actions of the Commission.

“The FCCPC is a law-abiding institution and is fully complying with the ex parte Order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025 pending further proceedings.

“Consequently, the Commission has not granted any new approvals or licences pursuant to those Regulations. Any publication suggesting that the Commission recently approved additional digital lenders under the Regulations is entirely false.”

The commission urged members of the public, industry stakeholders and media organisations to disregard the publication and rely only on information released through its official communication channels.

It reiterated its commitment to complying with court orders and providing accurate information on its regulatory activities.

 


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PalmPay Calls for Trust, Infrastructure and Responsible AI to Drive Payment Ecosystem Innovation

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Industry leaders, regulators, and payment experts have called for stronger infrastructure, responsible artificial intelligence (AI) adoption, and deeper cross-sector collaboration to unlock the next phase of growth in Nigeria’s digital payments ecosystem.

The stakeholders made the call during the 2026 Digital Pay Expo held in Lagos on June 17 and 18, 2026. This year’s event focused heavily on the transformative role of AI, cybersecurity, cross-border transactions, and deepening financial inclusion across Africa.

Speaking at the event, Dr. Rekiya Yusuf, Director of the Payment System Supervision Department at the Central Bank of Nigeria (CBN), represented by Chika Ugwueze, Deputy Director, stated that Nigeria’s payment ecosystem is rapidly evolving beyond digital adoption into deeper digital transformation.

According to Yusuf, artificial intelligence is emerging as a critical driver of this shift, particularly in real-time fraud detection and expanding access to underserved populations. “The goal is to make financial transactions seamless. AI is now driving innovation, helping in real-time fraud detection and helping to expand access,” she said.

She noted, however, that important gaps remain, particularly around infrastructure and inclusion. Building a resilient digital market system in the AI era requires reliable connectivity, robust infrastructure, intentional talent development, and sustained capacity building.

Echoing the regulator’s call for robust ecosystem support, Chika Nwosu, Managing Director of PalmPay Nigeria, said trust, access, and practical financial support remain critical to helping small businesses participate more meaningfully in the formal economy.

He noted that while micro, small, and medium enterprises (SMEs) contribute an impressive 40 per cent to Nigeria’s Gross Domestic Product (GDP), limited access to credit and reliable payment infrastructure continues to slow their ability to grow and scale.

To drive true innovation, Nwosu argued that financial inclusion must move beyond simply opening accounts and enabling basic transactions; it requires building a foundation of trust and tangible economic empowerment.

“SMEs contribute 40 per cent of the country’s GDP. For us at PalmPay, we don’t just provide payment solutions to them, we also support them with financial tools they need to expand and create jobs,” he said. .

Nwosu further emphasised the importance of digital literacy, noting that stronger understanding of digital tools and AI-enabled systems will be essential to buildling long-term trust and participation across the ecosystem.

The discussions at Digital Pay Expo 2026 reflected a growing consensus across the industry: the future of African digital payments will depend on getting the fundamentals right. That means stronger infrastructure, responsible use of AI, better cybersecurity, and closer collaboration between regulators, fintechs, and other ecosystem players.

For PalmPay, the event reinforced the importance of building a payments ecosystem that is more resilient, more secure, and better equipped to support inclusion and growth at scale.


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ngCERT Raises Alarm over Surge in Banks’ ATM Cyberattacks

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Nigeria’s Computer Emergency Response Team (NgCERT) has urged financial institutions to reinforce their cybersecurity systems following a surge in automated teller machine (ATM)-related attacks targeting banks across Africa.

In a cybersecurity advisory issued on June 25, the agency classified the threat as “high risk,” warning that the attacks could inflict significant financial losses, disrupt banking operations and damage public confidence if not promptly addressed.

NgCERT, the federal agency responsible for coordinating responses to cyber threats in Nigeria under the Office of the National Security Adviser (ONSA), said the warning was prompted by a recent cyberattack on United Bank for Africa (UBA) in Senegal.

According to the advisory, cybercriminals successfully compromised the bank’s card authorization infrastructure, enabling them to manipulate transaction controls and carry out 3,421 ATM withdrawals that resulted in losses exceeding $2 million.

The agency said the attack demonstrated a sophisticated methodology that poses a serious threat to financial institutions operating similar ATM and payment card systems across Africa.

“This methodology poses a significant threat to financial institutions operating similar ATM and card systems across the region,” the advisory stated.

NgCERT explained that investigations into recent incidents indicate that attackers typically gain initial access to bank networks through phishing campaigns, vulnerabilities within third-party supply chains or insider assistance.

Once inside the network, the attackers conduct extensive reconnaissance to identify critical systems responsible for ATM transaction processing, card management and transaction authorisation.

The agency said the threat actors then deploy malware, escalate their system privileges and manipulate key security controls, including ATM withdrawal limits, transaction velocity restrictions, fraud monitoring thresholds and payment card parameters.

It added that the attackers are also capable of creating new payment card records or altering existing ones, enabling coordinated cash-out operations involving multiple operatives simultaneously withdrawing large amounts of cash from ATMs across different locations.

NgCERT warned that successful exploitation of these vulnerabilities could result in massive financial losses through the rapid depletion of ATM cash reserves, compromise of core banking infrastructure and manipulation of customer accounts.

Beyond direct financial losses, the agency said such attacks could trigger regulatory sanctions, reputational damage, service disruptions and broader network compromise that may lead to sensitive data breaches.

To mitigate the threat, ngCERT advised banks to strengthen privileged access management and enforce multi-factor authentication for all administrative accounts.

The agency also urged financial institutions to immediately harden their ATM infrastructure by disabling unnecessary remote access, applying the latest firmware updates and reviewing all third-party remote access channels and vendor accounts.

Other recommendations include implementing strict network segmentation, enhancing real-time transaction monitoring, conducting continuous threat-hunting activities, carrying out regular penetration testing and red-team exercises, and strengthening employee awareness of phishing attacks and insider threats.

NgCERT further called on banks to regularly test and update their incident response plans to ensure they are equipped to respond effectively to sophisticated ATM cash-out attacks as cyber threats continue to evolve.


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