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Choosing the right mix of tools for your business to sidestep silos

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By Andrew Bourne, Regional Manager, Africa, Zoho Corporation

 

Technology silos are one of the most common barriers that organisations come across in their digital transformation journeys. Tech silos mainly crop up at a juncture when various departments within the organisation use disparate software applications that not only differ in form, look, and feel but also struggle to integrate contextually. When business-critical apps do not communicate with each other seamlessly, organisations are left battling information silos, disjointed processes, and half-baked analytics.

Investing in digital tools built on the same technology stack

Business owners and tech leaders who are intent on avoiding silos in their firm’s digital transformation journey should consider a holistic view and try appraising their software choices in the following aspects as an add-on measure:

  • Beyond satisfying an exclusive departmental need, does the chosen software have the necessary integration capabilities to work with other tools and systems to create an inter-connected business tech ecosystem?
  • Will the software contribute towards the three Cs—convergence, collaboration, and context, which are imperative for frictionless business processes?

An effective solution to the above is to move away from point solutions and consciously invest in a set of business solutions that are built on the same technology stack such as unified platforms, common data models, and consistent interfaces. This allows functionally distinct modules, like CRM, marketing, and finance to converge at an architectural level, facilitating powerful integrations, customizations, and capability extensions. Let’s look at a few scenarios below that portray the benefits of contextual integration.

When a CRM and a finance tool work together, a customer support executive is able to, say, access a client’s invoice history and pending product licenses directly from the CRM or Help Desk console without having to log into a secondary tool, thereby saving time. Next, an inter-connected collaboration platform that blends internal and external communications in one place, like a contextual messaging portal within the CRM tool, will allow executives to discuss a certain ticket before responding to the customer. The creative possibilities of such cross-functional integration are endless and so are the benefits, irrespective of industry type and organisation size.

Integrated solutions with a unified data repository also ensure high success rates and quality outcomes while employing modern technologies like AI, ML, and business intelligence. Uniform data sets power unified business analytics, resulting in meaningful inferences and actionable insights that help organisations future-proof their business decisions.

Additionally, the integration capabilities should also allow organizations to build custom workflows or connectors on their own with as little coding as possible to explore new value avenues in growth scaling, supply chain management, customer experience and so on.

The UX angle

This is another important angle for organisations to keep in mind during their business software decisions: the employee experience (EX) approach. Employees should be given tools that are simple to work with and offer consistent experiences across departments. The tools should also make their jobs easier, with process integration and automation and allowing for quicker cross-functional collaboration. When the tools tick all of the above, employees are much more likely to embrace the change that comes with digitalisation.

A great EX also contributes to a greater customer experience (CX). Tools that streamline communications and elevate EX allow organisations to exist as a single cohesive unit and ensure that their customers get a consistent experience. At the end of the day, a stellar customer experience is what gives an organisation the winning edge over competitors. In this digital age, an intelligent mix of business tools plays a defining role in achieving that competitive advantage.

Leveraging the power of integration for digital maturity

When it comes to business technology, invariable connectivity is vital because every organisation thrives by working as one unit. So, CTOs and business process architects should bear in mind the importance of a collaborative approach while going digital and that ‘integration rather than siloed is essential’.

For a digital transformation strategy to act as a true business enabler, it’s pivotal to choose the right set of tools that will work in harmony towards the same goal and mission, thereby reducing management complexity, simplifying the user environment, and increasing customer delight.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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IHS Nigeria, Osun State partner to transform technical education

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IHS Nigeria has partnered with the Osun State Government on Osun Teacher-Shift 2025, a programme aimed at transforming technical and vocational school teachers into digital-ready educators capable of driving innovation in classrooms.

The IHS Nigeria sponsored initiative, implemented by Focus Teens Foundation in collaboration with the Osun State Board of Technical and Vocational Education, targets about 200 teachers across the State’s nine technical colleges. The training will run in batches over a two-day period, with participants expected to acquire modern skills, and innovative teaching techniques.

Speaking at the opening ceremony which held in Osogbo yesterday, Titilope Oguntuga, Director of Sustainability at IHS Nigeria, explained that the project was developed to prepare teachers for the opportunities and challenges of a fast-evolving world.

She said, “Today is not just the launch of a programme — it is the beginning of a movement. This is more than training, it is a mindset shift. It is about rethinking how we prepare teachers, students, and our communities for the opportunities and challenges of a fast-evolving world.”

Oguntuga emphasised that teachers remain at the centre of national development but face increasing demands to inspire creativity, nurture innovation, and equip young people with practical and technology-driven skills.

She noted that the initiative also reflects IHS Nigeria’s four sustainability pillars — ethics and governance, environment and climate change, people and communities, and education and economic growth.

The IHS official said, “education remains the strongest catalyst for national development. But we cannot achieve this without empowering the people who will empower the next generation. With this programme, teachers and beneficiaries from the nine technical colleges will begin to think more innovatively and incorporate new systems that support STEM for the advancement of our nation.”

Oguntuga added that each school would be given routers with one year subscription.

Adedapo Ademola-Adesina, Special Adviser to the Governor on Technical and Vocational Education, noted that the State Government believes in private sector collaboration to achieve its goals for technical and vocational education, leading to the partnership with IHS Nigeria.

“We must begin by changing the mindset of our teachers. They are the ones who shape future leaders. That is why we tagged the program “Osun Teacher-Shift 2025” — shifting from the old ways to new digital teaching”, he said.

Also speaking, Sunday Eluwole, the Osun State Commissioner for Education, acknowledged that the training was both timely and necessary, saying; “this is the 21st century, and Nigeria cannot be left behind. Our schools, teachers, and classrooms must be digitalised. Teachers must first be trained in digital methods before they can pass the knowledge on to students.”

Eluwole added that Osun State, which has the highest number of technical colleges in the Country, is committed to making its schools models of digital and vocational learning.

Earlier, Muritala Jimoh, Permanent Secretary, Ministry of Education, said that Osun State teachers are ready to shift. Jimoh noted that Governor Ademola Adeleke is prioritising teachers’ welfare in the state, hence their readiness to embrace the shift.

He called on teachers to reciprocate government’s efforts by making their minds flexible to change.


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Passengers Must Switch Off Phones during Flights — NCAA

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Nigeria Civil Aviation Authority (NCAA) has directed all airlines operating in the country to ensure that passengers completely switch off their mobile phones during aircraft take-off and landing.

Passengers Must Switch Off Phones during Flights — NCAA

Michael Achimugu, director of Public Affairs and Consumer Protection, NCCA, disclosed the directive in a post on X on Tuesday.

He said the measure was part of a harmonisation of existing rules on the use of electronic devices onboard.

“Henceforth, the regulation per phones and other electronic devices in Nigeria has been unified: ALL PHONES MUST BE SWITCHED OFF DURING THE CRITICAL ASPECTS OF TAKE-OFF AND LANDING,” Achimugu wrote.

“All airlines must amend their security programmes to reflect this if different in their current programmes. No more airplane mode until regulations are reviewed to reflect evolving technological situations.”

The directive means that all airlines will have to adjust their operational manuals and cabin crew instructions to enforce the policy.

Reactions to the announcement have been mixed on social media, with some Nigerians questioning the relevance of the rule in light of advances in aircraft technology and onboard connectivity.

 

 

 


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TETFUND Tasks Tertiary Institutions on Use of ICT for Teaching

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Sonny Echono, executive secretary, Tertiary Education Trust Fund (TETFund), has called on Nigerian tertiary institutions to urgently embrace technology in teaching, research, and administration, warning that billions of naira already invested in ICT infrastructure risk being wasted due to underutilization.

TETFUND Tasks Tertiary Institutions on Use of ICT for Teaching

Echono made the call in Abuja, Nigeria while delivering remarks at a 2-Day Workshop on Blackboard/TERAS Adoption and Usage in Beneficiary Institutions, organized by TETFund for Registrars, Bursars, Directors of Academic Planning and ICT and Thesis Project Repository Managers of beneficiary institutions.

He lamented that despite TETFund’s early investment in digital learning platforms such as the Tertiary Education, Research, Applications and Services, TERAS, many universities, polytechnics, and colleges of education were still lagging behind in ICT adoption.

According to him, Nigeria’s rapidly growing population and limited availability of classrooms make technology the only viable pathway to expanding access to quality education.

“We are no longer confined to the four walls of classrooms. With just an android phone or a device, students should be able to access content, participate in learning, and acquire skills. There is no alternative to technology if we must prepare our youths for the opportunities ahead,” Echono said.

He decried the slow pace of transition to digital platforms in many institutions, some of which still send hardcopy requests to TETFund despite clear directives for e-submissions.

The TETFund boss stressed that robust and regularly updated institutional websites should be a minimum requirement in the digital age, describing many schools’ online presence as “embarrassingly outdated.”

Echono also cited the successes recorded during the COVID-19 lockdown when TETFund partnered states, the Nigeria Television Authority, NTA, and radio stations to broadcast WAEC syllabus-based lessons.

According to him, that year produced one of Nigeria’s best WAEC results, indicating the potential of technology to revolutionise learning.

He expressed concern that Nigeria now ranks 189th globally and 25th in Africa in education competitiveness, behind smaller countries like Rwanda and Mauritius that have leveraged ICT to transform their systems.

“Government has done its part by providing the infrastructure. But when equipment is procured and platforms created and they are not being used, that is the very definition of waste,” he warned.

The TETFund boss urged heads of institutions to champion the use of digital platforms like TERAS by lecturers and students, stressing that over time, more than half of TETFund’s education investments would have to go into ICT rather than physical infrastructure.

Echono also linked Nigeria’s underdevelopment to its failure to leverage technology in sectors such as oil, agriculture, and manufacturing, contrasting the country’s struggles with China’s rapid transformation through deliberate investment in knowledge and innovation.

“We can do the same if we decide to do the right thing. The right thing starts with our education system. The building block of every nation is knowledge,” he said.

He appealed to tertiary institutions to seize the opportunity, populate their websites with relevant data, and ensure students and staff are fully onboarded onto TERAS platform.

Earlier, Mr. Joseph Odo, director of ICT, TETFund, said interactive sessions at the workshop were designed to deepen understanding of the Fund’s digital platforms and improve collaboration among beneficiary institutions.

“This is part of our engagements with key stakeholders, registrars, librarians, ICT directors, repository managers, and academic planners, to ensure that everyone understands the interventions we are providing. The world is moving fast technology-wise, and we cannot afford to be left behind,” Odo said.

He explained that the sessions, which will hold across all six geopolitical zones, are focused on strengthening the use of TETFund-funded learning platforms, which aggregate data for planning and improve teaching, research, and learning outcomes.

Odo added that TERAS is evolving into “an educational lifestyle” that caters to students, lecturers, administrators, and even government planners.

 


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