General News
Competing for Service – a Customer’s Choice

Ask any staunch modernist and you’ll hear them say that the last 100 years have far outpaced the previous 1000 in terms of human invention. They will say that to define modernity is to acknowledge recent advancements in technological innovation, urbanisation, and globalisation and how they have accelerated financial exchange through fintech and other inventions.
We live in a time where the same generations who are always ready to whip out their cheque books and those who grew up completely digital bank with the same service provider or shop at the same retailer. So while we see today’s innovations across the retail, technology, banking, and travel sectors, for example, it begs the question of whether today’s innovations compete with traditionality.
When UNCTAD released its findings on e-commerce sales earlier this year, it described the growth of online sales as having increased “markedly in value”. At the same time, 46% of respondents in Raydiants 2022 Consumer Behaviour Report said that given the choice, they still prefer to shop in-store.
Finance
Like in online retail and in-store shopping, the biggest difference between traditional forms of payment or traditional banking and online banking is physical presence. As it goes, the same consumers who prefer shopping in physical stores likely still prefer the human interaction that goes with traditional banking.
That said, not everyone has access to a personal bank or financial advisor who can help with savings and investment decisions. However, data released by mobile industry insights company Global System for Mobile Communications (GSMA) shows that smartphone adoption stands at 64 percent in Sub-Saharan Africa, and is expected to grow to 75 percent by 2025. The report also reflects that $155BN of economic value added will be generated by mobile technologies and services by 2025. In 2020, transactions on mobile money platforms reached $490 billion.
“It’s not surprising that we have seen a proliferation of established players in mobile banking and payments. We expect these mobile solutions to extend to savings options, with an emergence of platforms that will make it easier for anyone with access to a smartphone to explore various investment and saving options,” says Tony Mallam, managing director of upnup, a micro-savings and investment platform.
Services
There are, of course, still businesses and consumers that prefer using cash. And for consumers who prefer making payments using bank notes, the old saying of ‘nothing is more powerful than habit’ remains king. Eventually, as a home services marketplace, SweepSouth’s co-founder Alen Ribic comments, market forces and market demand will be the deciding factors behind the financial behaviour of businesses and consumers.
“Our offering has always been a case of creating products according to customer needs and what the market demands. We don’t assume to know a customer and then launch new products or offerings based on that,” notes Ribic. “We know that a different market will add new variables into the equation and using a combination of market data with local, on the ground, team presence we assess what is in demand and what would be a suitable additional offering for our customers.
In fact, the very way that brands and consumers interact and learn with each other has changed. Today, most consumers will have researched a product online before making a purchase. More brands are using customer data gained from online behaviour and purchases to dictate their offerings.
Travel
Salesforce reports that while 66% of customers expect companies to understand their unique needs and expectations, only 32% of retail executive respondents say their organisations have the full ability to turn data into personalised prices, offers, and products in real-time across channels and touchpoints.
Head of Marketing and Communications at online travel booking platform Jurni, Tshepo Matlou.says, “Innovations are coming in thick and fast but the key is to meet your suppliers and customer base where they are. Each generation has their own way of approaching business, but to stay on the pulse – you have to meet them where they are most comfortable.”
Google’s Travel Insights portal notes that destination popularity can change in an instant. For the most current information on those changes, travel businesses should rely on travel data to determine service offerings. Today this type of trend analysis is far more useful than gauging the number of customers physically visiting travel agencies to pick up travel brochures.
Weighing up the benefits of traditional versus digital should not be seen as a war of which is better, but rather pose the question of how businesses can leverage mixed customer demand for services. Business owners should use data to educate themselves on trends and preferences for the generational mix of consumers with purchasing power that we see today. Whether you choose to be exclusively online or to satisfy various markets, there’s no doubt that, for now at least, both traditionality and modernity are here to stay.
General News
Study Reveals 7% of Industrial Organizations Tackle Vulnerabilities Only When Necessary

A study titled “Securing OT with Purpose-built Solutions” conducted by Kaspersky in collaboration with VDC Research, illuminates the shifting landscape of cybersecurity within the industrial sector.
Focusing on key industries such as energy, utilities, manufacturing and transportation, this research surveyed over 250 decision-makers to unveil vital trends and challenges faced in fortifying industrial environments against cyber threats.
A strong cybersecurity strategy begins with complete visibility into an organisation’s assets, allowing leaders to understand what assets need protection and assess the highest risk areas. In environments where IT and OT (Operational Technology) systems converge, this demands more than just a comprehensive asset inventory.
Organisations must implement a risk assessment methodology that is aligned with their operational realities – by establishing a clear asset baseline, organisations can engage in meaningful risk assessments that address both corporate risk criteria and the potential physical and cyber consequences of vulnerabilities.
Recent survey findings reveal a concerning trend: a significant number of organisations are not engaging in regular penetration testing or vulnerability assessments.
Only 27.1% of respondents perform these critical evaluations on a monthly basis, while the majority—48.4%—conduct assessments every few months. Alarmingly, 16.7% do so only once or twice a year, and 7.4% address vulnerabilities solely as needed. This inconsistent approach can leave organisations vulnerable as they navigate an increasingly complex threat landscape.
Every software platform is inherently vulnerable to bugs, insecure code, and other weaknesses that malicious actors can exploit to compromise IT environments. For industrial companies, effective patch management is therefore crucial to mitigate these risks.
However, studies reveal that many organisations encounter significant challenges in this area, often struggling to allocate the necessary time to pause operations for critical updates.
Disturbingly, many organisations patch their OT systems only every few months or even longer, significantly heightening their risk exposure. Specifically, 31.4% apply patches monthly, while 46.9% do so every few months, and 12.4% update only once or twice a year.
These challenges in maintaining effective patch management are exacerbated in OT environments, where limited device visibility, inconsistent vendor patch availability, specialised expertise requirements and regulatory compliance add layers of complexity to the cybersecurity landscape.
As IT and OT systems increasingly converge, there is a pressing need to harmonise these traditionally disparate systems, which have often relied on proprietary technologies rather than open standards.
The challenge is further intensified by the rapid proliferation of Internet of Things (IoT) devices—ranging from cameras and smart sensors for asset tracking and health monitoring to advanced climate control systems. This explosion of connected devices broadens the attack surface for industrial organisations, underscoring the urgent need for robust cybersecurity measures.
For industrial customers, Kaspersky provides a unique ecosystem that seamlessly integrates specialised OT-grade technologies, expert knowledge and invaluable expertise. Kaspersky Industrial Cybersecurity (KICS), a native XDR platform for critical infrastructure, is the cornerstone of this OT ecosystem, that offers centralised asset inventory, risk management and audit, and enables security scalability across diverse, distributed infrastructure via a single platform.
Additionally, Kaspersky recommends that industrial organisations adopt the Secure by Design ideology when deploying new OT devices or systems.
“At Kaspersky, we bring the Secure-by-Design concept to life through our Cyber Immunity approach. This means building products that are resilient by architecture — able to withstand attacks, even those exploiting unknown vulnerabilities.
Unlike traditional systems, Cyber Immune products don’t rely on constant patching or external security layers. As a result, our clients benefit from stronger protection, simplified maintenance and a lower total cost of ownership — without compromising on security,” says Dmitry Lukiyan, Head of KasperskyOS Business Unit.
With Cyber Immune products based on KasperskyOS, organisations can enhance their systems’ resilience with minimal additional cybersecurity costs, thereby reducing overall cybersecurity expenses in the long term.
General News
NITDA, NCFRMI Forge Strategic Alliance for Inclusive Digital Transformation of Displaced Nigerians

Kashifu Inuwa, the Director General of the National Information Technology Development Agency (NITDA), has reaffirmed the agency’s commitment to advancing inclusive digital transformation, particularly among Nigeria’s displaced population.
He made this known during a strategic engagement with the leadership of the National Commission for Refugees, Migrants, and Internally Displaced Persons (NCFRMI) at NITDA’s Corporate Headquarters in Abuja.
Inuwa highlighted the productive partnership NITDA and NCFRMI have cultivated over the years through staff training and ICT support. He announced plans to “reactivate and scale up this collaboration by supplying new IT equipment and introducing customised digital literacy programmes in resettlement cities.” This initiative aligns with NITDA’s Strategic Roadmap and Action Plan (SRAP 2024–2027), which aims to achieve 70% digital literacy nationwide by 2027, a central pillar of the Federal Government’s digital economy agenda.
Outlining NITDA’s renewed efforts include several key strategies: Establishing community-based digital learning centres with shared devices; Deploying trained National Youth Service Corps (NYSC) members to deliver ICT training in resettlement camps; and Providing ICT infrastructure tailored to the unique needs of each community.
Inuwa also revealed that NITDA is partnering with an international organisation to deploy innovative tech hubs within Internally Displaced Persons (IDP) camps across the Federal Capital Territory.
He emphasised the need for a formalised workstream between both agencies to conduct joint needs assessments in resettlement cities and camps, design and deliver customised interventions for each community, and develop a scalable, replicable model for nationwide adoption. This collaboration, Inuwa reiterated, is crucial for scaling impact and reaching more Nigerians in need, aligning with President Bola Tinubu’s Renewed Hope Agenda.
Hon. Tijani Aliyu Ahmed, Federal Commissioner of NCFRMI, commended NITDA’s leadership in driving national development. He noted that Nigeria currently hosts over 6.1 million internally displaced persons due to insecurity, insurgency, and natural disasters, with over 125,000 Nigerians also seeking refuge in neighboring countries. While the Federal Government is addressing these challenges, deeper partnerships are essential to empower vulnerable populations.
Commissioner Ahmed stressed that the partnership extends beyond digital tools, aiming to restore dignity and opportunity. He added that strengthening host communities by improving access to clean water, rehabilitated schools, and healthcare services is also a goal.
Resettlement cities have already been developed in Kano, Borno, Zamfara, Katsina, and Daura, with a new site in Keffi, Nasarawa State, housing over 40 households. These centers provide homes, healthcare facilities, markets, schools, vocational training hubs, and agricultural land to empower displaced persons to rebuild their lives.
“Digital literacy is now a vital component of empowerment. With initiatives like JAMB’s shift to Computer-Based Testing, we must ensure that displaced children and youth acquire the ICT skills needed to thrive in today’s world. “We are fully committed to working with NITDA to ensure no Nigerian child is left behind.”
General News
NASRDA, Galaxy Space Firm Sign MoU on Satellite Connectivity

National Space Research and Development Agency (NASRDA) has signed a Memorandum of Understanding (MoU) with Galaxy Space, Chinese LEO satellite player, to deploy direct‑to‑device (D2D) satellite services nationwide by the end of this year.
According to media reports, Galaxy Space will integrate its LEO satellite constellation into Nigeria’s telecom grid, which will allow existing smartphones and laptops to link directly to the satellites.
The MoU also covers technology‑transfer programmes, joint R&D labs and the co‑production of a CubeSat by Nigerian engineers.
Apart from the benefit of enabling mobile coverage outside of terrestrial network range, Dr Matthew Adepoju, director- general, NASRDA, said the deal with GalaxySpace would enable Nigeria to build up its domestic space technology sector.
“It is no longer acceptable that we must import every single device we need,” he told the News Agency of Nigera. “The time has come for us to produce our own technologies here at home.”
GalaxySpace, which designs and manufactures its own LEO satellites, currently has a test constellation of seven LEO satellites in orbit, and has said its “Mini-Spider” constellation will eventually comprise up to 1,000 satellites.
GalaxySpace said it has also signed multi-tier partnerships in Thailand, the United Arab Emirates, Saudi Arabia, Indonesia, and Malaysia.
Last year, it also signed a deal with Hong Kong carrier PCCW Global to integrate its LEOsat connectivity with PCCW’s worldwide network, giving it access to over 3,000 cities across the Americas, Europe, Africa, the Middle East and Asia-Pacific.
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