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Competition will drive courier operation -Akinkunmi

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Sadiq Akinkunmi, general manager, Rowsy International Cargo and Courier Services has said that the increased number of operators in the courier sector will help drive courier business to efficiency.

Speaking to Nigeria CommunicationsWeek, Akinkunmi said that competition in the courier industry is not a bad development even as he disclosed that without competition there won’t be any meaningful development in the industry. Competition, he informed, makes them to brace up to the challenges of doing business and he noted that the company is well positioned for effective competition.

One of the strategies adopted by the firm apart from the Nigeria Express Mail service that delivers goods and parcels coming into Lagos from the U.K next day in Lagos and Abuja, the company handles branding in a distinct manner. Akinkunmi revealed that the outfit has special way of packaging their consignments meant for both local and international destinations. "This is to make the brand different from the others and it has been working for us as once you sign on as our customer, you don’t just seize patronizing us," Akinkunmi disclosed.

In the delivery of consignment, he said once the goods are out, it takes them no time to get across to the customer on phone to inform him or her of the arrival of the goods before actual delivery is made.

On the level of expansion so far undertaken by the company, the general manager said even though the company is young but that within the short period it started business it has made remarkable progress.

The company started with a small warehouse for their consignments at Ikeja, but over time has acquired a bigger warehouse at Ajoa Estate when it discovered that the warehouse could no longer contain the volume of goods arriving into the country from their head office in the U.K as well as from their branch networks in Dubai and the United States.

The operations of the company according to Akinkunmi have also expanded. Five more offices have been strategically opened in different locations outside Lagos.

The courier firm has opened offices in Ado Ekiti, Ibadan, Ilorin, Abuja and Port Harcourt. These offices, Akinkunmi said, are strategic and are meant to link up transactions in the other parts of the country.

Though the company may be young in terms of start off date, but it has been able to distinguish itself in customer satisfaction in all facets of courier business the company engages in.

With the Express Mail service, parcels and consignments which they call Next Day Delivery, goods can arrive in Lagos today from the United Kingdom and the next day the consignee receives the goods in Lagos or Abuja.

 

In terms of human resource, the company has also grown from one staff for its Lagos office to thirteen after few months of operation.

To motivate the staff to achieve more, he said the management of the company has designed a welfare package that will be implemented soon which is tailored towards making staff satisfaction a major component of the company’s drives.

As part of the efforts of the company to monitor trends in the industry, Akinkunmi said the company staff always attend seminars and workshops organized by the Courier Regulatory Department (CRD) and emphasized that the import of those seminars are far-reaching as they are enriching. They are also told things to be considered in courier at such workshops.

In addition to the seminars organized by the CRD, Akinkunmi also revealed that internally, the courier firm trains its workers on the use of computer and other aspects. Their greatest asset in that area is that 90 percent of their workforce are university graduates and so lectures are quickly assimilated and this, he said, facilitates the efficiency of the company in their various line of courier business and also helps the company to achieve its mission of "Delivering Smiles Worldwide".

On the 48hours clearance process directive by the federal government, Akinkunmi disclosed that as the workers are able to operate the computers and with the company already online, they deliver next day from the U.K to Nigeria and within Nigeria. In that case, the company operates within 24 hours delivery ahead of the 48hours clearance directive issued by the government. Their target is also to surpass this achievement.

On the challenges faced in the industry, Akinkunmi said that if you talk of courier that you are talking about express delivery of consignments. However, he said that to effect this traditional role, courier companies in Nigeria especially in Lagos are constrained by a lot of factors. The traffic in Lagos hampers the speedy delivery of parcels by courier.

Another major challenge according to him is the local government officials that always harass and intimidate their despatch riders and making spurious demands from them.

They also suffer the same fate in the hands of Lastma officers and the police. He said that as long as the vehicle conveying the goods is branded and the staff of the courier firm inside the vehicle has identity card and driver’s license on him, what the police is expected to do is to ask for the waybill of the consignment and with the contact address of the consignee, the police could phone and confirm if the person is expecting the goods or not. He lamented over the delay and said that some of these goods in transit are time sensitive and needs to be treated as such.


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Telecom

NCC Blames Growing Data Demand Network Quality Issues

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Nigerian Communications Commission (NCC) has linked Quality of Service (QoS) challenges across telecom networks to rising data consumption, stating that operators are ramping up efforts to sustain investments to improve coverage and capacity.

NCC Blames Growing Data Demand Network Quality Issues

Dr Aminu Maida, executive vice chairman, NCC,

Dr Aminu Maida, executive vice chairman, NCC, stated this during a breakfast meeting with the media in Abuja on Friday, where he noted that while service quality is improving, it is yet to meet regulatory expectations.

He said recent data shows positive signals from independent user-based measurements, indicating that network performance is getting better rather than deteriorating.

However, he explained that increased usage is offsetting gains, creating a cycle where improved services trigger higher demand, which in turn puts fresh pressure on infrastructure.

“We’re still not where we want to be, but are we satisfied as a regulator? I would say within the context for which we operate, I think the area of satisfaction is the fact that we’re beginning to see the right signals. But at the same time, we also see a rise in consumption. So it’s like a cycle. As they’re making investments and making upgrades, people are consuming more,” he said.

Maida disclosed that data consumption has risen by about 170 per cent in the last two years, describing the surge as a major factor behind network strain.

The EVC added that operators are responding with increased investments, with site upgrades expected to rise significantly this year to expand both coverage and capacity.

He also highlighted regulatory efforts to improve industry sustainability, including ongoing policy reviews, cybersecurity framework implementation, and collaboration with security agencies to protect telecom infrastructure.

 

 


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General News

EFCC Detains Ayeni, Ex-Skye Bank Chairman over Alleged N36.5Bn, $30m Fraud

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Economic and Financial Crimes Commission (EFCC), has detained Tunde Ayeni, former chairman of defunct Skye Bank Plc, for alleged fraud involving N36.5 billion and $30 million.

EFCC Detains Ayeni, Ex-Skye Bank Chairman over Alleged N36.5Bn, $30m Fraud

Tunde Ayeni, former chairman of defunct Skye Bank Plc,

This follows the probe of alleged diversion of N36.5 billion and $30 million secured as loans from Polaris Bank Plc through companies linked to Ayeni.

He was arrested by EFCC operatives in Abuja on April 23, 2026, and is still been held in custody as at the time of filling the report.

Dele Oyewale, spokesperson, EFCC, confirmed the arrest on Friday but declined to provide further details.

Ayeni is under investigation for diverting funds obtained for marine security, electricity distribution, and real estate projects into other unknown projects.

Investigators allege the loans were instead channelled into telecom investments tied to NITEL/MTEL assets via a NATCOM account.

About 12 firms believed to be connected to Ayeni are also under investigation for their role in securing the loans.

The EFCC is expected to file charges once the investigation is concluded.


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E-Financial

Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement – CBN

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Central Bank of Nigeria (CBN) has said that the cost of issuing or replacing a standard debit or credit card will rise by 50 percent to about N1,500, up from about N1,000.

Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement - CBN

The new charge is contained in the Exposure Draft of the Guide to Charges by Banks and Other Financial Institutions in Nigeria, 2026, released by the Central Bank of Nigeria.

The draft followed a circular issued to banks, other financial institutions and the public, dated April 21, 2026, and signed by Rita I. Sike, director, Financial Policy and Regulation Department.

Under the revised guide, issuance and replacement of regular or basic debit and credit cards will attract a N1,500 fee, while charges for premium debit, credit or hybrid cards will be negotiable.

In the 2020 guide, debit card charges were fixed at N1,000 as a one-off fee for issuance, replacement of lost or damaged cards, and renewal upon expiry, applicable across all card types.

The CBN said the review is part of its mandate to promote a safe and sound financial system, accelerate the adoption of innovative financial services, and enhance financial inclusion, particularly in micropayments and transactions.

According to the regulator, the revised guide expands the range of financial services, encourages innovation, strengthens oversight and accountability, and promotes financial inclusion through lower tariffs for micropayments. It also updates certain banking charges to support increased use of electronic channels and accommodate new industry participants since the 2020 version.

The apex bank said the draft has been exposed to the public for comments and input on the proposed fees, with submissions expected via [email protected] on or before May 08, 2026.

The guide provides a framework for the application of charges, including fees and rates, on products and services offered by financial institutions in Nigeria. It applies to all institutions licensed or regulated by the Central Bank of Nigeria.

The charges, according to the regulator, were developed following extensive consultations with stakeholders and are aimed at enhancing flexibility, standardisation, transparency and competition in the financial system.

It added that where charges are designated as negotiable, financial institutions must inform customers of their right to negotiate at the start of transactions and reach mutual agreement on applicable fees through verifiable means.

Where limits are specified, charges must not exceed the prescribed maximum or fall below the minimum.

The apex bank noted that the guide is not exhaustive and that financial institutions must seek prior approval before introducing new products, services or charges not covered.

The framework applies to a wide range of institutions, including commercial banks, merchant banks, payment service banks, non-interest banks, microfinance banks, finance companies, primary mortgage banks, development finance institutions, credit guarantee companies, mobile money operators, and other institutions designated by the regulator.

In line with existing consumer protection regulations, the apex bank said non-credit charges can only be applied to the extent of the available account balance, with any outstanding fees deferred until the account is funded. Such deferred charges will not attract interest.

The guide is to be read alongside the relevant guidance notes and glossary provisions and will supersede the 2020 version when it takes effect on May 1, 2026.


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