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Consumer Appetite for Digital Payments Takes Off in Nigeria- Mastercard New Payments Index Reveals

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As the world went into pandemic lockdown in 2020, consumers shifted their spending habits to embrace contactless tap-and-go payments and online shopping.

As stores closed and social distancing took hold, retailers worldwide moved their businesses online, embraced e-commerce and explored the potential of new ways to pay.

More than a year later, research from Mastercard shows that the adoption of new payment technologies is rising, and consumer appetite for new, fast and flexible digital experiences continues to grow.

The Mastercard New Payments Index shows 96% of Nigerian consumers will consider using at least one emerging payment method, such as cryptocurrency, biometrics, contactless, or QR code, in the next year.

Over two-thirds of respondents (66%) agree they have tried a new payment method they would not have tried under normal circumstances, but the pandemic has galvanized people to try flexible new payment options to get what they want, when they want it.

With this interest and consumer demand also comes a greater expectation for businesses to provide multiple ways to shop and pay.

In fact, 81% of Nigerian consumers say they are more excited about shopping at retailers who offer the latest payment methods.

Additionally, (78%) Nigerian consumers say that digital payment methods help them save money.

“The pandemic made us think differently, partly out of necessity,” said Craig Vosburg, Chief Product Officer at Mastercard.

“To deliver the choice and flexibility that consumers need – and increasingly expect –retailers worldwide need to offer a range of payment solutions that are easy to access and always on.

“As we look ahead, we need to continue to enable all choices, both in-store and online, to shape the fabric of commerce and make the digital economy work for everyone.”

Contactless technology was the digital catalyst to explore new payment options because of its fast, secure, and touch-free experience.

Between the first quarter of 2020 and the same period in 2021, more than 100 markets saw contactless as a share of total in-person transactions grow by at least 50 percent.

A year into the COVID-19 pandemic, contactless is showing its staying power and dynamism – in the first quarter of 2021 alone, Mastercard saw 1 billion more contactless transactions worldwide as compared to the same period of 2020.

All signs point to a continued growth path for contactless, with nearly 7 in 10 consumers globally anticipating using a contactless card this year.

“The world as we now know it has changed dramatically since the outbreak of the pandemic, accelerating long-term shifts in consumer transaction and payment methods.

We continue to work with our merchants, fintechs and banking partners to rapidly innovate payment options that meet consumer needs while ensuring we drive financial and digital inclusion,” said Raghav Prasad, Division President, Mastercard, Sub-Saharan Africa.

Looking to the future, digital currencies and wallets, wearables, biometrics, contactless and QR codes are trending as emerging payments technologies as people’s comfort with them and understanding of them increases and the use of cash decreases.

In fact, 86% of consumers in Nigeria have more ways to pay compared to this time last year. The exploding interest in new payment technologies may encourage businesses to expand their options at checkout. The Mastercard New Payment Index found:

  • Cryptocurrency1Gains Ground – Today consumers can buy, sell, and trade cryptocurrency as a commodity or investment. Consumers are also increasingly showing interest in being able to spend crypto assets for everyday purchases. As global interest in digital currencies continues to accelerate, 6 in 10 people (65%) in Nigeria say they plan to use cryptocurrency in the next year, with 76% noting they are more open to using it than they were a year ago. While consumer interest in cryptocurrency – especially floating digital currencies such as Bitcoin – is high, work is still required to ensure consumer choice, protection, and their regulatory compliance. Earlier this year, Mastercard announced that it will start supporting select cryptocurrencies directly on its network.
  • Biometric Payments are More Trustworthy – Perceptions of safety and convenience have been front and center for people over the past year. 49% of Nigerian consumers say they plan to use biometric verification methods like gait or walk assessments and fingerprint authorization. In fact, over 6 out of 10 people (66%) feel safer using biometrics to verify a purchase than entering a pin.
  • QR Codes are Cleaner and More Convenient – Growing markets are leveraging QR-based options as a clean and convenient way to interact with merchants. Consumer desire for clean and convenient ways to pay will remain post-pandemic. 54% of people in Nigeria expect to use more payment technologies like QR codes in the next year. Consumers also find that that QR codes are cleaner (75%) and more convenient (77%) for in-person payments and have a significant potential to reduce cost of payment acceptance and increase financial
  • Digital Wallets Surge in Popularity – Nigeria is seeing a surge in the popularity of digital wallets. 73% of Nigerian consumers said they were likely to use digital wallets next year. 66% of shoppers even say that they feel safer storing their card information in one place such as a digital wallet.

To Meet People’s Demands, Businesses Forced to Jump into Emerging Payment Trends

With consumer interest around new payment technologies, the expectation for businesses to adapt for the long-term is here to stay. Over three in four Nigerian consumers (84%) say that they would shop at small businesses, if they offered more payment options, and 81% noted being more excited to shop at retailers that can offer the latest payment methods, and an equal proportion (81%) said they would be more loyal to retailers who offered multiple payment options.

This behavior shift is reinforced by the desire for consumer choice – with 89% saying that they expect to make purchases when they want and how they want. The businesses that can provide multiple ways to shop and pay are best positioned to meet these expectations.

As the demand for emerging payments and choice continues, it requires a wider range of payment solutions, insights, and products to meet the accelerating enthusiasm for the future state of pay.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

Zacch Adedeji says Rebranded NRS will Overhaul Revenue Administration

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Nigeria Revenue Service (NRS) says its replacement with the defunct Federal Inland Revenue Service (FIRS) will overhaul the architecture of the country’s revenue administration.

Dr Zacch Adedeji, the executive chairman of NRS, said this in a television interview monitored from Abuja.

The News Agency of Nigeria (NAN) reports that the provision of the recently enacted tax reform laws changes the nomenclature of the country’s apex tax authority from FIRS to NRS.

According to Adedeji, NRS is not branding. It is a total institutional upgrade moving from fragmented revenue administration to a modern, digitalised, centralised and intelligence-driven system.

He said that under the new framework, multiple tax and revenue-related functions previously spread across agencies have been consolidated, with a stronger emphasis on data integration, automation, and reduced human discretion.

He dismissed allegations that the country’s newly enacted tax reform laws were altered after passage by the National Assembly.

“Only the officially gazetted Acts carry legal authority and are binding on taxpayers and administrators,” he said.

The NRS boss said that an Act of the National Assembly only became effective after Presidential assent and official gazetting, with the gazetted version constituting the authoritative text in the event of disputes.

“Revenue agencies, courts, and taxpayers are therefore guided solely by the gazetted law, not draft bills, committee reports or chamber debates.

“Neither the executive nor the revenue authority has any incentive or legal capacity to alter the law after passage,” he said.

Adedeji said that the overhaul of the NRS is also designed to support the Federal Government’s broader fiscal objectives.

According to him, Nigeria’s tax-to-GDP ratio has improved in recent years, rising to about 13.5 per cent as at October 2025.

“But it remains below the African average and well short of levels seen in peer emerging markets,” he said.

Adedeji said that the overall aim is on taxing profits and returns rather than capital or investment.

“We are not going to tax poverty; we want to tax prosperity,” he said.


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E-Financial

2026: SEC to Review Rules to Incentivise SME Listings

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Securities and Exchange Commission (SEC) has announced plans to review its rules to encourage the listing of Small and Medium Enterprises (SMEs) on the nation’s stock exchanges as part of efforts to deepen the capital market and stimulate economic growth.

2026: SEC to Review Rules to Incentivise SME Listings

Dr Emomotimi Agama, director-general of the SEC, disclosed this in his New Year message, noting that the initiative is aimed at unlocking patient capital for key productive sectors of the economy.

According to a statement from the Commission, Agama said the rules review would focus on incentivising listings from small and medium-scale industries, particularly in manufacturing, automotive, pharmaceuticals and finished goods. He said access to long-term capital through the market would help revive factories, reduce import dependence, create jobs and position “Made in Nigeria” products for global competitiveness.

Beyond SME listings, Agama said the Commission would prioritise the mobilisation of long-term capital to bridge Nigeria’s infrastructure and sectoral financing gaps. He added that regulatory frameworks would be streamlined while innovative financial instruments would be aggressively promoted to channel disciplined capital into productive sectors of the economy.

He disclosed that in 2026, the SEC would facilitate the issuance of infrastructure bonds, green bonds, municipal bonds and infrastructure-focused funds to attract long-term domestic and international capital. According to him, the objective is to finance roads, power, rail, housing and digital infrastructure, while making it easier for state governments and infrastructure firms to access the capital market efficiently.

The SEC boss also said the Commission would promote the listing of agribusiness firms and introduce tailored listing windows for agricultural cooperatives and value-chain companies. Through commodity exchanges, agricultural investment trusts and commodities-linked instruments, he said agriculture would be de-risked, fair pricing ensured for farmers, food security strengthened and wider citizen participation encouraged.

On housing, Agama disclosed plans to revitalise Real Estate Investment Trusts (REITs) and introduce innovative affordable housing bonds. These initiatives, he said, would unlock capital for mass housing delivery, create new asset classes for investors and move millions of Nigerians closer to home ownership.

He further said the Commission would support Nigeria’s power sector through infrastructure bonds, green energy bonds, project-backed securities and public-private investment vehicles to fund grid expansion, renewable energy and energy transition projects.

Agama said the SEC is entering 2026 with a renewed resolve to reposition the capital market as a solution provider to Nigeria’s economic and developmental challenges, adding that the Commission is committed to transforming the market into a key driver of sustainable growth.


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E-Financial

Remita Powers over ₦100 Trillion in Payments as Nigeria’s Digital Economy Expands

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has reinforced its position as one of the major forces underpinning Nigeria’s payments ecosystem after processing more than ₦100 trillion worth of transactions in 2025, highlighting its expanding role in the country’s digital economy.

Remita Powers over ₦100 Trillion in Payments as Nigeria’s Digital Economy Expands

The payment technology platform, licensed by the Central Bank of Nigeria as a Switch, Payment System Service Provider, Payment Terminal Service Provider and Super-Agent, operates largely behind the scenes, enabling millions of daily transactions across the public and private sectors.

From salary payments and loan repayments to school fees, pensions, electricity bills and government revenues, Remita supports a broad range of financial activities undertaken by individuals, businesses and institutions across the country. Industry observers often describe its function as the “rails” on which Nigeria’s payment system runs — critical infrastructure that is most visible only when it fails.

According to the company, the volume of transactions processed in 2025 was driven not by one-off spikes but by consistent, everyday activity across transaction switching for financial institutions, corporate and public-sector payments, and consumer financial flows. Remita also facilitated access to more than 15,000 products and services across 180 countries, extending its reach beyond Nigeria’s borders.

Throughout the year, the platform played a central role in revenue collection and disbursements for federal, state and local governments, ensuring the smooth payment of salaries and the continuity of public services.

Analysts note that such reliability is increasingly seen as essential to maintaining public trust in digital governance systems.

On a typical day, Remita enables a wide spectrum of transactions nationwide: a civil servant in Gombe receiving her salary, a contractor in Kogi getting paid, a student in Enugu settling university fees, residents in Abuja paying for water services, property owners in Lagos paying land use charges, and motorists paying traffic fines anywhere in the country.

In 2025, Remita also took steps towards deeper continental relevance through integration with the Pan-African Payment and Settlement System (PAPSS), a move aimed at simplifying cross-border payments within Africa and reducing reliance on third-party currencies.

‘DeRemi Atanda, managing director of Remita, said the company’s focus is on building infrastructure capable of supporting a more interconnected African digital economy. “Our responsibility is to build systems that can support that future. We are not just building for Nigeria. We are building infrastructure that can support Africa’s digital economy,” he said.

Artificial intelligence also featured prominently in Remita’s strategy during the year, with the company releasing a fintech AI report that positioned Nigeria within global discussions on the use of AI in financial services.

The report signalled a shift towards payment systems that are more predictive and responsive, rather than merely automated.

Financial inclusion remained another key focus. Through partnerships with agent networks such as Moniepoint, NIPOST and Paga, Remita expanded access to financial services in underbanked communities, bringing digital payment options closer to individuals and small businesses outside traditional banking channels.

Looking ahead, Remita is preparing for the public launch of a next-generation mobile app in the first quarter of 2026, following a public beta in late 2025. The app is expected to offer features including multi-bank account management, esusu groups, recurring payments, international transactions in local currency and discounted airline tickets.

As Nigeria and Africa push towards deeper economic integration, industry analysts say platforms like Remita — reliable, scalable and largely invisible — are likely to play an even more critical role in shaping the continent’s financial future.

 


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