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Courier Industry Holds Key to Vision 20:2020-Bichi

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Sule Bichi is the managing director, Red Star Express Plc, a licensee of Federal Express Corporation (FEDEX). He is a Fellow of the Institute of Chartered Accountants of Nigeria (ICAN) and a member of the Institute of Directors (IoD).
He had a stint with Aminu Ibrahim & Co. before moving to the Board of Internal Revenue in Kano.
Bichi later joined UAC Nigeria Plc as a Management Trainee in 1988 from where he was seconded to Unilever International Audit, and later moved to ICON Ltd (Merchant Bankers) as Treasury Officer before joining Comet Merchant Bank, where he rose to head of Foreign Operations in 1995.
He later worked as Operations Manager with UBA Kaduna South branch from where he joined Red Star Express in 1998 as the Assistant General Manager Finance.
He later became the Executive Director, Finance & Administration; Deputy Managing Director and a member of Finance & Budget Committee. He is also a Director, of the three subsidiaries of Red Star Express. He spoke to peter ugwu on ways to achieve industrial growth in Nigeria.

Building Enterprise like Red Star Express
It has been interesting. First of all, I want to clarify that Red Star is an indigenous company operating under the license of Federal Express Corporation (FEDEX); a US based company which is more than 40 years old.
Red Star is the one that recently celebrated 2 decades of doing business in Nigeria. Building enterprise like Red Star Express in Nigeria is a thing that we expect more of such.
Nigeria’s economy is still evolving and going by the size of the population and resources, it is a country that should have more companies establishing businesses that will help the economy grow.
No doubt, there are teething problems, but we had to rise above that by seizing opportunities that come up in any sector of the economy.
We must start with the development of Small and Medium Enterprises (SMEs) moving to individuals coming together to build mega corporations.
As it is now, our companies are not so big. Very few are playing at the international arena.
So, we need companies that will grow and play in the global economy. That is the only way we can breakthrough and emerge as one of the 20 economies in the world.

Red Star Increase in Turnover In 20 years of Operation
Some people may want to tag it a magic for the company to have achieved that, but it was not a magic. Although considering the industry, it is a growth, because no other courier company in Nigeria has been able to achieve that.
But N5 billion is not that huge when we start placing Red Star against other big companies.
Yes, our philosophy is people-service-profit (PSP). We concentrate more on the people, because they are the ones who deliver the service to customers.
Thus, the turnover is good, but when you change the money to other currencies like the USD or GBP you will discover it is still meagre. So, we are still in the SMEs bloc.
But in Nigeria, you could say it is an achievement owing to the fact that the courier industry is still growing.
There were companies that started same time with us, but have either closed shop or are managing to survive.
We are moving on because we have competent and dedicated workers. They understand the dynamics of the industry and how to create value for the customers.

Consultative Selling Skills Training
Like I said earlier we place emphasis on people right from inception. We not only select competent people from different sectors of the economy, we try to expose them to best trainings.
The Consultative Selling Skills training is just one of the trainings we have for our sales professionals.
We have a functional faculty were we send our people for training. As part of our policies, every staff is expected to clock minimum of 16 hours every year on training.
Staff training is something we cannot do without; it provides platform to re-assess the staff and train them on the trends of practice.
It is part of building the brand. When people are trained and well taken care of it leads to co-operation and productivity.
In all aspects of our business, operations, finance, corporate governance, leadership, we receive training.

Security challenges and Courier Business
Insecurity is highly impacting on every business in the country. Of course you need to take care of your workers.
As a committed firm we have to do all within our powers to ensure our customers, in any part of the country, are safe.
The truth is that we spend more money presently on security; we take extra measures to ensure the workers are not endangered and working with security agents also.
We try as much as possible to observe pronouncements made by the government, because they have full responsibility to secure lives and property in the country.
They know more than we do. In all, we make sure that our people are not exposed to unnecessary dangers.

Innovation In Red Star With The Acquisition Of An Airside Facility
Having an airside facility is another way to facilitate smooth running of our business. We are licensee of FEDEX; a global leader in logistics business and present in more than 220 countries, shipments into Nigeria come through the international airport, so to make it easier and faster for clearing we acquired the airside.
That will facilitate clearing and ensure security is apt. At the same time, it will aid the operations of some government agencies at the port like the customs.

Automation of Red Star Operations, Especially the Newly Acquired Facility
We utilize a lot of ICT components in line with the global practices. From our associate FEDEX we take queue on the use of ICT to facilitate commitments to our customers.
The customer needs to know the whereabouts of his shipment at every point in time. To ensure accountability and disseminating of information, we need to embrace ICT- the internet.
The devices are helpful from time of departure of the cargo from the other end to arrival here in Nigeria, the sorting hub and final delivery to the customer.
 When we place these data on our tracking and tracing facility, our customers can just log onto the website, include the tracking number and have details about a particular shipment.
From our side, we use ICT for faster sorting of the shipment and informing our people on a particular shipment.
We have invested so much in hardware, software and networking. ICT is like a partner in progress; we cannot do our work efficiently without the deployment of ICT.

Handling Phishing of Mails Sometimes Associated with Cargo Tracking
It is our responsibility to safeguard the shipment and information associated with it. Similarly, the customer has the responsibility; when a person gives us parcels for shipment, we generate the tracking number and it is the customer’s responsibility to safeguard it.
Once you key in the tracking number via the internet the status of the shipment will be revealed to you.
In a situation where the customer gives out the number to another person, probably, to help him check, that may amount to compromising the security of that package. It is just like any bank account.

Diversifying Into Passenger Transportation
Our business is on delivering cargo and logistics services. Passenger transportation is not part of our logistics business.
Our big brother, FEDEX, in US has over 675 aircrafts, 99% of those aircrafts are for cargo. For now, our business is logistics and we will concentrate on that.
However, the peculiarity of the Nigerian environment may dictate something different, which I am not ruling out completely.
 
Courier Industry In Nigeria
The industry faces a lot of challenges starting with the running cost to infrastructure. For instance, the condition of roads in the country affects us immensely.
We distribute some of our items by road using heavy duty trucks, vans, lighter vans and motorcycles, the deplorable state of the roads are impacting on our fleet.
The costs of maintaining them, purchase of spare parts are increasing and the life spans are reducing. Secondly, the power supply; the courier companies operate 24hours every day.
So, when people are working you need power, especially since our work with ICT is interwoven, we cannot do without power.
Due to the country’s population for you to be an effective courier company you need to be present in every urban centre. In those areas, you must provide power.
You can imagine the size of back up that we deliver. In some places, the back ups are running more than the national grid.  In that cost of buying generators and powering them is enormous.
Thirdly, the airports; not all airports operate at night. Thus, the state of the aviation industry impacts on our services.
For instance, when we have many aircrafts moving to various locations, especially in the morning and in the evening, we find it easier to put our items on them.
But where we do not have much aircrafts and some of the airports are not operating 24 hours it adds to our costs of doing business and not all airlines are flying to the destinations that we deliver goods and services.
The other aspects of transportation like the railway; although there is a recent development when the Federal Government restored the Lagos-Kano route, now that it has started, we pray that it continues reaching other areas.
As a logistics company that will assist us a lot. These minimize our capacities and put huge constraints on us and increase costs of doing business.

Using International Benchmarks to Assess Nigeria’s Courier Industry
There are reforms that are in the pipeline spearheaded by the Federal Authorities; especially the news I read in your paper on a Bill being given a nod, which is laudable.
 The only thing we are advocating is that, whatever arrangement is made should be in line with the global best practices.
We want to play at the international arena as Nigeria wants to become one of the 20 strongest economies in year 2020. We should have laws that are compatible with that.


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Goodnews Naija Podcast Emerges as a Platform for Positive Nigerian Storytelling

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Goodnews Naija Podcast has been identified as one of Nigeria’s podcast platforms to watch, gaining attention for its consistent focus on positive storytelling and uplifting narratives from across the country.

Launched on 1 October 2024, the podcast spotlights inspiring stories, progress-driven conversations, and everyday Nigerian wins often overlooked in mainstream media. With a weekly release schedule and a values-led editorial approach, Goodnews Naija has built a growing audience within and outside Nigeria.

“At a time when negative headlines dominate global perceptions, we believe positive Nigerian stories deserve global visibility,” said Host, Damilola Kehinde. “Goodnews Naija exists to balance the narrative by highlighting hope, resilience, and progress.”

According to Producer, Memunat Olayemi Oladepo, the platform was intentionally created to reshape how Nigerian stories are told. “Goodnews Naija was built as a counter-narrative,” she said. “We are deliberate about amplifying stories that reflect the resilience, innovation, and optimism thriving across the country.”

As global interest in African creators grows, Goodnews Naija Podcast is positioning itself as a platform contributing to a more balanced and human narrative about Nigeria.


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Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

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By Blaise Udunze

The Central Bank of Nigeria’s recapitalisation exercise, which is scheduled for a March 31, 2026, deadline, has continued to reignite optimism across financial markets and is designed to build stronger, more resilient banks capable of financing a $1 trillion economy. With the ongoing exercise, the industry has been witnessing bank valuations rising, investors are enthusiastic, and balance sheets are swelling. However, beneath these encouraging headline numbers, unbeknownst to many, or perhaps some troubling aspects that the industry players have chosen not to talk about, are the human cost of consolidation and the infrastructure deficit.

Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

CBN

Recapitalisation often leads to mergers and acquisitions. Mergers, in turn, almost always lead to job rationalisation. In Nigeria’s case, this process is unfolding against an already fragile labour structure in the banking industry, one where casualisation has become the dominant employment model.

One alarming fact in the Nigerian banking sector is the age-old workforce structure raised by the Association of Senior Staff of Banks, Insurance and Financial Institutions (ASSBIFI), which says that an estimated 60 percent of operational bank workers today are contract staff. This reality raises profound questions about the sustainability of Nigeria’s banking reforms and the credibility of its economic ambitions.

A $1 trillion economy cannot be built on insecure labour, shrinking institutional knowledge, and an overstretched financial workforce.

Recapitalisation and the Hidden Merger Trap

History is instructive. Referencing Nigeria’s 2004-2005 banking consolidation exercise, which reduced the number of banks from 89 to 25, and no doubt, it produced larger institutions, while it also triggered widespread job losses, branch closures, and a wave of outsourcing that permanently altered employment relations in the sector. The current recapitalisation push risks repeating that cycle, only this time within a far more complex economic environment marked by inflation, currency volatility, and rising unemployment.

Mergers promise efficiency, but efficiency often comes at the expense of people. Speaking of this, duplicate roles are eliminated, technology replaces frontline staff, and non-core functions are outsourced. The troubling part of it is that this is already a system reliant on contract labour; mergers could accelerate workforce instability, turning banks into balance-sheet-heavy institutions with shallow human capital depth.

ASSBIFI’s warning is therefore not a labour agitation; it is a macroeconomic red flag.

Casualisation as Structural Weakness, Not a Cost Strategy

It has been postulated by proponents of job casualisation that it is a cost-control mechanism necessary for competitiveness. Contrary to this argument, evidence increasingly shows that it is a false economy. In reaction to this, ASSBIFI President Olusoji Oluwole, who kicked against this structural weakness, asserted that excessive reliance on contract workers undermines job security, suppresses wages, limits access to benefits and blocks career progression while affirming that over time, this erodes morale, loyalty, and productivity.

More troubling are the systemic risks. Casualisation creates operational vulnerabilities, higher fraud exposure, weaker compliance culture, and lower institutional memory.

One of the banking regulators, the Nigeria Deposit Insurance Corporation (NDIC), has not desisted from repeatedly cautioning that excessive outsourcing and short-term staffing models increase security risks within banks. On the negative implications, when employees feel disposable, ethical commitment weakens, and reputational risk grows.

Banking is not a factory floor. It is a trust business. And trust does not thrive in insecurity.

Inside Outsourcing Web of Conflict of Interest

Beyond cost efficiency, Nigeria’s casualisation crisis is also fuelled by a deeper governance problem, conflicts of interest embedded within the outsourcing ecosystem.

In many cases, bank chief executives and executive directors are reported to own, control, or have beneficial interests in outsourcing companies that provide services to their own banks. Invariably, it is the same firms supplying contract staff, cleaners, security personnel, call-centre agents, and even IT support. Structurally, this arrangement allows senior executives to profit directly from the same outsourcing model that strips workers of job security and benefits.

The incentive is clear. Outsourcing enables banks to maintain lean payrolls, bypass strict labour protections associated with permanent employment, and reduce long-term obligations such as pensions and healthcare. But when those designing outsourcing strategies are also financially benefiting from them, the line between efficiency and exploitation disappears.

This model entrenches casualisation not as a temporary adjustment tool, but as a permanent business strategy, one that externalises social costs while internalising private gains.

Exploitation and Its Systemic Consequences

The human impact is severe because the contract staff employed through executive-linked outsourcing firms often face poor working conditions, low wages, limited or no health insurance, and zero job security, which is demotivating. Many perform the same functions as permanent staff but without benefits, voice, or career prospects.

ASSBIFI has warned that prolonged exposure to such insecurity leads to psychological stress, declining morale, and reduced productive life years. Studies on Nigeria’s banking sector confirm that casualisation weakens employee commitment and heightens anxiety, conditions that directly undermine service quality and operational integrity.

From a systemic standpoint, exploitation feeds fragility. High staff turnover erodes institutional memory. Disengaged workers weaken internal controls. Meanwhile, this should be a sector where trust, confidentiality, and compliance are paramount; this is a dangerous trade-off if it must be acknowledged for what it is.

Why Workforce Numbers Tell a Deeper Story

It is in record that as of 2025, Nigeria’s banking sector employs an estimated 90,500 workers, up from roughly 80,000 in 2021. The top five banks today, such as Zenith, Access Holdings, UBA, GTCO, and Stanbic IBTC, account for about 39,900 employees, reflecting moderate growth driven by digital expansion and regional operations.

At face value, truly, these figures suggest resilience. But when viewed alongside the 60 percent casualisation rate, they paint a different picture, revealing that employment growth is without employment quality. A workforce dominated by contract staff lacks the stability required to support long-term credit expansion, infrastructure financing, and industrial transformation.

This matters because banks are expected to be the engine room of Nigeria’s $1 trillion economy, funding roads, power plants, refineries, manufacturing hubs, and digital infrastructure. Weak labour foundations will eventually translate into weak execution capacity.

Nigeria’s Infrastructure Financing Contradiction

Nigeria’s infrastructure deficit is estimated in the hundreds of billions of dollars. Power, transport, housing, and broadband require long-term financing structures, sophisticated risk management, and deep sectoral expertise. Yet recapitalisation-induced mergers often lead to talent loss in precisely these areas.

As banks consolidate, specialist teams are downsized, project finance units are merged, and experienced professionals exit the system, either voluntarily or through redundancy. Casual staff, by design, are rarely trained for complex, long-term infrastructure deals. The result is a contradiction, revealing that larger banks have bigger capital bases but thinner technical capacity.

Without deliberate workforce protection and skills development, recapitalisation may produce banks that are too big to fail, but too hollow to build.

South Africa Offers a Useful Contrast

South Africa offers a revealing counterpoint. As of 2025, the country’s “big five” banks, such as Standard Bank, FNB, ABSA, Nedbank, and Capitec, employ approximately 136,600 workers within South Africa and about 184,000 globally. This is significantly higher than Nigeria’s banking workforce, despite South Africa having a smaller population.

More importantly, South African banks maintain a far higher proportion of permanent staff. While outsourcing exists, core banking operations remain firmly institutionalized compared to the Nigerian banking system. For this reason, South Africa’s career progression pathways are clearer, labour regulations are more robustly enforced, and unions play a more structured role in workforce negotiations.

The result is evident in outcomes. South Africa’s top six banks are collectively valued at over $70 billion, with Standard Bank alone boasting a market capitalisation of approximately $30 billion and total assets nearing $192 billion. Nigeria’s top 10 banks, by contrast, held combined assets of about $142 billion as of early 2025, even with a much larger population and economy, and its 13 listed banks reached a combined market capitalisation of about N17 trillion ($11.76 billion at an exchange rate of N1,445) in 2026.

Though this gap is not just about capital. It is about institutional depth, workforce stability, and governance maturity.

Bigger Valuations, But a Weaker Foundations?

Nigeria’s 13 listed banks reached a combined market capitalisation of about N17 trillion in 2026. It is no surprise, as it is buoyed by investor anticipation of recapitalisation and higher capital thresholds. Yet market value does not automatically translate into economic impact. Without parallel investment in people, systems, and long-term skills, valuation gains remain fragile.

South Africa’s experience shows that strong banks are built not only on capital adequacy, but on human capital adequacy. Skilled, secure workers are better risk managers, better innovators, and better custodians of public trust.

Labour Law and its Regulatory Blind Spots

ASSBIFI’s call for a review of Nigeria’s Labour Act is timely, and this is because the current framework lags modern employment realities, particularly in sectors like banking, where technology and outsourcing have blurred traditional employment lines. Regulatory silence has effectively legitimised casualisation as a default model rather than an exception.

The Central Bank of Nigeria cannot afford to treat workforce issues as outside its mandate. Prudential stability is inseparable from labour stability. Regulators must begin to view excessive casualisation as a risk factor, just like liquidity mismatches or weak capital quality.

Recapitalisation Without Inclusion Is Incomplete

If recapitalisation is to succeed, it must be inclusive; therefore, the industry must witness the enforcement of career path frameworks for contract staff, limiting the proportion of outsourced core banking roles, and aligning capital reforms with employment protection. It also means recognising that labour insecurity ultimately feeds systemic fragility.

South Africa’s banking sector did not avoid consolidation, but it managed it alongside workforce safeguards and institutional continuity. Nigeria must do the same or risk building banks that look strong on paper but crack under economic pressure.

True Measure of Reform

Judging by the past reform in 2004-2005, it has shown that Nigeria’s banking recapitalisation will be judged not by the size of balance sheets, but by the resilience of the institutions it produces. As part of the recapitalisation target for more resilient banks capable of financing a $1 trillion economy, it demands banks that can think long-term, absorb shocks, finance infrastructure, and uphold trust. None of these goals is compatible with a workforce trapped in perpetual insecurity.

Casualisation is no longer a labour issue; it is a national economic risk. If mergers proceed without deliberate workforce stabilisation, Nigeria may end up with fewer banks, fewer jobs, weaker institutions, and a slower path to prosperity.

The lesson from South Africa is clear, as it shows that strong banks are built by strong people. Until Nigeria’s banking reforms fully embrace that truth and the missing pieces are addressed, recapitalisation will remain an unfinished project. and the $1 trillion economy, an elusive promise.

Blaise, a journalist and PR professional, writes from Lagos, can be reached via: [email protected]


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Security Forces Probe Use of Drones by Terrorists

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The military high command at the weekend said it has commenced a full investigation into the use of drones by terrorists to carry out attacks.

Security Forces Probe Use of Drones by Terrorists

This is part of ongoing efforts to end insurgency in the country.

Major-General Michael Onoja, director of Defence Media Operations (DDMO), , disclosed this in Abuja while briefing defence correspondents on the achievements of troops of the Armed Forces of Nigeria and other security agencies across various theatres of operation nationwide.

He said the investigation is being conducted in collaboration with other relevant security agencies to identify the sources of the drones and halt their deployment by non-state actors.

According to him, concrete actions are expected to emerge in the coming days or months, as agencies with the technical capacity to counter drone deployment have been fully engaged.

“We have reached an advanced stage in taking measures, in conjunction with other federal government agencies, to trace where these drones are coming from. I believe that in the next couple of days or months, concrete action will emerge on what we intend to do,” Onoja said.

In recent months, terrorists operating in the North East have increasingly deployed sophisticated drones in attacks on civilians and security personnel, raising concerns over the evolving tactics of insurgent groups.

The development has also generated questions among security experts and the public over how the drones are being sourced and the channels through which they enter the country.

Responding to allegations circulating on social media that soldiers manning checkpoints in Bauchi State were being compelled to remit weekly sums to their commanders, Onoja said the claims remained mere allegations.

He stressed that the military is a transparent institution and assured that investigations would be conducted if verifiable details were provided.

On the return of Nigerian refugees from Cameroon, Onoja said the development reflects the success of military operations in restoring security to affected communities.

“The military, in conjunction with the Federal Government, has done everything within its capacity to ensure the necessary security in those areas. The return of refugees is a clear measure of operational success,” he said.

On operational achievements, Onoja disclosed that within the month of January 2026 under review, troops across various theatres killed several terrorists, arrested 452 suspected terrorists, kidnappers and other criminal elements, rescued about 284 kidnapped victims, while 124 terrorists and their family members surrendered to troops.

He added that troops also recorded major successes against oil theft, recovering 210,300 litres of crude oil, 66,725 litres of diesel, 660 litres of kerosene and 5,000 litres of petrol.

In addition, 53 illegal refining sites were discovered and destroyed during the period under review.

Providing updates from various theatres, Onoja said that in the North East, troops under Joint Task Force Operation HADIN KAI sustained operational momentum by denying Boko Haram, Islamic State West Africa Province (ISWAP), and Jama’atu Ahlis Sunna Lidda’awati wal-Jihad terrorists freedom of action.

He said ground troops, working alongside the Air Component, hybrid forces and local security groups, conducted aggressive operations, neutralising terrorists, arresting informants and logistics suppliers, recovering weapons, and dismantling terrorist networks.

“During the month, troops conducted operations in Gwoza, Damboa, Mobbar, Askira Uba and Konduga Local Government Areas of Borno State. Similar operations were carried out in Michika and Damaturu LGAs of Adamawa and Yobe States, respectively. During these encounters, scores of terrorists were neutralised, 17 were arrested, and 12 kidnapped victims were rescued. Recovered weapons and suspects are in custody for further action,” he said.

In Plateau State, Onoja said troops of Operation ENDURING PEACE responded to distress calls on terrorist activities, conducting offensive operations across Plateau and parts of Kaduna State.

According to him, several extremists were neutralised during firefights, 86 other criminals were arrested, and 24 kidnapped victims rescued, while arms and ammunition were recovered.

In the South-South, Onoja said troops of Operation DELTA SAFE intensified operations against crude oil theft, sea piracy and militancy.

“They dismantled 53 illegal refining sites, arrested 81 oil thieves and other criminals, and recovered assorted arms and ammunition. Air reconnaissance missions also led to the interception and destruction of vessels involved in the illegal syphoning of petroleum products across the Niger Delta,” he said.

He added that troops of Operation UDO KA recorded notable gains across Abia, Anambra, Ebonyi, Enugu and Imo States, with over 80 militants surrendering, 72 arrests made, and 11 kidnapped victims rescued.

Eight Cameroonian nationals were also rescued during cross-border patrols along the Bakassi waterways, while a significant reduction in crime was recorded across the region.

Reaffirming the Armed Forces’ resolve to sustain pressure on criminal elements, Onoja said the military would continue to strengthen inter-agency collaboration and work closely with local communities to ensure lasting peace and stability.

He reiterated the Chief of Defence Staff’s mantra, “See something, say something,” urging Nigerians to provide timely and credible information to security agencies.

“With the continued support of the media and the Nigerian public, the Armed Forces of Nigeria remain confident of defeating all threats to national security,” he said.

 


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