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Telecom

COVID-19: Group Urges Ghana and Nigeria Govt Not to Block Citizen’s Access to Emergency Services

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Paradigm Initiative has urged the government of Ghana and Nigeria not to block the telephone lines or access of citizens to emergency services in this critical time.

A statement released by Ghana’s Ministry of Communications alleged that over 99% of calls made to the emergency line provided for COVID-19 response were prank calls and that the government will henceforth block prank callers.

Unfortunately, the Nigerian government may be considering the same measures and more, having alleged that it is facing similar challenges.

In a time as this, Internet Service Providers (ISPs) and Telecommunication companies (Telcos) have a huge responsibility to make their services available to aid information flow from and to the authorities, especially as there is a natural tendency for citizens to panic and seek answers to many questions they will have.

The worst response to imagine in the middle of this global pandemic, however, is denying access to users as a measure against irrelevant calls to COVID-19 emergency call centers.

At this critical time, access might just be the thin line between life and death for many citizens.

The government should expand its capacity to receive multiple calls and come up with innovative strategies instead of clamping down on citizens.

This is not the best of times and it is not just important that rights are respected but the government must not introduce measures that complicate an already complicated situation.

Nigeria and Ghana like many other countries in the world have acknowledged the challenges with the capacity to test broadly.

Therefore if the two countries must compare notes, it should be about increasing the capacity to test, isolate and treat confirmed cases, encourage social distancing, introduce welfare measures and ensure citizens are protected.

It is statistically impossible that 99% of calls to the emergency line are prank calls as alleged by Ghana’s Ministry of Communication.

It is very easy to infer that panic calls, curious calls and calls from those who may not be symptomatic but have genuine fears are being categorized as prank calls.

A prank call by definition is made to make a joke or play a trick. We do not agree with Ghana’s Ministry of Education that up to 99% of callers to the emergency centers are doing so just to play a trick or make a joke and even if it is so, it is a reflection of the panic and fear that makes people want to know if the number that is supposed to save their lives is working.

It is important not to use the excuse of fake news around COVID-19 to clamp down on loud dissenting voices as that will be a major mistake at a time when we all need to work together on combating misinformation, including encouraging those working to get life-saving information to citizens who need them.

We endorse interventions and support being offered by the private sector and volunteers to ensure that the government is not overwhelmed.

We, however, strongly advise the government to avoid emotional reactions that may deny citizens, access to health care and essential services at a time when movements are being restricted.

We also call on citizens not to panic but follow guidelines provided by the official Disease Control institutions in their respective countries and the World Health Organisation as we all seek to protect ourselves and our loved ones from being victims in this trying time.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Telecom

NCC, REA Move to Power Telecoms with Renewable Energy

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Nigerian Communications Commission (NCC) and Rural Electrification Agency (REA) have teamed up to develop an initiative that will reduce the $350 million annual spending on diesel by telecom operators in Nigeria.

NCC, REA Move to Power Telecoms with Renewable Energy

According to a press statement  by Nnenna Ukoha, acting had of Public Affairs, NCC, this collaboration will focus on deploying renewable energy solutions to support telecom infrastructure, particularly in rural and underserved areas.

To that end, the two agencies have inaugurated what they called NCC–REA Collaboration Committee, aimed at deploying renewable energy solutions to power telecom infrastructure across the country.

According to the State of Africa’s Infrastructure Report 2025 by the Africa Finance Corporation, telecom operators in Nigeria consume more than 40 million litres of diesel every month, costing them over $350 million annually.

The statement read, “The Nigerian Communications Commission has formally inaugurated the NCC–REA Collaboration Committee, marking a pivotal step towards advancing Nigeria’s digital and energy inclusion objectives by developing modalities for the deployment of renewable energy to support telecom infrastructure in Nigeria.”

The inauguration ceremony, held on Friday, at the NCC Headquarters in Abuja, was presided over by Dr Aminu Maida, executive vice chairman and chief executive officer, NCC.

Maida was joined by Abba Aliyu, managing director of the REA, along with senior executives and committee members from both organisations.

Speaking at the event, Maida described the collaboration as a timely and strategic alignment of national priorities.

He noted that bridging the connectivity and power gaps in rural areas remains critical for Nigeria’s growth and development.

He highlighted that the demand for digital services and connected communities creates an opportunity for renewable energy to play a crucial role.

Maida further emphasised that the partnership goes beyond infrastructure; it is aimed at driving inclusion, reducing inequalities, and fostering shared prosperity.

“Whether it is powering a base station or enabling a child to access digital learning, this partnership has the potential to transform realities and bring opportunity closer to the people.

“This initiative is about more than infrastructure, it is about driving inclusion, bridging inequalities and creating the conditions for shared prosperity,” he was quoted in the statement.

He also noted that the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda, which aims to ensure no community is left behind in Nigeria’s energy and digital transformation.

Aliyu, representing REA, expressed confidence in the transformative potential of the collaboration.

“This partnership will unlock sustainable development opportunities for millions of Nigerians, especially those in areas lacking traditional infrastructure,” he said.

He further emphasised that the collaboration would address both energy and connectivity gaps, benefiting those who are currently underserved.

The newly established NCC-REA Collaboration Committee will work to co-develop and implement integrated solutions that leverage renewable energy to power telecom sites.

The statement noted that the committee will also focus on sharing geospatial data to improve planning, aligning funding frameworks, and tracking the socio-economic impact of the project through clear performance indicators.

 


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NCC Approves MTN, 9Mobile Roaming Collaboration Deal

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MTN Nigeria Communications Plc has announced the execution of a national roaming agreement with Emerging Markets Telecommunications Services Limited (9Mobile), a move that signals a major milestone in Nigeria’s telecommunications landscape.

NCC Approves MTN, 9Mobile Roaming Collaboration Deal

The Nigerian Communications Commission (NCC), the industry’s regulatory authority, has approved the three-year deal, which allows 9Mobile subscribers to roam seamlessly on MTN Nigeria’s extensive network infrastructure across the country.

The agreement, effective immediately, will significantly enhance connectivity and user experience for 9Mobile customers, particularly in areas where its network coverage is limited.

By leveraging MTN’s expansive infrastructure, 9Mobile can now offer improved service reach and reliability, without duplicating capital-intensive investments in network deployment.

In a notice to the Nigerian Exchange Limited and the investing public, MTN Nigeria described the arrangement as a strategic collaboration that underscores its leadership in fostering innovation, industry cooperation, and operational efficiency.

The company emphasized that the initiative aligns with the NCC’s broader objective of promoting infrastructure sharing to improve telecommunications services nationwide.

“This agreement represents a significant step in our commitment to driving industry collaboration, improving customer experience, and supporting the NCC’s vision of a fully connected Nigeria,” said Karl Toriola, chief executive officer, MTN Nigeria.

“Delivering the scale required for telecommunications services in Nigeria requires strong collaboration between the private sector, public sector, and long-term investors. This agreement demonstrates what we can achieve when we collaborate, and we are delighted to announce it today after months of groundwork.”The national roaming deal enables subscribers from 9Mobile to access voice and data services through MTN’s network in areas where the former lacks adequate coverage.

This marks the first such large-scale, cross-network roaming arrangement between two major operators in Nigeria, setting a precedent for future cooperative efforts in the telecom industry.

MTN Nigeria highlighted that the agreement contributes to more effective use of telecommunications resources, reduces infrastructure duplication, and accelerates the expansion of mobile broadband access across underserved regions.

It also supports both operators’ sustainability objectives by maximizing existing investments and reducing the environmental impact of deploying overlapping network facilities.

“This strategic collaboration is yet another first in the country by MTN Nigeria and marks a significant milestone for the sustainability of the telecommunications industry,” the company stated.

“By enabling national roaming, MTN Nigeria is contributing to a more effective use of telecommunications resources and accelerating efforts to expand connectivity across the country.”

The agreement is expected to benefit not just subscribers and operators but also regulators and investors who have consistently advocated for policies that promote shared infrastructure and efficient capital utilization in Nigeria’s digital economy.

Uto Ukpanah,  company secretary, MTN Nigeria, affirmed the company’s ongoing dedication to initiatives that create shared value.

“MTN remains committed to fostering innovation and partnerships that create sustainable value for all stakeholders while promoting digital and financial inclusion nationwide,” she noted.

With the successful rollout of this agreement, the telecoms industry is expected to see improved service delivery and expanded access to quality mobile services, especially in rural and semi-urban communities. The collaboration sets a benchmark for future inter-operator partnerships and reinforces the importance of regulatory support in advancing national connectivity goals.

 

 

 

 


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Don’t Visit Telecom Centers for Now — ALTON Warns of SIM Service Downtime

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Association of Licensed Telecommunications Operators of Nigeria (ALTON) has announced a temporary disruption in SIM-related services across all mobile networks in the country.

The disruption, according to a statement on Wednesday, follows a directive from the National Identity Management Commission (NIMC), mandating mobile network operators (MNOs) to migrate to a new identity verification platform.

ALTON said the transition had triggered unforeseen technical challenges, affecting services such as SIM registration, replacement, and mobile number portability.

“While the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, unfortunately, the transition has temporarily impacted service delivery,” the association stated.

It added that MNOs would not be able to support SIM swaps, new activations, and related services until the issues are resolved.

ALTON noted that its members are working closely with the Nigerian Communications Commission (NCC), NIMC, and other stakeholders to restore normalcy.

The association appealed for public understanding and urged subscribers to delay visits to service centers for SIM-related matters.

“We sincerely apologise for the inconvenience and will continue to provide timely updates,” the statement read.

ALTON reaffirmed its commitment to delivering secure and quality telecommunications services to Nigerians.


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