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Customer Experience Driving Future of Payments

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Mark Elliott is Division President, MasterCard, South Africa
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Innovative technologies impact almost every aspect of our daily lives, from the way we communicate and manage our health to the way we pay for things.

The rise of digital payments and the convergence of these technologies is the most significant development since the introduction of payment cards half a century ago.

The mobile phone is a major driver of this convergence as it’s caused a fundamental shift in consumer demand and the way that they interact with retailers.

Paying for things has evolved from swiping payment cards to tapping, waving or inputting payment data into the powerful computers our smart devices have become.

This convergence of physical and digital commerce is often referred to as a futuristic concept yet it’s not futuristic at all, it’s happening now. Consumers are expecting smarter ways to pay, giving retailers the opportunity to capitalise on creating better and memorable customer experiences.

Uber is a prime example of how seamless payments create a positive customer experience. The payment process for a passenger is invisible and happens without any payment card or obvious interaction with a payment application.

Convenience and safety and are also drivers of an enhanced customer experience. While consumers crave the ability to be liberated from the security risks associated with cash payments and speedy checkout processes, they still expect the process to be secure.

Realistically, no one wakes up in the morning desperate to make a payment, but we do wake up wanting a new gadget, the latest book, or to refill the fridge with groceries.

Retailers are integrating new technologies such as digital wallets and contactless payments into their checkout environments.

MasterCard’s digital wallet, MasterPass, enables secure online and in-app payments, eliminating the need to carry payment cards or cash. It also lets users store their card and delivery information making the checkout process quick and seamless.

Contactless payments, currently available in the transit and quick serve environments, offer consumers the ability to be liberated from the security risks associated with cash payments.

They speed up the checkout process considerably because a simple tap is needed to complete a transaction.

The convergence of these channels is the next step in the evolution of payments through the introduction of tokenisation.

Tokens are virtual numbers that mobile devices use to link the cardholder to the payment card. Through tokenisation we are entering the converged payment realm where a mobile phone or connected device can be used to make payments using Near Field Communication (NFC) technology online, in-app or instore.

Bringing this to life, we’ll soon see a shop assistant with a MasterPass-enabled smart device that allows customers to pay on the shop floor using their mobile phone, instead of having to queue to purchase goods or services.

These convenient payment mechanisms provide an opportunity for retailers to address the needs of consumers by removing the need to carry cash, queue in shops to pay, carry a wallet or remember numerous passwords required to make a payment.

The future of payments is here, and retailers who innovate and embrace this change in customer behaviour will reap the rewards.

 
Mark Elliott is Division President, MasterCard, South Africa


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

First Asset Management Secures Ratings Upgrade

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First Asset Management investment management rating just got an upgrade to ‘AA’ from ‘AA-’ by DataPro and affirmation of A+(IM) by Agusto & Co. This reflects how we are continuously improving to serve our investors better. Our funds levelled up too as Agusto & Co upgraded our First Asset Money Market Fund rating to A+ (f) (up from Aa‑(f)).

What its means for customers

It means you are investing with a firm that is getting stronger, smarter, and more disciplined. Our upgraded rating recognizes our solid performance track record, the strength of our parent financial group, and the systems we have put in place to manage investments responsibly.

We have also improved our governance and decision-making structure, with experienced professionals leading well-defined investment and risk committees. Behind the scenes, our team of seasoned investment experts constantly monitor markets, manage risks, and position portfolios to navigate volatility and capture opportunities.

At the same time, we have strengthened our risk management and compliance framework to ensure that everything we do meets global best practices. In simple terms, it means your money is being managed with discipline, transparency, and strong oversight.

Independent rating agencies — Agusto & Co and DataPro Limited recognize these improvements. Their ratings highlight our commitment to responsible asset management, strong governance, and operational systems designed to support stable long-term performance.

But beyond the ratings, what really matters is helping you build wealth over time.

That is why we offer a range of investment plans designed for different goals — whether you are just starting your investment journey, looking to grow your portfolio, or aiming to build long-term financial security.

If you are part of the next generation of investors, this is your moment to start early and stay ahead. The earlier you begin investing, the more time your money has to grow.

Jump on the First Asset investment journey. Explore our investment plans and start building your future with a firm that is getting stronger.


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Nigeria Week Ahead: Equities sink, Oil surpasses $100, CPI in focus

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By Matthew Anthony, Senior Market Analyst- Africa

Oil prices spiked to just above $120 over the weekend as escalations of the Israel -US-Iran war intensified, with key energy installations targeted.

Nigeria Week Ahead: Equities sink, Oil surpasses $100, CPI in focus

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As a result, major oil suppliers are due to meet shortly to open the tap of their strategic reserves. Another contributor to the hike in oil prices has been the effectual closure of the strait of Hormuz (where 20% of the world’s oil supply goes through).

Major oil producing nations like Nigeria may profit from this conflict provided they are able to put a lid on inflation- a major consequence from rising oil prices-and use the windfall for critical budget needs while preparing for potential market shocks.

Outside of Nigeria, a wave of risk aversion engulfed global markets on Monday as ongoing conflict in the Middle East accelerated the flight to safety.

Asian shares plunged, European markets opened deep in the red while US equity futures signaled to a negative open as investors scrambled to price the chaos from the Iran conflict.

In the commodity space, oil prices jumped over 25% as major Middle East producers curbed output. Brent has gained roughly 30% this month, pushing 2026 gains to over 70% while WTI crude is up almost 80% year-to-date as of writing.

The last time oil benchmarks crossed into triple digits was back in 2022 during the Russian-Ukraine war. And for most it’s still a painful memory as geopolitical risk and covid-19 supply disruptions caused inflation to skyrocket across the globe.

In the FX space, the dollar remains supported by safe-haven demand along with the Swiss franc. However, the star performer is the Canadian Dollar which has appreciated against every single G10 currency month-to-date thanks to its sensitivity to oil markets.

Gold ended last week in losses despite the risk-off sentiment and overwhelming disappointing NFP report. Non-farm payrolls slid by 92,000, representing the biggest monthly decline in payrolls since October 2025, while the unemployment rate rose to 4.4%.

However, gold remains locked within a daily range thanks to a broadly stronger dollar and inflationary risks revolving around the conflict in the Middle East. Surging energy prices have sparked inflationary fears, forcing markets to reassess the possibility of lower interest rates.

Traders are pricing a 50% chance that the Fed cuts rates twice in 2026. The February CPI and January PCE index, which is the Fed’s preferred inflation gauge – may offer crucial insight into the path of price pressures.

Should the incoming inflation data further shave Fed cut bets, the dollar could strengthen – enforcing fresh pain on precious metals. Looking at the charts, a weekly close below $5000 may signal a steeper decline. Bulls could still fight back if $5000 proves reliable support.


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Polaris Bank Marks IWD2026 with Renewed Pledge to Women’s Empowerment

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Polaris Bank has joined the global community in celebrating International Women’s Day 2026, reaffirming its commitment to promoting gender equality, empowering women, and supporting initiatives that foster inclusive growth across society.

Polaris Bank Marks IWD2026 with Renewed Pledge to Women’s Empowerment

Polaris Bank

International Women’s Day, celebrated annually on March 8, provides an opportunity to recognize the achievements of women across all sectors while highlighting the need to accelerate action towards gender equality. At Polaris Bank, the day serves as a reminder of the vital role women play in driving economic growth, innovation, and community development.

Speaking in commemoration of the day, the Managing Director/CEO of Polaris Bank, Kayode Lawal, emphasized the Bank’s commitment to creating an enabling environment where women can thrive professionally and financially.

“Polaris Bank remains dedicated to fostering a culture of inclusion, opportunity, and empowerment for women. From supporting female entrepreneurs to ensuring equal opportunities within our workforce, we believe empowering women is not only the right thing to do but also a key driver of sustainable development,” the CEO stated.

Over the years, Polaris Bank has implemented several initiatives aimed at supporting women-led businesses, promoting financial inclusion, and strengthening leadership opportunities for women within the organization. These efforts align with the Bank’s broader commitment to sustainable development and inclusive economic growth.

As part of this year’s celebration, the Bank will spotlight inspiring stories of hope from women across the community, within its workforce and customer base, while encouraging meaningful conversations around leadership, financial empowerment, and gender equity.

Polaris Bank continues to champion initiatives that create opportunities for women to succeed, recognizing that empowering women ultimately leads to stronger families, thriving communities, and a more resilient economy.


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