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Customer Questions “Disappearance” of N3.7m from his Ecobank Account

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Peter Ezeike, a customer of Ecobank, has accused the bank of orchestrating the theft of N3,755,000(Three million, Seven Hundred and Fifty-Five Thousand naira) from his savings account during the period of 2018 to 2019.

Customer Questions “Disappearance” of N3.7m from his Ecobank Account

Ezeike, who had been residing in the United Arab Emirates (UAE) since 2017, returned to Nigeria in 2021 only to discover the significant financial loss.

According to him, the unauthorized transactions took place while he was away in the UAE, with all the activities on his account between 2018 and 2019 transpiring without his knowledge.

Despite being the sole operator of a savings account, he found that deposits and cash withdrawals occurred without his consent, including a suspicious payment of N100,000 to an unfamiliar name, Aderinoye A. Quazeem.

The customer suspects insider involvement and points to his prior relationship with Ibrahim Akeyan, a former Ecobank staff at the Sango Ota branch in Ogun State.

Ezeike alleges that he frequently left money with Akeyan when unable to join a queue for deposits before relocating to Dubai.

Speaking to the Foundation for Investigative Journalism, Ezeike said; “Mr. Ibrahim Akeyan was an employee of Ecobank at its Sango Ota branch in Ogun State.

He was a regular face. Several times I would leave deposit money with him if I was unable to join a queue for some reason. We related freely and he knew my account details. There was never a problem then,” the Dubai returnee said.

“He is the person I suspect had tampered with my account due to that relationship I had with him. Some events that played out after I reported the missing money to the bank further reinforced my suspicion against him and even the bank itself.”

When contacted, Akeyan denied knowing Ezeike; “I don’t know the person. I dealt with many customers and I cannot remember the name you are mentioning. The customer should approach the bank for whatever issues they have. I handed over properly before exiting the bank, and if there are questions for me to answer, it is the bank that will invite or call me.”, he said.

Upon his return to Nigeria in 2021, Ezeike was astonished to find an insufficient balance in his account. A detailed examination of his statement of account covering November 1, 2018, to March 30, 2021, revealed a series of unauthorized withdrawals and deposits, all transacted in his name at the Idi-Iroko branch.

Attempts to clarify the situation were met with further complications.

Ezeike applied for another statement of account at the bank’s branch at Redemption Camp of the Redeemed Christian Church of God on November 22 the bank official who attended to him said his account had been blocked and the request could not be processed.

The accused branch of Ecobank initiated an investigation but has yet to provide any resolution or restitution to the customer.

Ezeike reported the suspicious transactions to Aderemi Adeleke, the branch’s customer service manager, and Olajide Folake, the branch manager, seeking a thorough investigation.

However, the situation took an unexpected turn when Ibrahim Akeyan contacted Ezeike on his newly acquired Nigerian phone number.

Perplexed by this development, Ezeike questioned the bank officials, only to discover that they had released his contact information to Ibrahim without his consent. The justification provided was to inform Ibrahim of the investigation before potential arrest. This revelation left Ezeike disheartened and further fueled his mistrust in the bank’s handling of the matter.

Despite four scheduled meetings, Ibrahim Akeyan failed to attend any, raising more questions about the bank’s commitment to resolving the issue.

The case has now reached the attention of the head office, prompting a virtual meeting. However, Ibrahim’s non-compliance continues to hinder progress, leaving Ezeike in the dark regarding the status of the investigation and the recovery of his funds.

This incident highlights the urgent need for a comprehensive investigation into the alleged misconduct, and Ecobank is under scrutiny for potential internal lapses that may have facilitated the unauthorized transactions.

As the investigation unfolds, the bank faces growing pressure to address these serious allegations and provide a transparent account of the events surrounding the disappearance of Peter Ezeike’s funds.


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E-Financial

CBN Launches New Website Today

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Central Bank of Nigeria (CBN) will today launch its newly redesigned website, www.cbn.gov.ng.

CBN Launches New Website Today

Mrs Hakama Sidi Ali, acting director, Corporate Communications, CBN, , made this known in a statement on Sunday in Lagos.

“We are pleased to announce the launch of our newly redesigned website (www.cbn.gov.ng), which will be operational on Monday, December 2, 2024.

“The redesigned website introduces a variety of new content, which encompasses a broader spectrum of information regarding the bank’s mandate.

“Additionally, the website is responsive to mobile devices, facilitating navigation across various web browsers and devices.

“The bank is grateful for the feedback provided by the public, which served as a valuable guide for our redesign endeavours,” she said.

Sidi Ali said the CBN was committed to developing and enhancing the website to facilitate communication.

“Please follow our different social media channels linked on the website’s home page for more updates,” she said.

 

 

 


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CBN to Penalize Banks for Failing to Address ATM Cash Shortages

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Central Bank of Nigeria (CBN) has warned that it will impose severe penalties on banks failing to address the ongoing cash scarcity at automated teller machines (ATMs).

Olayemi Cardoso, the CBN governor, issued the warning during the annual Bankers’ Dinner hosted by the Chartered Institute of Bankers of Nigeria (CIBN) on Friday.

The cash crunch has drawn public attention, with some Nigerians taking to X on November 13 to express frustrations over empty ATMs and reliance on point-of-sale (POS) operators. Two days later, the CBN directed banks to prioritise ATM cash disbursements and cautioned that penalties would be imposed on those enabling currency hawking.

“We also recognise the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians,” Cardoso said. “To address this, we are conducting spot checks across deposit money banks, and we will impose penalties on underperforming institutions.”

The CBN governor announced measures to empower customers, starting December 1, 2024. “Customers are encouraged to report any difficulties with withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.

Guidelines will be distributed widely to raise public awareness. We will also urge full regulatory compliance by all stakeholders, including mobile money operators and POS agents, to promote digital transaction channels and improve service delivery.”

Cardoso reiterated that financial institutions engaging in malpractices or sabotage would face severe consequences.

“The CBN will continue to maintain a robust cash offering to meet the country’s needs, particularly during high-demand periods such as the festive season and year-end.”

On foreign exchange (FX) matters, Cardoso highlighted Nigeria’s missed opportunity for N6.2 trillion in potential revenue due to a less flexible FX regime.

“These funds could have significantly contributed to critical investments in education, healthcare, and infrastructure development,” he said.

The governor added that the apex bank is committed to rebuilding Nigeria’s economic resilience through targeted reforms. These include prioritising domestic refining capacity, promoting non-oil exports, and advancing technological innovations in the financial sector.


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CBN Governor Urges Nigerians to Stay and Rebuild Amid Economic Reforms

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Mr. Olayemi Cardoso,  Governor of the Central Bank of Nigeria (CBN) has urged Nigerians to reconsider leaving the country, popularly referred to as “Japa.”

He assured that the CBN is working toward creating an economy where everyone and every business can thrive.

Cardoso made this appeal in his keynote address at the 59th annual Bankers Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.

“It is not a good idea to Japa at this stage,” he said, providing two key reasons for his stance. “One, those who may decide they are going to do that, they will sell and get rid of their assets. You’ll be doing it for cheap. Predators, who are outside looking for bargains, will come and take it and pocket it, put it in their pocket and wait for the turnaround and sell it away.”

Cardoso emphasized the importance of collective effort in rebuilding Nigeria. “Number two, you want to be part of the solution. You want to be part of the solution, and this is time that we need all hands on them. There are opportunities in the market today, which I must say, from my experience over the past year and also for the past six months, a lot of interest from the outside in what is going on in Nigeria.”

He pointed out that international investors see potential in the Nigerian market and urged citizens to take advantage of these opportunities. “In taking positions in certain assets, they see the opportunity, and we, who are here, should be part of the solution for the better things which will come.”

Acknowledging the hardship brought on by current economic reforms, Cardoso stressed that these measures are designed to address today’s challenges while securing a brighter future. “We are building an economy where every individual, every business, and every community can thrive,” he said.

He further highlighted the importance of collaboration in achieving this vision. “This vision will not be achieved by one institution alone. It requires all of us — banks, regulators, businesses, and citizens — to work together with steadfast resolve.”


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