Telecom
Customer Service Week: Zedcrest Celebrates the Power of Service
Zedcrest Group, New-age financial solutions powerhouse, last week joined the rest of the world to mark the 2021 Customer Service Week by celebrating its customers and staff for their patronage and commitment to service excellence.
The week-long event with the global theme, “The Power of Service,” was celebrated across all its branches from October 4th – 8th.
In his statement, Adedayo Amzat, group managing director of Zedcrest Group, expressed gratitude to customers of the company for their patronage and loyalty over the years.
According to him, the company explicitly recognizes the power of customers and service and plans to continue to accelerate transformational growth in Africa by leveraging technology to deliver excellent customer experience.
“Allowing us to provide you with our services is of great importance to us. We don’t take your support and patronage for granted”, he said.
“At Zedcrest, we will continue to leverage our solid business models, highly professional staff, innovation, bespoke solutions, and technology to turn the aspirations of customers into life-changing opportunities”, he assured.
Amzat also commended the staff of the company across the country for their dedication to duty.
On her part, Renah Osiemi, chief operating officer of Zimvest, said the company is always excited at the extensive opportunity to honour service excellence during the week-long celebration.
She added that the Instagram Live session held on Thursday, October 8, 2021 as part of the celebration, was to provide financial tips on how Zimvest clients and prospects can work with whatever stage they are in and start their wealth creation journey.
“This year’s event resonates strongly with us,” Ever Obi, managing director of Zedvance Finance Limited, stated. “We pride ourselves as a company made up of world-class experts inspired by a culture of excellence.
“We will continue to go above and beyond to develop and offer solutions that are tailored to each customer’s lifestyle and aspirations. We’re taking advantage of customer service week once again to express our gratitude to all of our stakeholders.”
The celebration highlighted the importance of customer service, the staff members who deliver exceptional support on a daily basis and the customers whose continued loyalty and patronage are the drivers for business success.
Activities embarked upon during the week include customer appreciation and engagement. Both junior and senior staff members of Zedvance Finance Limited, the consumer lending arm of Zedcrest Group and Zimvest (Zedcrest Investment Managers), its asset management subsidiary called and appreciated customers for their continuous patronage. Customers also won a lot of goodies across all of the company’s social media platforms.
Special dress codes were also observed by staff throughout the week, to mark the celebration.
The Zedcrest Group is customer-focused with a track record of creating industry-leading products, services, and platforms across different verticals of the financial sector.
Mazen Mroue, a non-executive director at MTN Nigeria Communications Plc, has resigned effective February 27, 2026, to prioritise other responsibilities within the MTN Group, the company announced in a Nigerian Exchange Limited (NGX) filing.
MTN Nigeria
The notice, signed by company secretary Uto Ukpanah, stated: “This is to enable Mr. Mroue to focus on other priorities within MTN Group Limited. The Board wishes to express its appreciation to Mr. Mroue for his immense service to MTN Nigeria and wishes him success in his future endeavours.”
Mroue joined MTN Nigeria’s board on June 1, 2022, bringing over 28 years of telecom experience. A veteran MTN executive, he previously served as CEO of MTN Uganda and MTN Liberia, non-executive director at MTN Cyprus, and held leadership roles at MTN Ghana.
Since February 2022, he has been MTN Group’s Chief Technology and Information Officer, overseeing technology strategy and governance. Earlier, as MTN Nigeria’s COO from August 2018 to January 2022, he also sat on the MTN Nigeria Foundation board.
The exit follows MTN Nigeria’s stellar 2025 results, posting a ₦1.70 trillion profit before tax—reversing a ₦550.3 billion loss in 2024 driven by forex woes—marking one of the telco’s strongest rebounds.
Google has rolled out support for Yorùbá and Hausa languages in its AI-powered Search features—AI Overviews and AI Mode—enabling millions of Nigerians to get quick answers, summaries, and conversational web exploration in their mother tongues.
The update forms part of Google’s push to cover 13 African languages, including Afrikaans, Akan, Amharic, Kinyarwanda, Afaan Oromoo, Somali, Sesotho, Kiswahili, Setswana, Wolof, and isiZulu, selected based on high search activity across the continent.
Now, a Kano student can ask complex questions in Hausa, while an Ibadan trader seeks business tips in Yorùbá—both receiving culturally nuanced AI responses via text or voice on Android, iOS, or web.
Taiwo Kola-Ogunlade, Google’s West Africa Communications Manager, said: “Building truly global Search requires nuanced local understanding. With Gemini-powered AI, we’ve made advanced capabilities relevant in Yorùbá and Hausa, so Nigerians converse naturally with Search in their mother tongues.”
To use: Open the Google app, tap AI Mode, and query in Hausa or Yorùbá for personalised guidance—breaking language barriers and making technology reflect Nigeria’s diverse identity.
MultiChoice is closing its continental streaming platform Showmax after 11 years, notifying subscribers Thursday of the board’s decision to discontinue the service in the near future to refocus on sustainable digital offerings.
MultiChoice
The email assured no immediate disruption: “You can continue streaming as usual, and no action is required from you at this time.” Showmax, launched in South Africa in 2015 and expanded across Africa, offered movies, series, documentaries, and sports to rival Netflix and others amid rising online entertainment demand.
The shutdown follows Canal+’s approved takeover of MultiChoice last year, with the French giant offering ZAR 125 per share for remaining stakes.
The deal mandates HDP ownership boosts, local content investment, and splitting MultiChoice’s SA broadcasting arm into an independent entity to meet regulations.
MultiChoice prioritised subscribers during the transition, promising advance notice on timelines.
Showmax’s exit signals consolidation pressures in Africa’s cut-throat streaming market, where global players dominate despite local content strengths.
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