E-Financial
Customers File Class Action Suits against Access and Zenith Banks

Customers have instituted a class action lawsuit against Access and Zenith Banks, two of the leading banks in the country.

In the first case, customers of Access Bank have alleged gross negligence, breach of contract, and violation of consumer rights following a catastrophic IT meltdown in August 2024.
Zenith Bank on the other hand was accused of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.
Akinyele Oluwemimo Olaniyan. Sowole Olufunke Olukemi; Adetoun Anthonia Osunbade; Sowole Abidemi Olusola; Adegboyega Adeola Odunsi and Tokunboh Fagun; six plaintiffs representing millions of customers file the first case against Access Bank at the Federal High Court, Lagos Division.
The plaintiffs, acting on behalf of themselves and other affected customers, are demanding N420 billion in damages, citing loss of access to funds, emotional distress, and exemplary damages.
They claim that the banking disruption, which lasted over a week, paralyzed personal lives and businesses, with customers unable to make essential payments despite having sufficient funds in their accounts.
In the second ground-breaking case, Moyosola Okeremi acting on behalf of herself and an estimated 33 million customers of Zenith Bank, has instituted a lawsuit against Zenith Bank Plc at the Federal High Court, Lagos Division.

Okeremi accuses Zenith Bank of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.
The plaintiff alleges that Zenith Bank, a public liability company operating in Nigeria and internationally in countries such as the United Kingdom, Gambia, Ghana, Sierra Leone, China, and the UAE, unlawfully exploited customers’ personal data.
This data, which includes names, dates of birth, phone numbers, email addresses, signatures, and other sensitive information, was originally collected under the “Know Your Customer” (KYC) Small business credit schemes guidelines mandated by the Central Bank of Nigeria (CBN).
Okeremi contends that while the data was collected for legitimate banking purposes such as issuing account statements—Zenith Bank repurposed it without obtaining explicit consent from the customers.
Between July and August 2024, customers reportedly received relentless marketing communications via phone calls, text messages, and emails promoting Zenith Bank’s public share offerings.
These unsolicited communications, she argues, were not only intrusive but also violated several legal statutes, including the Nigeria Data Protection Regulation (NDPR) 2019 and the National Data Protection Act (NDPA) 2023.
The plaintiffs claim that Zenith Bank’s actions were unfair, inconsiderate, and executed without any regard for the privacy of its customers.
In the case against Access Bank, the plaintiffs argue that Access Bank’s failure to maintain a robust IT system and implement contingency plans during service disruptions constitutes a breach of the contractual obligations owed to its customers.
They emphasized that the bank, licensed by the Central Bank of Nigeria (CBN) and with over 36 million customers as of 2023, has a legal duty to provide uninterrupted financial services.
The plaintiffs claim that Access Bank breached several legislations such as the Central Bank of Nigeria Consumer Protection Regulations 2019, the Federal Competition and Consumer Protection Act 2018, and the Constitution of the Federal Republic of Nigeria 1999 (as amended) by failing to ensure continuous service delivery and by not having adequate backup systems in place.
They also cite the Consumer Code of Practice Regulations 2007 and the Consumer Protection Framework 2016, which mandate financial institutions to safeguard consumer interests and ensure service reliability.
The plaintiffs allege that the IT meltdown caused widespread hardships, harassment from creditors, inability to pay for essential services such as school fees, medical bills, utilities, and business transactions, resulting in emotional distress, embarrassment, and financial losses.
The lawsuit claims N200 billion for the inability to access funds, N200 billion for emotional distress, and an additional N20 billion in exemplary damages to deter future negligence.
These cases could set a significant precedent for Nigeria’s financial sector, particularly regarding customer rights in the digital banking era.
Credit: BusinessDay
E-Financial
CBN bars large‑ticket loan defaulters from banking services in tough new crackdown

Central Bank of Nigeria (CBN) has restricted banking services for large‑ticket loan defaulters as part of a broader push to enforce credit discipline and protect the stability of the financial system.

CBN
The directive, issued on Wednesday, March 26, 2026, follows public remarks by CBN Governor Olayemi Cardoso at the 4th Annual IMF/AFRITAC West High‑Level Executive Forum in Abuja, where he declared that the era of leniency toward delinquent borrowers is over.
Cardoso said the apex bank is tightening corporate governance measures to safeguard the N4.61 trillion recently injected into the Nigerian banking sector and warned that there would be zero tolerance for violations.
“Our stance on corporate governance is unequivocal: zero tolerance for violations. By ending years of regulatory forbearance, we have reinforced accountability, tightened supervision, and elevated compliance standards across the sector,” he stated.
The new directive targets “large‑ticket obligors,” defined as individuals or entities with significant outstanding debts classified as non‑performing in the Credit Risk Management System.
Under the rules, these defaulters will be barred from accessing fresh credit as well as essential contingent liabilities and trade instruments, effectively cutting off their ability to obtain new loans or trade‑related banking facilities.
The CBN said the restriction is aimed at curbing “credit jumping,” a practice where borrowers move from one financial institution to another to secure additional loans despite existing non‑performing debts.
“We have implemented a restriction of banking services to non‑performing large‑ticket obligors. This decisive step underscores our commitment to credit discipline, financial integrity, and accountability,” the regulator stated.
The policy is intended to instil a long‑absent “culture of repayment,” protect depositors’ funds and reinforce the overall stability of the financial system.
Cardoso added that the CBN remains committed to orthodox monetary policy, focused on restoring price stability, strengthening policy credibility and anchoring expectations through discipline and consistency.
E-Financial
NDIC Insures 99 Percent of Bank Customers

Nigeria Deposit Insurance Corporation (NDIC) has reaffirmed its commitment to protecting depositors and sustaining confidence in the nation’s banking system, declaring that its insurance framework currently safeguards about 99 per cent of customers across Nigerian banks.

Speaking during the NDIC Special Day at the 37th Enugu International Trade Fair, Thompson Oludare, managing director and chief executive, highlighted the Corporation’s role as a critical stabiliser in the financial sector, particularly in times of economic uncertainty.
Addressing participants on the theme, “Empowering MSMEs for global competitiveness”, Oludare said the NDIC remains a dependable backbone for small businesses by protecting their funds against bank failures.
He disclosed that the Corporation reviewed and increased its insurance coverage in 2024 in line with prevailing economic realities. Under the revised structure, depositors in Deposit Money Banks (DMBs), Mobile Money Operators, and Non-Interest Banks are insured up to ₦5,000,000, while those in Microfinance Banks and Primary Mortgage Institutions are covered up to ₦2,000,000.
Explaining the operational mechanism behind depositor protection, Oludare noted that the NDIC does not depend on government funding to reimburse customers of failed banks.
Rather, it draws from the Deposit Insurance Fund (DIF), which is financed through premiums contributed by licensed financial institutions.
He described the process as efficient and sustainable, enabling the Corporation to meet its obligations promptly without placing pressure on public finances.
Highlighting recent technological advancements, the NDIC boss revealed that the use of the Bank Verification Number (BVN) has significantly improved the speed of payments to affected depositors.
According to him, the BVN system allows the Corporation to trace alternative bank accounts of customers and process reimbursements within days of a bank’s closure, eliminating the delays previously associated with manual claims.
For depositors with balances above the insured limits, Oludare reassured that recovery efforts remain ongoing through liquidation processes.
“This is a continuous process,” he stated. “Additional dividend payments are made in tranches as more funds are recovered. We have demonstrated this successfully with the liquidation of Union Homes, Aso Savings and Loans, and the more recent Heritage Bank Limited, where multiple tranches of dividends have already been disbursed.”
He also cautioned Nigerians against falling victim to fraudulent financial schemes, popularly known as “wonder banks”, urging them to verify the credibility of financial institutions before investing.
On his part, Nnanyelugo Onyemelukwe, president of the Enugu Chamber of Commerce, Industry, Mines and Agriculture (ECCIMA), described the Corporation as a dependable safeguard for depositors.
According to him, the NDIC remains “a beacon of hope for depositors”, providing a “great confidence backup” in situations where banks fail due to mismanagement or distress.
Onyemelukwe also called for stronger regulatory oversight by the Central Bank of Nigeria (CBN) to further reduce the risk of bank failures and sustain public trust in the financial system.
E-Financial
CBN Bars Chronic Loan Defaulters from Accessing Loans

Central Bank of Nigeria (CBN) has officially restricted banking services for “chronic defaulters” and large-ticket obligors with non-performing loans.

In a sweeping move to enforce credit discipline and safeguard the nation’s financial system, the apex bank issued a policy statement on Wednesday following remarks by Olayemi Cardoso, governor, CBN, at the 4th Annual IMF/AFRITAC West 2 High-Level Executive Forum in Abuja.
The Governor made it clear that the era of regulatory forbearance for delinquent borrowers is over.
He emphasised that the bank is shifting toward a more aggressive stance on corporate governance to ensure that the N4.61tn in new capital recently attracted by the banking sector is protected from systemic abuse.
“Our stance on corporate governance is unequivocal: zero tolerance for violations. By ending years of regulatory forbearance, we have reinforced accountability, tightened supervision, and elevated compliance standards across the sector,” the Governor stated.
The new directive specifically targets “large-ticket obligors”, individuals or entities with significant outstanding debts classified as non-performing in the Credit Risk Management System. Under the new rules, these defaulters will be barred from accessing not only fresh credit but also essential contingent liabilities and trade instruments.
“We have implemented a restriction of banking services to non-performing large-ticket obligors. This decisive step underscores our commitment to credit discipline, financial integrity, and accountability,” the statement read.
According to the CBN, the move is designed to instil a “culture of repayment” that has historically been lacking among high-profile borrowers. By cutting off access to instruments such as letters of credit and performance bonds, the regulator aims to prevent “credit jumping”, a practice where defaulters migrate between banks to accumulate more debt.
“By curbing access to banking services for chronic defaulters, we are reinforcing the culture of repayment, protecting depositors, and safeguarding the stability of the financial system,” the apex bank added.
Beyond the crackdown on debtors, Cardoso reaffirmed that the CBN remains firmly committed to orthodox monetary policy. This approach prioritises price stability and the use of traditional tools to anchor inflation expectations, moving away from unconventional interventions to restore confidence in the naira.
“The CBN remains firmly anchored in orthodox monetary policy, focused on restoring price stability, strengthening policy credibility, and anchoring expectations through discipline and consistency,” the statement concluded.
For years, the Nigerian banking sector has struggled with “chronic defaulters”, wealthy individuals or massive corporations that borrow billions and fail to repay.
These are often referred to as “large-ticket obligors”. When these loans go bad, they threaten the liquidity of banks and the safety of ordinary citizens’ deposits.
Under the leadership of Cardoso, the CBN is pivoting toward “Orthodox Monetary Policy”. This means moving away from the era of massive development interventions and direct lending to sectors like agriculture and focusing instead on its core mandate: price stability and financial system regulation.
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