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E-Financial

Customers File Class Action Suits against Access and Zenith Banks

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Customers have instituted a class action lawsuit against Access and Zenith Banks, two of the leading banks in the country.

Customers File Class Action Suits against Access and Zenith Banks

In the first case, customers of Access Bank have alleged gross negligence, breach of contract, and violation of consumer rights following a catastrophic IT meltdown in August 2024.

Zenith Bank on the other hand was accused of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.

Akinyele Oluwemimo Olaniyan. Sowole Olufunke Olukemi; Adetoun Anthonia Osunbade; Sowole Abidemi Olusola; Adegboyega Adeola Odunsi and Tokunboh Fagun; six plaintiffs representing millions of customers file the first case against Access Bank at the Federal High Court,  Lagos Division.

The plaintiffs, acting on behalf of themselves and other affected customers, are demanding N420 billion in damages, citing loss of access to funds, emotional distress, and exemplary damages.

They claim that the banking disruption, which lasted over a week, paralyzed personal lives and businesses, with customers unable to make essential payments despite having sufficient funds in their accounts.

In the second ground-breaking case, Moyosola Okeremi acting on behalf of herself and an estimated 33 million customers of Zenith Bank, has instituted a lawsuit against Zenith Bank Plc at the Federal High Court, Lagos Division.

Okeremi accuses Zenith Bank of violating fundamental data protection laws, infringing on privacy rights, and causing emotional distress through persistent, unsolicited marketing communications.

The plaintiff alleges that Zenith Bank, a public liability company operating in Nigeria and internationally in countries such as the United Kingdom, Gambia, Ghana, Sierra Leone, China, and the UAE, unlawfully exploited customers’ personal data.

This data, which includes names, dates of birth, phone numbers, email addresses, signatures, and other sensitive information, was originally collected under the “Know Your Customer” (KYC) Small business credit schemes guidelines mandated by the Central Bank of Nigeria (CBN).

Okeremi contends that while the data was collected for legitimate banking purposes such as issuing account statements—Zenith Bank repurposed it without obtaining explicit consent from the customers.

Between July and August 2024, customers reportedly received relentless marketing communications via phone calls, text messages, and emails promoting Zenith Bank’s public share offerings.

These unsolicited communications, she argues, were not only intrusive but also violated several legal statutes, including the Nigeria Data Protection Regulation (NDPR) 2019 and the National Data Protection Act (NDPA) 2023.

The plaintiffs claim that Zenith Bank’s actions were unfair, inconsiderate, and executed without any regard for the privacy of its customers.

In the case against Access Bank, the plaintiffs argue that Access Bank’s failure to maintain a robust IT system and implement contingency plans during service disruptions constitutes a breach of the contractual obligations owed to its customers.

They emphasized that the bank, licensed by the Central Bank of Nigeria (CBN) and with over 36 million customers as of 2023, has a legal duty to provide uninterrupted financial services.

The plaintiffs claim that Access Bank breached several legislations such as the Central Bank of Nigeria Consumer Protection Regulations 2019, the Federal Competition and Consumer Protection Act 2018, and the Constitution of the Federal Republic of Nigeria 1999 (as amended) by failing to ensure continuous service delivery and by not having adequate backup systems in place.

They also cite the Consumer Code of Practice Regulations 2007 and the Consumer Protection Framework 2016, which mandate financial institutions to safeguard consumer interests and ensure service reliability.

The plaintiffs allege that the IT meltdown caused widespread hardships, harassment from creditors, inability to pay for essential services such as school fees, medical bills, utilities, and business transactions, resulting in emotional distress, embarrassment, and financial losses.

The lawsuit claims N200 billion for the inability to access funds, N200 billion for emotional distress, and an additional N20 billion in exemplary damages to deter future negligence.

These cases could set a significant precedent for Nigeria’s financial sector, particularly regarding customer rights in the digital banking era.

 

Credit: BusinessDay

 


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E-Financial

FG Verifies 2m Households for Cash Transfer

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Abisoye Coker-Odusote, DG/ CEO, NIMC
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Federal government has said that it has begun a revalidation exercise of the National Social Register in a drive to strengthen the ongoing conditional cash transfer programme designed to ameliorate the impact of economic reforms.

FG Verifies 2m Households for Cash Transfer

Abisoye Coker-Odusote, DG/ CEO, NIMC

Up-to-date, a total of 2.3 million households have been confirmed and cleared for payment under the renewed scheme.

Abisoye Coker-Odusote, director general, National Identity Management Commission (NIMC), made this known at a recent press briefing held at the agency’s headquarters in Abuja.

The revalidation exercise comes amid concerns raised by the World Bank over the slow implementation of the cash transfer programme, which was launched in 2023, following the removal of petrol subsidy and unification of the foreign exchange market.

In its latest Nigeria Development Update report titled “Building Momentum for Inclusive Growth”, the global financial institution observed that only 37 per cent of the intended 15 million households, approximately 5.6 million had so far received payments two years after the programme was launched.

The World Bank had approved a $800m loan for the initiative, out of which $530m had been disbursed as of April 30, 2025.

The World Bank said, “Only 5.6 million households—around 37 per cent—have received at least one tranche of direct transfers. Further expansion of the programme remains dependent on biometrically verifying at least one adult member of the household with a foundational digital identity. Also, efforts to urgently provide support to the poorest and most economically at-risk households should be redoubled and expanded,” the bank noted.

Coker-Odusote, who is a member of the inter-agency task force managing the identity verification process for the programme, noted that the revalidation was being carried out under the National Social Safety Nets project to ensure that only eligible Nigerians benefit from the government’s palliative initiative.

“The Federal Government is currently conducting a revalidation exercise on the national social register under the National Social Safety Net, so that they are able to carry out the payment,” she said.

“As of Tuesday, we have been able to revalidate 2.3 million persons and will soon be able to start making the necessary payments. Our job is to ensure the number of people validated, and we are doing that in conjunction with other agencies to make sure that the money goes to the right people.”

She stressed the importance of accurate identity verification in delivering targeted interventions, noting that the exercise is rigorous to avoid misallocation of funds.

“We don’t want to pay people who no longer exist in this world. So, the right thing must be done, and I want to emphasise that.

“This is the reason for identity, ensuring there is a verifiable source of truth and identity credentials that you can use to validate the identity of someone, and that person can also use it to authenticate who he or she says, they are in real time,” she added.


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E-Financial

MTN’s Digital Lending Arm Disburses $592m Loans in Q1

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MTN’s BankTech platform disbursed $592 million in loans during the first quarter of 2025, setting a new record for the telecom operator’s digital lending business since its launch in August 2023.

MTN’s Digital Lending Arm Disburses $592m Loans in Q1

MTN

The figures, released in MTN Group’s financial reports, highlight the accelerating adoption of mobile-based credit solutions across Africa.

The strong performance reflects growing demand for accessible financial services in markets where traditional banking penetration remains low.

BankTech operates as MTN’s banking-as-a-service platform, providing application programming interfaces that enable third-party fintech firms and businesses to integrate lending, savings and insurance products into their ecosystems.

Ghana, Uganda and Cameroon emerged as key growth markets, driving much of the platform’s expansion.

The Q1 results continue a consistent upward trajectory, building on disbursements of $371.7 million in the first quarter of 2024, followed by $359.9 million, $461.5 million and $546.8 million in subsequent quarters last year.

MTN’s move into digital lending follows earlier innovations by regional telecom operators including Safaricom’s M-Shwari in Kenya and Airtel Money Loans across East Africa.

These mobile-based services have collectively created a $247 million consumer lending marketplace, addressing portions of Africa’s estimated $782 billion credit gap.

The increasing loan volumes suggest shifting consumer attitudes toward telecom-driven financial solutions, which many now view as viable alternatives to conventional banking services.

This trend underscores the transformative role mobile networks are playing in financial inclusion across the continent.

As digital lending platforms gain traction, regulators face the dual challenge of fostering innovation while implementing safeguards for consumers.

The growth of services like BankTech indicates telecom companies will likely remain central to Africa’s financial services evolution, particularly for underserved populations and small businesses needing access to credit.

The platform’s expansion comes amid broader efforts to bridge Africa’s credit gap through technology-driven solutions. With mobile money adoption continuing to rise across the continent, digital lending services appear poised for further growth as they demonstrate their ability to reach customers traditionally excluded from formal financial systems.

 

 


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E-Financial

Access Holdings Sets Benchmark in Fraud Prevention With ₦193.5Bn Tech Investment

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As global financial fraud surges to over $485 billion in annual losses, Access Holdings PLC is setting a new standard in Africa’s banking industry through aggressive and strategic investment in technology aimed at combating the growing threat. With Nigeria’s financial sector experiencing a spike in digital fraud, particularly through mobile and online channels, Access Holdings has emerged as a front-runner in fraud prevention through innovation.

In 2024, Access Holdings, the parent company of Access Bank, recorded a landmark ₦193.5 billion ($120.5 million) in technology investments, a 147% increase over the previous year and the highest IT spend in Nigeria’s banking industry. This bold move has paid off significantly. The Group reported a 73% drop in fraud-related losses, falling from ₦6.15 billion in 2023 to just ₦1.64 billion in 2024.

“Our customers’ trust is our most valuable asset,” said Bolaji Agbede, Acting Group Chief Executive Officer of Access Holdings Plc. “In a world of rising digital risks, we have chosen to lead with innovation and resilience. Our sustained investment in cybersecurity, AI-driven fraud detection, and biometric authentication is delivering real results, and reinforcing confidence in our digital banking platforms.”

Globally, banks like JPMorgan Chase are increasing technology budgets to combat fraud, with a record $17 billion in 2024. Nigeria is not left behind. Among local peers, Access Holdings has demonstrated the strongest correlation between strategic tech spending and measurable fraud reduction.

Access Holdings’ investments include AI-driven transaction monitoring, biometric verification systems, enhanced core banking upgrades, and real-time fraud analytics, all designed to detect and respond to threats with speed and precision.

While digital innovation is expanding access to banking, it has also exposed customers and institutions to evolving threats. According to Nigeria Inter-Bank Settlement System (NIBSS) data, fraud incidents in the country jumped 112% from 2019 to 2023, underscoring the urgent need for systemic countermeasures.

Access Holdings’ proactive stance not only affirms its leadership in Nigeria’s digital banking landscape but also offers a compelling model for financial institutions across Africa looking to secure trust in an increasingly digital world.


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