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DSTV Subscribers Ask for Pay-as-You-View Billing System

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Digital Satellite Television (DStv) service subscribers in Nigeria are grumbling over the continued payment for services not rendered by MultiChoice, the major distance-to-home service provider in Nigeria.

 

In separate interviews with the News Agency of Nigeria (NAN) in Lagos, DStv subscribers pleaded with the Federal Government to enact a law to compel MultiChoice to introduce “pay-as-you-view billing’’ system.

 

The subscribers said that there was need for such billing system, as it would ensure value for subscription.

 

Many of the subscribers complained of paying for what they did not get services for, saying that after several complaints, MultiChoice did not listen.

 

Mr Uzochukwu Nwafor, a businessman said that MultiChoice was not considerate on how it was handling the issue of pay-as-you-view.

 

“They need to put a regulation in place to help subscribers enjoy the money they paid to view the programmes.

 

“With that (pay-as-you-view billing), we can save some money, I see subscribing to DStv programmes as a waste of money; it does not happen abroad or even in South Africa, ‘’ he said.

 

Mr Silvanus Nwankwo, a civil servant, said that the National Assembly (NASS) was supposed to look into the operations of MultiChoice.

 

“Many companies come to Nigeria and rip us off because our policies are not being implemented.

 

“Again, DStv does not have serious competitors and that is why the company is behaving as it pleases.

 

“The Pay-As-You-Go billing that telecommunications operators offer is supposed to be applicable to DStv,’’ he said.

 

Nwankwo, however, said that the NASS should focus on the number of Nigerians that subscribed to the company’s service and insist on reducing prices of its bouquets.

 

A Hip Hop Artiste, Ishmael Lawal, popularly known as ‘King Songo’ said that MultiChoice was defrauding Nigerians, as its decoder did not work properly.

 

Lawal said that after subscription, he hardly watched the programmes because the signal was poor.

 

He also said: “The company cuts off subscriptions two days before expiration, without warning.

 

“Again, they keep repeating programmes, when one had paid to get new and trending programmes.’’

 

A source at the Consumer Protection Council (CPC), who pleaded anonymity, said that the council had already taken MultiChoice to court over the issue.

The source said that CPC received complaints from consumers against MultiChoice, among which was the refusal of the company to offer pay-as-you-view billing on both DStv and GOtv.

 

The complaints included failure to receive signal after subscription paid; subscription disconnection prior to end of billing cycle with no credit applied for paid time lost; and lack of clarity in terms and conditions.

 

Other complaints were: non-activation of free to air channels except when a consumer complained; and confusing toll-free customer care telephone channels.

 

Others complaints were: arbitrary charges; confusing billing; blocking some channels already subscribed; poor picture or signal quality with excessive and un-compensated downtime during both inclement and clear weather conditions; and lack of responsiveness.

 

Martin Maputo, the General Manager, Sales and Marketing, MultiChoice, said that for two months, the company would cut prices for its bouquets.

 

Maputo said that MultiChoice wanted subscribers to enjoy the 2018 Christmas with their families, while enjoying music, food, movies, among others.

 

According to him, this year’s Festive Together theme is: “It is a Good Time to Gather and There is no Place Like Home’’.

 

“We want families to be together and watch different programmes on our DStv Sports, Wrestling, All Africa Music Awards (AFRIMA), Cross River Festivals, The Experience – a Church Programme with a lot of artistes playing.

 

“Others are Akwa Ibom Christmas Carols Festival, Children’s programmes and cartoons, Miss Africa Pageant and others.

 

“We want to use all these again to help raise funds for the less-privileged people, because they have no one to help them,’’ Maputo said.

 

Maputo said that the new prices for some bouquets are – HD premium normal from N11,900 to N9,900; GOtv from N6,900 to N3,200, Explora from N52,000 to N29,900 and the Premium is N38,000.

 


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How to Beat DStv Price Increase with ‘Price Lock’ Feature

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In today’s fast-paced world, where every penny counts, finding ways to save on essential services is more important than ever. And as part of its commitment to customer satisfaction, DStv has reiterated its “Price Lock” feature.

DStv Price lock

This is in response to the upcoming tariff increase, which the company understands may impose some financial strain on its valued customers.

What exactly does the “Price Lock” feature entail? The “Price Lock” feature offers customers the opportunity to retain their subscriptions at the current rate for 12 months.

To use the “Price Lock” feature, customers simply need to renew their subscriptions before the due date each month, ensuring uninterrupted access to their favourite DStv content at the current rate for the next 12 months.

But here’s the catch: only customers with an active subscription by the 30th of April qualify for this offer, when the tariff adjustment comes into effect.

Make sure you don’t miss the price lock offer! Simply download the MyDStv or MyGOtv app or dial *288# to subscribe, upgrade, or set up Auto-Renewal.


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OJI Demands Ban on Netflix, TikTok, Others over Same-Sex Content

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Civil Society Organisation (CSO) under the auspices of Open Justice Initiative (OJI), has threatened to drag the National Broadcasting Commission (NBC) to court if it fails to ban Netflix, TikTok, and others over the alleged broadcast of offensive same-sex content on Nigeria’s airwaves.

OJI Demands Ban on Netflix, TikTok, Others over Same-Sex Content

The CSO, also urged NBC to ban other social media platforms, including X, formerly known as Twitter, Facebook, etc with regard to the subject matter.

Donald Ayibiowu, lawyer and programme officer of OJI, gave the warning in a letter addressed to Mr. Charles Ebuebu, director-general of the NBC.

The certified true copy of the letter titled: “Need to ban and bar the continuous broadcast of offensive same-sex contents on Nigeria’s airwaves by Netflix and other specialised broadcast outlets”, made available to newsmen in Abuja, was received by the Commission on April 23, 2024.

The letter said, “We write to draw the esteem attention of your commission to some obnoxious and repugnant same-sex contents being aired or transmitted by some broadcast outfits operating within the Nigeria broadcast space, which platforms includes Netflix and some social media entities.

“These abhorrent contents being campaigned about borders on the promotion of amorous relationships between persons of same sex on the said platforms.

“We received complaints on this topic from well-meaning Nigerians and religious organisations and further discovered that the broadcast contents/materials on these platforms are laced with embedded scenes/episodes where same-sex relationships are practically being propagated.

“We also conducted research on some social media platforms like TikTok, Twitter (X), Facebook (Meta), etc with regards to this subject, and found same hazardous and illegal same-sex content being promoted and transmitted.

“It is clear that there is an agenda to surreptitiously lure the unsuspecting young population of this country to this satanic habit/lifestyle of same-sex practice in Nigeria by subtly introducing same through entertainment and showbiz industry, albeit through the airwaves.

“It is now commonplace to see some of these illegal contents being conveyed on social media and specialised platforms in Nigeria.

“We wish to point out that these contents are clearly being aired or transmitted in contravention of our extant laws such as Sections 4(2) and 5(2} of the Same-Sex Mariage (Prohibition) Act, 2013,” he said.

The lawyer said the act being subtly propagated and promoted via the mediums was targeted at destroying the moral fibre and rectitude, erode, dislodging and polluting the society with unacceptable inhuman values.

He said it was also to erode the age-long cultural practices and sacred religious belief system of male and female gender only as created by God Almighty.

Ayibiowu said, that if the commission failed to block, restrict or scrap the same-sex promotional material/contents from Nigeria airwaves, “we shall proceed to seek further redress in pursuit of our goal of saner Nigeria airwaves”.

 

 


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FCCPC to Review Multichoice’s Tariff Hike

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Federal Competition and Consumer Protection Commission (FCCPC) has promised to review recent price increases in MultiChoice cable subscriptions to ensure subscribers in Nigeria get value for their money.

FCCPC to Review Multichoice’s Tariff Hike

Recall that the leading pay TV operator, recently announced increase in the subscriptions for its DStv and GOtv packages by at least 25 per cent.

Multichoice announced the increase in tarrifs in a message sent to subscribers on Wednesday and said that the new regime will be effective May 1.

The company stated this in the statement signed by John Ugbe, chief executive officer was titled, ‘Price Adjustment on DStv and GOtv Packages.’

The pay-TV firm cited the rise in the cost of business operations as the rationale behind the price increase.

The company said, “We understand the impact this change may have on you – our valued customer, but the rise in the cost of business operations, has led us to make this difficult decision.

“It remains our mission to provide the best entertainment and viewing experience to you and are committed to continue to deliver high-quality content and unparalleled service. So, from Wednesday, 1 May 2024, the price adjustment will take effect.”

But Adamu Abdullahi, acting chief executive officer, FCCPC, in a chat with Channels Television on its Dateline Abuja programme on Thursday, provided an update on the summons issued to the owner of a Chinese store in Abuja accused of discriminatory and sharp practices.

He also commented on the adherence to the order given to the Abuja Electricity Distribution Company, stating that sanctions are imminent for all verified infractions identified by the agency.

 


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