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DSTV Subscribers Ask for Pay-as-You-View Billing System

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Digital Satellite Television (DStv) service subscribers in Nigeria are grumbling over the continued payment for services not rendered by MultiChoice, the major distance-to-home service provider in Nigeria.

 

In separate interviews with the News Agency of Nigeria (NAN) in Lagos, DStv subscribers pleaded with the Federal Government to enact a law to compel MultiChoice to introduce “pay-as-you-view billing’’ system.

 

The subscribers said that there was need for such billing system, as it would ensure value for subscription.

 

Many of the subscribers complained of paying for what they did not get services for, saying that after several complaints, MultiChoice did not listen.

 

Mr Uzochukwu Nwafor, a businessman said that MultiChoice was not considerate on how it was handling the issue of pay-as-you-view.

 

“They need to put a regulation in place to help subscribers enjoy the money they paid to view the programmes.

 

“With that (pay-as-you-view billing), we can save some money, I see subscribing to DStv programmes as a waste of money; it does not happen abroad or even in South Africa, ‘’ he said.

 

Mr Silvanus Nwankwo, a civil servant, said that the National Assembly (NASS) was supposed to look into the operations of MultiChoice.

 

“Many companies come to Nigeria and rip us off because our policies are not being implemented.

 

“Again, DStv does not have serious competitors and that is why the company is behaving as it pleases.

 

“The Pay-As-You-Go billing that telecommunications operators offer is supposed to be applicable to DStv,’’ he said.

 

Nwankwo, however, said that the NASS should focus on the number of Nigerians that subscribed to the company’s service and insist on reducing prices of its bouquets.

 

A Hip Hop Artiste, Ishmael Lawal, popularly known as ‘King Songo’ said that MultiChoice was defrauding Nigerians, as its decoder did not work properly.

 

Lawal said that after subscription, he hardly watched the programmes because the signal was poor.

 

He also said: “The company cuts off subscriptions two days before expiration, without warning.

 

“Again, they keep repeating programmes, when one had paid to get new and trending programmes.’’

 

A source at the Consumer Protection Council (CPC), who pleaded anonymity, said that the council had already taken MultiChoice to court over the issue.

The source said that CPC received complaints from consumers against MultiChoice, among which was the refusal of the company to offer pay-as-you-view billing on both DStv and GOtv.

 

The complaints included failure to receive signal after subscription paid; subscription disconnection prior to end of billing cycle with no credit applied for paid time lost; and lack of clarity in terms and conditions.

 

Other complaints were: non-activation of free to air channels except when a consumer complained; and confusing toll-free customer care telephone channels.

 

Others complaints were: arbitrary charges; confusing billing; blocking some channels already subscribed; poor picture or signal quality with excessive and un-compensated downtime during both inclement and clear weather conditions; and lack of responsiveness.

 

Martin Maputo, the General Manager, Sales and Marketing, MultiChoice, said that for two months, the company would cut prices for its bouquets.

 

Maputo said that MultiChoice wanted subscribers to enjoy the 2018 Christmas with their families, while enjoying music, food, movies, among others.

 

According to him, this year’s Festive Together theme is: “It is a Good Time to Gather and There is no Place Like Home’’.

 

“We want families to be together and watch different programmes on our DStv Sports, Wrestling, All Africa Music Awards (AFRIMA), Cross River Festivals, The Experience – a Church Programme with a lot of artistes playing.

 

“Others are Akwa Ibom Christmas Carols Festival, Children’s programmes and cartoons, Miss Africa Pageant and others.

 

“We want to use all these again to help raise funds for the less-privileged people, because they have no one to help them,’’ Maputo said.

 

Maputo said that the new prices for some bouquets are – HD premium normal from N11,900 to N9,900; GOtv from N6,900 to N3,200, Explora from N52,000 to N29,900 and the Premium is N38,000.

 


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Broadcasting

EFCC Re-Arraigns Echefu, TStv CEO for Allegedly Defrauding Ex-Minister of N1Bn, $1.3m

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Bright Echefu, chief executive officer, Telecom Satellites Limited (TStv), and three co‑defendants appeared before the Federal High Court in Abuja yesterday on an amended twelve‑count indictment brought by the Economic and Financial Crimes Commission (EFCC). The charges allege money laundering, tax evasion, and investment fraud involving approximately ₦1 billion and $1.3 million.

EFCC Re-Arraigns Echefu, TStv CEO for Allegedly Defrauding Ex-Minister of N1Bn, $1.3m

Bright Echefu, chief executive officer, TStv

In addition to Echefu, the defendants are TStv Executive Director, Felix Igboanuga, Telecom Satellites Limited itself, and Briechberg Investment Ltd.

According to the April 5, 2025, amended charge sheet the EFCC accuses the quartet of defrauding Mr. Tanimu Turaki, Managing Director of Kalsiyam Global and former Minister of Special Duties, alongside BYI General Limited, out of a combined investment of ₦1 billion and $1.3 million. The commission has also included a ₦66 million alleged tax default.

The revised indictment lists:

Count 2: ₦33,909,542.47 in unremitted Company Income Tax

Count 3: ₦13,519,382.00 in unremitted VAT

Count 4: ₦19,488,860.00 in unremitted PAYE

Counts 5–12: Various fraud‑related transactions, including ₦380 million from Kalsiyam Farm, ₦400 million from BYI General Ltd and $1.35 million in loans secured under false pretences.

All defendants pleaded not guilty once again. At the hearing before Justice Mohammed Umar, Echefu’s lead counsel, Senior Advocate Eyitayo Fatogun, informed the court of ongoing settlement discussions with the complainants.

“There are moves to settle this matter and there was a meeting on Saturday between myself and the Nominal Complainant as it is about investment,” Fatogun stated.

“The Defendants have paid some money and I was thinking that the matter be adjourned for report of settlement.”

EFCC counsel A.S. Tomwell confirmed receipt of those payments but emphasized the necessity of entering a plea before considering any adjournment. The court thus ordered the formal reading of the charges and adjourned the trial to October 15, 2025.


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More Woes for MultiChoice as Ghana Orders 30% Price Cut

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The government of Ghana has ordered MultiChoice Ghana to reduce DSTV subscription costs by 30%, noting the significant appreciation of local currency and growing dissatisfaction with current rates.

This comes as Nigeria Data Protection Commission (NDPC) has fined MultiChoice Nigeria ₦766,242,500 for breaching the Nigeria Data Protection Act (NDPA).

According to Mr Babatunde Bamigboye, head Legal, Enforcement & Regulations, NDPC, the investigation, which commenced in the second quarter of 2024, was triggered by suspected breach of privacy rights of Multichoice subscribers and illegal cross-border transfer of personal data of Nigerians.

MultiChoice, which operates across Africa, continues to lose revenue and subscribers.

Ghana’s minister of communication, digital technology, and innovation, Samuel Nartey George, made the call last week during a meeting with a DSTV team led by Dr. Keabetswe Modimoeng, group executive for regulatory and corporate affairs.

According to a ministry statement, George said the government’s responsibility is to respond to Ghanaians’ concerns over high DSTV pricing and outdated content offers.

The Minister pointed out that despite a 30% increase in the cedi’s value over the past five months; DSTV prices have not reflected the positive economic trend.

‎The statement went on to say the minister is therefore calling for a 30% price reduction to match the cedi’s appreciation and to pass on economic benefits to consumers.

According to the statement, while MultiChoice has implemented promotional packages, people prefer a direct price reduction over temporary discounts.

George said feedback from public engagements revealed that many users are dissatisfied with DSTV’s content, describing it as outdated save for Premier League football. They also believe that the current cost is not justified.

‎”To address the concerns, he said MultiChoice Ghana has until July 21 to formally respond to the government’s request. The Minister expects a concrete proposal by this date, allowing time for further engagement before the end of July,” the statement said.

‎In response, Dr. Modimoeng acknowledged the government’s concerns and expressed gratitude for the opportunity to dialogue.

The MultiChoice team reacted positively to the minister’s request and committed to provide input by July 21st. They emphasised the need of balancing public interest and business sustainability.

This is the continent’s latest pricing conundrum for the pan-African pay-TV business, following fee disputes with Nigerian and Malawian authorities.

In Ghana, the demand for price cuts comes as MultiChoice is under pressure, having lost revenue and subscribers in the financial year that ended March 31, 2025. Last month, the company announced its financial year-end results.

In a statement to shareholders last month on the Stock Exchange News Service, the company said the past two financial years have been a period of significant financial disruption for economies, corporates and consumers across Sub-Saharan Africa due to challenging macro-economic factors.

Combined with the impact of structural industry changes in video entertainment, such as the rise of piracy, streaming services and social media, this has materially affected the overall performance of the MultiChoice Group, it noted.

Over this period, MultiChoice said the group lost 2.8 million active linear subscribers and had to absorb a R10.2 billion negative impact on its top line due to local currency depreciation against the US dollar.

For the year, the company reveals that linear subscribers were down 1.2 million, or 8% year-on-year, to 14.5 million active subscribers, with the loss evenly split between South African (600 000) and rest of Africa (600 000).

 


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NDPC Slaps Multichoice with ₦766M Fine for Data Privacy Violations

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Nigeria Data Protection Commission (NDPC) has fined MultiChoice Nigeria ₦766,242,500 for breaching the Nigeria Data Protection Act (NDPA).

NDPC Slaps Multichoice with ₦766M Fine for Data Privacy Violations

NDPC is a public institution that processes data in furtherance of its mandate as Nigeria’s data protection authority and relies on recognised lawful bases for data processing, such as consent, legal obligation, and contract.

The fine was contained in a statement signed by Mr Babatunde Bamigboye, head Legal, Enforcement & Regulations, NDPC.

According to him, the investigation, which commenced in the second quarter of 2024, was triggered by suspected breach of privacy rights of Multichoice subscribers and illegal cross-border transfer of personal data of Nigerians.

“The NDPC found, among others, that Multichoice violated the data privacy rights of subscribers and their friends who are not necessarily subscribers.

The Commission also found that Multichoice carries out illegal cross-border transfer of personal data relating to data subjects in Nigeria.

The depth of data processing by Multichoice is patently intrusive, unfair, unnecessary, and disproportionate.

This is a grave affront to fundamental right to privacy as enshrined in Section 37 of the 1999 Constitution of the Federal Republic of Nigeria.

In line with its standard remediation procedure, the Commission directed Multichoice to carry out appropriate remedial measures.

However, the Commission found the measures undertaken by Multichoice in this regard unsatisfactory.

For want of cooperation, the Commission has directed Multichoice to pay ₦766,242,500 for violating the Nigerian Data Protection Act.

“Nigeria is entitled to protect her citizens and data sovereignty under both international and extant municipal laws, as these have far-reaching implication for rule of law, national security, and economic growth.” the statement said.

Babatunde also revealed that, Vincent Olatunji, national Commissioner, NDPC, has directed that all outlets through which Multichoice is collecting personal data of Nigerian citizens should be investigated for non-compliance.

He added that any outlet that processes personal data in violation of the NDP Act is liable to penalty under the Act.

 


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