Telecom
Emergence Communications Centres 5 Years After
Nigeria has poor record of disaster management in spite of the existence of various agencies whose primary responsibility is to effectively respond to disaster whenever and wherever it happens, with the view of assisting the victims.
Among these agencies include the police, fire service, road safety and above all National Emergence Management Agency (Nema), established in 1999 to coordinate activities of all disaster management activities in the country.
Instances are bound which exposes inefficiency of these disaster management agencies, among them are the bomb explosion at the Ikeja military cantonment that resulted in the loss of many lives and Bellview Airline crash at Lisa village in Ogun state.
It is regrettable that greater percentage of Nigerians that died as a result of the explosion at the cantonment were not killed by the exploded bomb but due to fear of uncertainty, as they were not adequately informed about what was going on. Many thought that Nigeria was under attack by external forces and in the process of running for dear life; they met their untimely death by jumping into the canal thinking that it is an escape route.
Observers believe that if people were informed either through radio, television or public address system on the cause of the explosion many lives lost in that disaster would have been saved. Few years after this unfortunate incident, Nigeria’s level of preparedness in disaster management was put to test again when a Bellview Airline crashed at Lisa village in Ogun State. It took more than 24 hours to locate the crashed aircraft, and by the time this was done, all the passengers on board who were alive few hours after the crash had died.
On December 10, 2005, now defunct Sosoliso Airline crashed and went up in flames within the perimeter walls of Port Harcourt airport, consuming 110 passengers including 62 children. The airport fire service was not able to save any passenger from the inferno owing to malfunctioning of the equipment. These few of several instance of the level decay in the country’s emergency management institutions, as well as to strengthen these institutions and to provide a more effective means of emergency management that the federal government through the ministry of information and communications directed Nigerian Communications Commission (NCC) to establish Emergency Communications Centres in the country. It was designed to offer Nigerians in distress situation assistance by them putting a call to through to the centre on its code and the centre will respond with rescue depending on the nature of the distress.
How the centres came about
The ministry of information and communications in august 2005 set up a committee headed by engr. Steven Bello, then executive commissioner in NCC, but now acting executive vice chairman, NCC. Other members of the committee include Mr. F. Y. Daudu from Ministry of Information and Communications who served as secretary, Mr. Balarabe Gambo of National Emergency Management Agency, representatives of the Police, and Nigerian Telecommunications Limited (Nitel), as well as Mr. Chioke Ogugua representing telecommunications operators.
The committee was to determine the organizational framework and administrative structure that will be required to establish and operate a public protection communications system; recommend a suitable telephone number that will be assigned for distressed call all over the country; as well as recommend means of funding for the scheme to ensure that it is self-sustaining and independent of government funding or budgetary allocations. The committee was also to recommend a frequency or frequencies that should be reserved to communicate with the centres; to determine, if there is any legislative enactment required in order to give legal backing to any of the recommendations made; and recommend modalities for its implementation.
The committee was given four weeks to submit its reports to the feral executive council. Upon the rectification of the report, NCC was directed to implement the recommendations on the establishment of the National Emergency Communications Centres.
Implementation Effort
As part of its implementation plans, NCC mapped out four levels of interaction on the establishment of the centres. These include interaction with equipment vendors such as Nokia, Siemens, Huawei among others who will be supplying equipment that will be used in the centres, telecommunication operators, civil society agencies responsible for disaster management as well as state governments that going to provide land for the centres.
At the interactive session with telecommunications service providers held in Lagos, Mr. Steven Bello, explained that the emergency service code is usually an all service number that can be call in any situation where state-run emergency services are needed.
Bello noted that the interaction with operators was to discuss the requirement for the interconnectivity of such centres which is based Geographical Information System (GIS). According to him, the commission wants the operators to be able to send information about the subscriber on their network who is dialing 119 prescribed distress code in case of emergency.
“We want to get where the co-ordinates of the cell site from which the call is coming from, we want to get the telephone number if possible the caller’s state and local government. Once we get this information, we can use it to query our data base which we are about compiling, from there we will be able to get the nearest response agency close to the victim,” he said.
He cited instance of people who get into distress in places where they don’t know anybody or telephone number of closest police station, ambulance and other emergency response agencies. Such people, he said, can dial the three digit number which will direct the person to an emergency communications centre nearest to him, and from there the person will be directed to the nearest response agency that can help him.
Apart from this, each of the centres would have standby ambulance and other infrastructure such as a borehole to take care of fire related disasters. “We will have fuel depot in the emergency communications centres so that the police vehicle or ambulance stationed at the centre will not complain that they don’t have fuel to move when it’s being called,” Bello stated.
“We are going to provide all the necessary infrastructure, in fact, in the emergency communications centres we will also provide helicopter landing park so that the states that have helicopters such as Abuja and Kaduna can make use of them when there is need for the helicopter to go and rescue somebody who is in a place that is not accessible by road.”
He said that all emergency calls to the centre code are going to be toll free from all network operators in the country.
In line with the recommendations of the committee on the method of financing the communications centres so that they won’t be dependent on budgetary allocation, Bello said they are looking at a similar system in United States of America where one percent in every call made is taxed to finance the centre.
Having realized the need to partner relevant agencies in the establishment of these centres, Bello said NCC would collaborate with Nema in the implementation of the scheme.
He said that explained the presence of Mr. Daniel Gambo, deputy director, communications, Nema, at the interaction with telecom operators. Gambo said they intend to engage experts in disaster reduction and management that will assist in the operations of the centres.
Mr. Samuel Uchega, managing director, Mavis Computel Nigeria, the consulting company for the scheme, said there is going to be a legislation that will prescribe penalty for phones identified to have made calls or send short message service that is not meant for emergency situation to the code. The penalty, he said will be to block such phone line.
He explained that they are also going to establish a smooth communications between distress caller and the administrators in the emergency centres. Ucheaga also noted that the emergency communications centres are going to interface with switches of telecommunications operators to ensure that calls are not delayed in anyway.
NCC has so far gotten land allocation from four state governments for the establishment of emergency communications centres in their states; these include Taraba, Kwara, Plateau and Kaduna.
Sequel to this federal executive council early last year approved the release of N2.4billion for the commencement of the Emergency Communications Centres project across the country.
It more than a year after the approval no concrete result has been seen towards the realization of this laudable initiative.
In his first media interaction session after being pronounced acting executive vice chairman, NCC, engr. Bello re-affirmed his commitment to realizing the Emergency Communications Centre project among other projects initiated under the immediate past EVC, Engr. Ernest Ndukwe. With this assurance it is the believe of Nigerians that concerted effort should be made to see that at least the first set the centre where land have been acquired takes off.
Telecom
ATCON Says Telecom Network Under Threat, Urges Stronger Efforts to Protect Infrastructure

Association of Telecommunications Companies of Nigeria (ATCON), umbrella organization for all telecommunications and ICT companies operating in Nigeria, has warned that telecom networks in the country are under threat from infrastructure attacks and vandalism.

Tony Emoekpere, president, ATCON, who stated this during an interview with Channels Television, has called for stronger protection of communication infrastructure nationwide.
He also urged Nigerians to treat telecom assets as critical to national development.
Emoekpere said operators in the telecommunications sector are not indifferent to the quality of service delivered to consumers, noting that industry stakeholders are already working closely with regulators, including the Nigerian Communications Commission (NCC), to tackle persistent challenges affecting network performance.
Emoekpere stressed that many of these challenges are beyond the direct control of operators and require stronger public cooperation in protecting telecom infrastructure.
He added that infrastructure destruction remains one of the biggest threats to service quality and network stability in Nigeria.
According to him, telecom assets should be regarded as essential national infrastructure that must be safeguarded by all citizens.
He said, “We’re here complaining about poor service, but when we see people vandalising infrastructure, we don’t complain; when we see people cutting cables, we don’t report.”
He further urged Nigerians to be more proactive in reporting acts of vandalism to the appropriate authorities.
Emoekpere warned that continued damage to telecom facilities will only worsen the quality of service experienced by consumers across the country.
He called for stronger awareness campaigns to educate the public on the importance of protecting communication infrastructure.
He also emphasized that improving service delivery requires shared responsibility between operators, regulators, and citizens.
He appealed for collective action to safeguard telecom infrastructure, noting that its protection is key to improving connectivity and driving national development
Telecom
NIMC Launches WhatsApp, Live Chat Support for Faster NIN Services

National Identity Management Commission (NIMC) has introduced new digital customer support channels, including WhatsApp and live chat services, to improve accessibility and service delivery for Nigerians and legal residents seeking assistance with National Identification Number (NIN) related issues.

NIMC
NIMC disclosed this in a statement, saying the initiative forms part of its ongoing digital transformation and customer service reforms.
According to the commission, the new support channels include a live chat feature on its official website and an official WhatsApp platform designed to provide faster and more convenient access to customer support services.
Members of the public can now access support through the Live Chat feature on the NIMC website via www.nimc.gov.ng and the official WhatsApp support line: +234 701 566 6971.
The commission said the initiative aligns with efforts to improve public sector efficiency and enhance access to government services through technology-driven solutions.
NIMC noted that the new platforms would enable users to receive prompt responses to enquiries, real-time guidance, and improved customer interaction without necessarily visiting physical offices.
The commission said the move reflects its commitment to service innovation, citizen-centred engagement, and efficient identity management service delivery.
Under the leadership of Director-General and Chief Executive Officer, Engr. Abisoye Coker-Odusote, NIMC said it had continued implementing reforms and digital solutions aimed at expanding access, strengthening public trust, and improving service delivery.
The commission encouraged Nigerians and legal residents to utilise the official platforms for verified information, assistance, and updates on NIN services and related identity management matters.
It also advised members of the public to remain vigilant and engage only through official communication channels to avoid fraud, scams, and misinformation.
The statement was signed by Kayode Adegoke, Head of Corporate Communications Unit, NIMC.
Telecom
QNET Spotlights Mothers as Unsung Heroes of Family Wellness

As families across the world celebrate Mother’s Day, QNET, a global lifestyle and wellness-focused direct selling company, honours mothers as the everyday force behind healthier homes, stronger families, and more resilient communities. From managing households and supporting family wellbeing to balancing careers and personal responsibilities, mothers play a central role in sustaining daily life. Yet, amid these responsibilities, their own wellness is often overlooked.

In today’s fast-paced environment, the demands of modern living continue to take a toll on human energy and well-being. Alarmingly, recent surveys indicate that 75% of Nigerian employees experience work-related stress, with 60% reporting persistent feelings of overwhelm.
These pressures are often compounded by economic realities that require many individuals to juggle multiple responsibilities or income streams. For women, particularly mothers, this burden is even greater. Beyond professional demands, they often take on the primary role of managing household well-being, childcare, and daily routines.
This continuous cycle of responsibility leaves little time for rest, recovery, or intentional self-care, increasing the risk of long-term physical and mental strain.
At the same time, access to basic wellness essentials remains a challenge. According to data from the WHO and UNICEF Joint Monitoring Programme, 28% of Nigerians lack access to basic drinking water, approximately 75% lack basic sanitation, two-thirds do not live in premises with a handwashing facility that includes soap and water, while 20% practice open defecation.
In many homes, ensuring safe water and overall family health largely falls to mothers, further reinforcing their central role in household well-being. This reality highlights the importance of recognising and celebrating mothers who consistently take on this responsibility, often placing the needs of their families above their own.
Commenting on the significance of the global observance, Ayokunmi Solesi, General Manager for QNET Nigeria, said, “Mothers are the backbone of many households. They give their time, energy, and care so consistently that their own well-being can sometimes take a back seat. Mother’s Day is an important reminder that supporting mothers’ health and wellness is not just a personal priority, but a family and societal one.”
He added that this perspective aligns with QNET’s 2026 global campaign, “Energised, Every Day,” which focuses on practical solutions that support everyday living. “When mothers are well-supported and energised, it positively impacts the entire household. Wellness should be part of daily life.”
As conversations around health continue to evolve, there is a growing shift towards preventive and lifestyle-based wellness – simple, consistent actions that support long-term vitality. This includes prioritising proper nutrition, hydration, rest, and balance as part of everyday routines, particularly for individuals managing demanding schedules.
Supporting this approach, QNET offers a range of products designed to fit seamlessly into daily life. Its nutritional supplement, EDG3 Plus, provides essential nutrients that contribute to daily vitality and help individuals maintain energy levels throughout busy days.
Recognising the importance of safe hydration in overall health, the HomePure Nova helps improve the quality of drinking water at home, supporting healthier households and reducing exposure to common water impurities.
In many Nigerian homes, where women play a key role in managing family health, access to cleaner water remains an essential part of everyday wellbeing.
Complementing this is the Amezcua Bio Disc 3, part of QNET’s wellness range, designed to support overall wellbeing across different aspects of daily life. Its versatile use within the home – from supporting food preservation to enhancing water quality and contributing to a more balanced living environment – makes it a practical wellness companion for families, particularly mothers managing multiple household needs.
As Mother’s Day is observed this year, QNET encourages families and communities to not only celebrate mothers but also to actively support their wellbeing. By creating healthier homes and encouraging better daily habits, the company reinforces its belief that true wellness begins with everyday choices and with those who hold the family together.
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