Telecom
Etisalat Gets Commendation for Service Delivery
Etisalat has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding engagement.
Elvis Ogiemwanye, director, Brands and Experience, gave this assurance while speaking at a roundtable meeting with some of its customers in Benin City, the Edo State capital during the week.
According to Mr. Ogiemwanye, the Customer Forum is a demonstration of the premium value Etisalat Nigeria places on its customers and how much it considers them an integral part of its business decision-making process.
“The Customer Forum offers us the platform to enhance existing relationships with our customers, speak with them, hear from them and take feedback from them on our products and services to which they have subscribed. We are basically a customer- orientated organization and this reflects in our desire to feel the pulse of our customers regarding the products and services we offer, and also understand how best they want us to serve them,” he explained.
The regional Customer Forum, which began in 2010 and has held in many cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
Meanwhile, customers who attended the Forum have showered encomiums on the operator for its commitment to effective customer service and development of bespoke range of products and services.
Dr. Wilson Imongan, medical practitioner and former commissioner for Health, Edo State, described the Forum as the ‘extra mile in service delivery’ which offers customers the opportunity to speak one-on-one- with the senior management team of the company.
“I am greatly impressed. I have had an Etisalat line for quite a while now and this opportunity of customer interaction is not common among the operators. For me, it is an appreciation of the people you are giving services to, that they have opportunity not through devices, but one-on-one to ask questions and clear grey areas. So, for me, it is the extra mile in service delivery, so I appreciate it.”
Another customer who is a Senior Special Assistant to the Edo State Governor on Sports, Ansistus Omokhagbon, expressed delight at the opportunity to contribute to efforts that will enhance service delivery on the network.
His words, “the forum is a very nice and commendable one as it provides a meeting point to brainstorm on the way forward, on how to go about enhancing the service delivery of Etisalat Nigeria. The operator is one of the leading telecoms firms in the country, and we want it to move higher in better service delivery. It was a true heart to heart talk. It is a worthwhile undertaking.
Notable personalities from Etisalat at the event include Valentine Amadi, Head, Technical Customer Support; Dayo Adenipekun, Head, Quality Assurance, Product and Information; Jide Olanlokan, Head, IT Business Office; Chukwuemeka Okoli, Manager, RF Planning; Niyi Adefabi, Manager, Digital Media and Chukwunonso Obi, Territory Manager, South-South and South-East.
With the introduction of Travel Saga, a premium, fast-paced gaming experience that is currently live and accessible to customers on its network, Globacom has lifted the bar for mobile entertainment in the country.
Travel Saga is a story-driven, intricately connected role-playing game designed to provide the thrill, complexity, and competitive intensity of some of the most well-known action games in the world.
The game, which has been painstakingly optimized for mobile devices, redefines mobile gaming as a full-fledged digital battlefield by translating a console-grade experience onto data-enabled handsets.
Fundamentally, Travel Saga takes users on quick virtual journeys against recognizable international landscapes. In a dynamic, ever-evolving gaming environment, players are thrown into furious missions, fierce fights, and ever-expanding tales where talent, strategy, and endurance determine who rises through the ranks to become a true war hero.
In addition to the excitement of fighting, users are encouraged to go to various locations, take part in thrilling challenges, and participate in intense competition for in-app rewards like points and victory badges. With each encounter and accomplishment, the immersion increases with each level, maintaining momentum and excitement.
Flexible subscription plans with one-time or auto-renewal choices are available to subscribers for the service, which costs ₦100 per day and ₦250 per week. By dialing *70021#, customers can quickly subscribe and gain instant access to the action.
With Travel Saga, Glo reaffirms its dedication to innovation and high-end digital experiences, making top-notch gaming easily accessible to its customers. The game offers uninterrupted action, adventure, and competition, all smoothly supported by the Glo network.
SHELT, a leading cybersecurity-as-a-service provider, has earned inclusion in the 2025 MSSP 250, the annual ranking of the world’s top 250 Managed Security Service Providers (MSSPs) by MSSP Alert, a CyberRisk Alliance publication.
SHELT
The list evaluates firms on business performance, service breadth, and industry impact, spotlighting those excelling in growth, operational excellence, and advanced managed security amid rising cyber threats. Selection criteria include annual recurring revenue, profitability, workforce expansion, business growth, and the depth of managed security offerings.
SHELT’s recognition underscores its investments in scalable security operations, threat intelligence, and tailored managed services across multiple regions, enabling clients to navigate complex risk landscapes effectively.
“Being recognised in the MSSP 250 is a meaningful milestone for our team,” stated Youssef Abillama, CEO of SHELT. “It validates our focus on building practical, resilient security services that help organisations manage risk and respond effectively to today’s evolving cyber threats.”
The company hailed the honour as testament to its teams’ dedication and expertise worldwide, reaffirming commitment to enhancing capabilities and delivering trusted cybersecurity solutions.
Meta Platforms, owner of Facebook, has appointed Dina Powell McCormick, a former adviser to President Donald Trump, as its new president and vice chairman, bolstering its leadership amid aggressive AI and infrastructure expansion.
Dina Powell McCormick
The announcement, made on Monday, positions Powell McCormick – who recently stepped down from Meta’s board after eight months – to guide overall strategy, including multi-billion-dollar investments in data centres and global partnerships.
A Goldman Sachs veteran with 16 years in senior roles and prior stints as deputy national security adviser under Trump and in the Bush administration, she brings deep finance and international ties to the role.
Meta CEO Mark Zuckerberg hailed her as “uniquely qualified” for the company’s next growth phase, while President Trump praised the move on Truth Social as a “fantastic choice”.
The hire signals Meta’s efforts to strengthen White House relations, following recent dinners with Trump and U.S. investment pledges worth hundreds of billions
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