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Experts Brainstorm at AITEC Africa Conference

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AITEC Africa, the leading organiser of ICT events across Africa, held the 2010 AITEC Banking & Mobile Money West Africa Conference at Eko Hotel’s new world-class conference centre over 11-12 May.
This year’s conference was tagged “Thought leadership and innovation to survive and thrive in a new banking era”.
Sean Moroney, chairman of Aitec Africa in his welcome address explained that “we live in a challenging world, particularly in the banking industry and it is vital for every manager and professional to have access to latest thinking on strategies, technologies and systems on the world market.”
Speaking on Pragmatic Ways to Achieve Financial Inclusion in Nigeria and West Africa, Macauley Atasie, CEO Nextzon Business Services said Financial Inclusion ensures access to financial services and timely and adequate credit where needed by vulnerable groups such as weaker sections and low income groups at an affordable cost.”
He added that “Financial Exclusion is the lack of access to basic formal financial products and services and credit leading to approaching informal/ exploitative markets.”
He noted that the financially excluded are small vendors, farmers, SMEs, artisans, semi/unskilled workers, unemployed, the poor and uneducated.
“In Nigeria, the structure for MFBs is still evolving, but it is clear that so far, we have not cracked it,” identifying the challenges of MFBs as efficient delivery channels, right products, industry standards and efficiency.
Atasie called for correspondent banking, mobile banking, absence of frills accounts, products with simplified documentation and shared offices back-office infrastructure.
“The current delivery channels of most financial institutions in Nigeria and other West African countries are ineffective at reaching the financially excluded, channels are too far away from the poor and are not modeled to suit their cultural and psychological make up,” he noted.
He said more recent financial inclusion efforts around the world are looking to combine the skills of traditional financial institution players with complementary, non-traditional distribution channels to reach low-income families.
Atasie called on the Central Bank of Nigeria (CBN) and other stakeholders to assist ISPs in accessing international funds for promoting financial inclusion while developing local funds
Hany Fekry, head of Sales & marketing, Mediterranean Smart Cards Company, Egypt while speaking on Smart Cards Challenges & Smart ways to address them, said third party processors were established to provide the experience and know-how to banks and financial institutions at competitive costs.
He said senior managers and decision makers need to focus on positioning themselves among their fierce competitors, and let their technical functions be handled by the experts.
“Outsourcing is rapidly becoming an accepted management tool for redefining and re-energizing the corporation. It challenges today’s executives to rethink the traditional, vertically integrated firm in favor of a more flexible organization structured around core competencies and long-term, external relationships.”
Zain Khan CMC, CEO, Alliances Consulting, Canada, in his presentation on Critical Success Factors in Maximizing Consumer Participation and Acceptance of the Mobile Banking Paradigm Shift said the consumer is imperative as a key strategic variable in the success of mobile banking.
Khan said this explains the need for maintaining a balance between innovation and consumer interests, critical consumer considerations in the supply chain of mobile banking, provide innovative ways to proactively educate consumers and maximize the overall value to consumers in the deployment of mobile banking.
The bank switch panel discussion, was moderated by Foluso Phillips, CEO, Phillips Consulting on the topic, Nigeria’s Banking Switch Landscape: Building a Tower or Babel?
Discussants at the panel were Mitchel Elegbe, managing director, Interswitch, Francis Ebuehi, managing director of Chams Switch, Ike Nnamani, managing director, Medallion Communications and Barry Ryan, director, Kenswitch, Kenya.
Francis Ebuehi, managing director, Chams Switch said stakeholders must be involved in the policy and procedures of the National Central Switch. He said there must be strict adherence to professionalism built on the concept of separation of roles for a successful switch.
Ike Nnamani, managing director, Medallion Communications said seamless interoperatability poses a challenge to epayment while calling for a proactive, knowledgeable regulation with right guidelines.
Mitchel Elegbe, managing director, Interswitch said problems with SAT 3 caused problems with the use of cards. He said banks will bypass the NCS, if not properly structured.
The two day event had a line up of 40 speakers, moderators, workshop leaders and panelists, 20 of whom are international experts, to share their knowledge and insights with local bank professionals in a stimulating and empowering conference environment.
The event also included a world class expo, showcasing leading local and international suppliers of systems and solutions for the financial services sector.

 


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LASTMA Launches 3367 Toll-Free Hotline for Emergency Response, Traffic Management

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(LASTMA) has launched a new toll-free short-code hotline, 3367, to improve emergency response, enhance traffic managemestrengthen accountability across Lagos State.

LASTMA Launches 3367 Toll-Free Hotline for Emergency Response, Traffic Management

The new platform replaces the agency’s previous long-service code and provides a simpler and more accessible channel for residents to report traffic-related incidents. The service is available at no cost to subscribers on MTN, Glo and Etisalat (T2) networks.

Motorists and other road users can use the hotline to report vehicle breakdowns, road crashes, disabled trucks, stranded tankers, traffic obstructions and other emergencies requiring immediate intervention.

The platform also allows members of the public to report the conduct and professionalism of LASTMA personnel, a move aimed at promoting transparency and accountability within the agency.

To ensure wider accessibility, callers can communicate with hotline operators in English, Yoruba or Pidgin English, helping to eliminate language barriers and encourage greater public participation.

Speaking on the initiative, Mr. Olalekan Bakare-Oki, general manager, LASTMA, described the launch as a major milestone in the agency’s efforts to build a safer, more efficient and technology-driven traffic management system.

He said the hotline reflects LASTMA’s commitment to leveraging digital solutions to tackle transportation challenges while strengthening collaboration with residents.

According to Bakare-Oki, the 3367 hotline provides Lagos residents with a direct, convenient and free channel to report incidents requiring urgent attention, noting that the growing complexity of Lagos as a major African megacity demands a proactive and technology-enabled approach to traffic management.

He assured residents that all reports received through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units for prompt action

Bakare-Oki urged the public to make effective use of the hotline to support road safety, improve accountability and contribute to a more efficient and sustainable transportation system across the state.

 


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PalmPay Strengthens Data Protection Culture with Employee Privacy Workshop and Privacy Champions Programme

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PalmPay has reinforced its commitment to responsible data governance and customer information protection through a specialised two-day data protection workshop for employees and the launch of its internal Privacy Champions Programme, an initiative designed to strengthen awareness, accountability, and responsible data handling across the organisation.

The initiative comes at a time when data protection is increasingly critical following recent reports of recorded 281,500 compromised user accounts in the first quarter of 2026, ranking 34th among the world’s most breached countries, according to a new quarterly data breach analysis by cybersecurity firm, Surfshark.

Facilitated by the Nigeria Data Protection Commission (NDPC) and leading Data Protection Compliance Organisation (DPCO) TechHive Advisory, the two-day workshop equipped employees with practical knowledge on privacy governance and data protection obligations, incident awareness, and the role each employee plays in protecting personal data.

The initiative forms part of  PalmPay’s ongoing efforts to   advance compliance with the Nigeria Data Protection Act (NDPA) 2023. It also reflects the company’s continued investment in safeguarding customer information and fostering a culture where privacy remains everyone’s responsibility.

The Privacy Champions Programme establishes a network of employee representatives across business functions who will support awareness, promote best practices and help strengthen the organisation’s privacy culture. By integrating privacy considerations into day-to–day activities the initiative aims to further enhance accountability and reinforces customer trust.

Speaking on the initiative, Managing Director of PalmPay, Chika Nwosu, stated: “At PalmPay, protecting customer information is fundamental to maintaining the trust our customers place in us everyday, and remains central to our operations. Statistically, 10 out of 100 Nigerians have been affected by data breaches.

Hence, we have a greater responsibility to ensure that personal information is collected, processed, stored, and protected responsibly. This specialised training reflects our continued investment in strengthening internal awareness and ensuring our teams remain equipped to uphold the highest standards of data privacy and protection.”

As a digital financial services platform serving millions of users, PalmPay reaffirmed that privacy and data protection remain embedded in its operational culture, with continuous investments in data governance practices.

PalmPay also encourages customers to remain vigilant and adopt safe digital practices, including protecting account credentials, exercising caution when sharing personal information online, and reporting suspicious activities promptly. The company maintains that building a secure digital ecosystem requires a shared commitment from organisations, regulators, and users alike.


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Tinubu appoints Adigwe to head National Health Technology, Data Analytics Office

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President Bola Tinubu has appointed Dr Obi Adigwe as the National Coordinator of the newly established National Health Technology and Data Analytics Office (NHTDAO).

Tinubu appoints Adigwe to head National Health Technology, Data Analytics Office

President Bola Tinubu

The appointment was announced in a statement issued on Friday.

The office, which will be domiciled in the Office of the Coordinating Minister of Health and Social Welfare, is expected to serve as the national coordination platform for Nigeria’s digital health system.

According to the statement, the NHTDAO will complement the work of existing health institutions by promoting coordination and interoperability across public and private healthcare systems, rather than replacing existing agencies.

It said the office would also drive the implementation of the National Digital Health Architecture approved by the National Council on Health in November 2025.

The statement said the initiative formed part of the Federal Government’s efforts to strengthen a secure, technology-driven and data-enabled healthcare system capable of improving service delivery nationwide.

Adigwe, who currently serves as the Director-General of the National Institute for Pharmaceutical Research and Development (NIPRD), has led several initiatives in science, pharmaceutical research, technology transfer and artificial intelligence.

He also coordinated major research funding initiatives, including a ¥300 million nanotechnology grant and an €18 million European Union research grant, while supporting the establishment of Africa’s first Active Pharmaceutical Ingredient (API) training facility through support from Afreximbank.

The statement said the new office would be guided by a steering committee co-chaired by the Coordinating Minister of Health and Social Welfare, Prof. Muhammad Ali Pate, and the Chairman of the Nigerian Economic Summit Group, Mr Olaniyi Yusuf.

Other members of the committee include the Minister of State for Health, Dr Iziaq Adekunle Salako; senior officials of the Federal Ministry of Health and Social Welfare; representatives of the National Information Technology Development Agency (NITDA); and heads of key health agencies, including the National Primary Health Care Development Agency (NPHCDA) and the National Health Insurance Authority (NHIA).

The committee will also include representatives of state commissioners for health from the six geopolitical zones, as well as industry and community stakeholders.

The Federal Government expressed optimism that the office would strengthen coordination across the health sector, accelerate digital transformation and improve healthcare delivery in line with the Renewed Hope Agenda.


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