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Experts Identify Ways to Extend the Boundaries of Financial Inclusion Strategy

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Experts at the Inclusive Finance Nigeria Conference and Awards [IFINCA] have identified the various ways the Central Bank of Nigeria [CBN] can extend the boundaries of financial inclusion strategy in order to realise its goal.

Experts Identify Ways to Extend the Boundaries of Financial Inclusion Strategy

In a circular, the CBN had said it is not meeting any of the financial inclusion target agreed and contained in the 2012 Financial Inclusion Strategy.

IFINCA is a national policy platform on financial inclusion setup with the objective of enabling cross-pollination of best practices and breakthroughs, specifically to influence Nigeria’s financial inclusion strategy and campaign.

According to the CBN, Nigeria achieved 60.3 per cent in 2012. It declined to 58.4 per cent in 2016 against a target of 69.5 per cent, which translated to financial exclusion of about 41.6 per cent.

However, to ensure the CBN achieve its policy thrust, the analysts who spoke at IFINCA said it’s important to ensure that the under-banked and the unbanked are offered inclusive financial services.

In her keynote address at the event, Ronke Kuye, managing director/CEO of Shared Agent Network Expansion Facility [SANEF], identified the following major service areas that are required in order to deepen financial inclusion in the country.

These are the provision of sustainable job opportunities, stronger bank operation, reduction of inequality, creation of empowerment programmes, reduction of formal financial services and a boost in financial security and operation.

While addressing the theme of the event, which asked, is it time to reinvent and push the boundaries; she noted that for the financially excluded to be brought into the financial net, certain initiatives must be adopted.

Kuye informed that the CBN is making an effort to ensure that financial inclusion target is met by initiating the mobile money agents, SANEF and agency banking services. Through the initiatives, SANEF had rolled out 156,000 agents. To meet its target of 250,000 agents, SANEF is required to capture another 94,000 agents before the end of 2019.

The impediments that are slowing down the wheels of financial inclusion in Nigeria, according to her, include high cost of banking transaction, lack of attractive financial products, inadequate financial literacy programmes, poor customer service, inadequate infrastructure and cumbersome banking process.

To overcome these impediments, she explained that the industry stakeholders must close ranks and work together and create sustainable synergies that will promote financial inclusion.

“All the regulators and central service providers, agency banking such as SANEF and other developmental organization, super agents, fintech and telcos and the microfinance banks, state governments and the security agencies must work together in order to bring the Nigerians that are excluded into the financial ecosystem”, she said.

Mrs Titilola Shogaolu, Divisional CEO of Interswitch Financial Inclusion Service, while proffering on what’s still missing in financial inclusion in Nigeria, she said “there’s an existing gap despite various initiatives that have been deployed by relevant stakeholders”.

She therefore identified lack of identity card, which is needed for bank accounts opening as a barrier to digital financial inclusion. She said the following must be implemented to achieve financial inclusion in Nigeria.

These are maximum security, alignment and collaboration, provision of simple financial service, attractive benefits, building trust, financial literacy and creation of the multi-lingual channel.

Speaking on the yardsticks for measuring financial inclusion, Oluwadare Owolabi, managing director/CEO of Xpress Payments Solutions, said the results and goals of financial inclusion could only be measured through the provision of access to affordable financial service that meet people’s needs, secured financial services, the establishment of proper financial institutions that cater to the needs of the poor and the use of agency banking.

He identified “access indicator” – the number of bank branches, PoS devices, number of bank accounts and remittances, banking agents, loans and savings with the banks, level of literacy among others – as an important means to deepen financial inclusion and bring more Nigerians into the formal financial service.

Olaoluwa Awojoodu, managing director/CEO of E-Settlement and of Paycentre, in his presentation on the viability of agent banking networks stressed that the challenges facing financial inclusion must be pulled down before the CBN achieve its goals.

He listed these challenges as the unavailability of affordable banking services, threesome documentation and onboarding process, low literary level, non-presence of banks in a rural area and “negative view of banks as being overly complex”.

He said his team carried out a survey and realized that many local areas lack access to financial services, adding that 80 per cent of the banks in Nigeria are sited in Lagos while other states are suffering. “We need to tackle these barriers in order to promote financial inclusion for suitable economic development”.

Explaining how the banks can apply themselves to extend the boundaries of financial inclusion while speaking during the Future of Financial Inclusion panel sitting, the Managing Director and CEO of Precise Financial Systems, Dr Yele Okeremi noted that Nigerians are not interested in the banks but in banking services; as such, the banks must “reengineer their minds by deploying technological innovations that will make them lead the space”, he emphasized.

In similar vein, Nnaemeka Nwachukwu, Head, Executive Support and Corporate Strategy of Grooming Centre, delved into how technology is disrupting the financial inclusion space and redefining all sectors of the economy.

He said Grooming has completed the bank processor information to boost financial inclusion and that the motive is to work optimally with technology and address challenges facing financial inclusion.

“There are technological infrastructure deficiencies in the rural part of the country which we are working towards addressing by partnering with major stakeholders in the industry. We are also training some Nigerians on how to use some technology especially software to access data. But the industry needs to do more”, he noted.


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E-Financial

FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

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Federal Competition and Consumer Protection Commission (FCCPC) has dismissed as false a report claiming it approved 48 additional digital loan applications, raising the number of licensed digital lenders in Nigeria to 505.

FCCPC Dismisses Report Claiming Approval of 48 New Loan Apps

 

In a statement posted on its official X handle on Sunday, the commission described the publication, titled “FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505,” as “false, misleading and” not reflective of its actions.

The commission said it had not granted any new approvals or licences for digital lenders, stressing that it was complying with an ex parte order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025, pending further proceedings.

The statement read, “The attention of the Federal Competition and Consumer Protection Commission has been drawn to a publication titled ‘FCCPC Approves 48 More Loan Apps, Raises Licensed Digital Lenders in Nigeria to 505.’ The publication is false, misleading and does not represent the position or actions of the Commission.

“The FCCPC is a law-abiding institution and is fully complying with the ex parte Order of the Federal High Court restraining the implementation of the Digital, Electronic, Online and Non-Traditional Consumer Lending Regulations, 2025 pending further proceedings.

“Consequently, the Commission has not granted any new approvals or licences pursuant to those Regulations. Any publication suggesting that the Commission recently approved additional digital lenders under the Regulations is entirely false.”

The commission urged members of the public, industry stakeholders and media organisations to disregard the publication and rely only on information released through its official communication channels.

It reiterated its commitment to complying with court orders and providing accurate information on its regulatory activities.

 


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PalmPay Calls for Trust, Infrastructure and Responsible AI to Drive Payment Ecosystem Innovation

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Industry leaders, regulators, and payment experts have called for stronger infrastructure, responsible artificial intelligence (AI) adoption, and deeper cross-sector collaboration to unlock the next phase of growth in Nigeria’s digital payments ecosystem.

The stakeholders made the call during the 2026 Digital Pay Expo held in Lagos on June 17 and 18, 2026. This year’s event focused heavily on the transformative role of AI, cybersecurity, cross-border transactions, and deepening financial inclusion across Africa.

Speaking at the event, Dr. Rekiya Yusuf, Director of the Payment System Supervision Department at the Central Bank of Nigeria (CBN), represented by Chika Ugwueze, Deputy Director, stated that Nigeria’s payment ecosystem is rapidly evolving beyond digital adoption into deeper digital transformation.

According to Yusuf, artificial intelligence is emerging as a critical driver of this shift, particularly in real-time fraud detection and expanding access to underserved populations. “The goal is to make financial transactions seamless. AI is now driving innovation, helping in real-time fraud detection and helping to expand access,” she said.

She noted, however, that important gaps remain, particularly around infrastructure and inclusion. Building a resilient digital market system in the AI era requires reliable connectivity, robust infrastructure, intentional talent development, and sustained capacity building.

Echoing the regulator’s call for robust ecosystem support, Chika Nwosu, Managing Director of PalmPay Nigeria, said trust, access, and practical financial support remain critical to helping small businesses participate more meaningfully in the formal economy.

He noted that while micro, small, and medium enterprises (SMEs) contribute an impressive 40 per cent to Nigeria’s Gross Domestic Product (GDP), limited access to credit and reliable payment infrastructure continues to slow their ability to grow and scale.

To drive true innovation, Nwosu argued that financial inclusion must move beyond simply opening accounts and enabling basic transactions; it requires building a foundation of trust and tangible economic empowerment.

“SMEs contribute 40 per cent of the country’s GDP. For us at PalmPay, we don’t just provide payment solutions to them, we also support them with financial tools they need to expand and create jobs,” he said. .

Nwosu further emphasised the importance of digital literacy, noting that stronger understanding of digital tools and AI-enabled systems will be essential to buildling long-term trust and participation across the ecosystem.

The discussions at Digital Pay Expo 2026 reflected a growing consensus across the industry: the future of African digital payments will depend on getting the fundamentals right. That means stronger infrastructure, responsible use of AI, better cybersecurity, and closer collaboration between regulators, fintechs, and other ecosystem players.

For PalmPay, the event reinforced the importance of building a payments ecosystem that is more resilient, more secure, and better equipped to support inclusion and growth at scale.


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ngCERT Raises Alarm over Surge in Banks’ ATM Cyberattacks

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Nigeria’s Computer Emergency Response Team (NgCERT) has urged financial institutions to reinforce their cybersecurity systems following a surge in automated teller machine (ATM)-related attacks targeting banks across Africa.

In a cybersecurity advisory issued on June 25, the agency classified the threat as “high risk,” warning that the attacks could inflict significant financial losses, disrupt banking operations and damage public confidence if not promptly addressed.

NgCERT, the federal agency responsible for coordinating responses to cyber threats in Nigeria under the Office of the National Security Adviser (ONSA), said the warning was prompted by a recent cyberattack on United Bank for Africa (UBA) in Senegal.

According to the advisory, cybercriminals successfully compromised the bank’s card authorization infrastructure, enabling them to manipulate transaction controls and carry out 3,421 ATM withdrawals that resulted in losses exceeding $2 million.

The agency said the attack demonstrated a sophisticated methodology that poses a serious threat to financial institutions operating similar ATM and payment card systems across Africa.

“This methodology poses a significant threat to financial institutions operating similar ATM and card systems across the region,” the advisory stated.

NgCERT explained that investigations into recent incidents indicate that attackers typically gain initial access to bank networks through phishing campaigns, vulnerabilities within third-party supply chains or insider assistance.

Once inside the network, the attackers conduct extensive reconnaissance to identify critical systems responsible for ATM transaction processing, card management and transaction authorisation.

The agency said the threat actors then deploy malware, escalate their system privileges and manipulate key security controls, including ATM withdrawal limits, transaction velocity restrictions, fraud monitoring thresholds and payment card parameters.

It added that the attackers are also capable of creating new payment card records or altering existing ones, enabling coordinated cash-out operations involving multiple operatives simultaneously withdrawing large amounts of cash from ATMs across different locations.

NgCERT warned that successful exploitation of these vulnerabilities could result in massive financial losses through the rapid depletion of ATM cash reserves, compromise of core banking infrastructure and manipulation of customer accounts.

Beyond direct financial losses, the agency said such attacks could trigger regulatory sanctions, reputational damage, service disruptions and broader network compromise that may lead to sensitive data breaches.

To mitigate the threat, ngCERT advised banks to strengthen privileged access management and enforce multi-factor authentication for all administrative accounts.

The agency also urged financial institutions to immediately harden their ATM infrastructure by disabling unnecessary remote access, applying the latest firmware updates and reviewing all third-party remote access channels and vendor accounts.

Other recommendations include implementing strict network segmentation, enhancing real-time transaction monitoring, conducting continuous threat-hunting activities, carrying out regular penetration testing and red-team exercises, and strengthening employee awareness of phishing attacks and insider threats.

NgCERT further called on banks to regularly test and update their incident response plans to ensure they are equipped to respond effectively to sophisticated ATM cash-out attacks as cyber threats continue to evolve.


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