Telecom
Experts Make Case for Increased Internet Access, Berate Incessant Shutdowns
Participants at the 2019 Digital Rights and Inclusion Forum (DRIF19) have reemphasized call for increased attention on issues confronting the digital space in Africa.
The Forum which started on Tuesday, April 23 and ended on Thursday, April 25 has provided experts from 32 African countries and their partners from outside the continent the opportunity to compare notes and chart a new course for the digital space and economy on the continent.
The Forum, organised by Paradigm Initiative, a pan-African digital rights and inclusion social enterprise was held in Lagos.
The issues that dominated the conversation on April 23 of the Forum included low internet penetration and high digital illiteracy, internet censorship including shutdowns and data protection issues arising from rampant data collection by government agencies without data protection laws.
The tone for the Forum by the Opening Panel which was moderated by ‘Gbenga Sesan, Executive Director of Paradigm Initiative and featuring Hawa Ba, the Head of Senegal Office of Open Society Initiative for West Africa, Segun Mausi, Head of Africa division at Human Rights Watch, and a Emmanuella Darkwah who was representing Ghana’s National Security Advisor.
Mausi Segun, Hawa Ba, ‘Gbenga Sesan and Emmanuealla Darkwah
The Panel explored the centrality of human rights to modern society and the need to dedicate resources and attention to the protection of human rights.
Hawa Ba highlighted the crucial role the internet has played in public education and mobilisation in Senegal and said it was important to ensure that the internet remained an open and safe platform.
Mausi Segun said all internet users have a duty to fight for the protection of digital rights and to make sure their government enables internet access for more citizens.
While according to Ghana’s Emmanuella Darkwah, Ghana was working on a law to make internet shutdown impossible in the country, also delegates from Togo, Chad and Cameroon bemoaned the ease with which their governments shut down the internet and specific internet services.
In Chad, a delegate reported, social media platforms have been unavailable for over a year now, making life unnecessarily harder for the people of the country.
The conversation on expanding internet access was not any less enlightening.
Dr Ernest Ndukwe, a former chief executive of the Nigerian Communication Commission, said “we need to focus more attention on what government can do to ensure people have access.
“One way to do that is for the civil society and citizens alike should commend governments doing the right thing in expanding access and criticise those doing poorly.”
Funke Opeke, the chief executive of MainOne Cable, reiterated the need for government to partner the private sector instead of constituting itself as a stumbling block to expand internet access.
Ashnah Kalemera of CIPESA and Funke Opeke of MainOne
She said governments in other climes “create the right incentives and structures to facilitate access to the internet especially in the rural areas.”
Data protection conversation also took centre stage on Day 1 as delegates and speakers alike assessed the state of data protection and privacy laws on the continent.
Ephraim Kenyanito of Article 19 and Morisola Alaba of Media Rights Agenda, while speaking on the new 5G technology, said there was an urgent need to have data privacy legislation as technology made its way to the continent, noting that the technical capabilities of 5G could allow for greater surveillance capacities for repressive governments.
#DRIF19 is the seventh edition of the Forum which is convened annually to provide an “important platform where conversations on digital policy in Africa are shaped, and policy directions forged.” The Forum is supported by Google, Ford Foundation, and Heinrich Böll Stiftung.
The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.
The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.
The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.
NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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