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Telecom

FCCPC Insists Telcos’s Tariff Hike must Translate to Improved Services

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Federal Competition and Consumer Protection Commission (FCCPC) said on Wednesday that it has accepted the decision of the Nigerian Communications Commission (NCC) to approve a 50 per cent hike in telecommunications tariffs, down from the 100 per cent hike proposed by telecom operators.

FCCPC Insists Telcos’s Tariff Hike must Translate to Improved Services

FCCPC acknowledged the intense pressure faced by the NCC over the years to approve tariff increases due to the rising operational costs experienced by telecom operators, which became more pronounced in recent times.

It commended the NCC for adopting a deliberate and measured approach by rationalising the tariff adjustment and linking it to commensurate improvements in service quality, while implementing other measures to mitigate the impact on consumers.

However, the commission strongly insisted that the tariff hike must translate to significant quality and improved services, stressing that it will resist a situation where Nigerians are charged for poorly delivered services, particularly in areas like voice calls, data, and other services with the tariff hike.

FCCPC, in a statement on Wednesday by Ondaje Ijagwu, director of Corporate Affairs, asked telecom operators to disclose all key details upfront, including the cost, validity period, and specific inclusions of a plan.

It added: “Consumers can also expect a mandatory disclosure table from the service providers to enable them to make informed decisions without worrying about unexpected charges or surprises.”

The commission further noted that consumers have consistently expressed a desire for measurable improvements in service quality before any tariff increases are implemented. “Issues such as network congestion, dropped calls, inconsistent internet speeds, unusual data depletion, and poor customer service have remained prevalent concerns. It is, therefore, crucial that tariff adjustments directly translate into demonstrable and tangible service enhancements for consumers.”

FCCPC asked that telecom operators prioritise visible and measurable improvements in network reliability, speed, accessibility, and customer service as part of any tariff adjustment, insisting that the rationale for the increase must be reflected in better services for consumers who, apparently, rely on telecommunications for both personal and business purposes.

The commission suggested that operators allocate increased revenues responsibly, with an emphasis on infrastructure development and service delivery improvements, stressing that clear mechanisms must be established to monitor how the funds are utilised, ensuring that consumers directly benefit from the adjustments.

“Operators must also clearly communicate the rationale for the tariff adjustments to consumers, ensuring that consumers are fully informed about the nature of the changes, the benefits, and how it aligns with efforts to improve service delivery and infrastructure,” it added.

The commission referenced its recent Memorandum of Understanding (MoU) with NCC, which, it said, provided a unified framework to oversee the implementation of the tariff adjustment in a manner that meets the needs of consumers.

It said the partnership ensures that the increase does not become a justification for exploitative practices, but an opportunity to foster fairness, transparency, and accountability in the telecommunications sector.

“As Nigeria embraces rapid technological advancements and increasing reliance on digital connectivity, it is imperative that the benefits of a thriving telecommunications ecosystem extend to all stakeholders, particularly consumers,” it added.

The FCCPC assured Nigerians that, together with the NCC, it will continue to pursue measures that uphold these objectives. “We are committed to closely monitoring the impact of the tariff adjustments to ensure compliance with established regulatory standards.”

It also reminded telecom operators that the FCCPC is actively working with NCC to address concerns raised by consumers during the transition period and beyond, and encouraged consumers to freely report any unfair practices or concerns through its official channels to ensure effective resolution.

 


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Telecom

4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

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Four people have been killed, with over 20 injured after a fire at Cairo data centre disrupted telecom services nationwide.

4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

A fire at a major Telecom Egypt facility in Cairo on Monday has left four workers dead and at least 22 others injured, plunging parts of the capital into a communications crisis.

According to Hossam Abdel Ghaffar, spokesperson for Egypt’s Health Ministry, most injuries were due to smoke inhalation.

The blaze, which broke out at a key data centre operated by Telecom Egypt, the country’s primary fixed-line and internet provider, was brought under control later that day.

However, it caused widespread disruptions, halting phone services, affecting internet connectivity, and even interfering with digital banking operations.

Internet monitoring group NetBlocks reported that national connectivity dropped to just 62% of normal levels following the incident.

Residents across Cairo struggled with poor network access, and banks—although already closed for the day—reported interruptions in ATM services and online transactions.

In a statement on Tuesday, Telecom Egypt mourned the loss of its employees and pledged support to their families.

Amr Talaat, Egypt’s minister of Communications and Information Technology,  assured the public that service restoration was underway and expected to be completed within 24 hours.

To address the disruption, the Health Ministry released alternative emergency contact numbers across Egypt’s governorates, in case its primary ambulance hotline remained unreachable.

The state-run MENA news agency reported that the fire was prevented from engulfing the entire building and nearby rooftops, thanks to the efforts of emergency responders.

A preliminary investigation suggests the fire was likely triggered by an electrical short circuit, according to a security source cited by MENA.

As the nation works to restore full connectivity, the incident has raised fresh concerns about the vulnerability of critical infrastructure and the need for enhanced fire safety protocols in sensitive tech facilities.

 

 

 

 

 

 

 


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Telecom

Globalcom Thrills Subscribers with 3 New Digital Products

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Tech faints, Globalcom, on Tuesday unveiled three exciting digital products aimed at rewarding customers. The products, Animation World Promo, Treasure Spin and Sport Brain, also provide subscribers with the opportunity to play and win instant prizes.

Globalcom in a statement in Lagos said that the company is dedicated to providing value-added service to its ever-growing customers.

The first digital product, which is Animation World Promo, is an innovative trivia-based service aimed at challenging customers culinary knowledge of Nigerian food. With it, subscribers engage in answering food related questions, earn points and win delicious prizes.

For Treasure Spin, customers are availed the digital treasure spin experience. With each spin Glo subscribers stand a chance to win instant prizes, making every participation exciting and rewarding.

In addition, Globalcom captures the heart of football lovers with Sport Brain. Subscribers are allowed to predict football scores in matches across top leagues all around the world. Customers get to select their preferred leagues. “It’s a fun and competitive way for football lovers to test their instincts and knowledge,” the company noted.

Customers who subscribe to any of the three services stand a chance to win fantastic daily, weekly, and monthly prizes. Every day, 20 participants will receive ₦1,000 cash, ₦1,000 airtime, and 3.5GB data. On a weekly basis, five lucky winners will walk away with ₦100,000 each, while one grand prize winner will receive ₦1 million every month.

To participate, customers are required to dial *13055*2# for Animation World Promo,*13199*3# for Treasure Spin and  *13199*2# for Sport Brain. Each plan can be activated either as a one-time purchase or Auto Renewal.

Globacom further explained that all products are available at an affordable subscription rate of ₦100 for a daily plan, ₦300 for weekly plan and ₦500 for monthly plan.

In concluding, the company disclosed that the services are available to all Glo prepaid and postpaid subscribers nationwide.

 


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Telecom

SiBAN Applauds Interstellar’s Groundbreaking Role in Africa’s Blockchain Future

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The Stakeholders in Blockchain Technology Association of Nigeria (SiBAN) has lauded Interstellar, one of its prominent members, for spearheading a major breakthrough in Africa’s financial technology space.

This follows Interstellar’s strategic partnership with the Pan-African Payment and Settlement System (PAPSS) to roll out the PAPSS African Currency Marketplace (PACM), a blockchain-based platform designed to address the continent’s long-standing currency inconvertibility challenge.

The initiative is already being hailed as a game-changer capable of eliminating the $5 billion annual trade friction currently plaguing intra-African commerce.

According to SiBAN President, Mr Obinna Iwuno, the development affirms Nigeria’s leadership in blockchain innovation, stating that Interstellar’s PACM is not only a technological feat but also a timely response to the African Continental Free Trade Area (AfCFTA) mandate of seamless and cost-effective regional trade.

PACM operates on STARGATE, a blockchain-agnostic system developed by Interstellar, and leverages the Bantu blockchain network to facilitate real-time, peer-to-peer exchanges of African currencies.

The solution ensures financial inclusion by allowing businesses, SMEs, and informal traders to transact in local currencies without relying on foreign intermediaries, all while maintaining regulatory compliance.

Mr Ernest Mbenkum, CEO of Interstellar, described the solution as Africa’s roadmap to financial sovereignty. “Blockchain is not just innovation; it is empowerment,” he said.

SiBAN reaffirmed its commitment to supporting policies and partnerships that promote secure, transparent, and inclusive digital economies.

The association further called on stakeholders in government and the private sector to prioritise blockchain adoption as a driver of national development.


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