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Financial Inclusion Agents Decry Challenges with PoS, Others

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Godwin Emefiele, Governor of the Central Bank of Nigeria
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As the central bank of Nigeria (CBN), drives financial inclusion with giant strides and NIBBS upgrading her system to accommodate the projected 600m point of sale (PoS) terminal transactions this year, agents at the last-mile are faced with new trends of challenges in deepening financial inclusion.

 

Among the new challenges according to them centre around PoS transactions, lack of accurate transaction data, unauthorized PoS chargebacks, agent deployment and viability among others.

 

Fasasi Sarafadeen Atanda, managing director, ECOSA Hybrid Network, who spoke to Nigeria CommunicationsWeek lamented that the new trends of challenges are inimical to realizing the objectives of achieving 80 percent financial inclusion goal by the year 2020.

 

On PoS resolution challenge, he said that most customer desks of commercial banks in Nigeria lack proper knowledge of PoS dispute resolution procedure.

 

“POS is an electronic device like ATM, and any dispute should be electronically resolved between issuing and acquiring banks. So, why should the banks toss customers around?

 

“Today, banks usually turn customers back by asking them to return to agents and claim their declined-debit funds. In fact, to demonstrate the seriousness of their knowledge gap, some banks will print internal arbiter conversation mail for customer to go after the agents for refund.  This action has led to customer’s loss of trust in the use of PoS and agents are sometimes locked up by the police upon customer’s complaint.

 

“CBN needs to urgently circularize PoS dispute procedure and ensure compliance of commercial banks. For some other banks that accepted dispute complains and processed, they usually fail to follow up and close the resolution by getting customers account credited.  Are there no time limits for PoS dispute resolution in Nigeria?

 

Atanda added that there should be at least three sources of data for PoS transactions which are NIBBS source, PTSP and the bank sources.

 

“Agents or merchants should ordinarily have access to at least PTSP and/or the bank data. Unfortunately today, there are serious challenges with all the above data sources. For instance Transaction Log Monitor, Olympos database from NIBBs, cannot recover previous transactions when the need arises possibly due to technical glitch.

 

“There are also instances where transactions of certain TIDs got missing from transaction records on the PTSP database. More so, only few banks make PoS transaction reports available to agents and merchants daily. The implication of  loss or inaccurate data is reconciliation issue and merchant/agent capital erosion.

 

He also expressed financial inclusion agents’ frustration over unauthorized PoS chargebacks. According to him ‘most merchants and agents are closing shops today because of numerous unauthorized chargebacks . While recent upgrade by NIBBS has reduced the PoS transaction failure rates, the other determinant which is Prompt terminal upgrades by PTSPs still causes high declined rate with the accompanied daily chargebacks by the banks. Most banks abuse their power to debit bank accounts without recourse to laid down rules of notifying merchants and agents at least 72hrs ahead of debits. Also, some banks chargeback narrations do not show TIDS of the terminal being charged and most agents see this as fraudulent debits’.

 

Victor Olojo, National President, Association of Mobile Money Agents of Nigeria (AMMAN), noted that Interoperability has also continued to remain a major challenge for them in this industry, especially agents.

 

“Because, we deal with consumers who cut-across different mobile money operators and banks, for instance, if I’m an agent with bank A and I’m unable to do transactions with Bank B with the device of Bank A that is not really the idea of financial inclusion.

 

“Financial inclusion should enable people irrespective of whatever financial institution they are operating. It means, if I have a Paga wallet I should be able to send money from my Paga wallet to Quickteller or PocketMoney wallet. Presently, this is not happening. What we have in the market place today is using different point of sale terminals for different banks, in that regard, I ‘m using 10 PoS for 10 banks. The ideal situation should be one PoS from Bank A should be able to attend to customers from nine other banks.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

Police Arrest Members of N713m Bank Fraud Syndicate, Chinese Suspect at Large

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Nigeria Police Force has arrested two suspects over a N713.9 million fraud linked to a breach involving a third-party banking platform.

Police Arrest Members of N713m Bank Fraud Syndicate, Chinese Suspect at Large

The police in a statement signed by Anthony Okon Placid, Force Public Relations Officer Force Headquarters, Abuja said the case followed a complaint by a financial institution which reported unauthorised debits on customers’ accounts, leading to an investigation by the Police Special Fraud Unit (PSFU).

Acting on the complaint, operatives of the PSFU deployed advanced investigative and digital forensic techniques, revealing that fifteen customers’ accounts had been compromised.

The funds were subsequently channelled through a network of accounts in a coordinated laundering scheme.

The operation led to the arrest of two suspects, Oguntoyinbo Olawale and Kazeem Omokayode.

Further investigations established that the suspects conspired with one Linda, a Chinese national currently at large, to use personal identification details, including Bank Verification Number (BVN), National Identification Number (NIN), and other credentials, to open multiple bank accounts across various financial institutions. These accounts were then used to receive, conceal, and launder illicit proceeds.

The suspects in custody are to be arraigned before a court of competent jurisdiction, while efforts are ongoing to apprehend other members of the syndicate still at large.

Olatunji Disu, Inspector-General of Police (IGP), commended officers of the Police Special Fraud Unit for their efforts and reaffirmed the commitment of the Nigeria Police Force to combating financial and cyber-enabled crimes.

 


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Firm Unveils Pan-African Financial Operating System to Improve Interoperability

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Tulupay, a fintech infrastructure firm, has announced the prelaunch of its pan-African Financial Operating System (FOS) aimed at improving interoperability across the continent’s fragmented financial ecosystem.

The company said the platform is designed to connect banks, mobile money operators, digital wallets and blockchain networks through a unified system, with the goal of easing cross-border payments, remittances and trade.

Founder, Felix Achibiri, said Africa’s financial landscape remains constrained by disconnected payment rails and high transaction costs, particularly for cross-border transfers. He noted that the new system seeks to provide a single infrastructure that links traditional financial services with emerging digital platforms.

“As cross-border transfers remain slow and expensive, and as more African central banks move toward CBDCs, the need for a unifying, interoperable operating system has never been more urgent,” he said.

According to the firm, the FOS will integrate multiple financial services, including payments, remittances, asset trading and investment, into one framework accessible to individuals, businesses and institutions.

Key components of the system include, Tulu Switch, a payments interoperability hub that enables transactions across different financial platforms through a single application interface, and Tulu Identity, a digital identity and compliance layer designed to streamline customer verification and regulatory processes.

It also plans to roll out Tulu Gateway, a trade platform aimed at supporting cross-border commerce through the digitisation of trade documents and automated settlement, as well as Tulu Wallet, which allows users to manage both fiat and digital currencies in one place.

The company added that the platform would support asset tokenisation and provide exchange infrastructure for trading digital and tokenised assets, alongside a blockchain network intended to serve as the backbone for transactions and settlement.

The announcement follows approval by the Securities and Exchange Commission (SEC) for Tulupay to participate in its fintech incubation programme, a step towards securing licences for digital asset custody, tokenisation and exchange services.

Achibiri said improving interoperability and reducing transaction costs would be critical to unlocking intra-African trade, particularly under the African Continental Free Trade Area (AfCFTA).

The firm said it is currently conducting pilot programmes with financial institutions, regulators and other partners ahead of a full rollout.

 


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FCMB Opens Applications for Zero-Interest Loans of Up to ₦10m for Women Entrepreneurs

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First City Monument Bank has opened applications for a new round of its SheVentures programme, offering zero-interest loans of up to ₦10 million to women entrepreneurs to improve access to working capital and support business growth.

FCMB Opens Applications for Zero-Interest Loans of Up to ₦10m for Women Entrepreneurs

FCMB

The bank said the initiative was designed to address financing challenges faced by women-led businesses, which continue to encounter high borrowing costs and limited access to affordable credit despite accounting for a significant portion of Nigeria’s small and medium-sized enterprises (SMEs).

Under the scheme, eligible applicants can access loans ranging from ₦500,000 to ₦5 million under the general category, while sector-specific businesses can obtain between ₦5 million and ₦10 million.

According to the bank, the funding is capped at up to 50 per cent of an applicant’s average monthly turnover.

The facility comes with a zero per cent interest rate, with all charges incorporated into a transparent pricing structure. Repayment is spread over four or six months to allow businesses align obligations with their cash flow cycles.

Managing Director and Chief Executive Officer of FCMB, Yemisi Edun, said the intervention reflects the bank’s commitment to inclusive growth and economic empowerment.

“Inclusive growth requires access to capital and the right conditions for businesses to deploy that capital effectively. Women-led enterprises are critical to economic activity, yet they face structural barriers. This intervention aims to help close that gap by providing financing that supports job creation, business expansion, and long-term sustainability for women entrepreneurs,” Edun said.

Also speaking, Group Head, SheVentures and Impact Segments at FCMB, Nnenna Jacob-Ogogo, said access to affordable finance remained a major challenge for women entrepreneurs.

“By removing the cost barrier and offering quick, flexible funding, this zero-interest loan is designed to safeguard existing jobs, enable businesses to invest in growth initiatives, and foster resilience in challenging economic conditions,” she said.

FCMB noted that beyond access to funding, SheVentures also provides broader business support services aimed at strengthening women-led enterprises, encouraging innovation and improving competitiveness.

The bank said applications for the zero-interest loans are now open to qualified women entrepreneurs across the country.


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