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Five Critical Initiatives for Retail Coys Deploying Mobile Solutions

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International Data Corporation (IDC) Retail Insights has announced the availability of the first IDC PeerScape, “Business Strategy: IDC PeerScape – Retail Mobility Project-Based Initiatives,” revealing five critical initiatives for retail companies deploying mobile solutions.

IDC PeerScapes were designed to identify the practices that have the most impact on the success or failure of an initiative.

For retail companies seeking new mobile solutions to build customer loyalty and improve business performance, the report highlights the five critical initiatives that can make or break the program.

Leslie Hand, research director and report author, examined several real-world retail deployments and identifies the initiatives that will have the greatest impact on the success of similar projects.  

The report also measures the impact of these practices on revenue, customer satisfaction, and operational productivity, and assesses how difficult they are to deploy and maintain.

For the past half century, retail business growth has been achieved by opening more stores, broadening assortments, and automating processes to make shopping more convenient and valuable for the consumer.

Satisfying customers today transcends place or time, and growth is dependent on continually creating “best experiences” — the last best experience etched in the mind of the consumer every time a shopping journey is more extraordinary and engaging than the last.

Mobility, a critical enabler of this “best experience,” requires applications that will engage and inform consumers and increase employee productivity.

Mobility brings with it significant complexity and a rate of change most retailers have never seen before.

For those companies that have successfully deployed mobile solutions, the rewards have been greater customer loyalty and higher sales and profitability.

On the other hand, those that have failed to meet customer expectations have seen abandoned “carts” and lost sales, and declining performance.

This IDC Retail Insights report is a guide to critical initiatives for retail mobility projects.

The five critical initiatives include, Identify and Align Cross-Functional Resources; Establish KPIs and Test for Performance and Usability; Clearly Articulate Governance Policies; Adopt Agile Implementation Methods and Leverage Cloud or SaaS-Based Services.

Leslie reported that, “Consumer-facing and enterprise-facing mobility programs top the list of initiatives retailers are actively pursuing, and applying the best practices of the leaders can speed progress and reduce costs.”

Mobile applications will soon be playing a part in many more retail transactions. But as mobile app–enabled sales spread from the early adopters to mainstream buyers, there will be dramatically increased reputational risk associated with app failures or poor customer experiences.

More effective testing will become increasingly important.

The consumer’s last best experience will be the benchmark for all others, and customers will increasingly expect mobile devices to play a central role in their shopping.

 


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E-Business

FG Plans to Make 95 Percent of Nigerians Digitally Literate by 2030

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Federal government has announced its plans to achieve 95 per cent digital literacy among Nigerians by 2030, with a specific target of training and empowering at least 30 million citizens by 2027.

FG Plans to Make 95 Percent of Nigerians Digitally Literate by 2030

The announcement was made on Thursday at the grand finale of the Digital for All Challenge 2.0, an initiative of Tech4Dev funded by the UK Government’s Digital Access Programme and implemented in partnership with the National Information Technology Development Agency (NITDA).

Kashifu Abdullahi, director-general, NITDA, represented by Aristotle Onumo, director of Stakeholder Management at the agency, said that over 30 million Nigerians, particularly in rural areas, are being targeted for training, with digital champions deployed nationwide to facilitate the programme.

“We are integrating digital literacy into school curricula nationwide, from primary to university level, and partnering with the Head of Civil Service to make digital skills a requirement for civil service progression,” Onumo said.

He added that NITDA aims to achieve 70 percent digital literacy by 2027 as a foundation for reaching 95 percent by 2030.

Onumo called on stakeholders to work together, stressing that digital literacy is for everyone — the young, the old, the employed, job seekers, traders, civil servants, and others.

In her welcome remarks, Mrs. Oladiwura Oladepo, Co-Founder of Tech4Dev, described the initiative as a national movement to deepen digital knowledge and inclusion across all levels of society.

She noted that the programme has already impacted over one million Nigerians drawn from all six geopolitical zones.

Oladepo said the Digital for All Challenge 2.0 is not just a competition but a movement to unlock opportunities and close the digital divide for individuals, families, and the nation.

Representing the British High Commission, Mr. Idongesit Udo, Digital Access Programme Adviser, praised the initiative for creating opportunities for young Nigerians to compete globally, enabling civil servants to deliver better services, and helping children begin their digital journey early.

He highlighted the UK’s broader partnership with Nigeria, which includes initiatives in cybersecurity (Africa Cyber Programme), standardization (British Standards Institute), and entrepreneurship (UK-Nigeria Tech Hub), all aimed at fostering a thriving digital economy.

At the event, participants from all six geopolitical zones competed in various categories.

The first prize winner, Miracle Michael, received N15 million. The second prize went to Chinedu Arisa, who received N12.5 million, while Ismail Adam and Uluchi Chibueze received N10 million and N7.5 million respectively.

Nkeiruka Onyejeocha, minister of State for Labour and Employment, who presented the awards, commended the initiative for equipping Nigerian youth with future-ready skills.

She emphasised that digital literacy is vital not only for job creation but also for national development, and encouraged more young people to take part in programmes of this nature.

 

 

 

 


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NDPC Raises Alarm on Chrome Vulnerabilities, Urges Nigerians to Secure Devices

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Nigeria Data Protection Commission (NDPC) has issued an urgent security advisory, warning Nigerians of critical vulnerabilities in Google Chrome that could expose users to severe cyber threats.

NDPC Raises Alarm on Chrome Vulnerabilities, Urges Nigerians to Secure Devices

The alert, posted on the Commission’s official X handle, underscores the risks of these flaws and calls for immediate action to safeguard personal devices and data.

According to the NDPC, the vulnerabilities could allow attackers to execute arbitrary code on a user’s system, potentially granting unauthorised access to computers.

This could enable cybercriminals to install malicious programs, view, alter, or delete sensitive data, and even create new user accounts with full administrative rights.

Such breaches could disrupt device functionality, compromise personal information, and lead to significant loss of control over affected systems.

“Multiple vulnerabilities have been discovered in Google Chrome. The most severe of these could allow an attacker to take over a user’s system,” the NDPC stated, emphasising the urgency of addressing the issue.

To mitigate these risks, the Commission has advised Chrome users to apply the latest browser updates immediately.

It also recommends operating devices with standard user rights instead of administrative privileges to limit potential damage. Additionally, the NDPC urged Nigerians to exercise caution by avoiding suspicious links, unsolicited attachments, and untrusted websites.

The advisory comes as part of Nigeria’s broader efforts to strengthen data protection.

 


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Microsoft Seizes 340 Websites Linked to Nigerian-based Phishing Subscription Service

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Microsoft said on Tuesday that it seized nearly 340 websites tied to a rapidly growing Nigerian-based service that allowed users to carry out phishing operations that stole at least 5,000 Microsoft user credentials.

Microsoft obtained an order from the U.S. District Court in Manhattan earlier this month to seize domains associated with Raccoon0365, the subscription service that allowed users to carry out massive phishing campaigns, which sometimes involved thousands of emails at a time, according to Steven Masada, assistant general counsel for Microsoft’s Digital Crimes Unit.

Raccoon0365’s service, which operates through a private Telegram channel with more than 850 subscribers, enables users to impersonate trusted brands and get targets to enter Microsoft login credentials on phony Microsoft login pages, Masada said in a blog posted on Microsoft’s website.

The service has generated for its small group of operators at least $100,000 in cryptocurrency payments since launching in July 2024, Masada said in the blog. Microsoft said the seizure of the websites occurred over a period of days earlier this month.

Microsoft identified Nigeria-based Joshua Ogundipe as the leader and main operator of Raccoon0365.

Ogundipe did not immediately respond to an email request for comment sent to the email address identified by Microsoft in its court filing.

“Cybercriminals don’t need to be sophisticated to cause widespread harm,” Masada said. “Simple tools like Raccoon0365 make cybercrime accessible to virtually anyone, putting millions of users at risk.”

Raccoon0365 subscribers have targeted a wide swath of industries, Masada said, and separate court filings allege that “a significant portion” of Raccoon0365 activity targets organizations based in New York City.

Masada said Microsoft identified what it said was a Raccoon0365-related effort using tax-themed phishing emails to target more than 2,300 organizations, mostly in the U.S., between February 12 and February 28 this year, according to a company blog posted in April.

Errol Weiss, chief security officer of the Health Information Sharing & Analysis Center (Health-ISAC), which provides cybersecurity services to member health organizations and is a co-plaintiff alongside Microsoft, said Raccoon0365 has been linked to successful credential harvesting through phishing campaigns at at least five unnamed healthcare organizations, while targeting 25 health sector organizations overall. Once hackers gain that access, any number of things can happen, Weiss said.

“So many of the attacks start because somebody gave up their user name and password to a bad guy,” Weiss said in an interview. “Once that cybercriminal has access to the network, then it’s just up to the imagination in terms of what comes next and how they monetize it.”

The Raccoon0365 operators used services provided by Cloudflare to help hide the service’s backend infrastructure, the internet services firm said in its own blog post. Cloudflare worked with Microsoft and the U.S. Secret Service to disrupt Raccoon0365 operations on its platform and prevent the operators from establishing new accounts, the company said.

Blake Darché, the head of threat intelligence at Cloudflare, said in an interview that the Raccoon0365 operators made some key operational security mistakes but were highly effective.

“They’re in people’s accounts, they compromise lots of people, and it needs to obviously be stopped,” he said.

 


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