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Gartner’s Report Points to the Growing Importance of Digital Business in Africa

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Gartner, Inc.’s “Hype Cycle for ICT in Africa, 2015” report identifies over 30 key technologies and describes how they will impact business performance during the next 10 years.

“The Hype Cycle (see Figure 1) aims to help global strategic officers and domestic CIOs from the private and public sectors take account of the current state of important technologies across Africa, including their maturity, adoption and traction,” said Mbula Schoen, senior research analyst at Gartner.

“It will help them make informed decisions about where to invest and how to advance their operations locally.”

Innovations in information and communication technology (ICT) are dramatically changing the way African governments and businesses operate.

For example, sophisticated data mining is being used in smart agriculture in several countries to improve how crops are grown by predicting weather, demand and outbreaks of disease.

The biggest challenge remains the fact that one solution does not suit all countries in Africa. Companies trying to grow their business operations throughout the continent must understand the local market conditions within each country. Small deals stress the business models of many global vendors, to the advantage of local companies.

Africa is emerging in terms of the deployment and use of communications infrastructure. According to Gartner, spending on end-user communications services in sub-Saharan Africa will grow steadily in the next five years, and reach $71 million in 2019.

The largest group of enterprise solutions likely to experience “growing pains” as the ecosystems mature and expectations exceed performance centres on payment. It includes digital wallets, retail mobile payments and direct communications service provider billing.

This is apparent, for example, from the aftermath of the hype surrounding the launch of the Apple Pay service last year.

Global adoption of contactless transactions and NFC-enabled mobile payments has been slow, whereas SMS-based solutions have had better adoption in India and parts of Africa. Consumers’ lack of enthusiasm for retail mobile payments (mainly due to security concerns) and the unwillingness of large, multichannel retailers to invest in mobile payment processing infrastructures have put this technology almost in the Trough of Disillusionment. Mass global adoption is five to 10 years away.

Of the 35 technologies on the Hype Cycle, 13 will mature within the next five years and have a transformational or high impact on businesses. Of those, some will enable new ways of doing business across industries, such as bimodal IT operations.

An organisation with bimodal IT capability can aim to “do it right” for some projects, as was historically the IT department’s mission, but simultaneously strive to “do it fast” for others, where governance is less of a concern and speed or agility is paramount.

Over half the organisations in Africa already take a two-speed approach to IT projects, compared with the global average of 45 percent.

“The mobile telephony revolution that has transformed connectivity in Africa will continue to evolve, with further penetration in the next two years coming from ultra-low-cost mobile devices. The revolution is also drawing investors to mobile learning (m-learning), as this helps promote the evolution of mobile usage in Africa,” said Ms. Schoen.

Through 2015, emerging smartphone apps (such as augmented-reality viewers, smartphone e-book readers and scriptable mapping tools) will offer new delivery platforms for educational content.

However, platform differences will impact m-learning delivery technologies on smartphones for the remainder of the year. For example, technology-neutral content delivery tools, such as HTML5, may not have matured enough.

Certain types of innovative apps may evolve more quickly on more open platforms, such as Android, which impose fewer technical and commercial restrictions on developers.

In addition, the continued proliferation of connectivity in semiurban and rural parts of Africa could represent a powerful force to narrow the “digital divide,” one of the biggest social issues in Africa.

This goal will be addressed, in part, by Advanced Underserved Area Comms consisting of non-traditional communication systems like high-altitude balloons, airborne drones and very large constellations of small communications satellites, for regions underserved by terrestrial or conventional communications satellites.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

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Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.

GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.

In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.

Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.

The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).

GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.


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Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

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At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”

Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.

A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.

Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”

Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.

“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”


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Galaxy Backbone Tops FG’s Website Performance Ranking

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Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

Galaxy Backbone Tops FG's Website Performance Ranking

This is a landmark achievement for Nigeria’s digital economy.

The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).

Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.

He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.

This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.

GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.

The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”

As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.

With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.

 


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